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Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Home Delivery -- Delivery men wanted to walk on new carpet with dirty boots to take heavy items upstairs, although I understand the health and safety issues around this and the alternatives I provided, I did not expect them to refuse to wipe their feet on some old towels, as apparently that too is a H&S risk. So they left leaving two heavy items on the drive for which we had to pay some passers by to lift for us (they had to be forced to take some money) Argos's response? "Ok we will investigate". Is this good enough? I'm afraid not, more items in the range for upstairs have been cancelled.
Helpful Report
Posted 9 years ago
Ordered 3 items for home delivery and when the delivery driver turned up only 2 items came rung customer service was told not in stock so it's either cancel or go and pick up item from another store worst customer service ever won't use home delivery again
Helpful Report
Posted 9 years ago
I preordered a game from argos it said on the email that it will come within 1 days i have waited 5 days and it still hasnt came. I have phoned online support and have had different answers by all of the workers and now i have to wait a further 4-5 days for the refund. I wont be buying from Argos ever again.
Helpful Report
Posted 9 years ago
This was a really Bad experience with Argos. After waiting 3 weeks for an item that never came, now I am waiting for an other couple of weeks for the refund. The customer service don't follow one protocol so call a couple of times And you will get completely different answers. Useless in comstomer service online and phone.
Helpful Report
Posted 9 years ago
Me and my elderly mum were unwrapping a cooker purchased from argos which slipped from the wrapping and smashed the oven door argos replaced the cooker so top marks to argos
Helpful Report
Posted 9 years ago
spent nearly a thousand pounds with argos , delivery times on website was totally misleading , 4 telephone calls on the 7/11/2016 , which were i am guessing computer generated but left my wife feeling she was subject to a harassment type call by that i mean .silent . i was told by the delivery dept that to sum up "tough" we got your money suck up are delivery time you cannot do any thing about it. as i was subject to the Argos campaign of "same day delivery" does this mean it only applies to paper clips and pens? the catch is you pay for all your items and then the email tells you off the date. which is wrong as one item i purchased had a 5 day delivery !!!
Helpful Report
Posted 9 years ago
Phoned up argos customer service today to pay my buy now pay later which was only 4:days late even tho I paid the balance off they have charged me 54.00 absolutely disgusting will never buy off them again
Helpful Report
Posted 9 years ago
WENT TO ARGOS TAMWORTH TODAY AND IT WAS THE SAME OLD STOREY HAVING TO WAIT OVER TEN MINUTES TO GET MY TWO ITEMS. THE ITEMS CAME CAME DOWN THE CONVEYER BELT IN ABOUT TWO MINUTES THEN I HAD TO WAIT ABOUT 10 MINUTES TO BE CALLED. THE STAFF ARE USELESS I COULD RUN RINGS THEM THEY HAVE NOT GOT A CLUE HOW TO RUN A SHOP, THATS WHY I DONT LIKE GOING TO ARGOS ITS ALWAYS THE SAME THOUGHT IT MIGHT HAVE GOT BETTER NOW SAINSBURYS HAVE TOOK IT OVER. COME ON SAINSBURYS SORT THIS SHAM OF A SHOP OUT
Helpful Report
Posted 9 years ago
I have had many problems with this company ordering multiple and they haven't got the colours in stock and now have just got told my son's beds will not arrive for there birthday they rang us to tell us just said there not coming and then put the phone down now I'm trying to get it done and im still have trouble its a joke
Helpful Report
Posted 9 years ago
Purchased a bed from Argos and got a delivery date of 05/11/2016. The delivery driver claims to have phoned myself yet both my partner and I have evidence that there was no effort to call or text us throughout the morning. I had to take a day of work for this delivery and now it's all for nothing. As this is the second time we have had an incident like this from Argos we will not be using them again and would never recommend them.
Helpful Report
Posted 9 years ago
LIsa went wrong. Worst customer service ever. Cancelled my delivery and had to wait another 4days. Then couldn't be bothered to call so they went home and Lisa customer service was its tough we can come back in 8 days,oh and if you don't like it cancel. She is an evil unhelpful woman (certainly not a lady) who enjoys saying no no no and cancel. Send the service desk back to India,at least they try.
Helpful Report
Posted 9 years ago
They ended my account a year ago and failed to tell me !!. Got the card out found it was a year out of date called CUSTOMER Service , after giving my details to 4 people i was told I had my account stopped a year ago but only as far as buying was concerned !!! I have a small amount to pay so the account is open i just cant use it ? I was also told i didnt use it enough! Well i will not be shopping at Argos this Christmas , Avoid these people at all cost
Helpful Report
Posted 9 years ago
they advertise "same day delivery" and " in stock" this is untrue, awful customer service
Helpful Report
Posted 9 years ago
I bought an appliance online, the Argos customer adviser assured me it was in stock and I paid in full, I was then asked to call a premium rate number to arrange delivery, was asked all sorts of questions regarding the size of my kitchen window ? the electrical points around, measurements of kitchen and outside area etc., I was then told it would be a month before they could deliver ! I complained to Argos who did nothing, it was actually over a month until I rcvd the appliance, I complained again to Argos who promised me my delivery charge refund, which they did not honour, shocking service, they take your money then leave you to arrange delivery ( that you have already paid for ) with a third party, they had my money for over a month, shocking ! never again !
Helpful Report
Posted 9 years ago
I previously left a review with two stars due to the extremely poor service I had received from Argos on line, regarding New Age Garage Furniture which arrived late, and in a damaged condition. I now need to downgrade this even further, as since leaving that review I have been desperately trying to get a replacement date, and still not able to achieve this. I have issued Argos with a Formal Complaint, and as yet, Argos have not had the common decency to recognise this complaint, or respond. Clearly, the worst issue is the lack of ability to fulfill their obligation of delivering my order in an undamaged condition, to the timeframe they claim.
Helpful Report
Posted 9 years ago
Airdrie - customer service shocking, waiting time for items 10 mins and only 2 people in shop
Helpful Report
Posted 9 years ago
I ordered online a number of pieces of "New Age Bold" garage furniture. Twice the order was partially overlooked, the time frames quoted were not honoured, the customer relations team stating that the product comes direct from the manufacturer, so using this as an excuse. The relationship between the manufacturer and Argos as a retailer in this instance has fallen extremely short of what is acceptable in this day and age. Many many emails, many many telephone conversations, lots of dishonoured timeframes, damaged goods delivered, and not yet replaced, I can only say, how poor Argos have been in my experience.
Helpful Report
Posted 9 years ago
Shocking. Paid £1300 for an American fridge freezer and range cooker. Delivery turns up and "Expert Logistics" won't take them up six stairs into the house. Whats the point of selling appliances if you won't deliver them. I will not be using Argos again. Expert Logistics...don't make me laugh.
Helpful Report
Posted 9 years ago
Went to my local store on Monday to purchase a Dyson V6 which was on offer for £199. This was not in stock so reserved it and given a reservation number and told to collect today (Thursday). Asked if I paid now or on collection, informed on collection. When I went into store today was informed the price was now £299. I explained I had my reservation number etc., but was turned away. At no time was I informed that the price could go up even if I reserved the item. Absolutely disgusted with the service I received.
Helpful Report
Posted 9 years ago
We purchased a chest freezer on the strength of a 7 working day delivery only to be phoned by delivery company and be told it would be 3 weeks delivery as they wait until they have a full load before delivering to a certain area I think this is blatant false advertising on Argos behalf I instantly cancelled our order in this day and age companies can deliver within 2 to 3 days not weeks will not order from Argos again they should not be allowed to advertise a service that they quite clearly cannot deliver on
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,067 reviews