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Argos Reviews

2.7 Rating 4,067 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,067 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
I bought apple watches 3 days ago tried them for couple of hours and was not happ with them. As I have orderee hem online I should jave right to return them within 14 days. Argos even saying 30. Only problem is, that if you open the box even break the foil you cant return it. Disgusting company. I have many experiences with shopping and this never happened to me. Do not shop with them its crap company.
Helpful Report
Posted 9 years ago
Went with the fast track, waited 20 minutes to be told they didn't have it. Can't be tru8.
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Posted 9 years ago
reserved a item from argos at the weekend and was text to say it would be ready for collection on monday went to local store to collect to be told that it had not arrived the customer ass was very nice and said she would arrange for the item to be delivered to my address the very next day. Received a text from argos to say my item would be delivered the very next day between 7am and 9pm waited in all day but no package phoned yodel who was going to deliver my package to be told they had not received it from argos
Helpful Report
Posted 9 years ago
Had an order accepted and a named delivery day and time, spent a whole Saturday waiting for delivery and nothing came , after 2 days contacted Argos and was told they did not even have stock of my order even though they took the money from my account, not good were the customer has to chase a company to rectify their mistakes no wonder they keep changing owners just hope Sainsburys sort them out soon as I have lost confidence in them
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Posted 9 years ago
Amazing, love Argos.........
Helpful Report
Posted 9 years ago
Advertise a national delivery service but then to be told its a local delivery service and that they do not deliver nationally and stock is only held in local hubs as per e mail from chairman office . Thank you for your email. I have been asked to respond as my colleague is out of the office. I was concerned to learn of the issues you have had with your order and our customer services and I wanted to offer my personal apologies for the disappointment this will have caused. Please rest assured that this matter will be dealt with in accordance with the seriousness that it deserves. I have emailed the Home delivery manager to enquire about this issue and he has advised that it is due to the item being available through the local hub 2 home delivery system and this is where if the item is available in a Hub store it can be delivered locally. This is separate to our Nationwide home delivery service as it can be delivered same day. As I certainly do not wish for this experience to be the benchmark through which you judge our service levels, I would like to send to you a Gift Card valued at £20.00 that I truly hope you will enjoy spending with us at your leisure. Can you instruct me as to where you wish for your Gift Card to be sent? Once again, I am sorry that this incident arose, however I thank you for taking the time to bring it to our attention and for affording me this opportunity to rectify your disappointment. I look forward to your reply so that I may action the necessary response immediately. Kindest Regards Kim Mills Director’s Office ( 01908 789171 *Kimberley.Mills@argos.co.uk
Helpful Report
Posted 9 years ago
Made an order didn't come on delivery day after 2 weeks. Then a supplier was mentioned to give a delivery slot which never happened. Asked for a refund callEd back and this was never done.
Helpful Report
Posted 9 years ago
Absolutely livid with the total lack of service provided. Reserved a tree on line today, received confirmation info and advised ready to collect after 4pm. So off I go with two excited kids to collect our tree. Go to the pay for reservation machine to be advised (in short) to go to customer service. After half a hours wait (as only one advisor dealing with one customer) I give up and go to the till. Woman takes details and advises me information may not be updated on machine. She then makes a phone call and after advises me tree is at another store. To cut a long story short she then arranges delivery to my home address for between 7-10. Ok. Sorted..:or so I think. So I let the kids stay up to wait for promised tree and at 9.55 I have the feeling there is some delay. I call customer service, spoke to a gentleman called Mathew who informed me my order had been cancelled!!!!! Beyond fuming he says he will look into it. Apparently my order had been cancelled as there is no tree?! So Argos took my cash, had my kids waiting, didn't even have the courtesy to call and advise me of issue. I'm then advised I can have a refund but as I paid by cash a cheque would have to be issued. What a total and utter joke. I will be going into store tomorrow. Hope Argos is proud of their appalling service, lack of customer service and most importantly upsetting my two kids. Total fail ????
Helpful Report
Posted 9 years ago
(Christmas Time) I Turned up 3 minutes after closing time (6PM, I thought they were open until 8PM on a Saturday) to be told, "Sorry We Are Closed" even though people were still standing around cataloges ordering stuff. I explained I'm only here to collect an ebay item and will be in and out in 60 seconds. Once again the reply was "Sorry We Are Closed" I pleaded a third time "No, we are closed" I turned away wishing her a Merry Christmas! Guess what one of my New Year resolution will be? Argos and their uninterested staff deserve what's coming to them!. Steve
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Posted 9 years ago
I'm extremely happy with my fantastic service from leigh Ann at the cupar store x
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Posted 9 years ago
Leigh Ann is the best staff member in the cupar store x
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Posted 9 years ago
I would like to thank leigh Ann from the cupar store for making me a very happy customer. She went over the call of duty to make my Christmas a happy one and helped me get exactly what I was hoping for. She is a wee diamond x
Helpful Report
Posted 9 years ago
During recent "sale", I found a GoPro action camera discounted by £100. Great ! I'll buy it I thought, however it was sold out in every store throughout the UK. Gutted. I kept on checking for this item but no joy. Until !! the day the sale ended , there it was, incredibly it was in stock at the full price !!!!! BEWARE OF ARGOS FALSE SALES !!!!!!!!
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Posted 9 years ago
Dont ever order from argos they are quick enough to take money off you then dont deliver your items then when your supposed to get a refund they dont even give you one been waiting now five days for my money back to be told i gotta wait another three days piss taking cubts
Helpful Report
Posted 9 years ago
It is pointless buying a replacement voucher from Argos. If you have a problem with your purchase and your local store is out of stock, Argos expects you to drive to whoever might have the item in stock. They will make no effort to replace the item or to ease any inconvenience.
Helpful Report
Posted 9 years ago
I've bought a Christmas tree and it was faulty. Even though I've bought a replacement voucher with it Argos expects me to drive 80 miles to collect it because there is no stock locally! That is poor poor service
Helpful Report
Posted 9 years ago
Embarrassing I ordered an expensive item that should have arrived the day after at the time established. It never happened. At 10pm I received a mail and a text saying that the delivery was not possible. The day after I called the costumer service asking what happened and if we could reschedule the delivery. I find out that my order was completely cancelled without my permission and I should re order it again by phone or via web. They also told me that they would refund me in 5 working days. This is happened one week ago, and still my money are not back.
Helpful Report
Posted 9 years ago
Everything went wrong!! Worst customer service ever received!! Called customer service and were put through to the the most rudest advisors twice! Product broke within 30 days of purchasing, went to the store to get a replacement, was told to ring the company as that was their policy, company said that it would be fine to exchange and that Argos should of done so, returned to Argos and was told that we needed a reference to state this manager would not exchange due to 30 day period ending no other alternative but to return home and get a reference number again, when called Argos customer services to complain, would not be put through to a manager and advisor was very rude and had no customer service skills at all, was very obnoxious and disrespectful! Rang product company to get a reference and told them the experience we received they informed us that the reference had no value, we will not be using Argos ever again and would advise anyone to avoid this company through the service we received
Helpful Report
Posted 9 years ago
I went into Tamworth branch today and bought a tea for two as a gift after paying I was told you will have to wait upto 2 weeks to activate it. I said this is a Christmas present so I will have a refund and by them something else I was asked for my debit card to do the refund I said as it was a debit card I will have the £30 in cash she said I will get a manager then a person who said she was training manager also said no refunds in cash? I reminded her of the credit consumers act were it states if paid by debit card a cash refund can be done as the money has left the customers bank account I was then told to leave the shop and banned me and said go away I was recording the whole thing on my phone her name was Claire attic I have since made a formal complaint to customer services and am claiming the money back from my bank. All I can say is DO NOT SHOP WITH ARGOS ITS NOT A NICE place And staff are clearly not trained properly. J williams
Helpful Report
Posted 9 years ago
I went into Tamworth branch today and bought a tea for two as a gift after paying I was told you will have to wait upto 2 weeks to activate it. I said this is a Christmas present so I will have a refund and by them something else I was asked for my debit card to do the refund I said as it was a debit card I will have the £30 in cash she said I will get a manager then a person who said she was training manager also said no refunds in cash? I reminded her of the credit consumers act were it states if paid by debit card a cash refund can be done as the money has left the customers bank account I was then told to leave the shop and banned me and said go away I was recording the whole thing on my phone her name was Claire attic I have since made a formal complaint to customer services and am claiming the money back from my bank. All I can say is DO NOT SHOP WITH ARGOS ITS NOT A NICE place And staff are clearly not trained properly. J williams
Helpful Report
Posted 9 years ago
Argos is rated 2.7 based on 4,067 reviews