Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,372 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 18th September 2025

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a device that is not working they asked me to return it. When I returned it I sent them the tracking number and a copy of the receipt it took three months and finally they decided no refund.”

Helpful Report

Posted 6 years ago

“The only site i know where complaints can not be filed and there is no email to contact. Have been using it for a while now, things were good. Lately its a collection of fraudulent sellers and scammers.12 orders in past 3 weeks from 12 different sellers and NONE received. Either seller provides fake tracking number or does not post at all. Aliexpress could not care less. Tried all the live chat options and honestly speaking to idiots who can not understand anything and do nothing. Its fraud paradise, Just join, become seller, sell, keep the money, if unlucky refund the money and steal again. Aliexpress will not do a thing to stop these sellers.”

Helpful Report

Posted 6 years ago

“Ordered lots of things shipping took months & I was sent the wrong thing & have to wait 90 more days to get what I really ordered. Can't get a refund & have not been offered anything for compensation. I will never order from them again. If I could give them -5 stars I would”

Helpful Report

Posted 6 years ago

“I didn't like the quality of the shirt and sweater I bought. When asked for a refund, they asked for return of item, the place is in China, shipment cost is higher than item itself. DONT BUY FROM HERE”

Helpful Report

Posted 6 years ago

“The will steal your money be careful and do not purchase Anything expensive or you will lose your money”

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Posted 6 years ago

“DO NO BUY anything over 50 $. They send you small stuff, but any expensive stuff will be missing. Maybe this is how thy make money. Lesson learned.”

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Posted 6 years ago

“I ordered an item but i was sent the wrong item. opened a dispute but they wanted me to send the item back which would have cost 3x what the item was worth... lesson learned e.bay wanna Bes do not have the same e.bay protection... done with this place.”

Helpful Report

Posted 6 years ago

“Jasmine Wedding Dress and Everbeauties Official Store- both sent me items that were not as descibed. Both state on their websites, fast easy returns and refunds. It is a lie. They will not accept the returns. They go against their own policies. Do not shop from either one you will be disappointed.”

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Posted 6 years ago

“.”

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Posted 6 years ago

“Never received item or refund. When I started a dispute they offered a refund through PayPal, but only if I cancelled the dispute. When I informed them I didn't have a PayPal acct. and that I wanted the refund to my credit card and once I received the refund I would cancel the dispute, all conversations stopped! So, never recd item or refund! Rip-off Company...Don't trust them!!”

Helpful Report

Posted 6 years ago

“Never received my package or money back”

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Posted 6 years ago

“Update: I bought a ROBLOX book bag for my son and it’s been not even a month and the zippers broke off. It was only 14.88,but he should of at least got more then a month out of it. Don’t buy from them! They are not reliable and a lot of people get ripped off by theses scammers. I will never ever order from this company.”

Helpful Report

Posted 6 years ago

“I have recieved several items that are damaged, or not as advertised or have a horrible odour but the sellers won’t give me my money back. AliExpress jumps in when you dispute but they almost always side with the seller.”

Helpful Report

Posted 6 years ago

“ABSOSAVINGS charged twice along with item price. First time, Order #: 94015610882884I. It costs me very expensive around PKR: 6,977.25. I have assumed that Ali Express is not more safe to order online.”

Helpful Report

Posted 6 years ago

“Useless chat service, poor apps, terrible rude seller. One month already the purchase had been nade but no shipping at all. Even chat customers service is useless as they even can take control over fraud seller. AliExpress is SCAM. Don’t buy anything hight chance of loosing money n time. Go for ebay- more secure.”

Helpful Report

Posted 7 years ago

“This company promised via email and chat to refund me $20 and they lied. I spent over six hours for one month and a half over numerous chats to get the $20 refund they owed me and they lied.They kept telling me they were going to refund me and they have not. NEVER DO BUSINESS WITH THIS LYING SCAMING COMPANY. I also reported them to the better business bureau. I have photo proof of their agreement.”

Helpful Report

Posted 7 years ago

“Terrible website for buyer protection; straight-up lied on the website. It's been over 2 months since I've ordered and the delivery still hasn't come. Dispute denied (says it's already in the country); wasted £150.”

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Posted 7 years ago

“Aware!!! Fraud. They send items that do not work or maybe even used ones knowing that the return shipping is more expensive than the price you payed for the item. Do not trust them. After weeks of negotiation they even did not send promised 50% of refund. Communication with aliexpress did nothing.”

Helpful Report

Posted 7 years ago

“They are THIEVES........NEVER NEVER buy from ALIEXPRESS and the vendor EGLOBAL NEVER NEVER buy from ALIEXPRESS and his vendor EGLOBAL they are companies without any responsibility, I bought a mini computer brand EGLOBAL, the mini pc failed and they did not accepted any responsibility, but not only this seller is irresponsible ALIEXPRESS is even more irresponsible because if you look closely you will not find any way to communicate with them, and after all the messages sent to the seller, ALIEXPRESS communicated with me, by email just to tell me that the seller is not responsible. This company do not have a customer service number so there is no way to contact them., I now understand why it has such a bad reputation and the reviews are so bad, and that is because people have grown tired of ALIEXPRESS stealing them I will never buy anything from EGLOBAL and ALIEXPRESS, these two companies are THIEVES THIEVES ........”

Helpful Report

Posted 7 years ago

“Mohamed A. Use Ebay or Amazon .they do support the buyer when things go wrong .Avoid AliExpress they are on the side of the seller .their game is simple,often the cost of returning the item with a trackable post from UK to China is 50% to 100% of the cost of the item,so you get stuck with an item that does not work .imagine how many buyers lost 10 to 25 pounds ,I hope not many ! but these chineese companies could be making millions by selling these plastic boxes as satellite receivers and other electronics.AliExpress customer support is awful.I had a similar case with Ebay ,they refunded me.Dont expect a refund if you buy a faulty item through AliExpress.It is a scam .”

Helpful Report

Posted 7 years ago

Aliexpress is rated 1.4 based on 3,372 reviews