Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,420 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 4 star review on 17th January 2026

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you took my money and never shipped the watch. YOU ARE CROOKS Never use this Chinese web site this is the country /people who gave the world COVID _19 I have been to China several times. They are very dishonest NEVER AGAIN”

Helpful Report

Posted 5 years ago

“Wish it was possible to give it a zero rating and I as well wish I would have read the reviews before I ordered from there because they pu to buy it and then when you go to log back into your account two days later they say your passwords not right or they direct you to a page where you can't even access your account please whatever you do if you're reading this do not order from them they are real life scammers..”

Helpful Report

Posted 5 years ago

“I ordered hair twisters for my hair and i kept on checking if they had shipped it and the only thing they said was that it was going to take 6 days 23 hours and 38seconds and I knew it wasn’t secure at that moment because more time than that passed. I AM SOOOO MADD THEY ARE SCAMERSS I HOPE THE PERSON THAT created this READS THIS”

Helpful Report

Posted 5 years ago

“Shonky, criminal seller 'STARKING' watches-NEVER BUY A WATCH FROM THESE THIEVES, blatantly false advertising, seller refused to negotiate and told me to open a dispute (knowing fully well what the end result would be). Dispute process is a total joke, in the end of a long arduous process Aliexpress found that the watch HAD been falsely advertised, couldn't be bothered forcing the crooked seller to refund me or pay return shipping as was their policy. All I got back was $10 of a $50 watch I can't use. CUSTOMER SERVICE AND RETURNS POLICY IS AN ABSOLUTE DISGRACE. There are a few decent sellers on Aliexpress, but basically you pay your money and hope for the best. Forget it if something goes wrong, Aliexpress will ALWAYS side with seller, even if it is obvious that the customer has been deliberately duped or ripped off. BUYER BEWARE.”

Helpful Report

Posted 5 years ago

“I didn't receive ,y order and there is noway i can deal with the stupid automated system to make a complaint !!”

Helpful Report

Posted 5 years ago

“Scam ! I purchased something and paid same time as order. Get e-mail not paid please pay. I replied paid ship or refund. Then shipping went to 59 days I said no SHOT! So cancelled but aliexpress says up to seller to accept the cancellation. By the way there is no way in hell you can speak or email someone at aliexpress. So I did what YOU ALL SHOULD DO called visa and explained and SHAZAM reversed payment. Up yours aliexpress and Alibaba. STAY THE HELL AWAY FROM THESE CROOKS. GARBAGE PRODUCTS ANYWAY.”

Helpful Report

Posted 5 years ago

“The sellers are scammers. Aliexpress is automated you can't even e-mail or talk to anyone. I had a problem with a seller when I cancelled the order aliexpress said up to the seller. Hahaha so I called credit card and SHAZAM dispute done got money back. That's all everyone has to do. STAY THE HELL AWAY!!!!”

Helpful Report

Posted 5 years ago

“I wish I checked the reviews on this company before I purchased 2 orders from AliExpress. My first order of 4 items was in February 2020, I received an order tracking number for them but then noticed 3 of the items were not included in the tracking order. I waited patiently, thinking they made a mistake and sure enough only 1 item showed up. There was no 2nd tracking number but it does show the item never left China. I submitted a dispute with no luck so far, not even a response. The 2nd order I purchased was before the first items arrived, I ordered 4 more items, all the items from the same seller, thinking I'd have better luck. After the bill came in the email I noticed bill from the company only showed 3 items, but my credit card showed 4 items paid for. I thought it was a mistake but I was wrong again, only 3 items showed up. I entered a dispute but they refused a refund telling me to show proof I didn't get the item and to check with the shipper. It was obvious the seller didn't send the 4th item, it's ridiculous. I can't believe they would lose a new customer over $25. Anyway that was my first and last dealings with AliExpress. I thought I'd give another company some business, but they were brutal and frustrating to deal with. I couldn't even leave a negative comment with either the seller or AliExpress. I suggest anyone to STAY AWAY FROM THIS COMPANY. I can say that I've been a customer with Amazon for years, whenever there's an issue like this, Amazon has refunded me without an issue.”

Helpful Report

Posted 5 years ago

“The WORST online shopping experience i've ever encountered! DO NOT USE THIS NIGHTMARE SITE!!! Everything about it is terrible - packaging, damaged goods, customer service, lack of english speaking agents, non refunds”

Helpful Report

Posted 5 years ago

“Very bad experience with Ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead of asking me to give proof that I didn’t receive the item? How can I give proof if I didn’t receive it? They are very unprofessional and asking me to the local post office or local company and If they have my parcel? I just have international tracking no and no local tracking no so I have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id? I Think AliExpress is a ripoff, scam, dishonest, unreliable, and not customer friendly. Their money-back guarantee is useless to waste of time. I order goods in December the estimated delivery was 20 days, their money-back guarantee was 60 days. Did not receive my goods or a refund.”

Helpful Report

Posted 5 years ago

“Very bad experience with ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead asking me to give a proof that I didn’t receive the item? How can i give a proof if I didn’t receive it. They are very unprofessional and asking me to ask my neighbours or local post office or local company and If they have my parcel?I just have international tracking no and no local tracking no so i have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id?”

Helpful Report

Posted 5 years ago

“Buyers Beware- AliExpress is a ripoff, scam, dishonest, unreliable, and not customer friendly. There money back guarantee is useless a waste of time. I order goods in December the estimated delivery was 20 days, there money back guarantee was 60 days. Did not receive my goods or a refund.”

Helpful Report

Posted 5 years ago

“Sellers don't follow the rules. I requested a refund, the seller asked if I could wait an additional week, as that is when they were getting a new delivery of the item. I couldn't wait, so the seller just set the item to sent, even though he had none in his possesion, thus preventing me from getting my automatic refund. System is gamed for sellers and they know how to exploit it.”

Helpful Report

Posted 5 years ago

“I haven’t receive the goods already 4 months now...do not order from AliExpress!!”

Helpful Report

Posted 5 years ago

“Almost 4 months and I haven’t receive my goods....do not order from AliExpress!!”

Helpful Report

Posted 5 years ago

“I have paid 88.00 euro on Aliexprees for a vast last year November, till now I don’t receive any products. I’ve contacted both the seller and Ali service centers. But no refund. AliExpress’s service also very bad. They don’t protect buyers. I don’t know what can I do to get my money back?”

Helpful Report

Posted 5 years ago

“I order a lot on aliexpress. The service has been tragic since January this year. Shipments arrive not complete and there is no return and warranty that gives aliexpress. I do not recommend, it is cheaper to buy also from china but through ebay or made in china. Beware of aliexpress you will lose money and time”

Helpful Report

Posted 5 years ago

“Do NOT order from Aliexpress. Those people are a scam. I’ve ordered from there & have yet to receive my things. The person I did order from, magically disappeared after I paid her. I tried to contact customer service, but they make it so hard just to get into contact with them. It’s a waste of time & money. I just wish I would’ve ordered something cheap & small as a test before I ordered something so big and expensive. :( hopefully I can help someone else out there, so you won’t fall prey to any of those cons.”

Helpful Report

Posted 5 years ago

“Do not purchase from Adult Sexy Club. Seller lied so I couldn't cancel order saying it was shipped out when in fact it wasn't. To compensate I was given a .79 product after being forced to go through with an 135 order!”

Helpful Report

Posted 5 years ago

“I my order was a foot spa which came with about 4 pieces. One of the items was missing and I've been in a constant back and forth with the seller and website itself claiming that it might be at the post office. Why would the rest of the order have been shipped to my house? Anyways, they refuse to give me a refund even if I return the incomplete items I ordered and they're just very unhelpful. It also took about 2 months for it to arrive. I will never order from this website again.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,420 reviews