Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,302 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 10th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steer well clear of Aliexpress. The site is a haven for scammers. I purchased a Wireless air duster on the site and received a roll of sticky tape. Aliexpress were no help and I had to go through Paypal in order to get a refund. I then found that shipping the tape back to the seller was going to cost double the amount of the refund.”

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Posted 3 years ago

“There are some sellers running a scam on AliExpress where you buy something they produce fake tracking then after time claim it’s getting sent back to them because no one was home to receive it they then charge you for the return postage I have been fighting Aliexpress for two months to get my money back this is left me stressed angry and frustrated there is no buyer protection only protection to the seller”

Aliexpress 1 star review on 12th January 2022

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Posted 3 years ago

“TRASH BACK DOOR ALLY TRASH...BLACK HOLE WITH CHEATING LYING SCUM”

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Posted 3 years ago

“Anonymis. I have ordered before and 1 order came damaged. Of course they blamed the carrier. I should not have ordered again. This time they doubled billed me and I have not received order. Impossible to talk with anyone. They know all the tricks. You have been warned like I was. This my fault”

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Posted 3 years ago

“There customer service is zero, mostly by email, only chat rarely canbe connected. Their customer service provided solution is impossible, for instance, give you one day to return the goods for refund, but their so called free return label no post office would accept. Big liers.”

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Posted 3 years ago

“From order ID 8141709222435558. AliExpress is a thief; they sold low-quality dresses and refused to refund my money when I returned them; it's a huge scam.”

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Posted 3 years ago

“Just Appalling Have sent numerous emails and damaged items pics after receiving on the day our Damaged order.Items were only in a plastic bag with NO protection wrap.Elli Express or the items supplier will NOT RESPOND. Shame on the company not supporting a valued customer.”

Helpful Report

Posted 3 years ago

“Purchased a watch movement from OULIGUAN WATCH TOOLS Store which did not work on arrival. Just wanted to return it but Aliexpress were no help and just closed the case despite video evidence - A bunch of polluting spives .”

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Posted 3 years ago

“AliExpress bills your credit card before the order is sent. Then reimburses you 30 days later without ever sending item. Great scam to use your money for a month.”

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Posted 3 years ago

“Everything that can go wrong, has gone wrong. AliExpress is trash. It takes MONTHS to "receive" orders. IF you even receive them. Can't get in touch with sellers because they DONT ANSWER! BEWARE OF FAKE POSITIVE REVIEWS! SCAM SCAM SCAM”

Helpful Report

Posted 3 years ago

“I placed on order in Dec 2021 for two mirrors and a cellphone case, it was paid through Paypal. The order for mirrors were cancelled. Items never shown up on my account. All items where deleted. The money was taken out of my account. I received on one refund for $23.77. Message that they were having website problems !! I sent a number of request with no answers. I will no longer do business with AliExpress !!”

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Posted 3 years ago

“The other day I received my order. I liked everything very much. I was just delighted. The clothes are of good quality, everything is very neatly packed, looks exactly like in the photo, it can only differ in shade. I really like that the assortment is large, in one place you can order everything you need.”

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Posted 3 years ago

“IMPORTANT: this is for the site itself..not the sellers....Not able to get anyone from customer service. The refund system they have is TERRIBLE and while they will let you know when a package is shipped, that is where it ends. IF there is a problem with the shipping (as was the case for me), it is up to you to check on their site if it was returned. If you do not check, you will not know. And then if you still want said returned package, it is not simply a matter of resending. You need to cancell the order, and then reorder the item... VERY COMPLICATED SITE AND ORDERING SYSTEM”

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Posted 3 years ago

“Defective item and didn’t accept my proof for refund .very defensive and very hard to get a defective item returned or refunded .I won’t using it again”

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Posted 3 years ago

“An assortment of models and brands that meet my needs, and I buy not only clothes, but also interior items and gifts”

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Posted 3 years ago

“The two biggest things wrong are their descriptions and the quality of the merchandise. The descriptions are more times than not exaggerated false, and the quality is as a rule subpar. Much of Amazon's products are made in China BUT under the supervision of Western countries. What you get on AliExpress are the leftovers.”

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Posted 3 years ago

“They don't do refund when you are scammed by seller by false specs of product.”

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Posted 3 years ago

“I love this store !!! Once I have discovered it for myself, I no longer waste time on shopping malls. There is no such assortment anywhere else!”

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Posted 3 years ago

“Scam seller sold me cheap product which does not meet provided specs. AliExpress refused to refund with fajse statement which confirms they are part of scam. Don't buy there.”

Aliexpress 1 star review on 12th December 2021

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Posted 3 years ago

“Orders not delivered and no refund issued. Not user friendly.”

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Posted 3 years ago

Aliexpress is rated 1.4 based on 3,302 reviews