The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quick service and very happy with the duvet and mattress cover I bought.”

Helpful Report

Posted 9 years ago

“My package arrived on time and thank you for the emails detailing the time when package was meant to be delivered. This helped to reduce unnecessary waiting time. Best service ever and I am happy to recommend this company to family and friends.”

Helpful Report

Posted 9 years ago

Thank you for your lovely review Tatenda, we are so pleased that you are able to recommend our service and we are glad you are pleased with the item you purchased. We appreciate the feedback. Jackie , The Wool Room

Posted 9 years ago

“lovely product would tell anybody to try the company”

Helpful Report

Posted 9 years ago

“Ordered deluxe bedding set superlight, plus deluxe topper and additional superlight. 1.5 tog duvet and pair of classic pillows. Rank order is that topper absolutely came out best for comfort and quality. Bedding set and additional duvet very good, put to test by sudden hot weather and performed reasonably, but despite reported 1.5 tog, not significantly better than my existing climarelle 2.5 tog duvet and a similar silk duvet. Adjustable deluxe pillow works well but could do with an inner liner. Tdefinitely needed some of the wool clusters removed and remainder fluffed out. The big surprise/concern was to see classic pillows need to be dry cleaned. That seems very unwise from a safety and allergy point of view, given fumes. My dry cleaner will refuse to take them on those grounds.Also overly firm so only good for support rather than sleep. Rating reflects those concerns.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mrs Laurie, im sorry to hear that your are not 100% happy with your purchases. As stated our Deluxe range is indeed machine washable but you are correct in saying that our Classic and Luxury ranges are dry clean only. Johnsons Dry Cleaners offer a Green Earth service that is designed to treat more technically difficult fibres such as Wool and Alpaca, this service is much more environmentally friendly than their normal service and is able to safely treat the wool as required. I hope this information is useful to you. Many thanks Jackie, The Wool Room

Posted 9 years ago

“Fast efficient delivery, very satisfied with my purchase. Will definately buy from the Wool Room again.”

Helpful Report

Posted 9 years ago

“Great products! Fast delivery and very helpful customer service too. I called to ask a question and got through to someone right away.”

Helpful Report

Posted 9 years ago

“Speedy service, great product and will be a returning customer.”

Helpful Report

Posted 9 years ago

“Super service. Was a little dubious about a wool duvet but liked the idea. So pleased we gave it a try. The duvet appears thin when you first see it, but needn't have worried it's great. Suits both my husband and me. Light to sleep under and really comfortable. Would recommend to anyone.”

Helpful Report

Posted 9 years ago

Thank you for your review Mrs Claxton, im so glad you have been able to try and feel the real benefits of the temperature control that wool can give. We are glad you and your husband are pleased with your new bedding. Jackie, The Wool Room

Posted 9 years ago

“Excellent tracking service. Loved being able to track the delivery driver on his route as he got closer and closer to my house. Delivered promptly absolutely wonderfully soft and warm mattress topper”

Helpful Report

Posted 9 years ago

Thank you for your review Hazel, tracking a delivery is a great innovation as we all lead such busy lives it is nice to know when someone is due to arrive with your parcel!. We are so glad you are happy with your topper. Many thanks Jackie , The Wool Room

Posted 9 years ago

“As the first throw I sent for seemed pale I returned it and enclosed some of the Moon wool fabric I had used for curtains and bedhead it had to tone in with. Lewis in head office emailed a picture of my fabric with alternative throws and I was able to choose an alternative. Excellent service. very pleased with the quality of the throw as well.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mrs Fraser, we are so glad Lewis was able to help you with an alternative fabric choice. Jackie, The Wool Room

Posted 9 years ago

“Very happy with our new wool pillows. Service was excellent, and delivery very efficient with the courier arriving in the notified 1 hour time slot.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review Mrs Poucher, we appreciate the feedback and are pleased you are happy with your purchase. Jackie, The Wool Room

Posted 9 years ago

“Definitely a good investment. Very comfortable and conducive to a good night's sleep.”

Helpful Report

Posted 9 years ago

“Very fast efficient service. The product was excellent. Certainly helped with getting a good night's sleep”

Helpful Report

Posted 9 years ago

“Very helpful the products are extremely well made and very comfortable good nights sleep guaranteed”

Helpful Report

Posted 9 years ago

“The wool mattress topper arrived quickly and securely packed. I ordered it to make my new firm mattress more comfortable. On it's own, the wool mattress topper would struggle to do that. However, combined with a memory foam topper (underneath the wool room topper), it works very well. I don't like the fact that emails from The Wool Room fail to meet security requirements of my Norton virus software and are parked in my junk until I clear them. Why is the Wool Room a risk? Perhaps it needs to do something here. It's the only time a company's emails are continually binned for security risk reasons.”

Helpful Report

Posted 9 years ago

We are pleased you are happy with your purchase Mr Fitzgerald, thank you for raising the point about the trouble you have been having with the junk e-mails, I will certainly pass your comments over to our IT department. Many thanks for your feedback. Jackie, The Wool Room

Posted 9 years ago

“Wool mattress topper, love it, I actually do sleep better, not more fidgeting!!! Would definitely recommend one.”

Helpful Report

Posted 9 years ago

Thank you for giving the mattress topper your recommendation Mrs Osborne, we are pleased you are happy with your purchase. Jackie, The Wool Room

Posted 9 years ago

“I now have the mattress topper, duvet and pillows and love the comfort and blissful temperature they keep me at. I have a memory foam mattress and my husband and I were overheating a lot; this has stopped now much to our relief. I also bought a mattress for my son which he loves. It is very comfortable and I am looking forward to replacing my mattress with a wool one in the future.”

Helpful Report

Posted 9 years ago

Thank you Mrs McLauchlan, Im so glad the bedding you purchased stopped the overheating from your memory foam mattress ( a nasty side effect of memory foam). We appreciate you taking the time to send your feedback. Jackie, The Wool Room

Posted 9 years ago

“Love my new duvet, sleeping really well.”

Helpful Report

Posted 9 years ago

“I was not expecting a wool pillow to be so comfortable. I love it and will slowly replace them all. The Wool duvet is great too, a better nights sleep for sure!”

Helpful Report

Posted 9 years ago

Thank you Tina for your review, Im so glad your pillows exceeded expectations and hope you continue to feel the benefits of your bedding. Many thanks Jackie, The Wool Room

Posted 9 years ago

“I like your products and have bought things in the past. My last order was a problem. I ordered two sale items and my order went through. This was on the 2nd or 4th of April. A day or two later, I received a phone call to say that the items were out of stock and should not have been shown as available. Checking my credit card statement yesterday (15th) I saw that my payment had not been credited back to me. I rang and did receive an apology and the payment has now been credited back to my account but this was not the best service.”

Helpful Report

Posted 9 years ago

Im so sorry there were problems with stock availability on your last purchase with us Ms Paul, and that the payment issues were not rectified sooner. I can only apologise again and hope that it hasn't deterred you too much from shopping with us in the future. Many apologies Jackie , The Wool Room.

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews