Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,420 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 4 star review on 17th January 2026

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are selling non working items. No support and no refund.”

Helpful Report

Posted 5 years ago

“Took almost a month to receive two hoodies. One of the hoodies was a 6XL. I ordered both in size small. Ordered before from them and it took a long time as well. Just it down you’re playing with peoples’ money and emotions”

Helpful Report

Posted 5 years ago

“I want to start off by saying that I started working with this company on Jan 19. I placed 5 orders totaling close to $2000.00. I will not work with stores that do not offer Free DHL or Fed Ex Shipping, so I asked this shop if they could ship everything together Free Shipping, they agreed. I asked them if all items were in stock and told them I needed my package very very fast. Part of the reason I added so many items to my order for the free shipping. I watched and I watched for it to ship and didn't see anything and asked every day, and they told me not to worry the shipper had it and it would ship that day. Then I went days without hearing from them, still asking every day what my tracking number was and if it had shipped. finally was given a tracking number but as soon as I saw the numbers I knew they were not fed ex or DHL they were snail mail number :-( I had told them over and over and over again I needed my items fast. they lied and lied and lied to me. I would never have placed an order if I knew it was going to take this long. I had deadlines and I missed my deadlines and was given a 200.00 fine for not have the merchandise needed. Finally, almost 2 months later the packages are starting to arrive, but they are only 1/3 of the items I ordered. I disputed them as my order was not complete and they are begging me not to dispute it, they tell me the items are coming in another package. What part of I does NOT ACCEPT B/O do you not understand? Then on top of all of this, one of the order I am really needing was just sent a couple of days ago, again after talking about how I needed it sent DHL or Fed Ex, they shipped it snail mail again. This shop seems to think they can make there own set of rules. I have never been so disgusted in how a business does business as this lying company BUYER BEWARE!! DO NOT EVER ORDER FROM BABYQQ STORE!!!”

Helpful Report

Posted 5 years ago

“Order Number: 8001944914485203 The tracking number RU500503165HK provided to me does not contain any tracking information except - "Shipment canceled." The store did not reply to any of my messages. I tried to open a dispute, but the site threw an error every time I tried. I repeatedly contacted the support service via chat and survey - no help was provided to me, only empty promises of compensation. I spent $ 28.95 and a lot of time talking with support in an empty - I received nothing - neither goods, nor a refund, Aliexpress appropriated my money.”

Helpful Report

Posted 5 years ago

“The seller is so rude... I was just asking them if I can get a refund due to the delay in delivery and they started to call me as a cheater. Don't buy things here.”

Helpful Report

Posted 5 years ago

“I have orderd 19 items from this App and only got 1 of the 19 items. I have ordered these items over a month and a half now and they’re still not here. The seller keeps telling Me that I will get my order and they will ship but they aren’t. Look at the time in this photo. Then I contact the seller about the other item and they tell me to wait patiently and it only shows the plane all the way down but hasn’t shipped it has been a week past when it was supposed to ship”

Helpful Report

Posted 5 years ago

“AliExpress delivery estimates and Guaranteed On Time Delivery Refund Guarantee is bogus. The dispute process is a hassle. Time of sale on order might show 20 days delivery, and the hidden Guaranteed On Time Delivery 60 days. Truth is you may not get your goods or refund.”

Helpful Report

Posted 5 years ago

“Stay away 15 days ago bought a battery and paid seller says pay for product I said paid ship or refund. Still nothing so I cancelled the order aliexpress says up to seller to accept I said HELL NO they gave him another 8 days to accept and if no reply within 24hrs then and only then automatic refund. So what did I do? Called credit card and explained and SHAZAM refund chaching aliexpress gives to shits about customers and cares for sellers only. Stay away from aliexpress. Better companies out there to buy from.”

Helpful Report

Posted 5 years ago

“The item is three weeks overdue. Shipment time keeps extending... No one has contacted us....”

Helpful Report

Posted 5 years ago

“I haven't ordered from them yet, but i have been keep an eye on the reviews. One thing i know, because my cousin has family there, is that China is on lockdown and not allowed to leave their houses because of the Coronavirus. So i dont see how they can go to work, fill orders, ship them etc. This will have a huge impact on people's orders and responses from this company. Maybe they can come back from this when it's over. I wish everyone luck and i hope you guys get your items.”

Helpful Report

Posted 5 years ago

“Money was taken from my account and my order isn't even on my account anymore. I can't dispute it because "they have no record" of my order. Absolute scam!!!!!!”

Helpful Report

Posted 5 years ago

“The website is commiting fraud. I bought a product with a 2 year warranty and the seller is not responding to my messages and AliExpress is now not responding also. They said they would contact the customer they never did and they blocked the live chat!!!!”

Helpful Report

Posted 5 years ago

“Terrible service, did not receive order, policy is 15 days to ship and after 25 still was not. Do not help you and didn’t receive refund.”

Helpful Report

Posted 5 years ago

“u send me a message written in chinese I'm 100% American.What does it mean.do u want me as a customer or not?????? p.s. Iwant to buy a baitcast reel”

Helpful Report

Posted 5 years ago

“BEWARE SCAMMER WEBSITE!!!!!!! The seller sent me the wrong item and AliExpress covered him up the whole time because the item "looked similar". What's the point of online shopping then!!!! I'm now pretty sure the seller didn't have the item I ordered so he sent me a similar one because he knew AliExpress would be on his side. I didn't receive a refund. They told me that in order to receive a refund I had to send it back AT MY OWN EXPENSES. This is just silly, if you don't want to lose your money PLEASE DON'T BUY FROM THIS WEBSITE!!”

Helpful Report

Posted 5 years ago

“Can I give them less than 1 star? The product arrived but didn't work. I explained but they demanded a video of the fault which on a 128Gig SD card would take hours and hours to demonstrate and then the video would be far to big to upload. I offered to return it so they could test it themselves but Aliexpress just said I didn't provide the requested evidence and closed the case with no refund and no appeal. I wish they were an Australian store as they've breached our consumer law here but no such protection when dealing with them.”

Helpful Report

Posted 5 years ago

“Again and again deceived, robbed, sammed.”

Helpful Report

Posted 5 years ago

“Its been over a month going on 2 months and i still dont have what i ordered. So i put a stop payment on it now i dont care if comes or not my bank reversed my money and i ordered the same item frim walmart.com and recieved it in 2 days and im enjoying my product. PLEASE dont use aliexpress. And i blocked them on my emails cause now they are sending me things to buy and i didnt recieve the first item what nerve”

Helpful Report

Posted 5 years ago

“This is so bad l wantEd to order online my card was not going by AliExpress and they told me to send Appel application l send it to them was denied and they told me to used other method like western union l make the payment and they instruct me to complete it through an agent l want there still the total amount purchase on AliExpress is not going through l was so mad”

Helpful Report

Posted 5 years ago

“Seller seems never send the item to me, open dispute and aliexpress at the seller side, arguing the seller sent judging by status “sent”. They even ask me the document to prove item lost. Document ? to prove item lost ? How ? Does not make sense to me! And also their customer service is the crappy AI robot which only give you answer from their FAQ Fully crappy, ebay and paypal much much much better 100x.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,420 reviews