Aliexpress Reviews

1.5 Rating 2,558 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,558 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 22nd April 2024
Dumb Girl Who Shouldn’t Have Ordered From Here!
Aliexpress 1 star review on 19th April 2024
Anonymous
378
Anonymous
Anonymous  // 01/01/2019
136 orders and 59 parcels never came. It is full of cheaters. Sellers very often give wrong tracking numbers and pretend for parcels to have been received. Free shiping is terrible. You have ta wait 2 months and then another 1 month for the dispute to get the money back. Nonsense
Helpful Report
Posted 4 years ago
Ordered a dress that was supposed to be loose and made from different materials in different shades -- a lovely dress. What I received after 2 months of excuses was absolutely NOT what I ordered and paid for. This shady dealer sent the most flimsy small dress in none of the colors or style. If it were your only dress, you still wouldn't wear it. No help from the Aliexpress. Bait and switch. Many bad reviews for that seller and the Aliexpress still lets them sell and cheat people.
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Posted 4 years ago
Customer service agents rude and unhelpful
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Posted 4 years ago
Depends on what you buy, it’s really a hard hit n miss. I’ve bought clothes, baby outfits and hats, household items, Halloween and Christmas decorations and they all turned out disastrous. Made with cheap quality and the descriptions were not truthful. But other time with hair accessories, baby toys, small kitchen items turned out fine, 5/5. You get what you pay for. If something is too good to be true it usually is. The return policy however is pretty good. If you don’t receive your item or if it’s defective, you’re able to file a dispute and the AliExpress team will usually issue a refund and let you keep the item if it’s not too expensive.
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Posted 4 years ago
it took 1 month to receive product. came too late and had to buuy else where. trying to get refund
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Posted 4 years ago
I bought a heat sublimation machine and was informed its an all in one but upon arrival it was labelled 8 in 1. When the machine arrived it didn`t have usage instructions nor t-shirt heat press facility.
Helpful Report
Posted 4 years ago
Aliexpress has a lot of products. I am a Platinum Member too, but I am truly disappointed with too many cheating Sellers on Aliexpress. In recent years, a lot of sellers are untrustworthy and never send the goods or have a fake tracking number. These orders expire and if you are not quick to open a dispute in the time period of 2 weeks, then you lose your monies to the seller. Even when you open the dispute in time, these crooked sellers will try to con you to cancel the dispute saying it is delayed. If you listen to these sellers its almost guaranteed that they will be paid by Aliexpress without you receiving your goods. The other aspect is sellers sending you faulty goods. The courier to return them then costs the buyer more than the goods. When this is pointed out to the seller, they often ask you to send it by ordinary mail. Even if you have proof of photos/videos of sending it by ordinary mail, sellers claim that they did not receive the goods, so that Aliexpress pays the seller. Aliexpress is even worse with your evidence and say that there is no tracking number and all your evidence is of no importance to Aliexpress. I had an SSD disk that I sent back to a company called Golden Fir who conned me by sending a completely faulty and broken used SSD disk worth $60; knowing that the return tracking courier ($55) is very expensive, and advised me to send it by ordinary mail. I had all the photos and videos, but he claimed he did not receive this. Later I found he has done this to several buyers. Aliexpress ofcourse did not pay any attention to my return postal evidence, and his messages to use ordinary mail, and paid the seller to add insult to my injury! Despite buyers advising Aliexpress of these dodgy sellers, Aliexpress continues to have a lot of fradulent sellers on their site and I therfore Aliexpress has pushed me to not trusting them taking action, and I am buying from other credible sites now. I only use Aliexpress when there are no other sites available.
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Posted 4 years ago
this year every order there has been a problem!! It has been the worst customer service ever!! I ordered 9 sets from a seller it came in very wrong!! I opened disputes and everyone came in different with the same information. That seller made it right the new one I did the seller just ignored me making me have to after 14 days put in a dispute I just wanted the color I asked for last time and they ghosted me! Aliexpress makes it very hard to get satisfaction. and to contact anyone!! the light color is our first order the dark one is what they sent this time.
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Posted 4 years ago
I have ordered the BMS (order) 8005614468656894, the price 71$. https://s.click.aliexpress.com/e/p6PZ5D4U occasionally, I noticed that my order has status Finished. Contacted the seller and got the reply that your order has been closed automatically by the system and you will get refund. No reason. 2 days passed no money back to my card yet. Ok. the seller recommended to buy again the product. Bought. The second time the payment was processed (my money tranfered from my card to aliexpress) and the order status is FINISHED. F*ck.Order number F*ck. Where are my money 140$? 8006150435446894
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Posted 4 years ago
I wanted the lace bottom with the back cut out I like to have easy access to her ass to eat
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Posted 4 years ago
I have ordered an iptv subscription for a year it worked only 2 and a half weeks it came your stb is blocked seller says its not possible aliexpress says not enough evidence i have never open adispute my whole life and i have lost the only one i have open now i m ordering from other sites and telling my story to every one that asks
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Posted 4 years ago
I'm very dissatisfy this app because this is the second time my account got cancelled/terminated. I was a Gold member until my account cancelled last time and I don't won't to regain access to my account. Even I tried to re-set my password via forgot password feature, it shows 'Your account is temporarily locked, do you want to regain access?'. So nothing works until I create my account from the beginning. Now I lost the dispute I logged as well. Not going to use this app any more...
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Posted 4 years ago
The website sells a lot of good stuff at cheap prices. I buy from them a lot. Most of the time I receive the items okay, and that's why I keep buying from them. However, if something's lost in the mail, and the seller drags his/her feet in refunding you, good luck getting Aliexpress to solve the problem for you promptly. They are not Ebay or Amazon, their standard for customer service is low. So low that it makes you shake your head.
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Posted 4 years ago
I rec'd my item, it took a few weeks, which was fine. I did not like the item, so tried to get a refund. They refused to give me a refund, although I said I would return the item. They were co-operative at first, then just stop replying to me. Never again......
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Posted 4 years ago
I mean Idk they stuff ok but it takes forever to revive anything I still don’t have my items.
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Posted 4 years ago
About a third of everything I order never comes and it's the most expensive things that don't come. The cheap things come right away so actually I am paying a lot for the"cheap" things I get.
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Posted 4 years ago
They have some nice items on sale..the problem comes in if you have a problem with your order which has happened both times i've used the site. There is no customer service number so you have to conform to sending messages with the seller and trying to reach an agreement which is a pain in the ass. It's not worth it.
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Posted 4 years ago
Never received my product or a refund. Also, I ordered clothing on the site, which appeared to be a quality garment, then when I received the shipment the garment isn’t suitable.
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Posted 4 years ago
Sent me the wrong part, and their communication after that disappeared.
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Posted 4 years ago
well I will advise that people should not buy from any store doing clearance because most cases the items won't be delivered to you, you can't communicate the seller and you will be denied access from opening a dispute, if you contact aliexpress team, they may pay you half of your supposed amount, I bought women clothes worth 283.68 USD but it was't delivered to me, I tried to open a dispute, after opening for some I was denied access then I contacted aliexpress team but I was able to recover only 246.65 USD out 283.68 USD which I am not happy about. though aliexpress gave me a coupon worth 36.11 USD for compensation but it is not up to the amount they are owing me
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Posted 4 years ago
Aliexpress is rated 1.5 based on 2,558 reviews