Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,366 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 4th September 2025

Seamus Coleman

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad website item arrive damaged then no solution no help no refund be carful guys”

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Posted 5 years ago

“Placed an order on 4/18/20 but have yet to receive the merchandise or refund after requesting one. No updated tracking information since 5/3/20. Steer clear!”

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Posted 5 years ago

“There are others sites like "Wish" to buy low cost Chinese products better than Aliexpress. The service of the site is really bad. The vendors in the site will manipulate the system trying to get long time to send your order. Chinese tracking system is very confusing, but they make it even worse in this site to lie about the real status of your order. Out of 10 orders I made; 1 was ok, 2 were incomplete, 1 the item was different and very poor quality, 4 disputed and eventually (2-3 months) got refunded, one waiting for refund, and 1 the system says it is in NY now for one week. I bought a group of cheap items to test the site. Don't waste your time and money...”

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Posted 5 years ago

“Horrible customer service. I never received any tracking information. They took my money and that was that. My order is nowhere to be seen.”

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Posted 5 years ago

“Glad I found these honest reviews before I let my son get duped into selling on behalf of Ali Express, thanks to some douche on Tik Toc that's luring kids into easy money by doing this. Red Flags started going up when he asked me if he could get a bank account in his name....”

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Posted 5 years ago

“WARNING! WARNING! WARNING! They lie all the way to the bank, they even follow up with more lies to the point of saying they will refund. They didn't. Pointless and yet another example of what's wrong with the world.”

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Posted 5 years ago

“RIP OFF. APP TRACKING SAYS DELIVERED WHEN IT HASN'T. NO REFUND EITHER NO REPLY TO MESSAGES. CROOKS. IT SHOULD BE REMOVED FROM ONLINE.”

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Posted 5 years ago

“What a rip off this site needs fed investigation nothing but a run around on every inquiry on shipping. Even a slow boat from China doesn’t take three months to get to US west coast!! Should never have trusted China but ordered before The Rona hit the news!!”

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Posted 5 years ago

“Do not buy with Aliexpress at all! It is cheating company and you will lose your money! NO REFUND - just the answer wait longer! I miss already 5 products for more then 60 days! AGAIN - LIKE COVID19 - STAY AWAY STAY SECURE! DO NOT LOSE MONEY ON CHEATING COMPANIES!”

Helpful Report

Posted 5 years ago

“out of 5 orders, I've only received 1 in the past 4 months. from my experience, the so called merchants drag their feet with tracking information, some of it contrived (it will state may take 5 days to update tracking information for 30+ days). once the item "supposedly" ships, you get a weekly/monthly update that the parcel has moved from sorting center to sorting center. I believe items are never shipped (or more than likely don't exist), & the "sellers" work under the impression/hope that the buyer will not file a dispute during the protection period, hence they receive money through insanely long wait times if the buyer drops the ball after the "protection" period expires. I gave aliexpress a shot, as their pricing is more reasonable, than paying the ebay tax for the same exact items (chinese middleman insane markups); ebay has a far better track record; that said, when dealing with overseas merchants, it's a crapshoot if the person/organization your dealing with is legitimate. also, reviews on the site are questionable, moreover "padded" to artificially inflate store ratings to inspire buyer confidence. it would be in aliexpress best interest to remove sellers with numerous disputes, granted they'll (the scam merchant) will more than likely rename, & resume listing imaginary items on their imaginary store; at least that will make it harder for them to rip people off.”

Helpful Report

Posted 5 years ago

“Awful, they keep adding time to the delivery I have been waiting almost 2 month for my delivery and now one of the items they sent me an email that they just shipped it and it might take up to 75 days unbelievable, and I try to make a dispute and it won't allow me, never will order from them again”

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Posted 5 years ago

“Its been more than a month and the item still doesn't arrived. I mistook Ali express for Alibaba. My mistake.”

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Posted 5 years ago

“They did not deliver anything and stated that the item was delivered. They require a statement from the delivery company, but cannot provide me with any details for the delivery company. Seems it's a roll of the dice if you will receive your order.”

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Posted 5 years ago

“So, here is the conclusion. It has been 5 months since I have been talking to AliExpress seller (Snake Tactical Sight Store) and trying to prove my point that the item I bought was a junk (and somewhat even dangerous). No success. They are not willing to take responsibility for the product they are selling. They were playing fool (like they do not understand English). Unfortunately, AliExpress gives me zero rights as a consumer and protects it's sellers only. It seems like hteir disputing system is set up that way. I am done with Ali - no business with this company!!! However, I have to admit - AliExpress won. They (Snake Tactical Sight Store) took my money. I am upset but the seller is probably laughing now and bragging to his/her friends how he/she screwed another "stupid" American. SAD!!!”

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Posted 5 years ago

“Not recommended. I ordered a $150 projector. After 2 days i returned it without opened it. AliExpress didn't refund me. Shame on you AliExpress. It's time for europe to ban companies like this.”

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Posted 5 years ago

“The worst website ever. I’ve been waiting for deliveries since March 6, 2020. It is now June 1, 2020. They need to shut down this website. It’s fraud. I will he reporting it to Federal authorities for a fraud investigation. You can’t contact the website. You have to wait for a dispute. One order I’ve been waiting on the seller told me to do a dispute. I launched the dispute. He told me to change the reason. There is no way to change the reason. Then I let him know the Canadian government will be notified of the fraud. He all of sudden the product now and issues a tracking number. I get an email this morning asking how I like my order? According to their system the item was delivered to Thunder Bay while I live in Durham Ontario. This is the worst of the worst. They need to be shut down.”

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Posted 5 years ago

“two items have not been delivered in over 60 days...no refund and no contact and customer service is "under repair" now for at least 2 weeks. Company doesn't want to hear about your loss or even help you with refunds. will never buy from this Rip off warehouse BS corp again.”

Helpful Report

Posted 5 years ago

“Just Scam. I ordered Mid March. And June 1st Today. Still I don't get item. And I can't trucking. I require refund. Store name is "Ur prettys store" Aliexpress not able to talk to customer service directory. That also scam. I shouldn't have trust China.”

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Posted 5 years ago

“My never received my package, and I never got my money back.”

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Posted 5 years ago

“I know this is very hard times so things will be slow with getting parcels.I Have been waiting over a couple of months for things worth over $130 It is telling me I have received them etc when I haven't.After I have finished sorting things out I am going to delete the Aliexpress app. forever.Things seem to get to me better if I order from eBay.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,366 reviews