Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,372 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 18th September 2025

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st time was the last!!! The 1st and only time I used Ali express they 1. Did not ship from within the United States as requested, 2. It was shipped over a week late, 3. They shipped 5 of 1 kind a bulb and 1 kind of another bulb so now my car has 5 matching dome lights and 1 odd dome light. They have absolutely no customer service as everything is automated from multiple choice questions And they really don't care if you're satisfied customer or not.”

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Posted 6 years ago

“First of all, no phone number to contact anyone and your chat customer service is a joke!!!!. Secondly It has been close to a month and I haven't received my full order. After truly an hour online retrieving info. Your "chat" I was able to put in a dispute, hopefully I will get a refund so i don't have to cancel credit card. and dispute charges. I don' t care how much you can save, all this extra time, work and energy is not worth a few dollars savings!!!!”

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Posted 6 years ago

“There trash. I ordered a iPhone XMax case which was a Jordan case. When my package was delivered I got a regular X case and it was Even a Jordan case it was a fake Gucci case. NEVER ORDER FROM THEM”

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Posted 6 years ago

“Your seller, Umidigi official store sold me a phone that died in three weeks. They don’t answer my messages and there’s no help from AliExpress customer service either. You promised to help but nothing has been done. You are crooks and liars people!”

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Posted 6 years ago

“Terrible service. I never got what I ordered and paid for. And no one answers my questions neither get a refound. Please never use Aliexpress.”

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Posted 6 years ago

“The product is not even close to what it should be. The hair is super thin and useless. I has told to lie and give the site 5 stars in order to get a refund. I only received $8 on a $65 wig.”

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Posted 6 years ago

“Item not delivered , customer service diabolical! . Did not respond to my messages , complaints , totally ignored me . Do not buy from AliExpress”

Helpful Report

Posted 6 years ago

“I never received my order had to ask for a refund. I wouldn't waste you time. It's a big scam to take money.”

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Posted 6 years ago

“Out of three orders with ali express only one worked out .I received a damaged bow limb and asked for a replacement after 12 weeks of waiting and numerous requests for my money back my bank intervened and made a charge back.I am totally fed up with trying to get decent supplier in ali express so that is it for me never again”

Helpful Report

Posted 6 years ago

“Never received my item and can’t track nor query it as my personal account sign in isn’t working. Dodgy shopping experience will not be back!”

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Posted 6 years ago

“Bought oxygen concintrator from one of the places and it broke down before warranty was up and seller plays stupid on replacement request after contacting twice (Salina )Trump needs to boycott these people also”

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Posted 6 years ago

“I pity the fool who buy stuff from Aliexpress. including myself brought a set of mud guard from Ali, sent me 8 screw, with only 4 bolt clip. talked to seller, not solving any problems. So i said want refund and ship back then the seller got disappeared. untill now, still fighting with ali for my full refund. over 35 business day !! 2 month !! things on ali are not that cheap. and if you got something shitty? you are on your own! their customer service will escalated the case. yeah, that the case management will contact you single direction!! wow!! so i pity the fool who buy stuff on Aliexpress !”

Helpful Report

Posted 6 years ago

“They stole a digital image of my friend's art and now sell it as a tapestry. Despite filing a complaint for copyright infringement, they are STILL selling his artwork with NO recognition or royalties to the artist. DO NOT SUPPORT THIS BOOTLEG GARBAGE "STORE".”

Helpful Report

Posted 6 years ago

“Absolute joke of a company, 1 star is too good for this company. Stay well away and take your business elsewhere. There really is no protection for the buyer even though they state they have a dispute process and all that bull. Thankfully i'd only spent about £120, but in the future I was looking to purchase much more of these items. I'd purchased a carbon spoiler for my car, but the seller had sent the wrong item. I'd paid about £100 for the item, and a further £23 to the UK government for VAT. Upon opening, the item was for another vehicle and not mine. I opened a dispute with the seller and they said that if i closed the dispute, they'd send the correct spoiler. Which i disagreed with which would leave me with no protection at all and most likely not receiving the replacement spoiler as dispute would be closed. The dispute stated that i needed to send the spoiler back. Bare in mind sending the spoiler from UK to China was £83, which would again leave me more out of pocket and not really worth it. After contacting aliexpress numerous times to explain this, i was told i would get an update back in a week. I contacted them repeatedly as i heard nothing back from them. The dispute had closed and in the favour of the seller. Even the appeal was rejected. They seem to ignore alot of the information you've told them, as the rejection for the dispute/appeal explained that the item wasn't sent back despite me explaining this situation over chat countless times. Throughout the chat, they'd always said they'd contacted the seller and would get back to me within a few days or a week. It was pretty obvious they were protecting/siding with the seller as they had a large catalogue of items on the aliexpress site which meant continuous $$ for aliexpress. The buyer protection policy is a scam in my eyes, as they realise that nobody will be sending anything back to China due to the cost of the shipping to return. Find a better of alternative to aliexpress and save yourself the hassle.”

Helpful Report

Posted 6 years ago

“I had order no. 100965466252676 - a drawing pad of Dimensions (WxHxD):221*146*4.5mm(8.7*5.75*0.18inch), according to their product page. I received instead a pair of wireless headset - crappy ones, I threw them away after 3-4 use. As I told them, the package was too small to hold the drawing pad that I bought. I opened a dispute, AliExpress stepped in and even if I provided them all the evidence I had, the seller showed a slip with the proof that the package was shipped (in Chinese!) and that's it. That meant for AliExpress operators that I got the right product - the fact that they sent the package (no matter what was inside) was enough to convince them! I made closer to 100 orders on AE. Most of the products are crappy, in my opinion: the electronics brake easily - you have warranty but you have to pay for transportation back. The phone cases (2-3 of them) didn't fit well on my phone and so on. I deactivated my account after this and never buy from here again.”

Helpful Report

Posted 6 years ago

“Lousy dispute management. I received a faulty product and asked for a refund, seller refused to do it so i escalated it. Uploaded the evidence only for aliexpress to judge that it is “invalid”. Now i have just paid usd300 for a device that doesnt even work. What buyer protection?Scam!”

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Posted 6 years ago

“Stay away...took 5 weeks to receive a blouse and was a child size not for adult...and so cheap material..i was so upset i had to laugh..was I on candid camera. I requested a return with full refund and was told I had to pay for the return shipping to China which was more than the blouse. STAY AWAY..POOR CUSTOMER SERVICE. CHEAP PRODUCTS”

Helpful Report

Posted 6 years ago

“You’re not sorry at all! Most companies make amend when a customer has been unconvinced. At the end as you know the product was less than desirable & the customer service deplorable! Then you ask me to give you a 5 star rating for exchange for a refund Then knocked it down to $25.00 because you couldn’t trust that l would give you a 5 star rating even after the refund! You were so comical! It’s a pathetic company so be mindful of your dealings with them! I suggest you do not buy from them! It can be the worst online shopping nightmare you will ever encounter! I promise to make sure that everyone know how truly horrible they are! Especially since they know how bad they are & instead of doing the right thing try to hide behind false high ratings!”

Helpful Report

Posted 6 years ago

“I would give negative stars if I could. This is the most shady company I have ever dealt with. Their website glitches and I ended up paying and receiving double of everything I ordered I contacted the customer service over ten times to try and get it worked out and they just kept telling me I needed to contact the sellers and it was out of their hands. The sellers would have had to lose money and they wouldn’t do that (I don’t blame them, it wasn’t their fault!) I had to reexplain every time I got on to speak to customer service and each of them gave me the runaround in different ways. aliexpress would not own up to the fact that their website charged me double what it should have. I provided proof and they told me there was nothing they could do. They are just a “platform” so apparently they aren’t a real company, your money isn’t as safe as they say it is and their website may charge multiple but thats just the roll of the dice you take with them! Worst company and customer service EVER.”

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Posted 6 years ago

“more china garbage stolen patents and theft. I purchased an item and it was a fake. What do you expect from communists!”

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Posted 6 years ago

Aliexpress is rated 1.4 based on 3,372 reviews