Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,065 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,065 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never buying from Argos again! Absolutely useless customer services, ordered an item to a Sainsbury’s click and collect and the box was completely open and items coming out; the Sainsbury’s clerk said it came like that and to complain to Argos. I inspected the items when I got home and parts were damaged! Spoke to customer services who told me to take it back to my nearest store for a refund; which I did, but that store doesn’t except refunds! Now I have to spend more time and money going elsewhere! A joke, no wonder Amazon is taking over; hope Argos goes into administration!”

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Posted 5 years ago

“Buyer beware. Argos have just sold me an indesit condenser driver (IDC 75). Got exceptionally hot on its first operation...clothes too hot to handle. No customer service available whatsoever, even though I was very concerned. Later discovered online that they had sold me a dryer that is subject to recall from indesit because it is a fire risk! The recall was implemented in July 2019...so no excuse for this. Ongoing.....”

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Posted 5 years ago

“Website couldn’t be more useless. Dreadful. Don’t answer phone, no one to talk to. Should never have closed shops. Haven’t got a clue.”

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Posted 5 years ago

“Still no joy after 7 months of pure frustration with this company. Never again. I EVEN EMAILED SIMON ROBERTS THE CEO AND HE COULD NOT EVEN BE BOTHERED TO REPLY WHAT JOKERS. NO WONDER THEY ARE CLOSING DOWN SO MANY STORES ! AVOID ARGOS AT ALL COSTS”

Helpful Report

Posted 5 years ago

“I ordered a mattress from Argos. The delivery was fine but they also had to take away the old one. The driver said he couldn't cause the truck was full and someone would be along later. Waited and waited clearly no one was coming. phoned them your just left in a queue forever. Tried the chat function 3 times in one evening and 3 times the next evening. Finally got someone to organise the pickup of the mattress on the 3rd attempt this time. Absolutely aweful experience. Disgraceful treatment. Mattess pickup men fine, person who helped me organise a pickup great, everyone else NIL -0.”

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Posted 5 years ago

“The screws were in bad condition when i was setting up my cooker now it doesn't work as the screws went through”

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Posted 5 years ago

“I placed an order for next day delivery. When the item didn’t arrive 2 days later I contacted the customer care team who told me there was no trace of the item in transit, so they issued a refund. That’s fine, these things happen. However I came home 4 days later to find the item in my back garden. It had been thrown over my 6ft fence, was no longer in the box ( from the impact of it hitting the floor). Smashed in pieces and soaked wet through. The box literally broke apart as I tried to stand it up. To make matters worse it was dumped on top of freshly laid lawn which is now damaged from the weight of the item. I contacted Argos to collect the item which they promised would be the next day, however I waited in all day for nobody to bother turning up. The driver claimed he couldn’t gain access to the property’ which is simply a lie because I left the item on the drive way (completely accessible) as instructed by Argos themselves. So another collection was made and again no one turned up. Now all they can offer is a ‘all day’ collection tomorrow and I suspect as per the others nobody will turn up. Now I have an item that wasn’t suppose to be delivered, Is damaged, soaked wet through and impossible to return. Ohh and Argos feel they have the right to hold my money until the damaged goods they dumped into my property 6 days late make it back to them by some miracle using there dreadful courier system.”

Helpful Report

Posted 5 years ago

“41 minutes ago Broken Wardrobe Rio wardrobe arrived with a broken door and part missing. returned and refund requested. Still awaiting refund 2020-11-04T08:41:49Z [A:Adam] Perfect now I can see an error of some kind has frozen the automatic refund on the order, I can get finance to look into and fix this by doing a manual refund in 24-48 hours and then it takes 3-5 working days for the bank to put it back into your account? Argos not now speaking to me on live chat or phone and are not refunding my money. About to report Argos to ombudsman”

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Posted 5 years ago

“I ordered a bag for some day delivery was meant to come between 7pm and 11pm received a text but didn’t get my order. Next day during an online chat was told they had technical issues would deliver that day between 7pm and 11 pm again it did not turn up. Did another online chat next day was dealt with by an arrogant customer service person who did it was delivered and would investigate but it would take 48 hours asked questions which they evaded finally they ended the chat. Did another on line chat were I was dealt with a well knowledgeable person who was able to advise there had been problems and other parcels were not delivered.she informed me that a new order would be raised and it would take up to 48 hours but should be before. Even if you pay for same day delivery Argos don’t seem that bothered it you don’t get your goods. Go somewhere else”

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Posted 5 years ago

“Worst customer service. They delayed my delivery twice and then delivered the wrong items. The arranged to deliver again and once again delivered the wrong items. It’s been 5 days and they now aren’t responding to messages. I still don’t have the items or a refund.”

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Posted 5 years ago

“3rd time in a row now that I have ordered and you've ate my money and then I dont get it back for 14 days even though ive rang before and they stated 5-7 days. Never gonna order again because I'm a vulnerable adult with asperges and this unexpected situation has coursed breakdowns!! I won't be ordering again”

Argos 1 star review on 11th November 2020

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Posted 5 years ago

“Still no cooker have been waiting 3 months...first delivery the item was faulty second delivery DHL man was off sick so now I have to wait yet another month for another delivery date”

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Posted 5 years ago

“After contacting Argos for help with my PC I purchased from them not working, I have received the most awful customer service using live chat from an agent named Mia, she gave incorrect information then complained when I challenged her that she was wasting her time! After wasting several hours the Lenovo PC has been supplied without a serial number resulting in Lenovo not being able to raise a error report to enable a repair, Argos still won’t help! I will be taking this further and will not shop with them again.”

Helpful Report

Posted 5 years ago

“Useless customer service got cut off. Cancelled my order, did not tell me it was cancelled, had to call Them. Then after speaking to Justin on chat, who could not write English properly. Only to be told my money will be refunded in 5 working days, not acceptable. Multiple spelling mistakes on the chat. You do not monitor your chat as stated on the phone. Order number 1542359234.”

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Posted 5 years ago

“money thieving criminals with artificially low prices that local businesses cannot compete with. Can't get hold of them on the live chat, been stuck on 16 minutes for hours. Try to call up instead and a robot terminates the call automatically after you enter the number number saying it cant process a refund. I wasn't calling for a refund, I was calling to change the address for delivery. Big load of corporate idiots. Worst customer service. Boycott argos”

Helpful Report

Posted 5 years ago

“Ipad Air 2020 at £579. I checked stock availability 6th November (In Stock) click and collect immediate pick up, so i proceeded to purchase click and collect only to find i could not collect until Tuesday 10th November from Stoke Festival Park Argos Store once I had paid for the Ipad... Still down on website immediate collection, incorrect information on this site. I had tried to contact the store and to no avail. I contacted live chat only to be told it was a mistake on Argos website. The purpose of my order was to be able to collect the same day. Argos took my payment but then to cancel the order I have to wait upto 5 days for a refund. I ordered this item on the information i was given which is false. Live Chat is an appalling service, all they kept saying was contact the store, I had tried many times to no use, then was told to wait until the 10th, but that was not the reason for ordering from them, it was to get immediate collection. Appalling service from Argos would never order from them again. DO NOT BUY FROM ARGOS”

Helpful Report

Posted 5 years ago

“NEVER HAVE OFF ARGOS AGAIN.... Ipad Air 2020 at £579. I checked stock availability 6th November (In Stock) click and collect immediate pick up, so i proceeded to purchase click and collect only to find i could not collect until Tuesday 10th November from Stoke Festival Park Argos Store once I had paid for the Ipad... Still down on website immediate collection, incorrect information on this site. I had tried to contact the store and to no avail. I contacted live chat only to be told it was a mistake on Argos website. The purpose of my order was to be able to collect the same day. Argos took my payment but then to cancel the order I have to wait upto 5 days for a refund. I ordered this item on the information i was given which is false. Live Chat is an appalling service, all they kept saying was contact the store, I had tried many times to no use, then was told to wait until the 10th, but that was not the reason for ordering from them, it was to get immediate collection. Appalling service from Argos would never order from them again.”

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Posted 5 years ago

“Refused a refund for defective earphones, the girl i spoke to was grossly rude and ignorant can believe she's employed. I will never shop in Argos again and advise no one else do. Argos in Sainsbury's portswood Southampton.”

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Posted 5 years ago

“Very poor service over the telephone about Argos card. With being told I was paying interest as well as late payment fees each month to find out I wasn’t on a buy now pay later scheme as this wasn’t Made clear . I then spoken to two people over the phone and there was no customer service they belittled me and made me feel like a idiot. When trying to come to a solution I said I can’t pay the outstanding amount now but I will set up a direct debit for them to tell me i Would still be being charged interest . I feel as though this is a money making scheme and I have been conned over double the amount I paid For the item . I am now left skint and unable to feed my family because of this . There was no compromise and felt as though no one understood where I was coming from . It wasn’t clear that the min payment I was paying was not enough and that I would be charged late fees.”

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Posted 5 years ago

“We ordered a mattress from Argos on Sunday and it was confirmed for delivery on Tuesday between 13.30 and 15.30. I was at work until 1pm but my partner was here. He took a call at 12.30 and the driver asked if we live in a block of flats which we do. The 10th floor. He asked if there was another way of getting up there without using the lift. I think it would be a little difficult dragging a double mattress up ten flights. The slot came and no mattress arrived. There was no further contact from the driver. I rang Argos and waited 20 minutes to be connected. Someone told me it would be delivered by 4. It wasn't. I waited ages for live chat and was told by Susan that she would contact the driver and ask him to ring with an expected delivery time. He didn't. I rang Argos again. A 25 minute wait. The man I was speaking to asked if I would hold on while he spoke to the transport team. This was 6.45 pm. Apparently the drivers didn't want to deliver to a tower block. What! Its at the drivers discretion. Health and safety. What did they think were the risks of using a daily cleaned lift. It's just over a week ago that I got a new washing machine from Argos and those guys were happy to bring it up in the lift and take the old one away. We're trying again on Thursday afternoon. Hopefully another crew will be prepared to bring it. If not it will be cancelled and I'll get it somewhere else. Those guys will have lost their company a sale and I will spend my £400 somewhere else. The driver should have told my partner they weren't prepared to deliver to us but I guess he didn't have the bottle. They just left us hanging. Also if they aren't prepared to do the job they are employed for then maybe they should seek alternative employment!”

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Posted 5 years ago

Argos is rated 2.7 based on 4,065 reviews