Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,067 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

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“Having ordered a product on Monday to be delivered that night, I didn't receive it on the Monday or Tuesday. On Wednesday I was told the money would be automatically refunded and I would be contacted that day - got no communication from their customer service team, only an in-store member of staff. I had to then re-order the product, wait two more days for delivery but one week later I've still not got my original refund. Turns out I was never processed so if I hadn't followed it up in-store, I would never have received the refund at all. The staff were useless and disconnected. Can't stress enough how much time I wasted waiting in for the delivery, speaking to incompetent members of staff, waiting around in a store for something to be resolved or (and I still am) waiting for my money to be refunded. If I ever think about returning to Argos to shop it will be with a great deal of trepidation - my loyalty to the store is non-existent, my overall impression of their customer service is poor and I'd say the only reason to shop with that retailer will be based on price, not customer experience.”

Helpful Report

Posted 9 years ago

“Hugely disappointing product, followed by equally disappointing service. A serious fault with the handle resulted in a hospital visit for my 8 month old baby. Although still well within the warranty period, Argos's response was to direct me towards the manufacturer, who in turn completely resolved themselves of any responsibility, and directed me back to Argos. I would very strongly dissuade anyone from purchasing this sub-standard buggy. Fobbed off with a 'copy and paste' go away email from the manufacturer. Argos, although sympathetic in their correspondence, refused to remedy the issue and refund or provide an alternative buggy.”

Helpful Report

Posted 9 years ago

“I ordered a gift i needed for sunday on Friday as there was an option of next day delivery to arrive on Saturday at an extra cost. I got an email and text confirming their trusty courier (really yodel???) would deliver saturday. I was waiting at home all day on saturday for it not to arrive. When i called on Sunday after 20 mins waiting (at my extra cost ), the chat option was even longer 'ironic they advertise they will get back to you in a flash' i was told it seems it had not left yodel to go to the local depot 'it wont be with you till tomorrow'!!!!! end of story. very very poor service, They could at least had the courtesy on Saturday to get in touch and let me know it was not going to reach me so i had time to make other arrangements”

Helpful Report

Posted 9 years ago

“Horrible service!!!! Ordered a sofa and was expecting it on Saturday. Was told it would arrive between 7AM - 9PM so I stayed home ALL day for it to never arrive! They said have to wait ALL day today (sunday) in hope that it might show up. Are they having a laugh?? Definitely not served by Argos or their hopeless currier service YODEL. Furious!”

Helpful Report

Posted 9 years ago

“I bought a Lenovo Tab 3 8 tablet in Argos' Black Friday event last week for a supposedly discounted price of £89.99. Just days after the event, the price is now £79.99. I saw that many retailers refused to participate in Black Friday, decrying this as nothing but a con. How right they were, and quite shocking too that one of the UK's biggest retailers would indulge in such a shabby practice. Needless to say, I returned the tablet for a refund and bought another one at the cheaper price.”

Helpful Report

Posted 9 years ago

“Everything went wrong,I started by purchasing a fridge freezer,paid for it then decided I wanted the old freezer removed,I contacted live chat( what a complete joke that was) I typed the whole story in to someone who was obviously a half wit and he just put me on to someone else,had to type the whole story in again,then I was told there was no way they could pick up the old freezer at short notice.( even though I had just purchased it on line approx. Four min. Previous to going on live chat. They would ask the delivery people as a favour to pick it up and they said yes.... I paid £368.00 for the fridge but if they picked it up the cost would be £528.00 but that would include my new fridge freezer as well. I politely told them to cancel the oreder and I then emailed argos to confirm cancellation. I was then contacted by phone to ask about cancellation,I went through the story again and I was told under no circumstances could they charge that amount,£14.99 would be the charge and they could do it for me if I didn't cancel the order. I agreed and and said I hope there would be no more mistakes or change of circumstance,they assured me everything would go ahead smoothly. I ordered the fridge on the 28 November and I was told it would take five days for delivery. I then received five identical messages confirming delivery date of 3 December,that was perfect. I then receive s a phone call from the delivery people telling me the earliest date available would be Thursday 8 December would be the earliest for my area. I told them to cancel the order as I was told five days max. I then wrote to argos to express my concerns and to cancel order for myself,at least expecting then to contact me with an apology.... No I got an email saying they have cancelled my order and I will have to wait up to five days to get my money refunded I have been online to AOL who will deliver my new fridge freezer on Monday,the difference between the two services is unbelievable, I will never shop at Argos again,I honestly don't think they have half an idea between all of them,VERY DISSATISFACTION ANS VERY DISSAPOINTED CUSTOMER. RUSSELL THOMS”

Helpful Report

Posted 9 years ago

“argos are a big con they put up laptops for £179 and they had none they just con people i searched the hole of the uk and did not find any of argos stores that had these laptops i,ll never shop with argos again they just con people”

Helpful Report

Posted 9 years ago

“Reserved a camera, couldn't get there the day I was supposed to, arrived the next day with reservation number to be told it had gone up £50.00. Never will I go there again.”

Helpful Report

Posted 9 years ago

“Reserved a camera, couldn't get there the day I was supposed to, arrived the next day with reservation number to be told it had gone up £50.00. Never will I go there again.”

Helpful Report

Posted 9 years ago

“Recently bought a washer. On the purchase page it offers "delivery, installation & recycle", but I had to search on another page to get the order number for just recycle and then add to trolley. Many people would not know that they can opt for recycle without installation because it is not offered as a buying option on the purchase page-I feel this is an underhand way of getting more money from the customer. I also feel that another underhand method of getting more money from the customer is charging delivery for the recycle service. I had free delivery offered with the washing machine, but upon checking out the washer, it stated that my purchase had been split in to 2 parts and I was being charged delivery for the recycle service. This is so wrong, there was one delivery & collection required. The recycle was done at the same time as the washer was delivered and as the washer had free delivery with it, this should have covered the recycle service also-I had already paid £15 for this service, but was then forced to pay £7 delivery-shocking rip off. Argos was once the 1st port of call whenever I needed new goods-I will now think twice before using Argos again in the future.”

Helpful Report

Posted 9 years ago

“Ordered two toys. Stock showed as collection from store only. As child ill in night I checked stock again in morning and found home delivery was now in stock. Unable to cancel items on hold but ordered and paid for home delivery. Money taken straight away. Delivery day comes and goes with several texts to say they still had the other items on hold in store. In the evening two days after delivery was arranged receive an email from paypal saying I have been given a partial refund. Argos say the computers have crashed can I call in morning. I check the stock in the morning of the toys on hold in store, these are now out of stock. Call Argos to get interrupted by and shouted at by representative at call centre who states repeatedly that he did 'not have the facilities' to check stock. Apparently they only know when something is out of stock when you phone to say you have not received it! To top that I can have half the refund in 5 days then I will get a call from finance who will authorise the remainder to be refunded in a further 5 days. Not a sorry in sight. They do not seem to understand that a simple email saying it's out of stock would have made it possible for me to go to the shop where the other order was being held. Having said that from what I read in other reviews I stood a good chance of driving in paying to park then find that that order too was out of stock. I will not shop at Argos again.”

Helpful Report

Posted 9 years ago

“Ordered a next day delivery between 7.00am-10.30am, even had a text that morning to say it was on its way, anyhow by 11.30am no delivery so I rang Argos to see where it was and they said it's been delivered to some neighbour’s house down the road at 8.30am even though I was in, not even a call. We were not even notified by card in post, text or call to say it is delivered is beyond me... if I didn’t ring up I would have been sat in all day! And to make it worse I did not receive my parcel until day after.... If the driver delivered to some house on same street down the road he/she must have passed my house, if he/she looked at the house numbers he/she would have known to walk back like 20 yards... I gave it 2 stars is because they delivered to me last time!!”

Helpful Report

Posted 9 years ago

“Ordered my item online and paid for it. To collect from store. Was sent text saying the item was their and could be collected. I went the following day. It wasn't there!! Spoke to manager who was most UNHELPFUL. He said item was no longer in stock and so could only offer a refund. I'd made a special journey 45 minutes to get there. I said as I had paid they had entered in to a contract with me to provide the goods but was told yes but subject to availability!! So why did they take my money? Now having to pay £10 more to get from Amazon. Argos have refused to pay the difference even though they are at fault. Will NOT be using Argos again!!”

Helpful Report

Posted 9 years ago

“Purchased a Morphy Richards Microwave Sept 2015, no longer works! Local Argos Store gave a MR contact no who said they have nothing to do with the product, I was passed back & fore between Argos & MR 4 times then was told quite bluntly by Argos "customer service" that unless i had extended warranty there wasn't anything that could be done.”

Helpful Report

Posted 9 years ago

“Delivery was cancelled after waiting in all day! Now I have to wait a week for delivery!”

Helpful Report

Posted 9 years ago

“I have just used the Ebay drop-off counter at Argos Balham to send some packages. The girl at the counter was absolutely USELESS! It took over 30 minutes. She had no idea of customer service, didn't seem to know how to do her job, and didn't want to ask any of her colleagues to help her. The printer ran out of paper and instead of asking where to find the paper, she spent 10 minutes faffing about. It took for me to ask one of her colleagues for the laborious process to continue. I just hope I haven't got a parking fine whilst all this was going on. I also felt terrible for the enormous queue of people behind me who were also getting more and more irate. Next time I will go to the Post Office.”

Helpful Report

Posted 9 years ago

“After ordering some lamps for next day delivery, I waited in as advised, from 12 the next day. Minutes and hours went past with nothing arriving. After a few hours a text came through specifying a more accurate delivery time. Then 3 hours later, 8 minutes after the end of the delivery window Argos texted me to say they can't deliver my order!! They apologised but this doesn't get my time back! Poor service, a waste of time, inconvenient and I'm never going back.”

Helpful Report

Posted 9 years ago

“Bought a bed on line and paid for it, when it was delivered the delivery men refused to take it upstairs for me and left it in the hallway, I am a 68 yr old disabled man with very imited movement I had got rid of my old bed so because of Argos I had to spend the night in a chair, my careers son took the bed upstairs for me on his own, the customer service was a wast of timeI will never use Argo again”

Helpful Report

Posted 9 years ago

“I couldnt get my order sorted online, i phoned half expecting it to be closed as it was sunday but no it wasnt and a lovely lass helped me sort my order and argos card. Theneshe helped me with it all and it was delivered 2 hours later on a Sunday, first class service thank you!!”

Helpful Report

Posted 9 years ago

“I ordered an item online that showed in stock and paid for it to be delivered. That evening I got a call from Argos saying it was not in stock and a refund would be given. Not the best of service from a large company, very disappointing at this time of year. Will now have to look for item elsewhere!”

Helpful Report

Posted 9 years ago

Argos is rated 2.7 based on 4,067 reviews