Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,369 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 16th September 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The WORST online shopping experience i've ever encountered! DO NOT USE THIS NIGHTMARE SITE!!! Everything about it is terrible - packaging, damaged goods, customer service, lack of english speaking agents, non refunds”

Helpful Report

Posted 5 years ago

“Very bad experience with Ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead of asking me to give proof that I didn’t receive the item? How can I give proof if I didn’t receive it? They are very unprofessional and asking me to the local post office or local company and If they have my parcel? I just have international tracking no and no local tracking no so I have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id? I Think AliExpress is a ripoff, scam, dishonest, unreliable, and not customer friendly. Their money-back guarantee is useless to waste of time. I order goods in December the estimated delivery was 20 days, their money-back guarantee was 60 days. Did not receive my goods or a refund.”

Helpful Report

Posted 5 years ago

“Very bad experience with ali express. My parcel is not delivered to me and they are saying that they delivered and not giving me any proof instead asking me to give a proof that I didn’t receive the item? How can i give a proof if I didn’t receive it. They are very unprofessional and asking me to ask my neighbours or local post office or local company and If they have my parcel?I just have international tracking no and no local tracking no so i have to call each company to ask that if anyone has my parcel without knowing my local tracking number. How they can deliver the item without checking any id?”

Helpful Report

Posted 5 years ago

“Buyers Beware- AliExpress is a ripoff, scam, dishonest, unreliable, and not customer friendly. There money back guarantee is useless a waste of time. I order goods in December the estimated delivery was 20 days, there money back guarantee was 60 days. Did not receive my goods or a refund.”

Helpful Report

Posted 5 years ago

“Sellers don't follow the rules. I requested a refund, the seller asked if I could wait an additional week, as that is when they were getting a new delivery of the item. I couldn't wait, so the seller just set the item to sent, even though he had none in his possesion, thus preventing me from getting my automatic refund. System is gamed for sellers and they know how to exploit it.”

Helpful Report

Posted 5 years ago

“I haven’t receive the goods already 4 months now...do not order from AliExpress!!”

Helpful Report

Posted 5 years ago

“Almost 4 months and I haven’t receive my goods....do not order from AliExpress!!”

Helpful Report

Posted 5 years ago

“I have paid 88.00 euro on Aliexprees for a vast last year November, till now I don’t receive any products. I’ve contacted both the seller and Ali service centers. But no refund. AliExpress’s service also very bad. They don’t protect buyers. I don’t know what can I do to get my money back?”

Helpful Report

Posted 5 years ago

“I order a lot on aliexpress. The service has been tragic since January this year. Shipments arrive not complete and there is no return and warranty that gives aliexpress. I do not recommend, it is cheaper to buy also from china but through ebay or made in china. Beware of aliexpress you will lose money and time”

Helpful Report

Posted 5 years ago

“Do NOT order from Aliexpress. Those people are a scam. I’ve ordered from there & have yet to receive my things. The person I did order from, magically disappeared after I paid her. I tried to contact customer service, but they make it so hard just to get into contact with them. It’s a waste of time & money. I just wish I would’ve ordered something cheap & small as a test before I ordered something so big and expensive. :( hopefully I can help someone else out there, so you won’t fall prey to any of those cons.”

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Posted 5 years ago

“Do not purchase from Adult Sexy Club. Seller lied so I couldn't cancel order saying it was shipped out when in fact it wasn't. To compensate I was given a .79 product after being forced to go through with an 135 order!”

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Posted 5 years ago

“I my order was a foot spa which came with about 4 pieces. One of the items was missing and I've been in a constant back and forth with the seller and website itself claiming that it might be at the post office. Why would the rest of the order have been shipped to my house? Anyways, they refuse to give me a refund even if I return the incomplete items I ordered and they're just very unhelpful. It also took about 2 months for it to arrive. I will never order from this website again.”

Helpful Report

Posted 5 years ago

“They are selling non working items. No support and no refund.”

Helpful Report

Posted 5 years ago

“Took almost a month to receive two hoodies. One of the hoodies was a 6XL. I ordered both in size small. Ordered before from them and it took a long time as well. Just it down you’re playing with peoples’ money and emotions”

Helpful Report

Posted 5 years ago

“I want to start off by saying that I started working with this company on Jan 19. I placed 5 orders totaling close to $2000.00. I will not work with stores that do not offer Free DHL or Fed Ex Shipping, so I asked this shop if they could ship everything together Free Shipping, they agreed. I asked them if all items were in stock and told them I needed my package very very fast. Part of the reason I added so many items to my order for the free shipping. I watched and I watched for it to ship and didn't see anything and asked every day, and they told me not to worry the shipper had it and it would ship that day. Then I went days without hearing from them, still asking every day what my tracking number was and if it had shipped. finally was given a tracking number but as soon as I saw the numbers I knew they were not fed ex or DHL they were snail mail number :-( I had told them over and over and over again I needed my items fast. they lied and lied and lied to me. I would never have placed an order if I knew it was going to take this long. I had deadlines and I missed my deadlines and was given a 200.00 fine for not have the merchandise needed. Finally, almost 2 months later the packages are starting to arrive, but they are only 1/3 of the items I ordered. I disputed them as my order was not complete and they are begging me not to dispute it, they tell me the items are coming in another package. What part of I does NOT ACCEPT B/O do you not understand? Then on top of all of this, one of the order I am really needing was just sent a couple of days ago, again after talking about how I needed it sent DHL or Fed Ex, they shipped it snail mail again. This shop seems to think they can make there own set of rules. I have never been so disgusted in how a business does business as this lying company BUYER BEWARE!! DO NOT EVER ORDER FROM BABYQQ STORE!!!”

Helpful Report

Posted 5 years ago

“Order Number: 8001944914485203 The tracking number RU500503165HK provided to me does not contain any tracking information except - "Shipment canceled." The store did not reply to any of my messages. I tried to open a dispute, but the site threw an error every time I tried. I repeatedly contacted the support service via chat and survey - no help was provided to me, only empty promises of compensation. I spent $ 28.95 and a lot of time talking with support in an empty - I received nothing - neither goods, nor a refund, Aliexpress appropriated my money.”

Helpful Report

Posted 5 years ago

“The seller is so rude... I was just asking them if I can get a refund due to the delay in delivery and they started to call me as a cheater. Don't buy things here.”

Helpful Report

Posted 5 years ago

“I have orderd 19 items from this App and only got 1 of the 19 items. I have ordered these items over a month and a half now and they’re still not here. The seller keeps telling Me that I will get my order and they will ship but they aren’t. Look at the time in this photo. Then I contact the seller about the other item and they tell me to wait patiently and it only shows the plane all the way down but hasn’t shipped it has been a week past when it was supposed to ship”

Helpful Report

Posted 5 years ago

“AliExpress delivery estimates and Guaranteed On Time Delivery Refund Guarantee is bogus. The dispute process is a hassle. Time of sale on order might show 20 days delivery, and the hidden Guaranteed On Time Delivery 60 days. Truth is you may not get your goods or refund.”

Helpful Report

Posted 5 years ago

“Stay away 15 days ago bought a battery and paid seller says pay for product I said paid ship or refund. Still nothing so I cancelled the order aliexpress says up to seller to accept I said HELL NO they gave him another 8 days to accept and if no reply within 24hrs then and only then automatic refund. So what did I do? Called credit card and explained and SHAZAM refund chaching aliexpress gives to shits about customers and cares for sellers only. Stay away from aliexpress. Better companies out there to buy from.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,369 reviews