“If I could give negative stars, I would. We tried cancelling service the night before it was scheduled because my inlaws were in town. We have a big, barky dog so I always take her to dog day care when the ladies come. This time, I didnt’ because we cancelled. Or so I thought. The team showed up as I was leaving for work. I told them we had cancelled. They left inside of 5 mins after arriving. Still got charged. I called dispatch. They said they wouldn’t refund. I asked to speak to the supervisor. The receptionist said the supervisor would call back. The supervisor never did. I called back a week later. Got the same song and dance. I again asked to speak to a supervisor and said if they were unable to refund the fee I would take my business elsewhere. They called back, but I was at work and they were scheduled to do a cleaning the next day, so I wanted to wait until after the crew came to cancel because I was concerned about shenanigans. The crew never came. I called back and the dispatcher said they didn't arrive because I threatened to terminate service. I then cancelled the service. This was after another instance where I asked to reschedule a service they charged me for and they never came, despite me taking the dog out of the house for three days.
Lousy customer service. We’ve been customers for years. There are lots of reputable cleaning services out there. Do yourself a favor and choose another one. Molly Maids doesn’t care about customers. At all.”
“Beware of using Molly Maid cleaning services if you want to keep your furniture and decor around the house intact. Absolute Mishandling of property and items while cleaning. Speaking from a 4 year experience using them and after giving them several chances to improve I give up. Absolutely pathetic!”
“We have used Molly Maids , team 16, for over 2 years. Crystal and her partner are efficient, friendly, and thorough. Highly recommend them to anyone.”
“Our ladies from Molly Maid do a very professional job of cleaning our home. I appreciate the thoroughness of their work. They are always very pleasant and enjoyable while doing a great job of shining up the house. Thank you to Melissa and Liz. You’re the best!”
“Team #8, Lili, Betty, Cristina (Ventura Molly Maid) are wonderful. They are timely, friendly and do a great job. My house sparkles when they leave. The best maid service I've ever had. Thanks, Ladies.”
“Beyond Extremely disappointed with Molly maids in Naples!! Hired for a move in clean. Had to send pictures and call it was so bad. After they sent out another crew to clean it still was disgusting! I’m appalled how little they “clean” which is all they should be doing. Wouldn’t even rate one star!!!”
“Today I meet two angels who clean like the devil. Thank you Kara and Morgan! My house is pristine clean. I just beat breast cancer, and these ladies made my life so much better. See you in two weeks. My advice is to just call.”
“Team 6, Lace & chyna really do a good job cleaning my house, once
a month. I appreciate their service when they come. They are nice
and friendly. My dog, Chance is always happy to see them too and
has to say hi to them when they arrive.”
“Denise and Barbara do a super job on my house,They are very good at their job and very friendly. I look forward to cleaning day, it always looks bright and shines when they leave.
Thank you....Denise & Barbara!”
“Team 23 on MOLLY Maids Sandusky does a wonderful job! They are flexible, efficient and very friendly. We recently had a mess up on time/ day (our fault) and they were truly accommodating and kind about it. We sure appreciate your service in both of our homes.”
“The Molly Maid Team of women are very careful and professional. They are eager to please and do a great cleaning job at my home. They come every two weeks, change the beds, clean the bathrooms, kitchen and dining room, dust and wipe down everything! The floors are spotless when they leave! Lili and her team with Glenda and Carmen are the BEST!”
“I just had my first cleaning by Cristina and Gladis (Team #2) and they were a wonderful team. They did a very thorough job. The house just sparkles. I especially loved that they cleaned doors and cabinet surfaces. They use naturally derived products like Murphy's Oil Soap on the wood floors.”
“I love the job the maids do
BUT, I cannot get management to take seriously my repeated complaint. They unplug things, lamps, alarm clocks, electronics with stored programs.
There is a simple solution. Have notes for each client and have a policy that employees must read notes.
Instead of the good feelings of a clean house and often a pleasant interaction, I often feel the annoyance that my complaint has yet again been ignored”
“I find the service to be very inconsistent. It started out with a very thorough cleaning of the house, lasting about an hour and a half, but lately the cleaning ladies are done after barely 40 minutes having done a very superficial cleaning.”
