“The ladies who came to clean my house were amazing! Very friendly, very quick but also very efficient and good at catching even the smallest bits of dust. They came in under their estimate too! Jessica and Irais truly put a smile on my face. With a baby and two toddlers around it’s nice to be able to focus my time and attention on them, and not on the cobwebs. Thanks ladies!”
“I'm so happy with Molly Maids. I started using them last month and am very impressed with their work. Team #4 does an amazing job. They are so friendly. When they arrive they get right to work and I love how fresh and clean our home feels and smells when they leave. 5 Stars to them!!”
“I will not hire them again. First experience was pretty awkward and frustrating. Had two ladies come do a one time deep clean. After just over 2 hrs we had to call management as soon as they left because we checked and there was so much all over that still was dirty. The cleaning tools used didn’t seem like they were in good condition or very useful. The office person was not very professional when we called to complain. We have hired an individual once before to clean our home and we will do that again since this was an awful experience. This company has too many restrictions on what their cleaners can and can not due it seems. Also the price is way too high for the quality . What an overall disappointment.”
“To write a Review I had to click the star?
They don’t deserve any star
This is my first time using their services
She came to my home look around took her 5 mnts explained the different prices I agreed to come every 2 weeks
The day that they came after being inside my home 2 hours they call me and ask me that they need more time to finished up and I told them no is ok not to do the stove and refrigerator
When I came home I was so upset and so sad at the same time. How can people lied the way they did I sent pictures of every part of my house
The smell when I came in was like somebody use and old wet cloth, stinky, no dusting at all, they didn’t clean nothing I though maybe because wasn’t too dirty they thought there is nothing to clean, no bathrooms cleaned and I have 2.5 baths
They stood in my home fir 2 hours asked to stay longer fir nothing
I called same date I asked her what happen why you sent people to clean and they didn’t and then you call me to extend the hours because is not time to finish?
Why the lie ?
Her response was can you send me pictures
I did and her response was the only thing we can do is do a redo
I told her this is not a Redo I will never use your services cancel the upcoming services
They didn’t even offer to at least give me a refund nothing
I wasn’t looking for a refund I was looking for a sincere response and be honest with the situation
They lied about cleaning and they lied when called me to ask for more time to clean
That is the way they steal your money
Bad customer service
Bad service
I hope I am the only one who had this bad experience because this is very sad the way people lied to me just for a penny
Is one month now never received a refund or an apology”
“Team #2 (Mireya & Karla) deserved 5 stars for the cleaning they did on my home today. I really appreciate it.
Melissa, a customer of SW Dallas Molly Maids since 2013”
“My first time using the molly maid service. I was so impressed with the service that Ms. Zenia and Ms. Erika provided for our home. Very thorough and professional. I would recommend them any time, great service. They do not waste time talking, since they came into the house they started working. Very satisfied.”
“I believe Raquel (team 58 leader) and Jessica do the best cleaning ever! They arrive on time, do their cleaning efficiently and are very courteous. THANKS AGAIN FOR ALL THAT YOU DO!!”
“The team that cleans our home is on time and very thorough. Always clean and smells great. Kaitland crew are always great. 5 stars isn't enough.Frank”
“three ladies came in and cleaned everything I asked and the house came clean and spotless. The kitchen looked brand new and smelled good. I would recommend molly maids for all my house cleaning. the estimate was spot on and reasonably priced.”
“Team # 7 Amanda and Stephanie were amazing. My home is immaculate. they were so friendly it made me at ease to have them in my house. They went above and beyond on the cleaning. We had light fixtures set on a 10 foot ceiling that we didn't know we're white when we moved in. I can't wait to have them back. I'm a working mother o two boys who works second shift and cleaning can't be my first priority all the time. These girls killed it. Thank you Stephanie and Amanda. You Rock.”
“I am so happy with Team 4 (Sherry & Amber). They are happy to fulfill my requests and always do a great cleaning job. I started using Molly Maids after my surgery, but after recovery, I plan on continuing to use them because they do a better job than I ever did.”
“Astrid and Paula are two ladies that are our Molly Maid of Cherokee County Georgia representatives. They are very friendly and efficient in their work and do a wonderful job. Always friendly and helpful with any special cleaning that is needed.”
“The 2 girls who came to clean for me on Temecula the first time were thorough and excellent. They do not rush thru and out the door. I'm sold on them so will have them every month. I had another 'Maid' service for a year, they upped my price and got sloppy and did not do baseboards or a good job on floors. But, I'm very fussy!”
“The Molly team (Michele, Liz and Lee) of Moline, IL cleaned my house which needed it badly. For health reasons I have not been able to clean thoroughly for awhile now. They did a spectacular job. They cleaned things I don’t even think about cleaning. Very conscientious of my concerns. Very friendly and worked well together. I will be scheduling regular cleanings with the Molly Maids and look forward to seeing them again. Thank you Molly team.”
“Molly Maid of Birmingham is prompt, cheerful, and they do exactly what is asked of them. The workers Britt, Doane and Renee do their work quickly and they clean my office area first ... per my request. I have no complaints as they park exactly where they should and they are always kind to my cats. They are most kind to my two cats and I appreciate that and the fact that they never complain about my furry friends.”
“He promised me deep cleaning! Hah!! I have 5 fans, the girl swiped at one of them. The rest were left untouched. Dusting, not one thing was touched in the rooms I had done, except the kitchen. Wiping down cabinets, never happened. Mop floors, bathroom floor only. Since I did not have them do two of my bedroooms, since my windows are so small he said he would have the girls do them, inside. When they got here we discussed the windows, which they did not do. They used the excuse for not dusting "She had small expensive knick knacks on her tv stand". Yes I did, three to be exact and my stand is 6 feet long. The other stand was not dusted either and had a lamp and one picture on it. When I do my own basic cleaning I do tons more than they did. When I complained they offered to send someone else out to clean. I said I did not want them back in my house. I said I got charged $150.00 (Which is what I was quoted) and I wanted $50.00 taken off. I told him, the owner the girls gave me a receite for only $100.00. He very rudely told me I was only charged $95.00. Which in my estimate was $90.00 too much. I was not offered a refund, got no delivery and lousy customer service. I wonder where they got all these 4.5 customer reviews from?”
“The girls were VERY nice&right on time After they left I came out of my lil corvid hideaway&I immediately felt like the house was clean and that is what you want when u hire someone to clean. I do still need to talk to the office because the $figure was way more than what I was told it would be for my monthly amount :( The girls were still great !!!!!”
“Team 7 on 2/11/2021 did outstanding work in all aspects of the job. The team was professional, they operated within alignment of the COVID precautionary measures, and they left the home in pristine condition. Molly Maids has been performing cleaning services for several months now and this has been the best level of service received to date. Thank you for the extra effort and hard work.”
