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Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Went into store and ordered my sofa and units-all brilliant until the delivery turned up!!! I couldn't get my front door off and fair enough the drivers said they weren't allowed to touch it but when the sofa came out of the van I could see it would fit anyhow as smaller than the one we just got out. Delivery men disagreed and said it wouldn't fit at all so could arrange another delivery. I said I would get it in by getting my husband to leave work and remove the window. They then just left it in the street without even trying to get any of it in and off they went. I called my teenage son to have a look and he agreed with me and we picked it up and got it in the door without any problems at all. I felt totally let down down that they never listened and didn't even try to get it in-my husband wasn't happy either as he left work and lost pay because he was on his way home when I rang to tell him not to bother as done it. Will definitely think twice for getting anything by home delivery again- just really glad it didn't rain!!!
Helpful Report
Posted 9 years ago
Same day delivery is excellent, I didn't have time to head to the local Argos I was near before travelling home. On arrival home I purchased an item online at 4 PM on a Sunday afternoon and it stated delivery was still available between 7 and 10 PM the same day. It arrived at 8:10 PM - amazing, well done Argos - for £3.95 its worth every penny and beats Amazon hands down - brilliant !
Helpful Report
Posted 9 years ago
I ordered an activity centre for my grandson one evening on line. I was informed that it could be delivered next day--- and it was. At 7am I was texted a 2 hour slot, and was then texted 15 mins before delivery. My delivery driver was a lovely young woman, who was both polite and helpful. 10/10 for Argos delivery--thank you
Helpful Report
Posted 9 years ago
Ordered a fireplace back in January. Eventually cancelled it in October after 7 deliveries, one no show delivery (with no notice), mostly damaged goods or completely wrong fireplaces delivered. Continually on the phone to Customer Service and how many managers dealt with us I couldn't even remember!!!! Given £60 in vouchers as a sorry!!!! Dreadful service and one very unhappy angry 'EX' customer. Went elsewhere & same fireplace delivered within 10 days with no hassle whatsoever.
Helpful Report
Posted 9 years ago
I recently moved and I bought a great deal of products from Argos at Lewisham. One of them was a duck feather duvet from their own company Living. Due to poor product quality control the feathers were not washed and the duvet smelled like bad fish, making it impossible to use. I should have guessed that something is wrong as the product was not delivered in the advertised package but in a sealed plain bag with its tags inside. I took the product back for a refund as it was obviously defective.They said that for the exact product they don't refund once it is opened. Like I could know it smells before opening it. Looking at the customer reviews, many have complained about the smell. These people should care more for their customers, that in many cases have spent a lot of money in their stores. I am not buying from Argos again. Well done losing a customer.
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Posted 9 years ago
I have bought bedroom furniture and a digital camera from your Stratford Upon Avon store,both visits where superb, your sales staff dont just take orders but also give correct advise and my overall comment would be FIRST CLASS AND THANKYOU.
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Posted 9 years ago
Fast track delivered my order 3 hours after l left the store superb. Driver was Tom Cunningham fast track indeed.
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Posted 9 years ago
Completely unsatisfied! Couldn't be more unhelpful with the delivery of my washing machine. In the end it was easier to cancel item and order with another company. Would not recommend.
Helpful Report
Posted 9 years ago
I ordered a large suitcase to be delivered next day waited in all day and it never came finally came the next day but was the wrong item rang argos took ages for the person on the phone to sort it out he had nt got a clue what to do after a very long time on the phone they are sending out the correct case in 2 days ?why not next day it was their fault but they couldn't care less .absolutely disgusting customer service
Helpful Report
Posted 9 years ago
Charlie at East Grinstead was helpful, polite, friendly and calm today when we needed to change our order. First class customer service. Thanks so much.
Helpful Report
Posted 9 years ago
Bought a samsung galazy tab and find although ove been an excellent and loyal customer you have no purchasr history to aid a pronlem im having. Seems samsung have latched on to this major flaw!! Truly disappointed in you both
Helpful Report
Posted 9 years ago
Still waiting for I phone with no information update nobody knows anything so why did they what they don't have ???? Not professional or correct.
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Posted 9 years ago
Too many customer advisers answering complaint all not knowing what the other advised. Rang them up today, very unhelpful about wardrobes that have fell to pieces within 6 months this. No compensation or goodwill gesture, just the hassle and inconvenience of dismantling everything and taking more time off work for collection of shoddy goods from Argos.
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Posted 9 years ago
Customer service is an absolute joke, rang three times and after giving all details they asked for, order number, name and address was told they would be transferring my call to the correct department. Three times this happened and every time after two rings they hung up. Awful company????
Helpful Report
Posted 9 years ago
I ordered some fishing tackle for a work colleague, from Ebay for delivery to my local Argos store, justso we didnt miss the delivery driver. After 12 days had passed by, i started a resolution via Ebay, because i had not received any messages from Ebay or Argos, the vendor sent me a message to say that the store in question had received the package 6 days earlier, and perhaps i should contact them , several very frustrating calls later they found my package and within minute i had my code for pick-up, When i went to the store at 9am the next day i asked to speak to the manager, what a waste of time, he did not want to listen to my moaning about what a group of "knuckle dragging dickheads" they employed at this store , his reasoning was "they are simply a parcel receiving depot, it is not there job to chase parcels". Well Michael at the Nuneaton store you deserve the sack!
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Posted 9 years ago
Everything is becoming online only, with hardly any items in stock. Try and buy various console games and they are near enough always online exclusive. The Argos high street customers and stores are being neglected. Argos is becoming a joke. What the hell is the point of Argos high street stores if you can't order anything in to them? To top it all I actually witnessed a customer complaining that his EBay order hadn't turned up into this particular high street store. Is Argos insane?? They accept orders from the likes of eBay, yet fail to order loyal customers the required products into their high street stores, when this bloody service should be provided as standard to an Argos customer. In my opinion. Whoever's running the company is clearly out of touch with it's customers and needs to he replaced. Go Argos! What a bloody laugh.
Helpful Report
Posted 9 years ago
Repeated broken promises about delivery. Originally stated when I purchased the item online that delivery would be two days, but I chose a date that gave them 4 days. No problem I thought. Received a confirmation for that date. On the day I checked the tracking on the Argos website and it confirmed the delivery date for that day. Waited in all day...no delivery or contact to say so. Tried contacting them, cut on twice before getting through to a third person. Explained that the order wasn't sent because they didn't actually have it. Promised that delivery would be on the 1st September, between 7:00 and 18:00. I confirmed this online and through chat message that it would definitely be dispatched and delivered. Waited around all day again, no delivery despite it stated on the tracking page that it was in fact dispatched. NOT HAPPY to say the least. To be frank, they are lying and making promises they must know they cannot keep. Unlikely to bother again, I don't mind waiting, but I pretty pi**ed with the lying.
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Posted 9 years ago
Reserve service via the telephone is useless, having had the store code rejected 3 times, and then as an advertised clearance item was not available anyhow anywhere, so why does your website promote goods that you know are not available, this is just to lure you in to finding an alternative, well the alternative is PC World or Maplins, Argos, thanks for nothing.
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Posted 9 years ago
I bought a Hoover only used it twice only had it fortnight and the belt broke had a month guarantee from argos .when I tried to return it I was told to contact Hoover I do feel they should of replaced as there maybe fault a with all these Hoover's. I'm now unable to clean until I am able to contact Hoover . It is an absolute disgrace . What does the guarantee even mean . I will be shopping elsewhere from now on.
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Posted 9 years ago
Having ordered a booster car seat online I have now found it will be delivered by standard post. If I'd known that when I ordered it I would have bought it somewhere else as I had assumed I would at least get a delivery date. Having had problems with Argoe before, as in they delivered to the wrong address I would be very wary of using them again.
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Posted 9 years ago
Argos is rated 2.7 based on 4,067 reviews