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Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
The worst company ever. They steal from their loyal customers and their head office does not reply! I feel so helpless to be bullied by such a big company. I am going to spread awareness because they are not good people. They have the worst customer service in the history of customer service and they lie. DO NOT BUY FROM THEM! They do not understand what being loyal is! My friends and family have been informed and they have left them! I will not rest till they are caught
Helpful Report
Posted 4 years ago
I ordered and payed something a month ago. It said it was in stock for delivery and it would take up to 14 days. Heard nothing after a couple of weeks and i had to call in so i could get the date it was going to be delivered. Took nearly 2 hours to get through and they finally told me the date. That was tomorrow which was a full month after I ordered it. I'm now being told the delivery that was arranged for tomorrow is now arranged for another 2 weeks the day before it was supposed to get here. So basically i will be waiting a month and a half after paying for something that was supposed to be in stock and delivered within 14 days only to not know if i'm even going to get it. I cant get through to their customer service, no replying to their emails and their chat bot wont accept my post code so i'm basically stuck now and down 200 quid for something i'm not even sure at this stage is coming
Helpful Report
Posted 4 years ago
Placed and order, did not receive any confirmation whatsoever, the order is not even in the system, but money was taken away from me. I will never use their services again!
Helpful Report
Posted 4 years ago
They cancelled an order we waited 3 weeks for less than 24 hours before delivery time and only by an email, no one even bothered to call so we only realised when the item never turned up. They tried to give us another date another 3 weeks away, claiming the item was not in stock and no longer sold, but continued to offer the item for sale on their website with guaranteed 20 day delivery. Lost a days money staying off work for the delivery, and had already got rid of the other fridge so there was space for the incoming order so now we are completely stuck. Absolutely disgusting customer service.
Helpful Report
Posted 4 years ago
Absolute pants... Same day delivery? What's that? Pay for item, advised it is dispatched, given a time slot and wait and wait and wait some more... call customer service, they don't care, told to wait till 11pm, there is nothing they can do. Wait until 11pm, still no delivery, what a waste of money and time ! Hopefully I can get a refund but no doubt il have to wait a very long time for that too! Will be shopping elsewhere in future.
Helpful Report
Posted 4 years ago
Absolute Rubbish Bought a Hand blender… Absolute Rubbish Bought a Hand blender which proved faulty as soon as I plugged it in so contacted ARGOS who after about 10 minutes said as I had reported it straight away and it was not shown on the system as delivered could I report it again next day.So on Friday went through it all again and was told it would be collected on the next day (SAT) between 7 am and 9 pm got up early and stayed in all day and Nothing next day nothing so contacted them again and was told as it was delivered by Yodel it won't be collected till Monday ,didn't even ask me if someone would be available .Talk about the left hand not knowing what the right hand was doing ! They have taken my money and tell me it will be up to 5 days to get credit . What a load of rubbish they are . Guess what its now 9.45pm still not collected another promise broken what can I do
Helpful Report
Posted 4 years ago
Ordered a washer on sunday , arranged deliver for following saturday between 7-11 , Received a text confirming delivery of washer between 7-11 . Old washer collected and told there was not the capacity for the delivery driver to collect old washer and new one would be delivered during the day !! 11am passed , 2pm passed no washer called Argos who advised the washer would be delivered by 6pm that evening , 6pm arrived , still no washer made a second call to argos who advised the washer was showing has being delivered therefore they can not do anything until they receive the item back in the warehouse flagged as a failed delivery !! No washer basket full of dirty clothes ! Called Argos sunday morning and again we were told they could not help us until the washer is flagged as failed delivery, to date £350 down and no washer !! Argos this is unacceptable you should not take money if you can not deliver on time ! Disgusting service
Helpful Report
Posted 4 years ago
You texted 3 times to tell me my new cooker would arrive on Friday 9th October. It did not. Spent 20 minutes on hold to your phone line this morning only to be offered the explanation that the texts "probably" meant the cooker had been delivered to the courier. But couldn't get a contact for the courier to find out status of delivery .The cooker is to replace one in a house we have let out. All very unsatisfactory!!
Helpful Report
Posted 4 years ago
Kempston Interchange branch will not refund your item if you brought from another Argos store . Please be aware of this the Manager there very unprofessional just walked off and told me too take item to the store I purchased from .
Helpful Report
Posted 4 years ago
Unpleasant instore staff, supervisor was just ignorant, WSM Live chat staff dont seem well informed/knowledgeable so chats take an eternity to complete Phone number given to call but cant get through Took far far far too long to complete an online transaction 3 weeks for delivery is not very impressive
Helpful Report
Posted 4 years ago
I signed into my account to cancel an order and it is stating that I have already picked it up and I have not. I have had to waste my time chasing customer services to try to rectify. They are so difficult and unhelpful.
Helpful Report
Posted 4 years ago
Terrible customer service. Pray you never have a problem if you ever buy from this awful company.
Helpful Report
Posted 4 years ago
I have a faulty telephone purchased in March and the Argos site sends me around in circles and I need to return it without success
Helpful Report
Posted 4 years ago
Every single time lately and I’m going on 10+ attempts Argos online transaction becomes a “ ghost transaction “. Have to wait for the money to be refunded You contact Argos and you get a smart ass saying yeah sorry you’ll get it back in 3-5 days and they won’t “ go round in circles “ how is that anyway to talk to a custmor when the problem is with Argos and has been for a while - but you can’t reserve and pay in store
Helpful Report
Posted 4 years ago
Pre-ordered the new Xbox Series X console and had a confirmation email, they took full payment and all looked good. A couple of days ago they cancelled the order without contacting me and when I finally got hold of somebody over chat that said it was cancelled by them as was a duplicate order. There was no duplicate order. Both my son (at a different address and differed Argos account) and I ordered and he had to make use of my credit card as they take full price on a pre-order unlike other companies who take just a deposit. They had no desire to sort it, will stay away from them in favor of Amazon.
Helpful Report
Posted 4 years ago
Been waiting a long time to get hold of a 20kg kettlebell, stocks limited due covid 19. Checked argos site and they were back in stock so I ordered one for delivery the next day. No email or text was sent confirming my order was out for delivery so I contacted them. Order was showing as missing, and no other stock was left so was sent a refund. Whilst I cant fault the service I received, I did have to chase the order before a refund was offered but I am more disappointed that after waiting months and finally ordering an item that was in stock I am still without the item 😒
Helpful Report
Posted 4 years ago
I visited your store in Borehamwood today there was no que there when I first got there at this point a lady came directly after me in a few seconds the person letting people in told me very abruptly to get in the que I told him I was there first he then once again Told me very abruptly making a spectacle of me at the door to get into the que behind the lady behind me This door person was actually looking the other way when I arrived at the store and did not see the que forming until he turned round I was totally embarrassed at this and I was made a show of by his attitude towards me if you check your cctv you will actually see that there was no que at the time I arrived your door person was looking in the opposite direction so pleas tell him to make. Sure of his facts before accusing a person in the wrong this is called defamation of character and also discrimination please give your door assistant some training with customer service as this had totally upset me I ended up walking away from the store over this and will not be shopping in Argos again
Helpful Report
Posted 4 years ago
Hisense Roku 50"TV. I purchased a hisense Roku 50" tv from Argos just over a year ago. It has proved to be the worst tv I have ever bought. The sound quality is poor, build quality flimsy. A few months ago I got an error message on screen saying the usb device needed more power( no usb device has ever been connected. I tried to dismiss the message , but it would not go away-covering the centre of the screen. Powering down the device didn't cure this so I contacted hisense by email ( the only way to contact them) to make a claim on the 2 year warranty. Took nearly 2 weeks for them to respond and that response would be to submit proof of purchase, which I no longer have. I registered and submitted all that information to Hisense when I registered the TV. Bearing in mind this error message has rendered the TV useless as it covers most of the screen, so I couldn't wait another 2 weeks for a response from Hisense so I took a look a the usb slot and discovered that there is no platic inside the slot so if a usb device was inserted, it wouldn't work due to a faulty port. I tried blowing the socket clear with an air cleaner aerosol, which didn't solve the issue and I eventually I got rid of the message by having to prise terminals within the socket. In the past 2 days I have had to retune the TV 3 times as it has lost the channels. The only way to retune this pile of **** is to do a full factory reset which means you have to.online to re-activate the TV with Roku. This is totally unacceptable for a £400+ TV. The manufacturer-Hisense - just seem not bothered. Hi sense products came highly recommended from an aerial installation company, but I regret the day I bought this 50" TV. I will never buy another Hisense and am now actively posting online online to avoid this manufacturer.
Helpful Report
Posted 4 years ago
 Good afternoon , I’m writing to you direct for a number of reasons to do with my experience when Purchased a high hair from Argos in Coalville Leicestershire . At the end of last March 2019 I ordered & paid for a highchair from the store on reservation number -455506 & my son in law picked this up from the store for my baby grandson Late last year once he was old enough to use the high chair the back gave way after only being in use for about a month , my daughter was upset & disappointed with this & she went to the store to express this . She was told that there hadn’t been any complaints about the highchair & my grandson must have broken it ! , she was angry at this response but needed a highchair so reluctantly disposed of it & brought another one which may o add is still being used today purchased from another firm . I was not happy as I had paid £60.00 I’m not only a product that didn’t last for more than five minutes but to be told my grandson had broken it which was not the case at all . With lives being busy we thought we wouldn’t be able to prove anything so reluctantly didn’t take our dissatisfaction any further than the shop only to receive an email a few weeks ago to say that you had a product recall in this highchair both me & my daughter received this email so my daughter not being happy & finally something from yourself’s to say that my grandson hadn’t broken it at all but it’s a su standard product so she called the number on the email . She explained all the the agent & was advised if I still had a bank statement or reservation number for either of us to go the store for a full refund of the amount I had paid . This I did last Monday the 21st of September to be greeted by a young lady who said no refund as I didn’t have the highchair she dismissed me straight the way with zero customer service I asked to talk to the store manager of which she disappeared round the back leaving me standing waiting for a good five minutes for them both to come back to me with him saying the same thing . I said I’m sorry I want you to call through to the number on the email & explained what my daughter had been told & that I have a copy of the transaction on my banking app & the reservation number , I got my daughter on the phone & had her on load speaker so they could hear her confirm her conversation when she called you only for the young assistant to stand there laughing at my conversation with my daughter which I’m itself is a disgraceful way to act in a customer service roll especially regarding a complaint !! She said as well “ you shouldn’t listen to them at HO as they are all kids & they do not know how we work in store !!!!” Again shocking to say that to a customer ! The man who the manager got through to on the call at your HO listened to everything I had to say & assured me that hexx CCD’s would pass this to a manager to look in to & that o would get a call within the next two days I’m still waiting !!! Angry is an understatement hence me coming to you direct I purchased the highchair in all good faith , I’ve been told my grandson broke it 😡I’ve been laughed at by your staff 😡I’ve been promised a managers call & this hasn’t happened 😡I I work for a big corporate firm like yours & I find all this shocking service I would like you to look in to this for me & get back to me within the next 24 hours as I am now demanding a full refund because of the above & a resolution regarding the way I have been treated in this matter Please see below a snap shot of my bank statement for My bank transaction when I purchased the highchair . The transaction cleared my bank account on the 22/03/2019 VIS ARGOS LTD COALVILLE. £ 68.99 Regards Denise Stretton
Helpful Report
Posted 4 years ago
I work for a big corporate firm like yours & I find all this shocking service I would like you to look in to this for me & get back to me within the next 24 hours as I am now demanding a full refund because of the above & a resolution regarding the way I have been treated in this matter Please see below a snap shot of my bank statement for My bank transaction when I purchased the  highchair . The transaction cleared my bank account on the 22/03/2019 VIS ARGOS LTD COALVILLE.  £ 68.99 Regards Denise Stretton
Helpful Report
Posted 4 years ago
Argos is rated 2.7 based on 4,023 reviews