The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is fantastic. I ordered Sunday evening, had an e-mail on Monday to tell me it would arrive on Tuesday. Got a message on Tuesday saying it would be delivered between 4.30 and 5.30 and was delivered at 4.45pm. Couldn't have asked for better.”

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Posted 9 years ago

Thank you for your positive comments Jannette, lovely to hear you were pleased with you delivery and I hope your purchases as well. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Having spent hundreds of pounds on bedding to try and achieve a comfortable sweat free unbroken nights sleep I have finally achieved this for the first time in years using your products even my husband loves our new bedding.”

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Posted 9 years ago

“Excellent quality products and service.”

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Posted 9 years ago

Thank you for your review Mrs Wilkinson, we appreciate it. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“Delivery is very quick and the products are beautifully wrapped in their own canvass bags. So far I only have a mattress protector and a couple of pillows but plan on getting more bits in time. A friend recently mentioned the "very British problem" of facing a hot night constantly turning the pillow and I realised that, even in the very hot temperatures we have been experiencing recently, I have no desire to turn the pillow over.”

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Posted 9 years ago

Thank you for your comments Sally, we are so glad you have been having a comfortable nights sleep - even in the very humid nights we have been having recently. As you say, wool is so good at regulating our temperature it is working for us without us even realising!!. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Excellent service and order received very quickly. My husband sleeps much better now we have the wool mattress topper on our bed. I do find it a little warm, but it is a small price to pay for the extra comfort. I am so pleased I ordered the delux wool pillows as I found them too hard and had to adjust the filling to suit my needs. Now my pillow is perfect!”

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Posted 9 years ago

Thank you for taking the time to leave your review Anne, we are so glad you and your husband are pleased with your new bedding. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Despatched and delivered quickly.”

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Posted 9 years ago

Thank you for your review Therese, we are glad you are happy with your purchase. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“After spending hundreds of pounds on trying to find a comfy pillow I was ready to give up! Then I stumbled across The Wool Room web site and the deluxe wool pillows. At last a pillow that doesn't leave me with head or neck ache! Wool for me from now on.”

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Posted 9 years ago

Its lovely to hear that your quest for the perfect pillow is over Carole, we hope to see you again soon for your next purchase!!. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“service was quick, product great. would recommend”

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Posted 9 years ago

Thank you for your comments Eleanor, we appreciate your review and your recommendation. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Clear web site, easy to order what we required and a fast, accurate delivery. We bought pillows, quilt and matress cover. All very good quality, and lovely to sleep in. Suits both my husband and myself, despite my hot flushes and night sweats which have measurably improved with the wool bedding. I would definitely recommend this company and it's products.”

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Posted 9 years ago

Thank you for your review Sarah, wool is especially good at being able to regulate temperature and we are so pleased you are now getting a better quality of sleep with your new bedding set. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“My new single duvet arrived very quickly and beautifully packed, a day earlier than advised. The wool is very evenly distributed and lies on the bed without any lumps. It is just the warmth I require and I am looking forward to testing it out in the colder weather. I am very pleased with my purchase.”

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Posted 9 years ago

Thank you for taking the time to leave your review Norma, its lovely to hear that you are happy with your new bedding, we hope to see you again soon. Best wishes , Jackie, The Wool Room

Posted 9 years ago

“Im sleeping better now with my new pillow than I have for years and I don't wake up with a crick in my neck any more! Thank you. Lynda Walker”

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Posted 9 years ago

Thanks for your great feedback Lynda, we are so glad you are having a more comfortable nights sleep. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“Excellent product. Warm without overheating and keeps its shape. The most comfortable pillow I have had. The delivery time and service was excellent. Sandy”

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Posted 9 years ago

Thank you for your review Sandy, we are so glad you have discovered the perfect pillow for you and were happy with the service you received. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“I bought the package of quilt, topper and pillows. They are fantastic, I was waking up with hot flushes during the night and since putting the new bedding on a week ago I have had no hot flushes that have disturbed my sleep at all. Fabulous product.”

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Posted 9 years ago

Lovely to hear you are getting a better quality of sleep Jenny, we are so pleased that your new bedding has had a positive result for you in such a short period of time. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“I purchased two wool throws from the Wool Room which were lovely quality and the colour in the picture was exactly what I was expecting perfect, could not have had better service ordered on Monday received on Wednesday very fast.”

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Posted 9 years ago

Thank you for leaving your feedback Lynda, we are so pleased you are happy with your new throws and the service you received. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Excellent service, good quality items - I already did send this comment as an email response to yours and do not like having to write reviews every time I buy things, and why on earth do you want a photo?!!”

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Posted 9 years ago

Sorry we have been over eager with our requests for a review Mrs Gerard, I will pass your comments over to our Head Office and hopefully we will be able to resolve this issue. We really appreciate you taking the time to leave your feedback. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Excellent service and speedy delivery. I bought the de luxe pillow and have slept wonderfully well ever since, will certainly be back for more products in the future.”

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Posted 9 years ago

Thank you for your lovely comments Susan, I am so glad you are happy with your new pillows and we look forward to seeing you again soon. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Excellent product, very comfortable and really does prevent overheating.”

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Posted 9 years ago

Thank you for your positive comments David, we are so glad you are feeling the temperature regulating benefits of the bedding you purchased . We appreciate you feedback. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“Always helpful and knowledgeable about products. Good displays in the showroom, Good to be able to handle to handle the product and look at other items of stock. Delivery has always been quick and efficient. I sleep more soundly and comfortably with this product and whilst kept warm, not clammy. The system works well especially the ability to stuff pillows as you prefer them with additional wool. Now looking to purchase a mattress in the near future as my son has been given a full set of duvets and pillows for his home as well.”

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Posted 9 years ago

Lovely to hear your positive comments Shirley, we are so pleased you are happy with the bedding you purchased and we look forward to helping you in the future with your choice of a new mattress. Best wishes Jackie, The Wool Room

Posted 9 years ago

“Excellent delivery service. I was looking for hypoallergenic and this seems to be a very good product but unfortunately the pillows were too firm for me. I need really soft which I thought wool would be.”

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Posted 9 years ago

Thank you for your review Catherine, you do not say which pillows you purchased but our Deluxe pillows are fully adjustable by unzipping the outer case and removing the wool inside which enables you to control the comfort level. We appreciate you taking the time to leave your feedback. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Bought 2 lovely pillows after seeing them at Eroica Brittania - slept through a thunder storm the next night..... So comfortable thank you”

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Posted 9 years ago

Thank you for your feedback Ellis, while we cannot guarantee everyone with our pillows will sleep through a thunderstorm we are so pleased you are happy with yours!, and thank you for visiting our stand at the Eroica Brittania show. Best wishes Jackie, The Wool Room.

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews