Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,334 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

665

Anonymous

Anonymous // 01/01/2019

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“Bought ukukele case - and item as not described - returned the item and itbus marked refund on 21 April 2024 - but refund has not bern received Contacted them - the answered had been refunded successfully.”

Helpful Report

Posted 1 year ago

“Ordered some finger protectors. Provided my address. Was told that there wasn't an address to send the goods to. Was then asked to pay for the goods. My credit card had been charged, the day I ordered the goods. Had 48 hours to pay for the goods. Was then told,that time had run out, and my order was cancelled. They don't respond to any emails.”

Helpful Report

Posted 1 year ago

“The good: Items usually arrive within 2 weeks, some within 4 days. If quality is bad or defective, they refund. You do have to show the damage with pictures. If product costs just a couple of dollars, you don't have to return it. I have returned a couple of jackets in the 20 Dollar range that did not fit and return shipping was free and I got refunded within a few days of returning the jacket. I always use paypal and only had to use paypal once for a refund when AliExpress denied my (legitimate) claim. I think AE really gives good buyer protection. Also, I had a great experience buying a laptop screen on AE. I could not find the exact screen on ebay or amazon, had to return two because they did not fit. By contrast , the AE seller knew what he was doing: I sent him exact specs and pictures and received a perfect match within 10 days, solidly packaged. I was totally pleased. The bad: Some item descriptions are incomplete, unclear, hard to figure out the specifics of an item. Worse: Some sellers advertise items at a low price they never actually have and they know it. I bought a zizzo liberte bicycle for around $300, the description said it would be delivered from the US with 10 days. After 10 days of no shipping, AE cancelled my order automatically and immediately refunded my money. The seller never had the item to begin with, yet continues to advertise it. Because AE cancelled the sale, there was no option to leave a negative rating for the seller, so other buyers continue to be promised something the seller has no intent of shipping. Luckily, AE now has pretty tight consumer protections in place and luckily I was not out any money. AE needs to kick these sellers off their platform and include an option to leave feedback as a warning to potential buyers. See their ad DUTRIEUX Sports And Outdoor Specialty Store.”

Helpful Report

Posted 1 year ago

“If your goods don't arrive you'll have to spend hours over weeks trying to get refunded. not worth buying from them.”

Helpful Report

Posted 1 year ago

“If you plan to use AliExpress, be aware that their customer service is nonexistent, and your buyer rights won't be protected. There is no phone number or email address, only a chatbot that often gives incorrect responses. Here's my order # 8186918824767428 example: The seller sent an item that didn't match the description. AliExpress decided it should be returned at the seller's expense for a full refund. I was instructed to return the item only if the seller agreed to cover the shipping costs, but the seller refused. He even suggested illegal actions to deceive me, like using PayPal or altering the claim details. I contacted the AliExpress chat multiple times, provided all the necessary documents, but it was clear no one read them. The responses were standard phrases unrelated to my issue. Eventually, the complaint period expired, and my claim was denied because I didn't return the item. AliExpress's scheme is simple: return the item at the seller's expense only if he agrees to pay. If not, you're stuck. The chatbot repeatedly told me to pack and ship the item with a tracking number, ignoring the seller's refusal to pay. The worst part is that no one addressed the problem. My case was closed, and the bot kept repeating the same instructions. Let my experience serve as a warning. You won't be protected from dishonest sellers. The customer service is just a bot programmed to frustrate you for months, making you feel foolish as they twist obvious facts. Trying to contact a supervisor was a waste of time. Think carefully to avoid losing your money.”

Aliexpress 1 star review on 4th July 2024

Helpful Report

Posted 1 year ago

“I purchased 3 big pieces of furniture from 3 different sellers within a week of each other. Was told that delivery was fast, shipped from the USA. Waited 1 month and nothing. All sellers giving me the run around and wouldn’t explain or give a valid tracking number. I got the refund from all 3 orders but it was a huge headache to get those refunds because the sellers were trying to keep it and I had to go through hoops to prove that my orders were not delivered. Learned my lesson. Will never buy anything from here again and am deleting the app.”

Helpful Report

Posted 1 year ago

“1st order ever for 285.00....took 3 weeks to supposedly get delivered..they responded it was delivered...never appeared on my doorstep(I don't have a problem with packages disappearing)...also, coincidently, my spam ware went crazy after I bought this item from them...all efforts to get communication to have the item refunded to me must have traveled to another dimension as they never respond. If you like to waste your money and have your machine get bogged down with spyware then aliexpress is the way to go....”

Helpful Report

Posted 1 year ago

“They don't send the item. They just send a piece of paper. And then because it gets lost they charge you and do not refund you.”

Helpful Report

Posted 1 year ago

“okay products,but if you want a return or refund,your going to go through hell,thet do not want to give you your money back and they'll say the oposite the whole time chatting to them on live ,that they'll help you,but in the end they wont,they have no telephone support,so you'll have to keep explaining your issue over there live chat with multipule agents ,they sound nice,but its all lies aswell the seller too. waste of time trying to get a refund.”

Helpful Report

Posted 1 year ago

“AliExpress are scammers. Do not buy from this site; the products never arrive. When you file a complaint about not receiving your items, they ask for proof that you didn’t receive them. In reality, they should provide evidence from the carrier confirming delivery. For instance, on June 12, my purchase was marked as being with the courier in my city, ready for delivery. Over several days, the status indicated that the delivery was delayed, and I was asked to excuse the delay. Then, suddenly, on June 19, the status changed to 'delivered,' but nothing had arrived at my house. I contacted them multiple times, and they kept asking for proof that I didn’t receive the item, which is impossible to provide. Instead, they should have to show me proof that the purchase was delivered to my address or another location if that were the case. I wholeheartedly recommend not wasting your money, as this company is a scam. I regret not checking the reviews on Google before making the purchase; if I had, I would have seen numerous negative comments and avoided this trouble.”

Helpful Report

Posted 1 year ago

“DO NOT BUY through Aliexpress, it is full of scammers taking your money and Aliexpress is part of it. There is no buyer protection as they claim on their website, and even though you can prove without a doubt that you were scammed, they still side with the scammer and take your money. Do yourself a favor and buy it from Amazon or someone who isn't based in a country that hates you.”

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Posted 1 year ago

“2nd time purchasing items from here, and both times there was issues with shipping, had to ask for refunds twice smh”

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Posted 1 year ago

“this is a robber site. 100% BS. all those buyer guarantee, return guarantee are all BS. they are all robbers. sent a damaged product to me. asked to return the product and they will refund together with the postage but after getting their damaged product, refused the refund. this is a regular robbery from a robber company. rubbish company”

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Posted 1 year ago

“Received a counterfeit item, reported this to AliExpress as they claim to cover this under their Buyer Protection. AliExpress denied the claim and their customer service don't care at all. Avoid.”

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Posted 1 year ago

“If there was an option to leave 0 starts, I would do so. I ordered a pair of jeans, received a sticker of a naked man. I was emailed more than once to confirm delivery, which I refuse to do as I got nothing remotely close to what I ordered. I emailed Ali express with a screenshot of the email stating the jeans had been delivered, and a photo of what I actually received, and have not received any response. I would strongly advise not to order from this site”

Aliexpress 1 star review on 3rd July 2024

Helpful Report

Posted 1 year ago

“I purchased pete the cat blankets for my childcare center. I was not pleased with the quality and size. I requested a refund and to return the items. They satisfaction guarantee return and refund. That is not true. I was told I have to wait 90 days to get a refund. Do not buy from this company. You may get lucky and something is good, but don't get an item of poor quality. It is a nightmare to get my money back and return these items. I am aggravated to say the least and they will never and I mean never have to worry about be buying anything from aliexpress. I won't take anything from them even if it was FREE!! I am waiting to get my money back!!!”

Helpful Report

Posted 1 year ago

“I ordered a watch for a present and the box arrived totally broken, the watch itself had scratches and looked poor quality. I asked for a refund and sent the item back. They promised to repay to my bank account within 3-5 days. Instead they have now transferred it to a bonus account in order I can use against future purchases. A right scam. Will never deal with then again.”

Aliexpress 1 star review on 2nd July 2024

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Posted 1 year ago

“Still holding my refund for weeks now. 2 weeks after purchasing from aliexpress, I get a message there is quality control issues and to cancel order. I could have bought elsewhere. Never again!”

Helpful Report

Posted 1 year ago

“My package was damaged and the seller told the logistics company to destroy it- and wanted me to prove I never got it. They wanted all of these ridiculous letters from customs and the post office, things they knew would be nearly impossible to achieve. Sadly, the seller basically stole my money. Aliexpress denied my refund, I will never shop there again.”

Helpful Report

Posted 1 year ago

“Aliexpress is a scam. I have been robbed on two occasions the last month by placing orders with Aliexpress, only to find out they've scammed me out of my money and no items are forthcoming. I battle to contact them for refunds but none of their channels work to help you. Be warned and remove your aliexpress app. Rather buy from reputable sellers”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 3,334 reviews