Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,067 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

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“ARGOS SENT ME A £5 VOUCHER TO REDEEM ONLINE, BUT UNFORTUNATELY IT WOULD NOT ACCEPT IT. WHEN I PHONED CUSTOMER SERVICES THEY SAID THAT THEY WERE HAVING PROBLEMS WITH THE ONLINE VOUCHERS BUT IT WOULD BE ALRIGHT TO TAKE THE CODE IN STORE AND IT WOULD BE DEDUCTED FROM MY BILL AT THE CHECKOUT (WRONG) . I WAS TOLD I WOULD HAVE TO PAY THE FULL PRICE AND THEY REFUSED TO ACCEPT THE VOUCHER AFTER BEING TOLD BY CUSTOMER SERVICES IN WOULD BE OK. I TOLD THE STAFF I HAD SPENT TIME AND MONEY GETTING TO THE STORE AND COULD THE STAFF WENT TO TALK TO THE MANAGER (WELL THAT WAS A WASTE OF TIME) THE MANAGER DID'NT EVEN SHOW A FACE, AND WAS TOLD A DEFINITE NO. ARGOS CUPAR YOU ARE A WASTE OF TIME.”

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Posted 8 years ago

“£5 Voucher”

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Posted 8 years ago

“I made a mistake when ordering 3 mattresses and one was the wrong size. I was told by customer services to take it back and swap it, I explained it was unpacked. They reserved the bigger one for me. the manager then refused to take the wrong one back and said they were 'always' having trouble with customer services giving the wrong advice. Store manager called customer services to get 'authorisation' to take the item back to be told there was no record. Beware of using the 'chat' facility as it is deleted when you log off, use the phone as they record the conversation (and so can you). Even explaining that there was little chance of seeing the item was the wrong size without unpacking didn't cut any ice and it was up to the store manager to use their discretion. They said my mistake wasn't their problem and they had a business to run, I say show me a business that does not experience customer mistakes; it is how you deal with them that keeps people coming back. They appear to be trying to go up market with the new 'Collection', pity the customer service doesn't match up. Don't buy from Argos, they will make YOU pay if you make a mistake, even if the item is unused and resellable.”

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Posted 8 years ago

“Terrible experience. One false keystroke cost me 100 pounds. Dire customer “service”. They don´t allow cancelation of duplicated orders but won´t say this and prefer to waste customer time and energy on endless e-mails. They have defrauded 100 pounds from me and I will never order anything from them again. The company is on a moral par with petty criminals.”

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Posted 8 years ago

“If I could give zero customer service I would. Bought a cross trainer it came with broken parts. Went to tell them. I took pictures. And I took the broken light parts (i couldn't take the broken heavy ones). They told me they won't help me unless I return the whole thing. I reached out to them on twitter, they wanted to give £10 voucher to keep it and it would take 7-14 today to arrive. Before that I bought a scale and it wasn't working. They sell a lot products that don't work so be aware !! And their customer service is horrible”

Argos 1 star review on 10th January 2017

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Posted 8 years ago

“On the 30th Nov I placed two fast track orders FT769408 & FT769410 the order was for Amazon Fire TV Stick 2 × 5 . As the order was FT it had to be paid immediately, which I did via PayPal I received the order confirmation by text that they were ready to collect . On arriving at the store I collected the first order FT769408 then I told them had another one to collect, on giving them the order number FT769410 the lady serving me said that one customer only allowed 5 hence she needs to check with her manager (who was at the end of the counter) he said I am sorry but it's 5 per customer . He said he would cancel the order on the system and that I would receive a refund in the next 3 to 5 working days ,I kept a look out on my accounts (paypal/bank) when till the 10 Dec I did not receive no refund I tried contacting argos customer service (there was chat available so I tried that first time the advisor said they would not be able to help me ) so I called the service line spoke to someone WHO THEN STARTED THE REFUND PROCESS ( I am surprised at this ,if I did not call there would have been no refund) Then a few days later I get a partial refund of £99/- in my PayPal account, I was surprised at this as I was not allowed to buy the second order then why is it that the whole refund is not getting processed £124.75/- I called the CS again and they told me it's partial as one was collected on this order (which I don't understand as if one customer is allowed 5 then why give me 6 and if you giving me 6 then why not the whole 10. The CSA was very kind she said I am sorry for the inconvenience will speak to finance get this sorted and will put in a voucher for goodwill gesture (this was last week) I checked my accounts this afternoon still nothing on calling the CS they told me they can't do anything as I need to speak to your paypal team ( who he transfered me to ) but they did not even pickup and the call was dropped. I even made a complaint on the phone to the complaints department to look into this (they said someone will call me back in 48 hours ,lol its been 10 days to that ) my complaint ref number is 15812773. I checked my argos account and tried to see manage my orders and I am surprised IT SAYS YOU HAVE COLLECTED ME ON BOTH ORDERS (how is that possible ,when everyone I speak with says themselves only 5 per customer and since the orders were collected in store that can be ensured. I am really disappointed with this purchase of mine with argos and (WILL SPREAD THE WORD) because of argos I have been out of pocket at this festive season ( I had bills to go out ,shopping to do but because of that money not being there was helpless ) I WOULD LIKE EVERYONE READING THIS TO BE AWARE OF THE DODGY DEALING ARGOS IS PLAYING (taking double money out nor refunding if you don't look out ) Better shop On EBAY (more reliable ,money back Gaurantee) Thanks”

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Posted 8 years ago

“Very Bad Customer service”

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Posted 8 years ago

“Stood waiting for 15 minutes to pay because only one member of staff on tills and then another 10 mines to colect item at white Rose store. Where is your staff!!!”

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Posted 8 years ago

“I saw a good deal on a new PS4 bundle through Argos. I ordered it along with a separate game (FIFA). I received confirmation that my "fast track" delivery, the console, would arrive Monday Jan 2nd and the game Wednesday 4th Jan. I went to the shop Tue 3rd and the game had arrived (a day early) but not the console (a day late). I waited a few days and was told 'it must still be on it's way'. I chased them again Saturday 7th but without reason they're going to refund me because my order must not be able to be delivered to that particular store. Why wasn't I told this when I ordered? Why couldn't I ask for a home delivery? I wasn't kept informed about my order. That's a bad service if you ask me. So, 9 days later and I'm being refunded. I called to see if I could resend to my address but the price has went up by £50! Ah well, I've still got FIFA - I'll whack it in my DVD player and see what happens, eh.”

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Posted 8 years ago

“Poor experience at Argos - Bought a Hoover roughly 5 months ago.. It has broken completely.. But they refused to replace the Hoover even though I had my receipt (I was always aware of Argos's year gaurentee and this was one of the reasons for buying from them) they could see I'm heavily pregnant and was getting stressed about the issue as I wasn't aware of the "new policies" apparently they only return stuff now if it's faulty within 30 days!?... So I've just lost out on 70 quid because the Hoover broke within 5 months.. Thanks Argos!”

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Posted 8 years ago

“Very disappointed. I have purchased a lot of products from Argo in the past, and have always been happy with the service I have received from them. I recently bought a dehumidifier and waited all the allotted day for the delivery, nothing. I rang Argos, who said it would be delivered the following day. We waited in all day, then at approximately 8pm I received a text message, saying that it had been delivered, upon investigation, I found it left outside my house in the dark. We had to return the item unfortunately, and had a date provided for it's collection, waited in all day, nothing. Waited in all the next day, nothing, after phoning Argos yet again, I was informed that it would definitely be collected yesterday. At 4.40 pm I rang Argos again, and was shocked to hear that the courier had called at my home at 4.45 pm no-one answered the door, so a card was put through my letter box, utter rubbish, I was on the phone to Argos in my hallway, next to the front door at that precise time. I was told that someone would chase Yodel and ring me back, they didn't. By this time my patience was running out, I rang Argos again, without a result. Today I rang the head office, they will TRY to arrange collection. Words fail me, I have never in my life been treated so badly by any other company. Result, apparently the item will be collected today, we shall see ! Sorry Argos, this is a wake up call.”

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Posted 8 years ago

“Absolutely amazing customer service went in today after a lot of hrs spent on the phone to Microsoft and EA to sort my sons Xbox one out been going on since oct. Was serve by the lovely Jasvinder also goes by the name Jazz. Can not describe how patient she was she went above and beyond to rectify my problem after spending a good hr in there she did more for us than Microsoft and EA have done in 3 months. Can't thank her enough both myself and my son went out there smiling finally stress free need more customer service staff like her it really is hard to come by. so impressed I wouldn't think twice about going back there for help. Argos hope you realise how lucky you are to have this amazing lady”

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Posted 8 years ago

“COUNTRY HOUSE TRELLIS Product code 5 9 9 / 8 6 3 6.599/8636 Ordered 21/12- still waiting for it- being fobbed off with preformatted emails from help@argos.co.uk advising they would send a high priority chase to the supplier. Kindly do the necessary Argos and get this sorted. Not great.”

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Posted 8 years ago

“Argos is a total waste of time. Several times including today I ordered items on line and fully paid for them with my bank card. When my husband tried to collect the items today he was told they had no record of my transaction. I have had to find a printer to let them have copies of the transaction and my details and this has taken up a lot of my busy day. I have no idea if I shall get these items or not but one thing is for sure this will be the last time I shall use Argos/ Also their Staff could benefit from training in Customer skills and manners. Never again that is me done with Argos”

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Posted 9 years ago

“I will never use Argos again. I decided to switch from the mighty Amazon to Argos due to the bad press Amazon has had about the way it treats its staff and to hopefully stop them taking over the world. Unfortunately Argos delivery was the worst experience I have ever had from a delivery company. Ordered a Nintendo Wii for Christmas was promised delivery on December 12th without any consultation this was changed to December 15th. I had to catch a plane in the evening of the 15th but was promised delivery before 12, so waited for delivery. Delivery never happened. Received about 5 different excuses ranging from its not going to be delivered, it has been delivered, its not been delivered I saw it in the warehouse this morning so it can't be delivered today, Oh no it hasn't we will refund and give you £5 as compensation. I had to order another and collect form store. Wasted a day very nearly missed my flight. Now Argos are accusing us of lying and claim they have a signature accepting delivery, they won't show me this. They now refuse to refund the money and my credit card company is now having to dispute the payment. Please do yourself a favour never ever buy anything from Argos they are crap, incapable of having any idea about what happening to a delivery, rude .....”

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Posted 9 years ago

“I'm not happy bought razor e100s. For my son for Xmas and iv got to take it back for a second time”

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Posted 9 years ago

“very disappointed. Never again l would buy something from Argos!!! bought christmas present for my baby, parcel gone missing, then they didn't have some of items in stock so had to send the rest which took it total 1 month!!!!!!! so christmas presents came late!!! refund for not sent items was issued very late, after about 2 weeks.”

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Posted 9 years ago

“Ordered an item specifically because it stated I could collect from store the following morning. Went to store the following afternoon only to be told it hadn't arrived to store and I would have to wait up to a week for it! Not happy, only went to town to pick up my item, wasted trip.”

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Posted 9 years ago

“I HAVE JUST RECEIVED A BRAND NEW BUSH TUMBLE DRIER IT IS FABOLOUS IT GOES WELL AT THE SIDE OF MY WASHING MACHINE”

Argos 5 star review on 29th December 2016

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Posted 9 years ago

“Bought a camera as a gift not what the peraon wanted argos refused to have it returned and refunded. Told me because it wasnt faulty they couldnt help.”

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Posted 9 years ago

Argos is rated 2.7 based on 4,067 reviews