Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.62

4.6 Rating 3,805 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,805 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

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“Had our kitchen from wren 6 months ago. From design through to delivery, we were kept well informed. Opted for curved units which work well & look fab. Would definitely recommend Wren.”

Helpful Report

Posted 8 years ago

“Our kitchen delivery was cancelled without us being informed, we only found out a week before the delivery was due when they called to schedule a smaller order for our utility room. They then rescheduled the delivery over a week later causing us issues with our fitters. We also had to repeatedly contact our kitchen designer, over a 4 week period in order to get them to order the redesign that we had done, we were repeatedly promised this would be done, we had to speak to the store manager in order to actually resolve the issue. Really not impressed, this is the 2nd kitchen we have bought from wren, the 1st time everything was fine, this time the level of service has been very poor”

Helpful Report

Posted 8 years ago

“Great service as soon as we walked in to the showroom. Kitchen was planed and delivered on time, one or two bits missing but that was sorted within a few days. Great kitchen and a good service Would use again”

Helpful Report

Posted 8 years ago

“Had our new kitchen planned and designed at Wren stirling by Hannah and it was so easy to do with her help and the fitting team from ebony arrived on the arranged date and did a fantastic job of removing our old kitchen and installing our new one with the minimum of mess and disruption would highly recommended Wren”

Helpful Report

Posted 8 years ago

“I’ve had 3 kitchens fitted in the past and Wren has come in by far the best. Sales, delivery and fitting have all been spot on. Communications have been constant. Professional and reliable all the way.”

Helpful Report

Posted 8 years ago

“Love our kitchen bought in January. Our fitter had no difficulties and the after sale service from Wren was good.”

Helpful Report

Posted 8 years ago

“My new kitchen has made so a difference to our family. I love to cook and and enjoy the space created. I would highly recommend so high quality units and great use of space.”

Helpful Report

Posted 8 years ago

“Very impressed by the whole experience of choosing our kitchen,the planner wasn’t pushy,only made recommendations for us to consider.the instillation team was excellent.they did a first class job.i would recommend wren to anyone.”

Helpful Report

Posted 8 years ago

“We visited Wrens showroom out of curiosity but were hooked after seeing such super designs, so went for a new kitchen . There were no hitches every thing went to plan and it was completed on time .Thoroughly recommend .”

Helpful Report

Posted 8 years ago

“Nice kitchen, installers were not the greatest in terms of raising issues after the pre visit that should have been identified prior to start of works during pre - survey.”

Helpful Report

Posted 8 years ago

“My kitchen was delivered and fitted in good time. I am very please with it. I would recommend it to anyone planning a new kitchen”

Helpful Report

Posted 8 years ago

“Nice welcome into store at Silverlink by Christina our kitchen planner. She listened to our needs and there was no hard sell involved. A problem with the original fitters but this was sorted seamlessly. Second fitting team took time and was without a kitchen /sink/washer etc for 10 days but all worth it now it's completed as beautiful.”

Helpful Report

Posted 8 years ago

“We used crown point wren in Leeds was very impressed especially with Angelica who looked after us thank you. Definitely recommended to family and friends”

Helpful Report

Posted 8 years ago

“Well I absolutely love the kitchen every walks in and goes WOW Totally transformed my house”

Helpful Report

Posted 8 years ago

“We did have a few problems with the design of our kitchen, but got a partial refund after several calls and visits to the showroom. Let's just say that if you have to modify any cabinets to complete the design you should know that it voids the warranty, the sales people won't tell you. But after that... Some of the soft-close hinges are already failing (6 months). The rubber pads that go on the inside of the doors keep falling off. Ready-built cabinets sound like a good idea, but just means that when they are slightly out of square you are stuck with it. The legs don't fit on the oven housing with drawer under, there is a bodgy fix described on an extra bit of paper in the box. We got the premium laminate tops. The edging is bumpy and has marks on it from the heat when it was applied (in the factory). We also had a specially made thick piece of worktop for our hob, it had several small marks on the top, nothing too obvious. We chose to live with it rather than go another 4 weeks without a kitchen while we waited for a replacement. If you opt for painted oak, don't be fooled, this only applies to the doors. The plinths and end panels etc are all MDF or chipboard and the MDF corner posts are a different shade to everything else, plus the doors have warped slightly since install, mostly noticeable on the larder door because it is bigger. My first and last kitchen from Wren.”

Helpful Report

Posted 8 years ago

“We were excited with the range of styles and colours that we had to choose from at Wren's. We looked at the build quality compared to other brands and were happy that Wren's were certainly as good as the best of the rest, even though they were considerably cheaper. The designer offered a range of options and some features we hadn't considered until we settled on a final plan that was within our budget, we were happy. I had decided I would install the kitchen myself, I have installed a few before, and with a delivery date agreed I began getting everything ready. The new kitchen arrived on the day agreed and I began the installation the following day. We had a few small problems, but nothing that held up the installation, and Wren's customer service was excellent. The kitchen has been installed for just over a year and nothing has broken or stopped working, we are still very pleased with our Wren's kitchen.”

Helpful Report

Posted 8 years ago

“From design to delivery, nothing was too much trouble. Even when we decided to add some items after the delivery was made, they were so helpful and did not charge us an additional delivery fee! The products are great quality, well packaged during delivery, and the plans (if you install yourself) are spot on. Thank you.”

Helpful Report

Posted 8 years ago

“Excellent experience from start to finish- our chalk white shaker kitchen looks fantastic now it's in. Really pleased with the quality of the units, and everything was delivered on time and in one piece.”

Helpful Report

Posted 8 years ago

“Excellent experience and service from start to finish ( Wren Harlow)....and pleased with price”

Helpful Report

Posted 8 years ago

“Chris at the Birstall,Leeds branch was exceptional. He knew the product inside out and was very knowledgeable about the company ethos. He was very professional, polite, smart and intelligent. The corporate company image he conveyed was outstanding. He made the whole experience very simple and relaxing. Chris is a genuine credit to 'Wren' and I strongly feel he should be recognised for this. We usually have a 'cooling off' period before we make such a major purchase. However,considering we have been looking for a new kitchen for around 18 months now and, moreover the service we received from. Chris, we ordered it there and then. Briliant Chris. Thank-you so much. We just hope that the rest of the process goes as smoothly and to our satisfaction.”

Helpful Report

Posted 8 years ago

Wren Kitchens is rated 4.6 based on 3,805 reviews