Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.65

4.7 Rating 3,772 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

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Metrics

4.7

Based on 3,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

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“Well I absolutely love the kitchen every walks in and goes WOW Totally transformed my house”

Helpful Report

Posted 7 years ago

“We did have a few problems with the design of our kitchen, but got a partial refund after several calls and visits to the showroom. Let's just say that if you have to modify any cabinets to complete the design you should know that it voids the warranty, the sales people won't tell you. But after that... Some of the soft-close hinges are already failing (6 months). The rubber pads that go on the inside of the doors keep falling off. Ready-built cabinets sound like a good idea, but just means that when they are slightly out of square you are stuck with it. The legs don't fit on the oven housing with drawer under, there is a bodgy fix described on an extra bit of paper in the box. We got the premium laminate tops. The edging is bumpy and has marks on it from the heat when it was applied (in the factory). We also had a specially made thick piece of worktop for our hob, it had several small marks on the top, nothing too obvious. We chose to live with it rather than go another 4 weeks without a kitchen while we waited for a replacement. If you opt for painted oak, don't be fooled, this only applies to the doors. The plinths and end panels etc are all MDF or chipboard and the MDF corner posts are a different shade to everything else, plus the doors have warped slightly since install, mostly noticeable on the larder door because it is bigger. My first and last kitchen from Wren.”

Helpful Report

Posted 7 years ago

“We were excited with the range of styles and colours that we had to choose from at Wren's. We looked at the build quality compared to other brands and were happy that Wren's were certainly as good as the best of the rest, even though they were considerably cheaper. The designer offered a range of options and some features we hadn't considered until we settled on a final plan that was within our budget, we were happy. I had decided I would install the kitchen myself, I have installed a few before, and with a delivery date agreed I began getting everything ready. The new kitchen arrived on the day agreed and I began the installation the following day. We had a few small problems, but nothing that held up the installation, and Wren's customer service was excellent. The kitchen has been installed for just over a year and nothing has broken or stopped working, we are still very pleased with our Wren's kitchen.”

Helpful Report

Posted 7 years ago

“From design to delivery, nothing was too much trouble. Even when we decided to add some items after the delivery was made, they were so helpful and did not charge us an additional delivery fee! The products are great quality, well packaged during delivery, and the plans (if you install yourself) are spot on. Thank you.”

Helpful Report

Posted 7 years ago

“Excellent experience from start to finish- our chalk white shaker kitchen looks fantastic now it's in. Really pleased with the quality of the units, and everything was delivered on time and in one piece.”

Helpful Report

Posted 7 years ago

“Excellent experience and service from start to finish ( Wren Harlow)....and pleased with price”

Helpful Report

Posted 7 years ago

“Chris at the Birstall,Leeds branch was exceptional. He knew the product inside out and was very knowledgeable about the company ethos. He was very professional, polite, smart and intelligent. The corporate company image he conveyed was outstanding. He made the whole experience very simple and relaxing. Chris is a genuine credit to 'Wren' and I strongly feel he should be recognised for this. We usually have a 'cooling off' period before we make such a major purchase. However,considering we have been looking for a new kitchen for around 18 months now and, moreover the service we received from. Chris, we ordered it there and then. Briliant Chris. Thank-you so much. We just hope that the rest of the process goes as smoothly and to our satisfaction.”

Helpful Report

Posted 7 years ago

“Wren Kitchens have been excellent to deal with. Our kitchen looks fantastic and we've managed to squeeze in more than we'd hoped even though it's a smallish size. For the price, would definitely recommend.”

Helpful Report

Posted 7 years ago

“I have had nothing but positive experiences when dealing with Wren. The staff are always friendly, helpful and professional.”

Helpful Report

Posted 7 years ago

“Had my kitchen for 3 months now I am very pleased with how it functions it was planned with the help of Tom in Warrington and with his help I have plenty of space even thought we do not have any wall cabinets any more”

Helpful Report

Posted 7 years ago

“After reading some of the reviews from other people We were a little worried if we had picked the right company, but I am glad to said first class service from start to finish, from Neil at the Gloucester branch who designed our kitchen and was very helpful, we had Matt hindle who fitted our kitchen also very helpful, and did a really good job, exspecially the joining of the two workshops, 🥇first class job,”

Helpful Report

Posted 7 years ago

“Love my new kitchen!! Fitters were very good !!”

Helpful Report

Posted 7 years ago

“I love the design and the quality of my new kitchen. Customer service was excellent, I had no problems at all.”

Helpful Report

Posted 7 years ago

“Great service and a very good product. the sales people are very good and help you through the process step by step”

Helpful Report

Posted 7 years ago

“The quality and choice of the kitchen and other products was wide in the showroom. The price was reasonable too. I loved the 3D kitchen design, it really brought the new kitchen to life. The kitchen was delivered professionally and in perfect condition. Overall, the knowledge and helpfulness of the designers was excellent.”

Helpful Report

Posted 7 years ago

“Navneeta was very helpful and very professional and explained everything very clearly”

Helpful Report

Posted 7 years ago

“Navneeta was very helpful and explained everything very clearly”

Helpful Report

Posted 7 years ago

“Kitchen it self very good. Fitters not so good.”

Helpful Report

Posted 7 years ago

“The best thing about Wren is the way that our kitchen has come together and looks really great. We had some ideas and the salesperson offered us some solutions but was never pushy in selling extras or things that we didn't really want. There's a world of choice there, every colour and layout that you can imagine, so it's useful to have someone to help guide you through it all. The kitchen came on time and we just had a couple of little (understandable) problems, both of which were settled quickly and amicably by the helpful staff at the call centre. The kitchen looks really great, and 6 months or so down the line looks as good as new, so I suspect that the quality is as good as they claim. Everyone who has seen it has been really impressed and I've happily recommended Wren Kitchens to all of them.”

Helpful Report

Posted 7 years ago

“There kitchens were good quality but there customer service could be improved, it took 5 months to get parts replaced and my missing parts and was only resolved as I went I to the shop not due to the numerous emails or phone calls”

Helpful Report

Posted 7 years ago

Wren Kitchens is rated 4.7 based on 3,772 reviews