Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,996 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am sorry to say i was disappointed-my order took more than 2 weeks and did not contain what i wanted when it arrived.”

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Posted 6 years ago

“The product was perfect but delivery was terrible over 2 weeks to receive it, so if you are in No rush use them but if you would like it quick use Amazon, or walk into a book shop !”

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Posted 6 years ago

“We are very disappointed with the fact that you cancel (after we spend our time ordering) our orders for Croatia with explanation you don't ship to our country.”

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Posted 6 years ago

“Placed an order for 3 Erin Hunter Series Books for Warrior Cats. To be fair two paperbacks arrived in time for Christmas but the 3rd Hardback Book hadn't arrived by the 19th Dec and I was travelling down to South Wales to stay with family over the Xmas Holiday. When I returned on the 27th, the hardback book had been deposited on my doorstep! This is totally unnacceptable. I now have a soggy book which is no longer fit purpose! I will not be purchasing from Wordery again.”

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Posted 6 years ago

“I was very disappointed with the length of time it took between ordering and receiving the book in question. Although it was slightly cheaper I think in future I would use a bookshop.”

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Posted 6 years ago

“You should state very clearly on the website thst next day delivery is NOT AVAILABLE if ordering on weekends”

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Posted 6 years ago

“Very slow delivery for an item that was in stock”

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Posted 6 years ago

“Took to long to ship item following purchase, otherwise all good”

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Posted 6 years ago

“I have used Wordery wuitevoften as I like English books and I came to Canada from England. For the first time my books did not arrive in very good condition. But I do not blame Wordery. They were held up by a strike by Canada Post and arrived slightly damp in a twisted water stained corrugated paper packet. One book had stains on the page margins and the soft cover was stained also. The other identical book just had some slighter staining on the cover which was removed with a soft cloth. Both were intended for Xmas gifts. One I did give away but kept the more damaged one for myself. The actual pages could be read easily but when closed the page margins looked dirty and stained.”

Helpful Report

Posted 6 years ago

“Buyer beware.. A crazy and inflexible process. I placed an order for a book at 20:15. Then I realised I could also buy a second book that I wanted - and receive a discount on the second book. So I placed a second order at 20:29, for the original book and the second book. I emailed Wordery at 20:36 asking them to cancel the first order. That was just 21 minutes after placing the first order. I immediately received an automated response acknowledging my email. At 10:06 THE NEXT DAY (yes, the next day) they emailed me to say they couldn't stop the first order being dispatched. They also said, I could return the first order once I had received it, if I wanted to. At 11:15 that day I received an email to say the first order had been dispatched. At 18:03 that day I received an email to say the second order had been dispatched. The second order arrived before the first order. Now I have the problem of returning the first order for which there will no doubt be a charge! You'll go a long way to find a process as inflexible and stupid as this one, with no room for common sense. One very unhappy customer.”

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Posted 6 years ago

“Delivery was very slow”

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Posted 6 years ago

“Ordered a book well before Xmas and it never arrived in time to gift it. Poor show.”

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Posted 6 years ago

“Book was delivered damaged.”

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Posted 6 years ago

Hi there - We're sorry to hear that your order was damaged. Our Customer Services team have just been in touch on help@wordery.com to resolve this for you.

Posted 6 years ago

“Why did it take 3 weeks for one of my items arrive? Why can then arive with the rest”

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Posted 6 years ago

Hi Edward - Thank you for your review. We do have to send some items in separate parcels if they have differing delivery estimates; splitting shipments in this way helps us to improve our dispatch time. We hope that your full order has been received, but if anything is still outstanding, please do get in touch on help@wordery.com.

Posted 6 years ago

“Item claimed to be in stock was actually a print on demand item and thus had to chase status and arrived many days later than the already long 6 days estimate!”

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Posted 6 years ago

Hi there - Thank you for leaving a review. We're very sorry that there was an issue and hope that we resolved it for you when we got in touch previously? If anything is still outstanding, please get in touch with us on help@wordery.com.

Posted 6 years ago

“Once again a book was damaged due to poor packing method. First rule of packing is, pack to the sides. Filler should be in the middle or on top. Our box was lined at the sides with filler, allowing books to mash together and lap over the lipping on top, damaging a cover: a clear risk with your box style so requiring more professional technique than you care to employ.”

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Posted 6 years ago

Hi Mark - We're sorry to hear that your order was damaged. Our Customer Services team have just contacted you on help@wordery.com to resolve this issue.

Posted 6 years ago

“The service was good but was disappointed with actual book, thought I was buying a restaurant review of Edinburgh but all it was was a list of names and addresses which could be found in the yellow pages, bad value for almost £10.”

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Posted 6 years ago

Hi there - We're sorry to hear you're unhappy with the book you received. Please bear in mind that we do accept returns; please get in touch on help@wordery.com if you'd like to receive our return instructions.

Posted 6 years ago

“Contacted to say I was unhappy with book, received confirmation of email, then heard nothing. Have since returned the book, at my cost and again heard nothing so far.”

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Posted 6 years ago

Hi Lynn - Thank you for leaving review. We replied to a message from you on 14th December and wonder if our reply perhaps went to your spam or junk mail folder? We've been in touch again on help@wordery.com to resolve this for you.

Posted 6 years ago

“The last parcel I received from you took a month to reach me and because there is no invoice on the parcel or inside it the customs here charged me almost £10 (handling and opening charge to search for an invoice) for a $7 children’s book. I really think an invoice on the outside of parcels is needed otherwise I will have no choice but to stop ordering from Wordery.”

Helpful Report

Posted 6 years ago

Dear Anna, Thank you for you review. We do not send invoices or price details within our parcels. We include a dispatch note within each parcel which details the recipient name, address and order details. If your order is being delivered to a location outside of the UK, we must add a customs slip to the top of the parcel which will indicate the value of the items. Please do contact us at help@wordery.com if you need further assistance.

Posted 6 years ago

“Unfortunately, still waiting for the book to arrive.”

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Posted 6 years ago

Dear Karen, Thank you for taking the tine to review us. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this. We look forward to hearing from you soon :)

Posted 6 years ago

Wordery.com Ltd is rated 4.7 based on 83,996 reviews