Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,310 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

665

Anonymous

Anonymous // 01/01/2019

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“AliExpress will ALWAYS side with seller. They know shipping something back is worth more than whatever was that buyer got. They will send you damaged goods, used goods, open goods and sellers will deny any responsibility and even accused buyer of wrong doing. Stay AWAY from buying high ticket items. It is better to buy somewhere else and pay a little extra than having to deal with this company.”

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Posted 3 years ago

“No help from support. They do keep seller side not buyer. Want me to send the faulty drone back to china and pay for postage !!! (Postage with insurance around 50pound). They not even offered partially refund. Stay away for expensive goods. Maybe if u want to buy something very cheap then yes. In general bad experience.”

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Posted 3 years ago

“Customer support non-existent.”

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Posted 3 years ago

“No support from Aliexpress. My order has been outstanding for over 90 days. Their dispute process keeps shutting down the claim. Currently tracking shows my order is with uk customs. Neither customs or the courier have recieved my order. This is £200 that I'm unable to resolve with Aliexpress, raising issue with my credit card company to try and recover my money.”

Helpful Report

Posted 3 years ago

“8140461445611209 Be careful. Dont buy anything you need within a certain time and dont buy for more money than you can afford to lose! AliExpress claims to have Buyers Protection, but in fact its 100% false! Its a Sellers protection! When making a dispute after waiting months past the delivery date and therefore using the buyers protection because order has not arrived AliExpress refuse to help. They immediately just deny it without reading the claim and extend the period over and over again to protect the seller NOT the buyer! We lost too much money on this! Buy from Wish instead. You can get all the same at roughly same prices and they actually will help you in such case!”

Helpful Report

Posted 3 years ago

“I ordered men's clothing and got clothing to fit a child and they refuse to refund me my money they keep arguing there point that I'm wrong and there right instead of owning up to there mistake and refunding me I highly do not recommend this site to anyone”

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Posted 3 years ago

“AliExpress I don't regulate. The Kvoly Transporters, and the Merchant I have contributed to finance. When I learned from being lost by a slavehouse, I opened the dispute that the trader dismissed. There are two tyzdne to riesim, without a cases. AliExpress Veob Knot Protect, and Help by His Help. I have a contract with a bad courier society. Never over them, do not decide. There is only poor quality, cheap goods in Chine. Do not steal the environment. I'm most mischery.”

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Posted 3 years ago

“They take your money and don't send you the product.”

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Posted 3 years ago

“Steer well clear of Aliexpress. The site is a haven for scammers. I purchased a Wireless air duster on the site and received a roll of sticky tape. Aliexpress were no help and I had to go through Paypal in order to get a refund. I then found that shipping the tape back to the seller was going to cost double the amount of the refund.”

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Posted 3 years ago

“There are some sellers running a scam on AliExpress where you buy something they produce fake tracking then after time claim it’s getting sent back to them because no one was home to receive it they then charge you for the return postage I have been fighting Aliexpress for two months to get my money back this is left me stressed angry and frustrated there is no buyer protection only protection to the seller”

Aliexpress 1 star review on 12th January 2022

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Posted 3 years ago

“TRASH BACK DOOR ALLY TRASH...BLACK HOLE WITH CHEATING LYING SCUM”

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Posted 3 years ago

“Anonymis. I have ordered before and 1 order came damaged. Of course they blamed the carrier. I should not have ordered again. This time they doubled billed me and I have not received order. Impossible to talk with anyone. They know all the tricks. You have been warned like I was. This my fault”

Helpful Report

Posted 3 years ago

“There customer service is zero, mostly by email, only chat rarely canbe connected. Their customer service provided solution is impossible, for instance, give you one day to return the goods for refund, but their so called free return label no post office would accept. Big liers.”

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Posted 3 years ago

“From order ID 8141709222435558. AliExpress is a thief; they sold low-quality dresses and refused to refund my money when I returned them; it's a huge scam.”

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Posted 3 years ago

“Just Appalling Have sent numerous emails and damaged items pics after receiving on the day our Damaged order.Items were only in a plastic bag with NO protection wrap.Elli Express or the items supplier will NOT RESPOND. Shame on the company not supporting a valued customer.”

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Posted 3 years ago

“Purchased a watch movement from OULIGUAN WATCH TOOLS Store which did not work on arrival. Just wanted to return it but Aliexpress were no help and just closed the case despite video evidence - A bunch of polluting spives .”

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Posted 3 years ago

“AliExpress bills your credit card before the order is sent. Then reimburses you 30 days later without ever sending item. Great scam to use your money for a month.”

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Posted 3 years ago

“Everything that can go wrong, has gone wrong. AliExpress is trash. It takes MONTHS to "receive" orders. IF you even receive them. Can't get in touch with sellers because they DONT ANSWER! BEWARE OF FAKE POSITIVE REVIEWS! SCAM SCAM SCAM”

Helpful Report

Posted 3 years ago

“I placed on order in Dec 2021 for two mirrors and a cellphone case, it was paid through Paypal. The order for mirrors were cancelled. Items never shown up on my account. All items where deleted. The money was taken out of my account. I received on one refund for $23.77. Message that they were having website problems !! I sent a number of request with no answers. I will no longer do business with AliExpress !!”

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Posted 3 years ago

“The other day I received my order. I liked everything very much. I was just delighted. The clothes are of good quality, everything is very neatly packed, looks exactly like in the photo, it can only differ in shade. I really like that the assortment is large, in one place you can order everything you need.”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,310 reviews