Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,287 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly I love Aliexpress my stuff comes right on time...I drop a picture but I do got more stuff from them”

Aliexpress 5 star review on 12th August 2024

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Posted 9 months ago

“I bought 5 shirts and received 1 and I had proof since I went thru PayPal' I advised PayPal of this. I told them they should remove this company from their customers. Contacted them many times to no avail.”

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Posted 9 months ago

“Beware of AliExpress Refund Scam! I recently had a terrible experience with AliExpress, which was my first time using their platform. I ordered a car part worth £100, only to realize that it would take a whopping two months to be delivered. Naturally, I decided to cancel my order and requested a refund. To my surprise, I received a message in bold letters promising a "FAST REFUND bonus" or something along those lines. Like anyone else, I was enticed by the offer and ticked the box. Little did I know, this would lead to a frustrating ordeal. I patiently waited for four days, expecting the refund to appear back in my account. However, nothing showed up. Concerned about the whereabouts of my money, I decided to investigate further. To my dismay, I discovered that the refund had been made to an account on AliExpress called "bonus." The catch? The bonus account only allows you to purchase items from AliExpress and does not allow you to transfer the funds to your bank account! Frustrated and feeling deceived, I reached out to AliExpress customer service multiple times. Each time, they assured me that I would receive my money back. However, despite their promises, I have yet to see a refund in my account. In fact, I have even received emails stating that I will not be refunded. I am writing this review to warn others about this scam. It is important to be cautious when dealing with refunds on AliExpress, as they may redirect your money to a bonus account that restricts your ability to use or transfer the funds. I hope my experience serves as a cautionary tale and prevents others from falling victim to this deceptive practice. Please note that this review is based on my personal experience and may not reflect the overall quality of AliExpress as a platform. However, I believe it is crucial to share my story to raise awareness and protect fellow consumers from similar scams.”

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Posted 9 months ago

“If I could give a zero I would aliexpress doesn’t run this company the scam shops behind it does worst customer service I have used don’t waste your money”

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Posted 9 months ago

“ok you see all the one star ratings...its for reason. AliExpress is full of thief-stores, not policed or enforced by AliEx org. I bought large welder from one store and generator at another store at discounted prices.....received tiny tinyempty package(much too small for welder) in US mail with a tracking# on it that was posted as "proof of delivery". the generator had Fed Ex track# with photo of small package at someone else's house. AliEx said "packages were delivered,,see proof of delivery....gave me run around for days and days CANCEL YOUR CREDIT CARD PAYMENT....ITS THE ONLY WAY TO GET MONEY BACK FROM THESE THIEVES....they delay and delay and wear you out passing the time of refund.”

Aliexpress 1 star review on 10th August 2024

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Posted 9 months ago

“A PC I bought on Aliexpress for 180EUR (seller WooYi) literally exploded in my face one evening while I was working with it. Seller requested that I ship it back for repairs, and when I did he claimed that "I physically broke the CPU". The most ridiculous claim I've ever heard. I contacted Aliexpress support several times and other than an excessive amount of fake flattery and politely asking the seller to help me (which he refused) they did absolutely NOTHING. Every time I contact them (via chat) they "forward it to their support), I get one Email asking for proof or asking me to contact the seller, then I get another Email that they can't help me because its past their protection period, and that's where it ends. I cannot even respond. Stay clear from Aliexpress, especially when it comes to expensive items. Their buyer protection only lasts a very short time and then you're on your own. All they will do after that is to drive you nuts with their useless procedure and exaggerated fake compliments. And whatever you do, do NOT buy ANYTHING from a seller called WooYi, that's a scam. BEWARE”

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Posted 9 months ago

“AliExpress does not have a customer service to contact. If you did not receive your order you can not get refund from seller. I ordered from seller "Shop1103778248 Store" they charged me $145 for an order that I did not receive it. They just send a message "delivered your order look around, ask your neighbor to find it - No Refund". They don't mind you received it or not. AliExpress did not protect a buyer, so I think Scam or bad sellers can use this website to sale and collect money from buyer. If you buy from this website, don't buy this seller "Shop1103778248 Store"”

Aliexpress 1 star review on 9th August 2024

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Posted 9 months ago

“Ordered something 7/27. Seller was supposed to have it to me by 8/4. I still don't have the package and the seller is non responsive. I won't order from this place anymore! I would prefer to give no stars.”

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Posted 9 months ago

“I order the things and it say it will come 7 to 9 days but it already have been a month it didn’t come its a scam”

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Posted 9 months ago

“Purchased an item through Ali Express which included Royal mail tracked postage. Tracking stated that item could not be delivered because the sender did not address the parcel correctly, no Road or house number on the parcel and Royal Mail are returning to sender. Send proof of this to Ali express and requested a refund but refused. I even appealed but said no refund. F***ing unbelievable. Because they are based in China, there is no recourse. My recommendation is DON'T USE THEM, complete charlatans”

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Posted 9 months ago

“never received my order ID # 8189337523475021 and never received refund and they release money to seller and told my no solution check screens from tracking don't buy from them your money in risk.”

Aliexpress 1 star review on 8th August 2024

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Posted 9 months ago

“Don’t buy anything from this group. I paid for a Lobster Liberty tennis ball launcher machine because of the price and I received an small empty box. This is a well organized scam. There is many places where you can get what you paid for. You can keep my money shame on you”

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Posted 9 months ago

“you can order from AliExpress for something under $15 is ok, because you can get some cheap one, and accepting a risky lost your money if you did not get your product. It is not like amazon. You can get refund if you can get it.”

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Posted 9 months ago

“Product never arrived - they refused to refund, asked me to please wait longer - never got product or refund had to go through CC to get money back. Will never shop with them again”

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Posted 9 months ago

“worst company i ever tried, they scamming me like BIG! And read all this please, because the auto answer will be a lie, so first at all i bought an item, and it not worked well, so i asked for an refund, and first the seller denied it, so that case got closed, but after better proves they accepted it, and then it was another case but with same order number. He finally got the item return and now he CAN'T refund me, because the only order he can see is the closed one... i can only see it in my return, but everytime i ask for help the agents send it to pro team and they just deny it saying the order is closed, so i send my package, lost the sending cost and also no refund after 2 months, so alixpres is a scam site and i will do everything to prevent people from buying there! And alixpres if u respond to this review please keep in mind that the order might be closed for u, but is NOT THAT ORDER! IS the second one, but they have same order number! IS SO STUPID!!!!!!!!!!!!!!!!!!!!!!!!”

Aliexpress 1 star review on 7th August 2024

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Posted 9 months ago

“Ever since they started using Better Trucks to deliver packages in the US they have gone downhill. Never had packages lost until them. Worse part is you have to wait the 90 days to apply for a refund.”

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Posted 9 months ago

“I did not received what I paid for what I received was small box as scam, AliExpress is aware and till today no refund.”

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Posted 9 months ago

“The items were fairly described, quality of items are low, but this was expected for the price. The biggest problem is slow shipping. All 8 items ordered at the same time were shipped separately and all arrived late. The $1 off coupon code provided for late-arriving items does not work. I was owed $8 towards more merchandise for late arriving items, could not redeem any of the codes.”

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Posted 9 months ago

“my name is Sukhvinder Singh I buy some machine they didn't send me what I want and no couture service I fill out for m on line no hear back from than I wish there o star I won't even want Tham 0 so are ppl who see online they are no write I really good luck if u want some one like its been one month no phone call and email when they sold this money go same day easy $429 .00usd I wish I haven't used them future not great company to work wit I thing united state off America has to something for this kind offf company who are just it world so. again if they sale u some shout down block them that my oppinon after this up to u damn I got trapped”

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Posted 9 months ago

“i Ordered an electric cordless battery powered drill with a battery. I received a small hand operated screwdriver with screw driver bits instead. I contacted Allie Express but I get no response. A hand held screwdriver is not an electric drill. This was a scam.”

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Posted 9 months ago

Aliexpress is rated 1.4 based on 3,287 reviews