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Wren Kitchens Reviews

4.7 Rating 3,713 Reviews

94 %

of reviewers recommend Wren Kitchens

Company Reviews

4.7

Based on 3,713 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

Wren Kitchens 1 star review on 20th March 2024

249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been happy with the quality of the kitchen, but had a delay on the correct item being delivered. They did get the correct item delivered within 10days personally I was not very happy with the aftersales customer service, but the instore designers all very helpful and overall great service”

Posted 3 years ago

“Efficiency, price, customer service, quality all excellent”

Posted 3 years ago

“Purchased from Croydon branch. Very nice looking kitchen that turned out only slightly more expensive than IKEA - so was good value for what we paid. 0% Finance for 7 years was also a good option given that we got units, worktop and installation from them. Have read bad reviews about the fridge however nothing bad as of yet. However didnt get much guidance on appliances so make sure you research first. Installers tried to take extra for installation (originally said they were charging £70 just to plug in appliances). Ended up only paying around £135 extra to hardwire oven and do a small bit of plumbing. They even "plumbed" the dishwasher and washing machine (i.e. plugged them in under the sink) for "free" (said it was £70 for each). Wren will know exactly what "extras" you will need given your kitchen but dont seem to tell you, which is slightly disappointing. A couple of panels came damaged however after sales team were responsive and all have been replaced and installed without hassle. Overall very happy.”

Posted 3 years ago

“Great kitchen which has totally transformed my house! Clean, curvy, modern, the doors are gentle to close and I have more space than I ever had before! The support in store was really good and my 'designer' was a great source of advice and helpfulness. It was really good to see the actual ideas in store too and the design print-offs were a great help once I'd returned home. Amendments were easy to fix and the whole experience was a positive one. Thanks Wren :) I have a small kitchen area but it now feels bigger, works far more effectively and looks wonderful :)”

Posted 4 years ago

“Happy with kitchen appearance and quality. Good customer service. All delivered on time.”

Posted 4 years ago

“Easy process from planning to delivery. Very good communication from customer services. Pleased with look and quality of kitchen.”

Posted 4 years ago

“DO NOT GO Near!!!!!!”

Posted 4 years ago

“We are really happy with the final design and finish of the kitchen. I was a builder for 10 years and was dubious as the sales approach is cringey, being shown the competitions units and walked around. It would be like going to buy an Audi and them showing you why it’s better than a bmw, very unnecessary! Designer was really good (Poole branch) I think you need to have 80% of a plan before you go as they can’t visualise your room. The design ended up working brilliantly. We got a large kitchen with quartz tops, 1m x 2m island unit and integrated fridge freezer with quartz tops for around £13k and this was the cheapest price we found. Another annoyance is the “sale” we phoned up to see if there was any movement in price and were told “the sale in which you were buying your kitchen has ended so your kitchen has actually gone up £1500, if you want the original price we need a deposit today and I will need to ask my managers manager if that’s ok” I work in car sales now and this was a tactic used 10 years ago!! All felt a bit underhand! The 3rd party quartz fitters were a bit rough and ready but great quality, they then went bust and we do have a chip on the surface that I doubt Wren will sort. I did report it 3 months ago without reply. I think Wren is 90% of the way to being brilliant and are still the best value out there as long as you know what you want and don’t go overkill on pullouts etc. I still have a mountain of end panels, kick board and quartz upstand so I’m sure somewhere down the line I’ve overpaid but I’m happy with what we got for the money. They also offer 5 year 0% so that’s a bonus as you can use the funds to get more work done!”

Posted 4 years ago

“Although I have not yet decided if I will be purchasing my kitchen from Wren, Eden from the Orpington Store was extremely helpful while helping me with the design, and did not hesitate to give me more assistance when I called her again the day after.”

Posted 4 years ago

“Great service with designer and delivery, and emails. The fitters from the installation company were fantastic, neat, tidy and the units and worktops look amazing. However the bill for the electrical work was, I feel overpriced and I had to demand a breakdown of the invoice more than once to try to make sense of why it was so. It caused me a lot of grief and really took the shine off my beautiful new kitchen. If I did it again I would use my own people.”

Posted 4 years ago

“Nice looking kitchens with great support to custom design your own kitchen. Customer service is great and didn't feel pressure to commit.”

Posted 4 years ago

“friendly, experienced and approachable staff and an exceptional after service team. We would highly recommend Wren kitchens to family and friends . We just love our new kitchen .”

Posted 4 years ago

“Fantastic kitchen. Shame about the customer service”

Posted 4 years ago

“Excellent in-store service, excellent choice of products and delighted with the result!”

Posted 4 years ago

“Looks great Customer service was great”

Posted 4 years ago

“Well made and good colours”

Posted 4 years ago

“Measured to perfection however decided to plan kitchen without a radiator which we were expecting to keep but can understand why they did it as it would of been impossible to repair if needed to once kitchen was fitted....Had a side panel missing but customer service was quick and easy receiving part 1 week later...I would recommend wren good quality and a positive experience.”

Posted 4 years ago

“Always had a very pleasant experience in the shop. Never any issues altering the order (31901054).”

Posted 4 years ago

“The quality of Wren's materials is high. We had a few post installation problems but the customer care is responsive and attending to them. Room for improvements: better coordination between the surveyor and the design team, most customers would like Wren to fully connect the services, eg. cooker, sink etc. That would be reassuring to the customers.”

Posted 4 years ago

“Excellent service in store. Some issues during installation but quick response allowed for all problems to be resolved quickly and promptly”

Posted 4 years ago

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Wren Kitchens is rated 4.7 based on 3,713 reviews