Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.65

4.7 Rating 3,773 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

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Metrics

4.7

Based on 3,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT even consider using this absolute disgrace of a company. No matter how good their latest offer might look, or how much you might like their products, trust me IT IS NOT WORTH IT! From the moment we signed our contract, the nightmare began. Items were missing from our design, different items were missing from our delivery, items arrived damaged etc. etc. Every time there was a problem, we were treated with absolute contempt (both locally at Birstall and at their head office). *PLEASE READ THIS*: A Wren surveyor visited our home to finalise our kitchen design. He made changes to the design that we did not want, and did not like. However, he said they were "essential". When our fitter came to install the kitchen, those changes DID NOT WORK in the room. When we contacted Wrens, we were told it was our fault for signing documentation saying we were happy with the design. WE HAD TO PAY hundreds of pounds for the design to be altered and for new parts to be sent out. I would also like to add that although these problems occurred weeks ago, I am only posting this review now that our kitchen is completely finished. This is because I told one of the managers at the Birstall store that I intended to leave negative reviews online and he said that if I did, HE WOULD REMOVE PREVIOUSLY OFFERED DISCOUNTS, costing us an additional £600 to correct THEIR MISTAKE. Utterly outrageous.”

Helpful Report

Posted 7 years ago

“Customer Service are poor, phones go unanswered, they cut off calls, you can be waiting for 30 mins and get cut off. Believe me you will need to contact them deliveries are incomplete, you will get numerous problems, we were without a working kitchen for 5 weeks, thankfully we paid with a Credit card and our provider got us a cash back, but now Wren are refusing to cover the Warranty. Do not purchase from Wren the show rooms and staff are appealing but there is no backup when things go wrong and they will”

Helpful Report

Posted 7 years ago

“Great service from start to finish. Helped with planning and design and send someone round to check all measurements, all free of charge. Delivered on time and in good condition and even got some fitting tips from delivery men, as we were fitting it ourselves. All units came pre made with doors and drawers fitted so pretty easy to install. Everything you needed was included. Did use a joiner for the worktop as we didn't have tools required or experience. Now have a beautifully fitted kitchen and cost half the price you would expect.”

Helpful Report

Posted 7 years ago

“""Glossy showroom but non existent after sales service/customer care. They delivered the wrong applicance and damaged door, draw and shelves.”

Helpful Report

Posted 7 years ago

“""Glossy showroom, but aftersales service and customer care is abismal and frankly non-existant. I have had the wrong appliances delivered along with damaged doors, draws and shelves.”

Helpful Report

Posted 7 years ago

“Our experience cost us well over £600 in losses from them messing us about with delivery, lie-ing that they would come back in an hour and then not, then having to take several more days off from my self employed job for when they came back tail between their legs. No direct apology for that and no compensation for my loss of earnings, not to mention dozens of calls with no timely response and flakey partial deliveries all over town when parts weren't present.”

Helpful Report

Posted 7 years ago

“Still waiting after 4 months for my kitchen to be completed. I have 90 faulty doors in my garage. First lot came with paint dribbles down the fronts and back of the doors, sand that had not been blown off before applying the gloss, and chips out of shelves etc. 3 carcasses had to be replaced. The 2nd lot had a protective cover on that had been applied when the paint was wet, so when removed, it took the paint of with it, The 3rd lot that have apparently been through a special quality control had touch up paint trying to cover the faults, paint defects etc. I now have 9 out of 30 doors that are ok, not perfect but ok. Customer services are terrible. I had to take 54 photos, write a report, before they would do anything. If I can stop anyone going through what I have, it will make me feel a little better”

Helpful Report

Posted 7 years ago

“Kept informed of order and arrival of our kitchen at all times and delivery was spot on. No problems with any of the units but needed a little more trim for one of the work tops. Customer service soon sorted this out and it arrived next day. A special thanks to John Golding for a great design and the customer service team.”

Helpful Report

Posted 7 years ago

“AVOID AT ALL COSTS! I have purchased twice from Wren in Harlow now. The first time was poor, but despite this I opted for them a second time as the kitchen they were selling happened to look nicer than the Wickes and Howdens equivalents. I opted for their "infinity plus" range second time round, which is their top end product. The first point is price. There is no REAL price. Their business model is to quote ridiculously high, gradually coming down further. For anyone naive enough to pay the first price they quote, well then they have stung you for thousands, literally. My kitchen started at £20,000. It was then "half price in the sale", so £10,000. I ended up paying half that, so just over £5000. Delivery and the after sales care is pathetic. Faulty end panels came out in the first delivery. I reported the faults. After much resistance on their part and requests for photos AND that a member of staff come to my house to inspect them, they sent replacements, which I had to wait 10 days for. They were faulty AGAIN. Same process when I reported this - more photos were requested and another 10 day wait. The next replacements were faulty too. After a FOURTH and final attempt which STILL came back faulty, I finally gave up. Wren couldn't care less. I chased them for a MONTH and they begrudgingly offered me a £100 refund, which equates to less than TWO PERCENT of what I spent with them. As a result I have a poorly finished kitchen and lost expenses in labour costs (far more than £100) as I had to have my fitters on site to receive each of these deliveries, inspect the panels, report back to me with photos then move them into storage in my garage (this all takes time and costs money!) Avoid at all costs. The first time wasn't much better, but I mistakenly believed that would be a one off and that if I paid for their top end product the service would improve accordingly. It absolutely didn't. AVOID.”

Helpful Report

Posted 7 years ago

“Brilliant service and design. Better colours and selection than any other competitor. Wren has banished bland and made our family very happy.”

Helpful Report

Posted 8 years ago

“Everything delivered Staff willing to help after kitchen paid for External fitters had no problem with delivered goods”

Helpful Report

Posted 8 years ago

“Terrible customer service - nobody has a clue what they are doing, fob you off, never give you an answer. Pressurise you to accepting deliveries without installation agreed. Installation companies are amateur. Do not recommend.”

Helpful Report

Posted 8 years ago

“Lovely kitchen after care disgusting they don't answer their phones”

Helpful Report

Posted 8 years ago

Wren Kitchens is rated 4.7 based on 3,773 reviews