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World of Camping Reviews

4.8 Rating 9,893 Reviews
94 %
of reviewers recommend World of Camping
Company Reviews Product Reviews
3,369
 Questions Metrics
4.8
Based on 9,893 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read World of Camping Reviews
Visit Website

Phone:

01209 203220

Email:

info@worldofcamping.co.uk

Location:

Treleigh Industrial Estate, Redruth, Cornwall

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Richard
Verified Buyer
“Courteous process & good delivery time. However, the packaging (original box) was severely torn at the bottom & with only a form of bubble rap to protect the content it could have become damaged, fortunately it did not.”
Helpful Report
Posted 2 years ago
Craig
Verified Buyer
“Poor communication, resulting in three phone calls to obtain my refund.”
Helpful Report
Posted 3 years ago
Chris Shawley
Verified Buyer
“i ordered and paid for next day delivery but it never turned up. Fortunately my plans changed and i ended up not needing the product next day. However if my plans hadn't of changed i would have likely been writing a different review. When i explained the error, World of Camping were quick to acknowledge and refund me.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Bought the Outwell Ecocool 35L 12v coolbox. It was damaged on delivery, but the customer service team were very helpful in arranging a pickup and refund”
Helpful Report
Posted 3 years ago
Guest
Verified Buyer
“Delivered quickly and reasonably priced. However, one of the chairs looked like it had already been used. It works so didn't bother complaining. Doubt I'll use again.”
Helpful Report
Posted 3 years ago
Emma Laing
Verified Buyer
“Website was easy to use and item arrived quickly. Unfortunately item was poor quality”
Helpful Report
Posted 3 years ago
Guest
Verified Buyer
“The product is good but I paid for next day delivery and it couldn't be picked up by DHL in time. Earliest delivery available was 3 days.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“An excellent price but order was delayed and communication around this was poor.”
Helpful Report
Posted 3 years ago
Good Afternoon Thank you for your review. We do not understand how communication was poor when we had email conversations about your order over 4 times and explained the delays on each comminication to which you responded each time? Are you refering to information from Vango? Regards World of Camping
Posted 3 years ago
Guest
Verified Buyer
“This site was ok could be improved by having water on tap on the plots instead of only one at the entrance”
Helpful Report
Posted 4 years ago
Barbara Kippen
Verified Buyer
“Still haven't received our delivery. Company have been good but couriers not coming when promised. Have to presume it is because of COVID and give them the benefit of the doubt but get rather frustrated.”
Helpful Report
Posted 4 years ago
Guest
Verified Buyer
“When I ordered, delivery was for 5 working days. However, I received an email a few days later saying the items were out of stock and would be sent out as soon as stock arrived. The poles were just what I needed and packaged well.”
Helpful Report
Posted 4 years ago
Michelle Scott
Verified Buyer
“The product is great, packaging questionable and not sufficient in my opinion Theo pastor bag had torn in transit exposing the content to the elements. lack of communication when item didn’t arrive was disappointing..”
Helpful Report
Posted 4 years ago
Guest
Verified Buyer
“originally ordered and paid for a sleeping bag which was on sale, the next day I received a cancellation email I replied to say I hadn't cancelled the order and was told someone ordered the last one before me (even though the money had been taken out of my account) having said that they credited me very quickly and I purchased a different sleeping bag which came promptly and although not used yet looks and feels very comfy.”
Helpful Report
Posted 4 years ago
Guest
Verified Buyer
“I asked for a dimension of a camping chair and had no reply.”
Helpful Report
Posted 4 years ago
Guest
Verified Buyer
“One of the items I ordered was out of stock but they didn’t inform me until other item arrived which was a pain. They promptly gave me a refund which was good I would use them again though as COVID-19 is playing havoc with everyone and is delaying a lot of deliveries”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Items received were not the ones ordered but a replacement which was not acceptable. However after a few phone calls I was refunded in full.”
Helpful Report
Posted 4 years ago
Guest
Verified Buyer
“The item I ordered was not the item I received, however after a few phone calls they agreed to refund my payment, yet to be received, so not great service but acceptable.”
Helpful Report
Posted 4 years ago
Gary Vicsik
Verified Buyer
“Item received had different colours on the chair arms then advertised. Need updated photo on website. Received reduction in price for chair.”
Helpful Report
Posted 5 years ago
Guest
Verified Buyer
“Ease of ordering and speed of delivery could not be faulted but the exorbitant delivery charge we find unacceptable and would hesitate to shop with you again Sorry”
Helpful Report
Posted 5 years ago
Mary Thomson
Verified Buyer
“I was very happy with my purchase and in the end I was pleased with the service however initially, living in the Highlands of Scotland (5 miles from the town of Oban) I was quoted £13.99 for delivery rather than the normal rate. This is unacceptable to me so I phoned to complain. Apparently this is the DHL rate from deepest Cornwall to the West Highlands. On enquiring if my small item costing £7.50 could be posted via Royal Mail they agreed it could. It arrived 2 days after my call and the post cost £3.48 so my advice to anyone ordering a small item is to do so by phone. As to the DHL cost for delivery, I'm taking this up with my MP and MSP who are campaigning against such practices.”
Helpful Report
Posted 5 years ago
Good Morning and thank you for your review. We totally appreciate your thoughts and we too find this very fustrating. We have been on a recent round of reviewing our couriers and these all charge extra for deliveries into Scotland. We hope you can appreciate that as a camping company most of our products do not come in an average size type 'shoe box' and we have set our delivery costs up to accommodate the average delivery we send out including heavy tents over 40KG. I am pleased to see we came to a compromise for your smaller item and that you were pleased with the service apart from this issue. We would appreciate you reviewing the 3 star review as we feel our hands are tied on this issue from our perspective and wish you every success with your MP's as we would like to see a change to this too.
Posted 5 years ago
World of Camping is rated 4.8 based on 9,893 reviews
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