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Argos Reviews

2.7 Rating 4,023 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,023 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Never buy from Argos!!!! Scammers!!!! Bought a cellphone last saturday, supposed to come in on monday, however I am still waiting for my order!!!! But Argos claims order has been delivered. Driver has seen ID customer and handed the item to the relevant customer. NO ONE FROM ARGOS HAS EVER APPROACHED THE BUIDLING. Thank god, I live in a high-rise building, CCTV in operation, and care-taker present at the main enterance of too. Scammers, how dare you to lie!!!! How dare you. Manager at the Sainsbury's claims that he knows the driver, who is a "trustworthy" driver. However, he has not reached the property of the customer, but delivered the item at the MAIN ENTERANCE. Since when do we deliver at the main enterance??? Have people gone nuts to stand at the main ENTERANCE in this cold weather waiting for an Argos order. Are we not supposed to knock at the property where order supposed to be delivered??? Scammers!!!! You think you can walk away this easily!!! You wont receive a penny from me!!! I have been a customer for years and never ever had this experience with Argos before, never!!!!!! How dare you to lie? How dare you? I hope Argos goes into administration soon!!! You scammers!!! karma will take you soon!!! Neither customer is willing to talk, nor do they pass the case to their head office to look into it. Claiming order is delivered. A shitt company!!!!
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Posted 4 years ago
Argos has not delivered my order, but claims order has been delivered to me. Confirms this according to the driver who supposed to deliver the item. Driver claims after having seen ID customer, item is handed over to the relevant customer at the MAIN ENTERANCE of the building, not even been to the property where it supposed to be delivered. Do we deliver items at the main entrance of a high rise building where thousands of other people live. Is this a clear game of lies. As I am still waiting for my order. Living in a high rise building, thank god, CCTV in operation. No Argos van has approached the building! Where is my order!
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Posted 4 years ago
Ordered plastic sheds wrong parts sent it was exchanged sent another parts not correct took al in all 6 hours to get through they said they would compensate with 100 pound voucher which had to be used with in a few days which we tryed to order an item and use the voucher which was only for 5 pound what a load of rubbish such bad customer service never shop there again Andrew
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Posted 4 years ago
Do not use the thamesmead store every time I buy something it has something missing they clearly don't check there refunds when they are brought back I've had two items one a cabinet and one avpn excercise bike and both had been brought back the cabinet hat a foot missing and some screws and the bike had a ripped box and no instructions and no screws or special bolts for the seat etc it's always the same from Argos thamesmead SE28 avoid if you can.
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Posted 4 years ago
Never buying from Argos again! Absolutely useless customer services, ordered an item to a Sainsbury’s click and collect and the box was completely open and items coming out; the Sainsbury’s clerk said it came like that and to complain to Argos. I inspected the items when I got home and parts were damaged! Spoke to customer services who told me to take it back to my nearest store for a refund; which I did, but that store doesn’t except refunds! Now I have to spend more time and money going elsewhere! A joke, no wonder Amazon is taking over; hope Argos goes into administration!
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Posted 4 years ago
Buyer beware. Argos have just sold me an indesit condenser driver (IDC 75). Got exceptionally hot on its first operation...clothes too hot to handle. No customer service available whatsoever, even though I was very concerned. Later discovered online that they had sold me a dryer that is subject to recall from indesit because it is a fire risk! The recall was implemented in July 2019...so no excuse for this. Ongoing.....
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Posted 4 years ago
Website couldn’t be more useless. Dreadful. Don’t answer phone, no one to talk to. Should never have closed shops. Haven’t got a clue.
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Posted 4 years ago
Still no joy after 7 months of pure frustration with this company. Never again. I EVEN EMAILED SIMON ROBERTS THE CEO AND HE COULD NOT EVEN BE BOTHERED TO REPLY WHAT JOKERS. NO WONDER THEY ARE CLOSING DOWN SO MANY STORES ! AVOID ARGOS AT ALL COSTS
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Posted 4 years ago
I ordered a mattress from Argos. The delivery was fine but they also had to take away the old one. The driver said he couldn't cause the truck was full and someone would be along later. Waited and waited clearly no one was coming. phoned them your just left in a queue forever. Tried the chat function 3 times in one evening and 3 times the next evening. Finally got someone to organise the pickup of the mattress on the 3rd attempt this time. Absolutely aweful experience. Disgraceful treatment. Mattess pickup men fine, person who helped me organise a pickup great, everyone else NIL -0.
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Posted 4 years ago
The screws were in bad condition when i was setting up my cooker now it doesn't work as the screws went through
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Posted 4 years ago
I placed an order for next day delivery. When the item didn’t arrive 2 days later I contacted the customer care team who told me there was no trace of the item in transit, so they issued a refund. That’s fine, these things happen. However I came home 4 days later to find the item in my back garden. It had been thrown over my 6ft fence, was no longer in the box ( from the impact of it hitting the floor). Smashed in pieces and soaked wet through. The box literally broke apart as I tried to stand it up. To make matters worse it was dumped on top of freshly laid lawn which is now damaged from the weight of the item. I contacted Argos to collect the item which they promised would be the next day, however I waited in all day for nobody to bother turning up. The driver claimed he couldn’t gain access to the property’ which is simply a lie because I left the item on the drive way (completely accessible) as instructed by Argos themselves. So another collection was made and again no one turned up. Now all they can offer is a ‘all day’ collection tomorrow and I suspect as per the others nobody will turn up. Now I have an item that wasn’t suppose to be delivered, Is damaged, soaked wet through and impossible to return. Ohh and Argos feel they have the right to hold my money until the damaged goods they dumped into my property 6 days late make it back to them by some miracle using there dreadful courier system.
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Posted 4 years ago
41 minutes ago Broken Wardrobe Rio wardrobe arrived with a broken door and part missing. returned and refund requested. Still awaiting refund 2020-11-04T08:41:49Z [A:Adam] Perfect now I can see an error of some kind has frozen the automatic refund on the order, I can get finance to look into and fix this by doing a manual refund in 24-48 hours and then it takes 3-5 working days for the bank to put it back into your account? Argos not now speaking to me on live chat or phone and are not refunding my money. About to report Argos to ombudsman
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Posted 4 years ago
I ordered a bag for some day delivery was meant to come between 7pm and 11pm received a text but didn’t get my order. Next day during an online chat was told they had technical issues would deliver that day between 7pm and 11 pm again it did not turn up. Did another online chat next day was dealt with by an arrogant customer service person who did it was delivered and would investigate but it would take 48 hours asked questions which they evaded finally they ended the chat. Did another on line chat were I was dealt with a well knowledgeable person who was able to advise there had been problems and other parcels were not delivered.she informed me that a new order would be raised and it would take up to 48 hours but should be before. Even if you pay for same day delivery Argos don’t seem that bothered it you don’t get your goods. Go somewhere else
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Posted 4 years ago
Worst customer service. They delayed my delivery twice and then delivered the wrong items. The arranged to deliver again and once again delivered the wrong items. It’s been 5 days and they now aren’t responding to messages. I still don’t have the items or a refund.
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Posted 4 years ago
3rd time in a row now that I have ordered and you've ate my money and then I dont get it back for 14 days even though ive rang before and they stated 5-7 days. Never gonna order again because I'm a vulnerable adult with asperges and this unexpected situation has coursed breakdowns!! I won't be ordering again
Argos 1 star review on 11th November 2020
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Posted 4 years ago
Still no cooker have been waiting 3 months...first delivery the item was faulty second delivery DHL man was off sick so now I have to wait yet another month for another delivery date
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Posted 4 years ago
After contacting Argos for help with my PC I purchased from them not working, I have received the most awful customer service using live chat from an agent named Mia, she gave incorrect information then complained when I challenged her that she was wasting her time! After wasting several hours the Lenovo PC has been supplied without a serial number resulting in Lenovo not being able to raise a error report to enable a repair, Argos still won’t help! I will be taking this further and will not shop with them again.
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Posted 4 years ago
Useless customer service got cut off. Cancelled my order, did not tell me it was cancelled, had to call Them. Then after speaking to Justin on chat, who could not write English properly. Only to be told my money will be refunded in 5 working days, not acceptable. Multiple spelling mistakes on the chat. You do not monitor your chat as stated on the phone. Order number 1542359234.
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Posted 4 years ago
money thieving criminals with artificially low prices that local businesses cannot compete with. Can't get hold of them on the live chat, been stuck on 16 minutes for hours. Try to call up instead and a robot terminates the call automatically after you enter the number number saying it cant process a refund. I wasn't calling for a refund, I was calling to change the address for delivery. Big load of corporate idiots. Worst customer service. Boycott argos
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Posted 4 years ago
Ipad Air 2020 at £579. I checked stock availability 6th November (In Stock) click and collect immediate pick up, so i proceeded to purchase click and collect only to find i could not collect until Tuesday 10th November from Stoke Festival Park Argos Store once I had paid for the Ipad... Still down on website immediate collection, incorrect information on this site. I had tried to contact the store and to no avail. I contacted live chat only to be told it was a mistake on Argos website. The purpose of my order was to be able to collect the same day. Argos took my payment but then to cancel the order I have to wait upto 5 days for a refund. I ordered this item on the information i was given which is false. Live Chat is an appalling service, all they kept saying was contact the store, I had tried many times to no use, then was told to wait until the 10th, but that was not the reason for ordering from them, it was to get immediate collection. Appalling service from Argos would never order from them again. DO NOT BUY FROM ARGOS
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Posted 4 years ago
Argos is rated 2.7 based on 4,023 reviews