Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,420 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 4 star review on 17th January 2026

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been customers for more than 10 years, even before the app existed. my advice to anyone wants to use this company, avoid and don't waste your money in a drain hole. you will never receive your items or goods, above that, their customer service is not human, you are dealing with a robot.you will never get your money back, most of their sellers are shady. and very difficult to deal or solve problems with.when things go wrong you are on your own. I have already deleted my account with them, I had enough with them.”

Helpful Report

Posted 6 years ago

“Placed order, was send to unknown address. Won't let me sign in to file complain. No help with live chat. DON'T ORDER FROM THIS COMPANY”

Helpful Report

Posted 6 years ago

“Buyer beware! AliExpress does not honor their guarantee (timely shipping and product as described). I received a product (rc car) almost two months late (even though they promised 2-3 weeks shipping) and then the rc car was defective (they said it is still usable even though the brakes don't work - I sent them a video showing the defect). So ridiculous! How is my kid supposed to stop a car that will do 35mph (50kmh) without the brakes working properly???!! Very dangerous. I will never buy from this site again. Basically, if you buy it, you're stuck with it, no matter what happens. Again, buyer beware!”

Helpful Report

Posted 6 years ago

“Ordered shoes with a unicorn design, the same day I asked to change the size but they claimed it was already packaged up. Received the shoes with some kind of markings that were not part of the design. Contacted the seller and they only wanted to give me $8 of the $29.25 I spent. Contacted Ali Express and they said the stain could be removed but I explained to them that the "stain" was ingrained in the material, it was the same marking on both shoes. They insisted that if I didn't send a video of me trying to remove the stain, they were only going to give me 1/2 of the payment back or that I could send the shoes back but I would have to pay for shipping. This has been going on for over a month now and still nothing has been settled. Now they say things will take longer as they have a Festival that they are attending. Very bad customer service, I will not use them again!!”

Helpful Report

Posted 6 years ago

“1st time was the last!!! The 1st and only time I used Ali express they 1. Did not ship from within the United States as requested, 2. It was shipped over a week late, 3. They shipped 5 of 1 kind a bulb and 1 kind of another bulb so now my car has 5 matching dome lights and 1 odd dome light. They have absolutely no customer service as everything is automated from multiple choice questions And they really don't care if you're satisfied customer or not.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“First of all, no phone number to contact anyone and your chat customer service is a joke!!!!. Secondly It has been close to a month and I haven't received my full order. After truly an hour online retrieving info. Your "chat" I was able to put in a dispute, hopefully I will get a refund so i don't have to cancel credit card. and dispute charges. I don' t care how much you can save, all this extra time, work and energy is not worth a few dollars savings!!!!”

Helpful Report

Posted 6 years ago

“There trash. I ordered a iPhone XMax case which was a Jordan case. When my package was delivered I got a regular X case and it was Even a Jordan case it was a fake Gucci case. NEVER ORDER FROM THEM”

Helpful Report

Posted 6 years ago

“Your seller, Umidigi official store sold me a phone that died in three weeks. They don’t answer my messages and there’s no help from AliExpress customer service either. You promised to help but nothing has been done. You are crooks and liars people!”

Helpful Report

Posted 6 years ago

“Terrible service. I never got what I ordered and paid for. And no one answers my questions neither get a refound. Please never use Aliexpress.”

Helpful Report

Posted 6 years ago

“The product is not even close to what it should be. The hair is super thin and useless. I has told to lie and give the site 5 stars in order to get a refund. I only received $8 on a $65 wig.”

Helpful Report

Posted 6 years ago

“Item not delivered , customer service diabolical! . Did not respond to my messages , complaints , totally ignored me . Do not buy from AliExpress”

Helpful Report

Posted 6 years ago

“I never received my order had to ask for a refund. I wouldn't waste you time. It's a big scam to take money.”

Helpful Report

Posted 6 years ago

“Out of three orders with ali express only one worked out .I received a damaged bow limb and asked for a replacement after 12 weeks of waiting and numerous requests for my money back my bank intervened and made a charge back.I am totally fed up with trying to get decent supplier in ali express so that is it for me never again”

Helpful Report

Posted 6 years ago

“Never received my item and can’t track nor query it as my personal account sign in isn’t working. Dodgy shopping experience will not be back!”

Helpful Report

Posted 6 years ago

“Bought oxygen concintrator from one of the places and it broke down before warranty was up and seller plays stupid on replacement request after contacting twice (Salina )Trump needs to boycott these people also”

Helpful Report

Posted 6 years ago

“I pity the fool who buy stuff from Aliexpress. including myself brought a set of mud guard from Ali, sent me 8 screw, with only 4 bolt clip. talked to seller, not solving any problems. So i said want refund and ship back then the seller got disappeared. untill now, still fighting with ali for my full refund. over 35 business day !! 2 month !! things on ali are not that cheap. and if you got something shitty? you are on your own! their customer service will escalated the case. yeah, that the case management will contact you single direction!! wow!! so i pity the fool who buy stuff on Aliexpress !”

Helpful Report

Posted 6 years ago

“They stole a digital image of my friend's art and now sell it as a tapestry. Despite filing a complaint for copyright infringement, they are STILL selling his artwork with NO recognition or royalties to the artist. DO NOT SUPPORT THIS BOOTLEG GARBAGE "STORE".”

Helpful Report

Posted 6 years ago

“Absolute joke of a company, 1 star is too good for this company. Stay well away and take your business elsewhere. There really is no protection for the buyer even though they state they have a dispute process and all that bull. Thankfully i'd only spent about £120, but in the future I was looking to purchase much more of these items. I'd purchased a carbon spoiler for my car, but the seller had sent the wrong item. I'd paid about £100 for the item, and a further £23 to the UK government for VAT. Upon opening, the item was for another vehicle and not mine. I opened a dispute with the seller and they said that if i closed the dispute, they'd send the correct spoiler. Which i disagreed with which would leave me with no protection at all and most likely not receiving the replacement spoiler as dispute would be closed. The dispute stated that i needed to send the spoiler back. Bare in mind sending the spoiler from UK to China was £83, which would again leave me more out of pocket and not really worth it. After contacting aliexpress numerous times to explain this, i was told i would get an update back in a week. I contacted them repeatedly as i heard nothing back from them. The dispute had closed and in the favour of the seller. Even the appeal was rejected. They seem to ignore alot of the information you've told them, as the rejection for the dispute/appeal explained that the item wasn't sent back despite me explaining this situation over chat countless times. Throughout the chat, they'd always said they'd contacted the seller and would get back to me within a few days or a week. It was pretty obvious they were protecting/siding with the seller as they had a large catalogue of items on the aliexpress site which meant continuous $$ for aliexpress. The buyer protection policy is a scam in my eyes, as they realise that nobody will be sending anything back to China due to the cost of the shipping to return. Find a better of alternative to aliexpress and save yourself the hassle.”

Helpful Report

Posted 6 years ago

“I had order no. 100965466252676 - a drawing pad of Dimensions (WxHxD):221*146*4.5mm(8.7*5.75*0.18inch), according to their product page. I received instead a pair of wireless headset - crappy ones, I threw them away after 3-4 use. As I told them, the package was too small to hold the drawing pad that I bought. I opened a dispute, AliExpress stepped in and even if I provided them all the evidence I had, the seller showed a slip with the proof that the package was shipped (in Chinese!) and that's it. That meant for AliExpress operators that I got the right product - the fact that they sent the package (no matter what was inside) was enough to convince them! I made closer to 100 orders on AE. Most of the products are crappy, in my opinion: the electronics brake easily - you have warranty but you have to pay for transportation back. The phone cases (2-3 of them) didn't fit well on my phone and so on. I deactivated my account after this and never buy from here again.”

Helpful Report

Posted 6 years ago

Aliexpress is rated 1.4 based on 3,420 reviews