Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,067 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,067 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

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“Ordered my fridge on the 6th, to be delivered on the 10th. On the day they cancelled delivery and postponed to the 19th, due to "unforeseen circumstances". I cancelled as I could not wait 9 days without a fridge, now waiting 10 days for the refund. Result: no fridge, no money. Appalling, never again.”

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Posted 8 years ago

“Reterned a printer to Bletchley serverd by Cathy...very helpful and solved my problem....thanks”

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Posted 8 years ago

“I ordered a mattress half way through the delivery day i got a phone call to say it had been sent to the wrong depot and would be delivered another time . I cancelled this item and am now waiting for a refund. This is not the first time this has happened Argos are very unreliable and should change there stated promisses”

Helpful Report

Posted 8 years ago

“I bought the Nono at argos Middleton took it back because I wasn't happy the staff refused to refund my 197.00 I phoned head office who informed me to try another store cause it's up to the staff what kind of company policy is this ludicrous went to cheetamhill branch they refunded me very politically no questions asked so if you are thinking of buying an expensive item don't go to the Middleton store so argos has no policy they plick and choose who gets a refund and who doesn't worst customer service I have ever encountered will never purchase from this store again caro 29.3.17”

Helpful Report

Posted 8 years ago

“My daughter ordered a cooker they said it would take 3 week's to deliver it came today she had already got rid of the old cooker when the deliver people arrived she asked them to take it up the stairs they said "no" after talking to them they drove off leveling my daughter and grandson (18 months) she had to cancel the man who was coming to fit the new cooker at this moment she has nothing to cook on the customer service people are hopeless all they said was "we will give you£10 refund at the moment she is still trying to find out what went wrong,will not be doing any business with them again.”

Helpful Report

Posted 8 years ago

“After having trouble with another well known company, i ordered a washing machine online, saved £100 on the one i didn't get from the other place and had it delivered the next day by two lovely men, no hassle Well done Argos”

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Posted 8 years ago

“I ordered 10 Habitat frames and were delivered by the dreaded Yodel, two were smashed. I then ordered another two on a separate ordered and after a week of waiting for them to be delivered, with no text or call to say what was happening, I just cancelled and got a refund. I was told it would arrive on Monday, never came. Rang Argos Tuesday, they re-scheduled and said it would arrive on Wednesday (the next day), never arrived. Thursday I rang to get my refund. First time I have used Argos and never again, and the fact that they use Yodel as their couriers says it all. Two dreadful companies best to avoid. Now I just order direct from Habitat.”

Helpful Report

Posted 8 years ago

“I ordered a small double bed from Argos that would be delivered to Ashford, Kent. Upon check out they charged me a delivery fee and it stated the bed would be delivered next day 15/03/17, great. Later the next day I received a SMS message that stated my bed would be delivered on the 19/04/17! - I would not have ordered the bed if I knew I would have to wait a whole month for it to be delivered. Very misleading (a lie) and inaccurate, yet they still charge you for it! Ridiculous, I will not be using Argos services again; Amazon for me.”

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Posted 8 years ago

“Ealing have very bad customer service, they refused to change my tablet which we got it last year just 11 months ago. Suppose to have 1 year warranty at least . Acer group wants charge us at least £47 for £70 tablet. Sow here is the one year warranty for a customer all rubbish”

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Posted 8 years ago

“If there was a zero star I would be awarding that. I placed an order in December2016 with a 44 day wait. When the delivery day approached I received an email to say another 4 week delay. It is now March 14th the day delivery was to arrived. No email no text to confirm delivery. Contacted argos to be told sorry we have missed the shopping so it will be Wednesday 15th. Absolutely do. If i had not have contacted them today they would not have even bothered. Shambles. 3 month wait is absolutely ridiculous. Don't sell items if you haven't got them in stock.”

Helpful Report

Posted 8 years ago

“Caught Misselling! I purchased a tablet from the Leicester Belgrave gate outlet recently. I was looking for a fairly light model for my mum. Tablet weight is a major potential selling point. I purchased a 'low weight' model and took it home. I was suspicious when I took it out of the box as it seemed heavier than expected. I put it on the scales and looked on the manufacturers website and it was actually over 200g heavier.. I took it back to the store the next day just assuming (I understand that these thing happen basically and it how issues are put right/rectified that counts) that I would be refunded and compensated for my travel expenses for two round trips to the store (in law a retailer is directly responsible for the items they sell/how they are described etc) as this would be deemed as 'my losses as a direct result of Argos' unlawful act' i.e. misselling. My first point of contact was an indifferent and dim-witted so called 'customer service advisor' (a term used loosely..) with an attitude. Eventually I got to speak to a 'manager' who lacked any form of empathy, communication skills or even a basic understanding of the law. The 'manager' eventually refunded money for the product but no compensation as apparently he didn't like the way I was taking to him. Of course from my POV I had already been missold, inconvenienced, suffered financial loss and was now putting up with this so called 'manager' attitude so it is unlikely that I would be entirely amiable.. Given my experience and their attitude to customers it isn't unreasonable to think that Argos are also misselling other products”

Helpful Report

Posted 8 years ago

“Attempted to order two products (in stock at my local store) on the website, opting to pay by PayPal, after providing my PayPal details Argos website said please wait with an animated blue circle. Waited 10 minutes and nothing. PayPal emailed to say "Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source." I phoned Argos customer service who were useless and said nothing they could do and asked if I wanted to pay over the phone which I do not like doing for my security. I tried to process the order again which was still in the basket, again after selecting PayPal and entered my details the website stalled. Presuming it was a PayPal issue I went through the standard card payment option, but that also had the same failure. I took the printed PayPal email which had the items numbers listed to the store to buy manual instore, e cashier said that one of the item was out of stock, I told her that perhaps it was reserved by my order attempt buy she could see that there were no stock within the store and hadn't ben for a while. (perhaps this is why the website kept stalling - it had two stock readings, the first inaccurate reporting in stock for placing and order, the second accurate not accepting the order?) I paid on my card for the single item that was in stock and left the store three days later my card is declined for a transactions I knew I had funds for, checking with the bank they had issued authorisation (reserved the money) for both the PayPal transactions and the standard Argos online transaction. They could not release the money back for me to use as Argos could demand it when they wanted s they had issued authorisation numbers. I phoned Argos who were very unhelpful and ended up transferring me to PayPal who gave the same response as the bank refusing to cancel the transactions incase Argos wanted the money. I started a Chat with Argos and the first member of Staff was completely clueless demanding a card number for the PayPal transactions where no card details are shared with retails - I explained that is the whole point of PayPal that the card details are kept securely and just instructions are sent to the retailer that payment had been deposited in the account, I even explained that if someone had bought something from on eBay I would have PayPal balance that I can then use for payment or pay directly from my bank account but "Natasha" was having none of it. I demanded to speak to a manager who accepted that a PayPal transaction didn't include any card details, he took the PayPal transactions IDs but claimed Argos wouldn't do anything with them for three days minimum. I asked how I should buy food for my baby in the meantime, but he claimed Argos did not have any responsibility to the fact that they had reserved all available funds from my bank. I will never ever buy from Argos again, the website even today shows the two items still claimed instock as my basket never "checked out". I believe an Argos programing flaw caused the problem, and Argos were in no hurry to resolve the issue even when explained that it had serious implications.”

Helpful Report

Posted 8 years ago

“Order mid-sleeper bed, first it should be delivered on 3rd of march but they changed it to 9th of March which is fine as these things happen . But when it came i asked driver to put in the room but he refused straight away without looking to room and leave it in doorway which is against the health and safety . Its heavy and not possible for one person to move (as it clearly state 2 person handling).I have autistic kid in home and moving around is already a issue . Now some one from Argos ring me a try to refund delivery charges ( hang on minute i am not here to wave off the delivery charges). Argos should more careful about health of safety with their deliveries to customers rather then about their driver only.I just wondering what they do to old and disable people. I don,t think i would buy anything of Argos again. I know the fact it would be big deal for Argos. But hope management should consider some policies in their next meeting about this. But Very poor”

Helpful Report

Posted 8 years ago

“I am furious. I received an email from Argos saying my order would be delivered by their "trusty courier" today "between 7.30am - 9.00pm." Having stayed in all day with no sign of the delivery I called them up, only to be informed that my parcel would not be delivered today after all, as Yodel (the outsourced delivery company) had failed to collect my parcel. So now the saga continues tomorrow. Seriously advise others to use Ikea, where they actually give you a 4 hr time slot (which they actually stick to) instead.”

Helpful Report

Posted 8 years ago

“My item delivery was delayed and because it was part of a package I got no tracking number and since there is no letter box in my address I can't track the item. I have received 0 help from the Argos team and in one case they made it sound like it's my problem. Absolutely horrible service and they have still haven't resolved my issue.”

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Posted 8 years ago

“Helpful and professional advice freely given and much appreciated.”

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(Pet Insurance) - Posted 8 years ago

“Reciet's don't mean shut! ! I bought a laptop for £400 pound that didn't work and would not accept my email address and ran so slow even when not online. Only the next day we took it back to be roodly be told to take our goods and there is nothing they will do. No refund no exchange no nothing just a rood manager. When we refused to leave the shop without some sort of repayment they called the police saying we were intimidating all the staff and the other shopper. We had our children with us at the time and they were still really rood and aggressive with there words towards us in front of them. We just like most people work extremely hard for our money and all we wanted was to get a full refund or even exchange the laptop. Argos is a joke and we will never spend a penny there again and we will make sure everyone knows what a absolute scam that they are running. Don't buy electrical in that note dont buy anytjing from these companies as when they break down even within your cover dates they will send you on your way without even so much as a penny of your money back. All they are doing is lining there pockets with our money as long as there making money nothing else matters what a discrase!!!”

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Posted 8 years ago

“I paid £320 for a small double bed which should of been delivered last Saturday, after a few delivery problems they delivered the bed. Its the cheapest mattress you could get, my son says its like "lying on the floor" there is no comeback at all with the mattress from Argos, I was even told "it could take a long time to get used to a new bed. Very unhappy.”

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Posted 8 years ago

“My advice is NEVER EVER order a delivery from Argos. It DOES NOT matter if you have prepaid for a time slot. Two deliveries due to be here this week have not arrived, i was never sent a text once to tell me that my order wasnt going to arrive, it took me to call them numerous times to finally find out at gone 8pm my order just isnt coming. Two whole days off of work, and by the way i only got £50 compensation for two whole days off of work and more importantly two whole days of my life stripped off of me because the delivery men cant do their job. Useless. If you want to compensate for more it is a long winded process of which I worry you wouldnt be listened to and compensated for fairly, let alone i have no time for this. So I felt i had no choice but to accept a small fee of £50 for a terrible two days of time wasting terrible customer service.. Never again.”

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Posted 8 years ago

“this is what i sent to argos I ordered a wardrobe and chest of drawers for my little girl on the 14th Feb 2017 with delivery booked in for the 27th Feb between 6 & 8pm. On the day of delivery I was sent a text message saying your delivery is ready and on its way, your driver will ring you etc... This was at 7 am. At 9:20am I was sent another text message saying the delivery as not coming and to ring a number. I did so and was told the furniture was discontinued and not on the lorry. Apparently you only found out today. I asked about getting the money back and was told it would be back in 5 working days. I also asked about compensation as we will now have to find another set of furniture and my daughter who will have to go on without anywhere for her clothes until we can find a replacement. I have had to cancel appointments happening tonight (27th Feb) to be able to be at home for this delivery. This is unacceptable and very bad customer service. If a product was discontinued why are you still adverting/selling it on your website? And if you are not adverting/selling it now then you knew before today that it would not be coming and could have informed me giving me time to rearrange any appointment changed. Again this is unacceptable. I have used Argos for many years and have never had any problems before. This had really effected my opinion of Argos and it customer care.”

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Posted 8 years ago

Argos is rated 2.7 based on 4,067 reviews