Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.64

4.6 Rating 3,777 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.6

Based on 3,777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

266

Anonymous

Anonymous // 01/01/2019

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“Absolutely love my new kitchen! Quick and easy to deal with! Would definitelyR recommend to anyone!”

Helpful Report

Posted 6 years ago

“I ma builder my self and I would certainly never, ever recommend Wren kitchen to anyone. My company have a Wren Kitchen account and I purchased the designed kitchen. When the kitchen was finally delivered it been left unattended in public path it in middle of the rain and they singed the delivery note on my behalf, my wife call me and she told me that they have left 70% of the unites in public path and 30% in front door, I phone the Wren kitchen branch where i bought the kitchen send the photos to confer the the the kitchen unit are in meddle of the rain they told me that i have agri to put the units in my house by myself and i have singed for that, 30 min later they have find out that the signature was not my the driver have sing that, the have don a investigation for 5 days, after 5 working days investigation they find out the delivery people have don a mistake, a lot of materials was missing they have promise me they will replace it, they never don it, some of the units have been damage from the water no replacement when i phone them they kip transfer my call from one department to another, writing emails funny same respond no action taken. Avery time I have send them a emil i sed the photos to se what was the problem they kip blaming the delivery people this was not my problem this people working for them. THINK BEFOR YOU BUY SOMETHING FROM WERN KITCHEN”

Helpful Report

Posted 6 years ago

“Was really easy , they made it totally unstressful, from coming to measure at a time suitable to us, The sales agent Chelsea and then the delivery, which we had to put off a few times as the house sale was delayed.”

Helpful Report

Posted 6 years ago

“My designer Nelson at the Becton Branch was super helpful and didn’t abandon us even after plans were verified. I’ve already recommended Wren to family and friends! Great Experience!”

Helpful Report

Posted 6 years ago

“Great Customer Experience and Great Products From the moment we walked into the Reading showroom we were impressed by the range and quality of the products on display. We wanted a corner larder as a key feature of our new kitchen, we had thought this might be difficult to find but Wren had exactly what we were looking for on display. Our designer, Akvile Vitkauskaite, was great from start to finish in her ability to translate our thoughts and ideas into the kitchen we wanted and to give us ideas and suggestions along the way. The virtual reality room enabled us to really visualise what the final kitchen would look like. Delivery was very straightforward with great communication about arrival times etc, the delivery personnel were very friendly and efficient also. We highly recommend Wren and are delighted with our new kitchen.”

Helpful Report

Posted 6 years ago

“Show room and installations are like 2 different companies. Really spoilt the kitchen for us. Huge expense and we wish we hadn’t bothered. Really disappointed and no end appears to be in sight. Show room, design etc fantastic. They listened to our requirements, offered lots of great advice, warm, friendly overall an enjoyable experience. However, once handed over to installation it has been a disgrace. Original kitchen fitter made a mess of our worktops and the kitchen was not installed as per our design. He didn't speak very good English so I had to speak with a guy on his mobile who translated the issues, the guy on the phone was not very polite either did not feel comfortable at all raising the issues. Had to really argue with the installation contact at Wren, they agreed to replace work tops but refused to resolve the difference in design even though the showroom contact said they would resolve. This lead to the wren installation contact accusing me of lying and one point hanging up on me. I've put that down to a bad day as she was fine after that. Second installer came to replace work tops and not only made a mess of them again, now my sink is leaking, my kitchen tap is damaged, the breakfast bar work top is cut short and they just injected a load of sealant into the gap, all their waste left on my drive which my neighbour took great delight in complaining about and then to our alarm our splash back fell off the wall. I put all of this in an email along with photos to evidence it to Wren and I have had 3 different people pick it up, first they were more bothered that i hadn’t sent it from my registered email (iPhone sent from Me account) then when email address gate resolved no response, another guy emailed about the leaking sink, when i asked about the other issues he had no clue about them! I called Wren a week ago they advised I’d get a call back ASAP but still no call. Just called now and again the team are too busy. It appears to be a case of ignore the customer now we have their money. They clearly use third party contractors for installation, something that I don't recall being told during purchase. No doubt in some small print somewhere. They obviously go cheap as the quality is just not there. I have been back to the show room twice and spoke with the manager, showing him the joints and quality of their display kitchens, the quality i based my purchase on, all i want is that quality in my kitchen.”

Helpful Report

Posted 6 years ago

“Excellent service from start to finish. Love my Wren kitchen.”

Helpful Report

Posted 6 years ago

“Very easy company to work with and very well organised from start to finish.”

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Posted 6 years ago

“Brilliant kitchen after a few weeks use. The design service was great and our designer didn’t mind at all that we changed our mind about 10 times! Delivery service was really good. We had a few pieces missing and one item wasn’t as we expected it from the design but everything was quickly rectified and new parts delivered very quickly without charge.”

Helpful Report

Posted 6 years ago

“Very disappointed at the service which we received from wren. We wanted to change date of delivery 1 week before delivery date but they did not accommodate that service for us. We were miss lead by the branch with some of the information including that we can change style and delivery upto 1 week before delivery date but it is not true. As soon they got the money they did not want to help or do any thing to do with you. Take extra proaction with wren service make sure every thing is in writing as they change there word after you finalise you order.”

Helpful Report

Posted 6 years ago

“Great experience from start to finish, including after care. Would recommend.”

Helpful Report

Posted 6 years ago

“Great kitchen at a great price. Good customer service from the design stage with excellent customer services when assistance is needed. replcemnet parts were delivered speedily with no fuss. Wren was recomended to my by a good friend of mine and i can now see why. would recomend to anyone thinking of installing a new kitchen”

Helpful Report

Posted 6 years ago

“It was like the Snow White story, Snow White went to buy the Milano contour infinity plus handless kitchen from the beautiful wrens showroom, lovely staff, animal friendly, the best looking sparkling white units and compared to the other stores, the lowest prices, it was looking like she would have the magical kitchen she always dreamed of. Day of delivery, I was sent the perfect kitchen I read the warning label on the packaging in capital letters - you must report all damages within 48 hours, it was like taking a bite from the apple. I cannot describe the sheer scale of my horror as I am surrounded by 3 dwarfs all of whom cant do the job I’m paying them to do and boxes all over my house that have been emptied to photograph 9 door fronts and 3 faulty units. Now there’s you thinking but lucky Snow White to live in such a big castle, no this snow White lives in a 2 bed with only room for 10 units and yes that means there were faults on nearly every one. So I’m now waiting for an inspector so he can approve my refund and my dwarfs have left me to fit another kitchen forsomeone who wasn’t as stupid to buy a kitchen from wrens. Of course I was offered more apples but chances are that they would have been chipped, bruised and scuffed too when they arrive ten days later. The clue was there, the ten pounds white pen they add on to the cost, I refused to buy it saying I wouldn’t need that, they put it in for free, with a scour, now I can see why. Unfortunately pens don’t erase chips, dents and poorly finished bumpy paint work.”

Helpful Report

Posted 6 years ago

“Awful company. Very poor design (600x600 empty void instead of a cupboard and was told this was normal), my old immersion cupboard left out of the design meaning extra parts needed, missing parts, over ordered parts, endless delivery dates, can’t get anyone to help resolve problems as the staff blame each other. Everyone seems to be a manager but nobody takes responsibility. Never again.”

Helpful Report

Posted 6 years ago

“Excellent customer service throughout. Knowledgeable sales people without being pushy.”

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Posted 6 years ago

“Wonderful product that my builders team said were like a dream to fit.”

Helpful Report

Posted 6 years ago

“Couldn’t wish for a better company to do our kitchen, from the word go they are friendly and helpful, our kitchen was amazing. They come to your home and measure,so everything fits perfect Callum was our sales person from Newport he was brilliant also the guys who delivered our kitchen were excellent. Two items were damage and they were replaced straightaway. I would give them 10/10 would definitely recommend them.”

Helpful Report

Posted 6 years ago

“We are delighted with our kitchen and would not hesitate to recommend Wren or our Designer Kyle at the Preston showroom. The depth of choice available was unmatched and we are very impressed with the quality of the units. 5 stars!”

Helpful Report

Posted 6 years ago

“We bought our kitchen from Wren in August 2018 and decided to fit it ourselves the kitchen comes pre-assembled and was quite easy to install, because I am lazy it has taken 6 months to complete. The quality of the kitchen units is superb, all fits together very easy everything was there at the first attempt, one mistake was a end panel was the wrong type, it had been incorrectly packed, it took about 4 weeks to supply a new one which was delivered by their own drivers and he took the time to make sure it was the right one and we were happy. I would recommend the Wren Kitchens 100% to anyone, it looks lovely and the quality is superb.”

Helpful Report

Posted 6 years ago

“Grea service from start to finish, creative and helpful planning to build a customised kitchen, all order came in great condition. Fitted by professional fitters and the kitchen looked great”

Helpful Report

Posted 6 years ago

Wren Kitchens is rated 4.6 based on 3,777 reviews