Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,334 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

665

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got scammed. My $483 portable Air Conditioner never arrived but seller ("Beauty Home")provided a false tracking number which said "delivered" (something else delivered to someone else). Scam. By reviews, this scam happens frequently on AliExpress. My Visa CC refunded me thankfully.”

Helpful Report

Posted 11 months ago

“Total scam ! Rubbish fake poor quality item sent to me, I returned as per their policy yet they used every excuse for 2 weeks delaying my refund, there kept I would get my refund tomorrow which never came ! Than sent an email this morning saying they are not refunding final ! So I have no item and £138 out of pocket ! Disgusting Disgrace of a company! Steer Clear”

Helpful Report

Posted 11 months ago

“I would give zero star if I could. I ordered a mop and a bucket set from AliExpress. Two lids that are supposed to keep the water in the basket came missing. I sent the photo and asked for a refund since I already have waited more than a month to get the item. The seller gave me two options to either keep the item which clearly I cannot use and get half of the money back, or ship it back and get full refund. I checked with the local post office and got a quote that is double the amount of the item. I spoke to two different agents to make sure I will get the shipping fee back too if I ship the item back and they said if I want to get a full refund then ship it back to the seller. After I shipped it back to the seller, seller lied that the tracking number I provided was fake so I had to talk to an agent again, a week later, AliExpress said they will only refund me the item since the item is in Chinese Custom. When I checked, it was delivered back to the seller, so I had to speak to an agent again. When I told them that I want full refund for both item and the shipping fee since I did everything they told me to do, they told me to wait and a couple days later I got a coupon for the shipping fee amount ALSO that expires in September, which is ridiculous. Before sending the item back, I double-checked with agents that I will get my money back not coupons. Every agents say that they will leave a note so the future agent is aware of the situation but I had to repeat myself every time I speak to different agent. I am still talking to agents and waiting for their emails for the shipping fee back. It is very stressful and would NEVER recommend AliExpress to anyone.”

Helpful Report

Posted 11 months ago

“I ordered 3 items and received none, looks like scam or fake, I disputed through PayPal. Still one dispute open”

Helpful Report

Posted 11 months ago

“Never received the dress i purchased & it only has confirm received. They offered me a £1 coupon but the dress cost £12.99. They also closed the case!”

Helpful Report

Posted 11 months ago

“GWENA CUSTOMER SERVICE - ALIEXPRESS After multiple attempts trying to deal with customer service, you end up realizing none of them have common sense. Seller sold an Item that I've already purchased before from other sellers. I bought it at a great price. Seller then messages me with BS story: "09/07 02:27 Dear, I'm really sorry for the inconvenience caused to you. We submit the package to the carrier. They refused to ship the package due to escalated customs rules. In time, Could you please cancel the order? I am really sorry for the inconvenience caused to you. Your query has now been assigned to Running Man Store . 09/07 23:08 What customs rules are you referring to? Read 10/07 00:03 Dear, they did not inform us in detail, but only told us that this product is not within the scope allowed by customs and we are prohibited from transporting it. We are really sorry for the inconvenience caused to you. 10/07 08:32 Hi Running Man. I export all the time. There is nothing wrong with this item as I've also bought this already from other stores. Sounds like you didn't sell it at the price you wanted and you want me to give you a free pass. Read That's fine I can report you. Don't appreciate having my intelligence insulted. Read 10/07 23:26 Dear, we are really sorry for the inconvenience. We contacted the logistics company again and they told us that in general, the product itself is not up to standard, and the product packaging is not up to standard. If a package is sent out and returned, the package cannot be sent again, so we suggest that you cancel the order and buy it again. Sorry again for the inconvenience." I contact AliExpress customer service via chat. It takes 4 agents to finally get past their 4th auto template responses. Their answer after multiple explanations is basically to have me buy from another seller... which won't solve the problem as the price is not the same. They want me to talk to the other sellers to ask for a discount? LoL? Stupid Gwenda. She needs to find a new job”

Helpful Report

Posted 11 months ago

“cheaters, never came, no comunication. ali express are welcoming that kind of selleres and in a deal with them. have all info but still with them. i guess they have a percentage in that. seller doesnt want to answer, and they dont care. even didnt contact them. deleting this thief organisation”

Helpful Report

Posted 11 months ago

“Item arrives damaged, I notified AliExpress and was told to return the item on my dime, they would send me a return label. Only solution is to dispute the transaction with your credit card company. Will never order from them again.”

Aliexpress 1 star review on 28th July 2024

Helpful Report

Posted 1 year ago

“That protection is also a big fake. I dont buy here anymore”

Helpful Report

Posted 1 year ago

“Garbage. Everything is cheap, which you already know. What you don't know is there are stipulations to all the "protections" you get. Free returns for 90 days? Only if approved by Ali-express and the seller. Refunds for bad or defective products? Takes days and you have to be in a constant fight with the seller to get it. All in all, it's best to avoid at all costs. If you do need to buy something here, buy small, simple things, never anything big. You will lose at some point on this site. Note: currently at the time of me having an issue with them, the "Help Desk" was conveniently the only part of the site you couldn't click on... After paying over 5000円 for a belt sander + 990円 for the socket adapter they forgot to pack, the sander died after 15 minutes. AliExpress after days of trying to get them to do something about this have decided to "possibly" give me 30% back and will "let me keep" the broken trash of a product they're keeping 70% profit on. Honestly, if you plan to buy anything over 1000円 you should be prepared to loose it all to bad sellers and a lack of support from AliExpress. I would honestly go one further and never use the platform again. What other company goes "sorry we sold you a defective product but we're still going to keep 70% of the sale"? That's just outright thievery. It's been two days and no news, no refund given.”

Helpful Report

Posted 1 year ago

“Stay away from AliExpress. They are the worst ever online platform I have dealt with for over 12 years. They cheat and provide substandard product.”

Helpful Report

Posted 1 year ago

“They sell you second hand stuff or stuff that broken then they make like they want to help but don’t come back to you and then want to tri and repair it all at your cost”

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Posted 1 year ago

“I ordered stuff from AliExpress, after 2 mths they failed to deliver. I asked for a refund and AliExpress rejected the refund. They promptly deleted the tracking delivery info and advised BAD LUCK :( This site is a scam ! Like all Chinese websites or companies or shipment.. They are not responsible for quality and delivery. Buy at your own risk. $&@%#”

Helpful Report

Posted 1 year ago

“Not a trustworthy site at all. In fact they have withdrawn money without making a purchase and refuse to refund. Essentially stealing money directly from my bank account.”

Helpful Report

Posted 1 year ago

“I had a frustrating experience with AliExpress. Despite paying all taxes, my orders were not delivered within the protection time. When I asked for a refund, they refused, blaming customs clearance—an issue completely out of my control. Their customer service was unhelpful and dismissive. This lack of accountability and poor treatment is unacceptable. Avoid AliExpress to save yourself from the hassle, stress, and wasted money. Shop elsewhere!”

Helpful Report

Posted 1 year ago

“Dishonesty at another level. Do not buy from Ali express. Crooks, advertise a product and send some thing else. Advertise you can return the product which is false. Bunch of crooks.”

Helpful Report

Posted 1 year ago

“I bought 6 items from AliExpress and all says delivered but now where to be found not in my mailbox nothing…. Very disappointed!”

Helpful Report

Posted 1 year ago

“Well, I ordered an FST200-201 wind speed sensor Aluminum Alloy and at least that's what the ad said. Then when the package arrived 2 months later, they sent me a cheap model that was made out of plastic instead of aluminum like advertised. It's a BRW200-1002X21 which is totally different from what the ad says. Then when I contacted the seller through their chat, that guy was so rude and then when I told him to look at the ad for himself, they cut off the chat.”

Helpful Report

Posted 1 year ago

“The only reason I even put a star is to write this, we use to order from Ali express more often but it's always a gamble if your going to receive your merchandise or not. My husband ordered several things and only two came, the carrier that they have is Yun express they are useless and if God forbid you ask to be refunded the hoops you have to go through, if it says delivered no telling where it was delivered to. Basically, they take your money but you do not get what you paid for. I ordered three items and will not receive any. Once again your taking a huge gamble shopping with them. They denied my husband's refund and they're giving me a hard time for mine. Buyers beware.”

Helpful Report

Posted 1 year ago

“Getting any help, or finding out a certain thing, regarding an order, tracking info or contact the seller, these basic components, no possibility to attain result, so think logically about more complicated issues, such as quality of product! they do not have a trace of professional principle that it could facilitate the process for the costumer, frustrating, inefficient and not worthwhile.”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 3,334 reviews