The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Having had problems sleeping for quite some time and having purchased more pillows than I like to remember. I tried The Wool Room on the recommendation of a friend. I ordered two of the premium wool pillows the delivery of which was amazing. I was given a day and time for delivery and even the name of the driver - excellent. The pillows themselves are wonderful. I have had them for over a week now and after a couple of adjustments (you can take out or put back the wool to suit) I have had the best nights sleep I have had in a long time - husband also now sleeping well. Couldn't be happier.”

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Posted 9 years ago

“Lovely product - very well priced”

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Posted 9 years ago

Thank you so much for your great feedback it really is appreciated. Best wishes, Kate The Wool Room

Posted 9 years ago

“Fast shipping and fabulous products - Love them ! Very pleased with my purchases”

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Posted 9 years ago

Hi Lindsey, Thank you for taking the time to leave this review. We are glad to hear you are happy with your purchase. Kind Regards, The Wool Room

Posted 9 years ago

“Since switching to duvets earlier this year I have been struggling to find one that doesn't cause me to overheat. The Super Light duvet from Woolroom has been my saviour.”

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Posted 9 years ago

Hi Peter, Thank you for taking the time to leave a review, we are so pleased to hear that you are sleeping more comfortably. Kind regards, Kate The wool Room

Posted 9 years ago

“My girlfriend recommended The Wool Room to me on a Wednesday. Always looking for a suitable pillow I ordered later that day. The delivery was made on the Friday - less than 24 hours later! I was given a 1 hour delivery slot and it arrived on time. Excellent service.”

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Posted 9 years ago

Hi Maz, Thank you so much for taking the time to leave us this review. It's great to see that you're enjoying your new pillow, Thanks once again, Kate The Wool Room

Posted 9 years ago

“The first duvet I ordered came the next day, but the second one took longer as I ordered it before a bank holiday. Good delivery service as they e-mail you with an hour slot, so you don't have to wait in all day. The lightweight duvets are a bit too warm for me now the weather is getting warmer, but I used the deluxe one on a colder night and it was lovely - light and soft. The second one I ordered was the standard lightweight duvet. It feels fine, but of course not as soft as the deluxe - I didn't want to spend as much on the second that I bought as my spare, so I am not disappointed with the quality - just to point out that you can feel the difference.”

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Posted 9 years ago

We are so pleased you are happy with the quality of your bedding Elaine, I do hope you are able to get more use of your deluxe duvet when the cooler weather returns. Thank you for taking the time to leave your review. Jackie , The Wool Room.

Posted 9 years ago

“Impressive web site. My phone enquiry was met with helpful enthusiastic staff. I purchased a 'full set' and delivery was very quick. Nicely presented and the products are fab. Perfect transaction - thank you!”

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Posted 9 years ago

Hi Robert, Thank you for taking the time to leave a review and your lovely comments. We are glad to here you are happy with your purchase and delivery. Kind Regards, Kate The Wool Room

Posted 9 years ago

“My wife and I purchased a king size duvet and two pillows ,from ordering to delivery three days ,was informed by e mails to the hour as to when the delivery would be made ,impressed with the quality of both duvets and pillows ,now having slept with them have had very good nights sleep ,what more could anyone ask for ..”

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Posted 9 years ago

We appreciate you taking the time to leave your review Mr Pace, we are so pleased you happy with the quality of the bedding your purchased. thank you Jackie , the Wool Room

Posted 9 years ago

“I have purchased the luxury light quilt and the mattress topper. I am very pleased with both. The quilt is lightweight, ( rated 3-6 tog equivalent) and together with the topper, keeps me feeling very comfortable throughout the night with no horrible temperature fluctuations. I live in a modern well insulated house and the level of warmth from this quilt will serve me all year round with maybe a light throw in any really cold months - which will most likely be discarded once I've warmed up. Another advantage is that the quilt stays wrinkle free, I really don't like crumpled wrinkly covers, this just drapes around me in a super smooth way! Easily ordered, delivered promptly with text time slots and choices to change, leave with neighbour etc..”

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Posted 9 years ago

Thank you for your positive feedback Christine, I agree with you 100% about the wrinkles!, the wool duvets do drape well and look much better than the traditional thick lumpy duvets. They are attractive and also work well too, the perfect combination!. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Absolutely thrilled with our purchases of pillows deluxe duvet and mattress protector. They have made a huge difference to our quality of sleep with no more waking all hot and sweaty through the night. We are spreading the word about your wonderful products.”

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Posted 9 years ago

Thank you for your lovely review Mrs Young, we are so pleased you are benefiting from a better nights sleep and a special thank you for spreading the word!. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“I ordered a classic woollen pillow for my husband's birthday and the order arrived in good time (2 or 3 days). He is really pleased with it - he's always been a hot / sweaty sleeper and for the first few nights on this pillow, his head didn't sweat at all and we were really surprised and impressed. Then the weather got really hot and he has since sweated on it, and when damp it gives off a bit of a 'wet wool' smell which isn't so great. But overall it's an improvement, and when we can afford to, we will get the woollen mattress topper and a woollen duvet which I expect will help further.”

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Posted 9 years ago

Thank you for your review Gillian, we are so pleased that your husband has seen an improvement in such a short time, as you say he may benefit from the whole wool experience but the pillow is a good way so see instant results. We appreciate your feedback. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Good quality products and fast efficient service”

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Posted 9 years ago

Hi Claire, We are glad to hear you are happy with your purchase. Kind Regards, Kate The Wool Room

Posted 9 years ago

“I'm very happy with my delivery as usual, it's speedy, reliable and well packed with a bonus storage bag and I will continue to purchase their quality products.”

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Posted 9 years ago

“I've been in search of the 'magic pillow' for years and spent a lot of money during the search. Just ask my husband! Waking with a cricked neck, a headache, constantly re-shaping my pillow - done it all. Honestly, the Wool Room deluxe pillow is absolutely fantastic. Keeps its firmness throughout the night, breathable, natural, sooooo comfortable. And the flexibility of loose wool that you can fluff up occasionally is genius simplicity. Worth every penny. Might even buy my husband one!”

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Posted 9 years ago

What a wonderful review Andrea, we are so pleased you have found your perfect pillow after so many years searching!. Thank you for your feedback. Jackie, The Wool Room

Posted 9 years ago

“Minor fault with pillow exchanged fast. Excellent service and excellent products.”

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Posted 9 years ago

“I needed a new mattress. I tried loads of conventional ones in shops and got totally confused by the choice out there and nothing felt 'right', but I did a bit of research and thought that wool was the way to go due to it's great natural qualities. I took a total chance on ordering one from the wool room. I liked the fact that it was made in the UK, that the wool was locally sourced, etc. I placed my order, was contacted by Rob at the Wool Room straight away to sort out delivery, arranged a date and the mattress was delivered on that date by a great crew who confirmed delivery the night before and phoned when they were getting near. The mattress is divine! You sink into it a little way and then it is supportive - obviously it's going to take a little time to settle in, but I've not woken up with hip or shoulder pain since I've been sleeping on it (only 4 nights so far). It's a bit like sleeping in a hug! Excellent service, excellent product - perhaps they'll give me a wool duvet to try for being so gushing about them :) If you have the funds (and the pricing for the item is very reasonable looking at similar products) you are paying for decent quality that should out last a lot of the high street stuff and you are supporting UK business.”

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Posted 9 years ago

“Excellent service received. Extreamly pleased with our new wool duvet and pillows and would highly recommend purchasing them.”

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Posted 9 years ago

“Pleased with purchase of wool mattress topper. It is a good quality product and I have slept very well since having it. I am hoping it will help to keep me cool during summer heatwaves!”

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Posted 9 years ago

Thank you for taking the time to review your topper Robina, we are sure you will continue to have a good night sleep even in the height of summer (when it eventually arrives!!). Jackie , The Wool Room.

Posted 9 years ago

“Confused. Duvet too hot so emailed to send it back, 30 day returns on sleep system ? No joy I should have purchases the whole system to qualify for a return. £150 nearly ! Other purchasers have given good reviews but said because every item is so expensive they have to buy either 1 or 2 items at a time hence nobody qualifies for the 30 day return. Sorry wool room, very disappointed. I know I should have read it more thoroughly my mistake. But what a big one. As for duvet oh dear not sure what to do with it.. Why on such an expensive du vet wool/ alpaca I do not qualify beats me.P's I didn't tell my husband I had changed the duvet and didn't say anything until he complained of being -HOT.”

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Posted 9 years ago

“I ordered light weight luxury duvet ( 200 gm) and pillow. both very good quality. exactly as described. Useful calico storage bags. The items arrived very quickly, well packaged. I find sleeping on/ in wool much more comfortable and less sweaty than even a good quality feather duvet etc. I already have a wool mattress topper so can recommend ' the total wool experience'.”

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Posted 9 years ago

Thank you for taking the time to review your purchases Mrs Honeyford, you are completely correct you certainly do get the most benefits from "total experience" , as you know wool has so many natural benefits with comfort and temperature regulation and we are so happy that your are pleased with the bedding you have purchased. Jackie, The Wool Room.

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews