The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Very comfortable and even warmth!”

Helpful Report

Posted 9 years ago

Hi Rob, Thank you for taking the time to review your purchase with us, we are very glad you are happy with it. Many thanks Jackie, The Wool Room

Posted 9 years ago

“After suffering with awful night sweats, I did some research online and found that wool bedding could help with that. I wasn't entirely convinced and was concerned about how much more expensive it was compared to normal cotton/polyester bedding. However, I was desperate to ease the night sweats,so I decided to give them a try, especially as they offer a 30 day money back guarantee. I ordered a mattress topper and an all season quilt, which arrived quickly and came in a lovely fabric carry bag. For the first few nights I didn't notice much of a difference and was expecting to return them, but I wanted to give them more of a chance. I'm so pleased I did, as I started to notice a reduction in my night sweats. I was normally getting them nightly but I started to wake up dry and was sleeping through the night. Then after a few weeks, I was going most nights without a night sweat. I'm just over the moon with how they have helped me and I find them very comfortable to sleep on and under. They are really well made and good quality and genuinely do reduce night sweats. I would recommend them highly to anyone that over heats at night or has night sweats due to medical issues ( as mine were). I have occasionally had to sleep elsewhere with normal bedding and I had a night sweat so I know that my wool bedding has almost completely eliminated them. Thank you Wool room!”

Helpful Report

Posted 9 years ago

Thank you so much for your wonderful feedback. I am so pleased you persevered with the 30 day guarantee in mind. It does take a few days for the body to register the changes, but as you now know it is well worth the effort!. Thank you for your recommendation. Jackie, The Wool Room

Posted 9 years ago

“Lovely quilt but 3-6 tog was too warm for me”

Helpful Report

Posted 9 years ago

Thank you for your feedback Miss Thompson, im sorry that you feel the duvet is too warm for you at the moment, I very much hope that you are able to get the benefits from your purchase when the weather gets a little cooler. Many thanks Jackie ,The Wool Room

Posted 9 years ago

“Excellent service and delivery. Topper and Duvets 5 star.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to review your purchase Mr Marshall, we appreciate your feedback. Jackie , The Wool Room.

Posted 9 years ago

“The duvet arrived, very nicely packaged, the day after I ordered it. It's for a guest bed so I haven't tried it but our guests say it was lovely to sleep under. I suspect that I'll be purchasing one for my husband and I soon!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mrs Ward, we are so pleased you and your guests are happy with the duvet you purchased. Jackie, The Wool Room

Posted 9 years ago

“Easy to use web pages - fast and efficient delivery process.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to review your purchase Janet, we appreciate the positive feedback you have given. Jackie, The Wool Room

Posted 9 years ago

“Very good choice on web site, but beware that all bedding sets only include STANDARD WIDTH pillows. We assumed King size sets included king size pillows. Web pages need to be clearer on this. Our mistake for not reading the whole page thoroughly (it was right at the bottom!). The Custom Bedding Builder allows choice of pillows. Apart from above, good buyingexperience, very good customer service sorting out OUR mistake, and excellent products.”

Helpful Report

Posted 9 years ago

“I was annoyed to receive a request to review the deluxe mattress topper 24 hours before it had arrived and 48 hours before I'd had a chance to sleep on it! I bought it on the strength of the reviews and to help reduce pain in my hips when I turn over on my fairly firm mattress. It came well packaged and appears to be of excellent quality. It is soft and comfortable to sleep on although I do wake up rather hot in the night. I hope it will not be too warm to leave on the bed throughout the summer months. Generally quite pleased with it.”

Helpful Report

Posted 9 years ago

Thank you for your review, I must apologise for the over enthusiasm showed in wanting to gain your review, I will pass your feedback on to our provider. On a positive note I am so pleased you are happy with your topper, wool is known for its temperature regulating properties and feel confident you will find it beneficial all year round. Jackie , The Wool Room

Posted 9 years ago

“I have a dust mite allergy and after reading the reviews about the wool room, have purchased a King all season duvet. Mattress topper,2 pillows and2 pillow covers. I was very impressed with the quick delivery and excellent products. I will be keeping them until I can visit a shop to see and try out ,a King mattress ,as I read they are excellent for dust mite allergy and have no nasty toxins.looking foreward to having a dust mite free night in the future!!”

Helpful Report

Posted 9 years ago

“I ordered a baby cot mattress and am very pleased with the quality and depth. It will be extremely comfortable for my granddaughter and, of course, she will not be subjected to any of the "nasties" found in the usual cot mattresses. It arrived on the day stated, in the morning, so I did not have to wait in for ages. Altogether a very good experience.”

Helpful Report

Posted 9 years ago

“I bought a few items in the hope of helping my husband with night sweats - two nights success so far. The mattress topper is brilliant quality and worth every penny in comfort alone. I'm hugely impressed at the wool room's customer service as well as their priducts. I did unfortunately have a fault in one of my orders, I was dreading receiving the usual run around - I need not have worried. One phone call and received a replacement 2 days later. I suspect they might be a little dearer than others who proclaim to produce the same quality - I'm so glad I didn't buy cheaper versions. I wouldn't hesitate in recommending this business and their products to anyone.”

Helpful Report

Posted 9 years ago

“Having been a poor sleeper for sometime now, and trying all sorts of remedies, I read an article in The Sunday Telegraph's supplement Stella regarding six buys for a better night's sleep. I decided to first purchase a Woolroom luxury Alpaca duvet. To my absolute amazement, I have been experiencing longer periods of sleep than I had done previously. I then decided to compliment the duvet by purchasing a wool mattress protector. I would certainly recommend anyone who has sleep problems to buy from The Wool Room. Delivery is also second to none. Thank you The Wool Room.”

Helpful Report

Posted 9 years ago

“I love the Wool Room products - great duvets, cushions and blankets!”

Helpful Report

Posted 9 years ago

“We have only had our wool pillows about a week so to me it's a bit early to do a review. They arrived well packaged and look very good. However the contents do seem to be moving to one edge of the pillow and shaking them does not relocate the filling. So far I have simply turned the pillow so the higher side is nearer the body hoping the contents will move again. It remains to be seen how they will perform after a reasonable amount of use, be useful if companies asked for a review after say 6 months rather than 6 days.”

Helpful Report

Posted 9 years ago

Thank you for the original feedback. We appreciate that you need a little time to see how the products settle and how you find them. We would love to hear how you are now getting on. Best wishes, The Wool Room

Posted 9 years ago

“I live in the US and my initial questions regarding sizing and shipping were answered promptly. Once ordered our duvet was shipped next day and arrived within a week. We were so satisfied that we ordered a second (lighter) duvet for summer use. Will definitely order from the Wool Room in the future.”

Helpful Report

Posted 9 years ago

“Super service, and very prompt delivery. My Mother is delighted with her pillows. We would use The Wool Room again and have recommended them to other members of the family, and to friends for the quality of the products we bought and for the efficiency of the ordering and delivery process.”

Helpful Report

Posted 9 years ago

“The topper is used by my 5 year old grandson when he stays with us st weekends. He suffers from asthma. So far he has slept well without any coughing.”

Helpful Report

Posted 9 years ago

“Very happy with my purchase, fast delivery and good updates. Will definately be using again.”

Helpful Report

Posted 9 years ago

“Excellent service, excellent product!!”

Helpful Report

Posted 9 years ago

“I purchased a cheaper wool quilt from a different manufacturer several years ago, we needed a new quilt for the spare bed, so decided to put the old one on there and upgrade ours to a Woolroom one. The Woolroom one may be dearer, but the difference is amazing, it is warmer and feels far more cosy, but still controls our body temperature so neither of us overheat. It also feels thicker without any extra weight. The saying 'you get what you pay for' is definitely true here. Website was easy to order through and delivery was quick with an hour time slot text'd to my mobile on the delivery morning.”

Helpful Report

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews