Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the items were delivered safely, the overall services was poor. It took 8 days to select items for postage. During that time there was no indication of any delay. I doubt whether I will use them again.”

Helpful Report

Posted 6 years ago

“The order was made and charges made. The estimated dispatch and delivery dates given. However that was as far as it went. I initially contacted customer service and was told everything was fine and it would be delivered in a few days. It turned out that an error occurred that they did not detect I had to contact customer service two more times before they admitted a problem and resubmitted the order. Unfortunately by that time I had missed the birthday that the order was for Roll on Christmas!!!”

Helpful Report

Posted 6 years ago

“i have not received my book( Secret Wartime Britain)by Colin Philpott,it is a christmas present,Mr D E Spurgeon”

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Posted 6 years ago

“Sadly the ad implied that I was purchasing Transfer Artist Paper but what I received was a book on how to transfer (which I had found out already). The book is lovely but not what I expected so it will be heading back tomorrow”

Helpful Report

Posted 6 years ago

“I have used wordery on a number of previous occasions before because the prices are usually comparable, if not cheaper, than other retailers. On this purchase, I bought four books, including a £75 textbook. This was an expense order, and I was very dissatisfied to see how it had been packaged when it arrived. The 3 other books I bought were fairly slim, but the textbook is over 4 centimetres thick. All the items were piled on top of each other in a book wrap cardboard sleeve meant to hold an item much thinner than the textbook alone. Since the item was too big to fit in this packaging, the whole sleeve was aggressively and tactlessly wrapped in sellotape to keep the package together. When the package arrived, the bottom of the textbook binding was smashed in and the hardcover material torn alone the binding edge. By looking at the shipping label, it was evident that this package was prepared and shipped from a third party wholesale bookshop, which wordery appears to be a storefront for. I was very disappointed that such an expense order was so carelessly packaged.”

Helpful Report

Posted 6 years ago

“Service good and friendly but delivery times are pathetic”

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Posted 6 years ago

“Arrived promptly. Left on our doorstep - luckily we came home soon after and it didn't rain. Solid packaging but insufficient infill: the book was able to move when shaken; the jacket caught against outer board and tore.”

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Posted 6 years ago

“wish I had been given an option of waiting for book to become available before my order was cancelled and a refund issued. if the book were going to be available anytime soon (within a few months) I would rather have waited.”

Helpful Report

Posted 6 years ago

“I ordered x3 books, one arrived one day, another a few days later & I'm still one missing ? Not ideal to stagger so many deliveries over an amount of time, I haven't been advised of any issues with my last book to arrive or even a dispatch date?”

Helpful Report

Posted 6 years ago

“one of my packages was missing a book. I emailed back to inquire about it but I never got a reply and I still haven't.”

Helpful Report

Posted 6 years ago

“Please see my last two emails to you.I spent a good sum buying gold sovereign books from you recently. Because you misled me by saying you had non left .Then it appears that you did have some more I had to order again in fact three times .I could have reasonably had a discount through you or elsewhere .So this week I wanted a much cheaper book and wrote to see if you could allow me a little discount in respect of the previous expensive deals .Your lady offered a small 10% voucher I had hoped for a little more sympathy!”

Helpful Report

Posted 6 years ago

“Unfortunately I was disappointed with the turnaround time of my order as it was placed on 26th October not dispatched until 1st November (6 days later) and I received it on 7th November some 9 days after my order. I don’t feel that this is a competitive timescale as there are many companies that can deliver within 2-3 days who had the goods for the same price.”

Helpful Report

Posted 6 years ago

“I didn't got a confirmation by mail from you about what I habe bought. Please let me habe the necessary package and delivery information when u send the watch.”

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Posted 6 years ago

“I bought a short book by Wilkie Collins for a friend’s birthday. I had bought the same book on Amazon but it arrived damaged so I sent it back and thought Wordery might do a better job. To be fair, the book was in great condition. It may even have been freshly printed to order (it was short so this was a possibility). The problem is, the font was only size four or five so the book is nigh on impossible to read without a magnifying glass. The Amazon copy had standard sized font and with hindsight, would have been the better gift for my 67 year old friend. I’m disappointed and would think twice before trusting Wordery with my business in future.”

Helpful Report

Posted 6 years ago

“Badly delayed order. In this world of highly competitive delivery services, I won't use you guys again.”

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Posted 6 years ago

“I waited forever for my order but that wasn’t the worst part. I ordered Word Find books for the groups I run and so far out of the 2 we’ve done there are words missing in the actual puzzles. Needless to say it was very embarrassing to use this as a tool at my job and find out there were mistakes in the puzzles. Very unprofessional!”

Helpful Report

Posted 6 years ago

“Delivery was 10 days later than the predicted date. Contacted customer service and they kept delaying the date that they were willing to provide a refund.”

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Posted 6 years ago

“I didn’t check when I ordered to see how long it would take, and after a couple of weeks I was like “I’ll just order from amazon” and tried to cancel, and they took so long to respond to my cancellation request that it got sent before it got cancelled.”

Helpful Report

Posted 6 years ago

“I have used Wordery numerous times and always been happy with the service. Unfortunately on this occasion there was a stock issue with 2 of the books after I had ordered them which was not communicated well to me, resulting in the books arriving several weeks after they were initially promised. Hopefully this is an isolated incident but I would hope for better communication should the issue arise again.”

Helpful Report

Posted 6 years ago

“Book price was good and good quality but delivery was very slow”

Helpful Report

Posted 6 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews