Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,334 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

665

Anonymous

Anonymous // 01/01/2019

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“I ordered from this company and never received my item I feel like this company is a fraud”

Helpful Report

Posted 1 year ago

“Very poor quality Very poor quality. Have bought a few low cost items and seemed OK. Then, needed a laptop and the stats shown for them seemed really good. Recieved in April, after 2 weeks the laptop crashed, so contacted the seller who takes a day to reply with something un-related. After trying for months for an exchange, tried contacting the customer services. On first glance they talk the talk of offering help. However, go around in circles and close the 'case' whenever they decide without conclusion. Makes it pretty obvious the apparently neutral customer services are in cohorts with the sellers to not get your money back on dodgy goods. Absolutely appalling follow up - my advice is to not buy anything your not willing to throw away after a short time. Date of experience: 24 July 2024”

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Posted 1 year ago

“Cheating company Cheating company, first start adding taxes VAT for UK buyers now they don`t adding VAT, now even worst they changing price for items you want to buy, when you found an item you like before you login it is one price after you login many times higher price, I got a screenshots for the same item before login and after login and this is GBP but price in USD even better if the price for example before login in USD $9.00 after login the price in GBP £11.00, this is very interesting Chinese have them one exchange rate different from the rest of the world, never new USD higher the GBP. Keep away from AliExpress”

Aliexpress 1 star review on 24th July 2024

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Posted 1 year ago

“Fasting delivery”

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Posted 1 year ago

“- Clear fraud. Item shown in photo and described was a Full Monopod. But received a clamp of 25 cents. No idea where will it be used. - Launched complain, promised for Return. But complete Silence. No refund. No update. - AE is often described as classic case of bait and switch. - AE will advertise on Google at a price often 1/2 what is on their website plus may also ask for shipping. - Also they may ship the item completely different from the actual order. - Nightmare to contact them. - In most situation forget the refund, or only a fraction what you paid. BEWARE!”

Helpful Report

Posted 1 year ago

“Dont buy anything from this group. The sellers cannot be contacted. They have merchant ID with address and phone number but its fake, you can only contact online, purchased 2 Optima batteries ,fedex tracking number was not a match to my address, they said delivery confirmed picture showed another house. They still denied my claim now i have to go thru my bank to get my money back, avoid them at all costs”

Aliexpress 1 star review on 22nd July 2024

Helpful Report

Posted 1 year ago

“Twice I attempted to purchase a small generator. The generator was a very good price however, they would not ship the product to me. It seems they either wanted my contact information or wanted to use my money to earn interest for a short period. Either way, I will never use them again. If you see an exceptional price on an item be assured, they will never ship it to you.”

Helpful Report

Posted 1 year ago

“I WILL NEVER ORDER FROM THIS FRAUDULENT COMPANY AGAIN. ORDERED ITEMS ON 7-9-24 IM STILL WAITING FOR MY ITEMS. WORSE COMPANY EVER!!”

Aliexpress 1 star review on 21st July 2024

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Posted 1 year ago

“Good products for the money and good quality!”

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Posted 1 year ago

“Aliexpress game credits and bonuses are a fraud! As it turns out the supposed "euro cup mania" game was just to fool the buyers. Since they are cancelling orders paid with the earned credits for no reason, it was known to Aliexpress people that they would not be given and they just used this event to advertise their company with fake prizes and credits not given!”

Aliexpress 1 star review on 20th July 2024

Helpful Report

Posted 1 year ago

“I have 5 orders with them. 1 thing was ok 2 large items they gave me fake shipping numbers and it took months and hours to get my money back 2 items came and we're just complete junk worth 1/10th of what I paid”

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Posted 1 year ago

“We ordered carry-on covers for our carry-on luggage. We went to Dublin and the carry-on covers slipped didn't fit properly and it ended up under the wheels! We found ourselves rolling over them with our wheels because the covers were too big. We ordered the size small and it was huge. I told AliExpress about it I sent them pictures and they ignored me. I haven't bought from them since and I won't buy from them.”

Aliexpress 1 star review on 19th July 2024

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Posted 1 year ago

“This business is terrible..I never recieved my item most definitely don't recommend buying from them unless u have time to waste smh..Run Run ..!!!”

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Posted 1 year ago

“They use cheap couriers who do not do the right thing, do not deliver your parcel, and do not and will not give you a refund”

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Posted 1 year ago

“Sellers are shipping to random address, to claim that a product is delivered, this is AliExpress problem since they are the one to charge the credit card. don't be easy on them”

Helpful Report

Posted 1 year ago

“Don't ever buy from Aliexpress, they can't support the customer even if the seller send product but not as discribed either size or colour or design they are cheating on clients.”

Helpful Report

Posted 1 year ago

“I can't find my orders to check tracking, I have asked several times to show my orders show my orders or I will not buy any more until you do”

Helpful Report

Posted 1 year ago

“I had placed orders for merchandise. Actually, there were three separate orders, from three different companies. I wished to use a new credit card as opposed to the one that was on your file. And I was getting the runaround from three different customer service reps trying to explain to them that I wanted to use a new credit card, and I don’t know if you if I was not explaining the situation properly or the agents just didn’t understand what I was trying to say. All that being said, too confusing and too frustrating. You have competitors who have a much better CUSTOMER SERVICE rapport than what you do. So, you’ve lost a customer. There you go!”

Helpful Report

Posted 1 year ago

“Hello, do not buy anything from this company! I bought a defective fridge and return it more than a month ago. I have the receipt and confirmation of delivery. On the 10th June Aliexpress contacted me saying they were going to give me a full refund. It have been more than a month, and I haven't received the refund yet. I have contacted them several times, they keep saying, wait 48 hours, but nothing happens. I think I have been scam on my face, opening a dispute and win it doesn't guarantee a refund. This situation is giving me stress, and I don't know what to do anymore, this have been a horrible experience, and no one is helping me. Can someone, please help me? Thank you”

Helpful Report

Posted 1 year ago

“I ordered 2 Balenciaga bags from aliexpress waited a month it never came. 2 months passed still no bag, so I contacted the seller and told them. They said call my post office because it says it made it to the united states. Making it to the united states ain't making it to my address! It never sayed delivered! The seller said well it looks to be lost in transit so tell the post office to find it. First of all I paid you for shipping to my address what I look like going from post office to office and calling every Tom ,Dick, and Harry when it's s paid to come to my address! They tried hard not to refund me saying they can send me a small portion of my refund. What?? I curse them terribly and told them I don't have my item I want every dime back or reship me my bags! Long story short I had my bank dispute it and got my money back! Aliexpress is a scam and a joke! I would never order from them again!”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 3,334 reviews