Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Argos are always helpful and have very courteous staff.and quick to sort out dilemmas.”

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Posted 6 years ago

“Product is rubbish, no way to review it and the returns policy needs changing, how can I return an item that I have used as that is the only way I can see if its any good and it wasn't, wanted to return it but the easy returns aren't easy at all”

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Posted 6 years ago

“Ordered a sofa and two chairs at £1558 but unfortunately have to cancel as address can’t be changed for delivery tomorrow and couldn’t be changed online after I ordered. Will go somewhere else as paid cash . Customer services said they can’t change address as it is already processed. Think it’s a joke as I have already had bunk beds delivered to this address.”

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Posted 6 years ago

“Love it 12 months warranty from them themselves as well as manufacturers warranty and to top it off if you change your mind as long as you haven't opened it you can return it or if its faulty gets picked up and replaced for free. Delivery only £3.95 ya can't get a taxi one way for that and I live ion a small town.”

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Posted 6 years ago

“The item I bought had missi g parts, I had to rummage in my garage to find and make do.. Looks like the cheap Chinese labour are lacking education and argos obviously exploits it by using it as a supplier”

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Posted 6 years ago

“Ordered a tumble at £269 and received a 10 voucher by email. I went to store to buy something to be told can only use online🤔 ok fine!!! So placed order whilst standing in shop but it placed order to be collected 27 miles away. Shop refunded order and money returned to bank card, they said 3-5 days for voucher to hit my email again.... 7 days later no voucher 2 phone calls later still no voucher. Then I get told another 3-5 days for it to come in post now... for £10 Argos wots the hold up??? Absolute joke to be fair”

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Posted 6 years ago

“needed to buy 2 folding tables but Worcester didn’t hold in stock but had them at Evesham. Asked if they could be delivered to the Worcester store and told NO. Staff were extremely unhelpful as apparently there is no option for Argos to move stock between stores. Should have gone elsewhere!”

Helpful Report

Posted 6 years ago

“Orded a camara which turned up next day which was good whent to pick it up from Bradley stoke store paid for it and when the camara was put on the counter a look at the box which was torn and very shabby spending nearly £300 pounds I as the staff member if she could change it she replied that’s the only one I also asked if there where any other cameras in stock she just told me to go and look and give me a refund she was not intrested in serving me at the time the store was empty and now I know why the service I got was nil I had to aske a youg lady in the store I think she was doing a promotion for help she help he I looked round and the store was empty but no Argos staff to be scene the I they where all in the back of the store I think I have a Argo card which I will never use agai or use that store the servic was rubbish i whent to buy a camera but the atertude of the staff was they did not whant to sell me one if the store was busier a could understand but it was empty”

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Posted 6 years ago

“Argos customer service is a joke. They dont have any system to collect faulty or damaged items they are selling. So if you buy something in a shop they wont pick it up if its faulty. large items after constructions needs to be taken apart and you need to spend your own money for fuel to return them their faulty item. well done argos. never again”

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Posted 6 years ago

“Argos are con merchants. They take money for items they never had to sell. On the day my washing machine was due to be delivered im told they never even had it in stock and it might be weeks before they get from the manufacturer. They then had the cheek to say my money was only an invite to buy the product. This is fraud. Don't touch Argos with a barge pole. Rogues.”

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Posted 6 years ago

“The worst customer service I stopped using argos 7 years ago for same reason gave them another chance still same will not use again for the rest of my life . Delivery service also a waste of time”

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Posted 6 years ago

“Waited in all day after booking with customer service to come out to look at new dishwaher not draining was not contacted rang 3 time's told engineer on their way this didn't happen when i rang again wss told they'd used an outside contractor and told me to ring them nyself but they where shut.disgusting customer service.now have to wait untill the next day to ring for engineer and who knows when they'll come out..already waited a week..will never be going to argos again.”

Helpful Report

Posted 6 years ago

“If I could rate this 0 I would, got a wardrobe from here only to discover there were no poles to hang my clothes on, so phoned them up and they said I would have to wait 4 weeks for poles as they have to order them, finally got them only to see they sent 2 planks of wood instead of poles how I’m I supposed to hang my clothes on planks of wood, there a total joke would never buy furniture from them ever.”

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Posted 6 years ago

“bought trampoline missing parts went back twice still some bolts missing used my own local staff helpful enough reported to argos ignored not a pleasant retail experience”

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Posted 6 years ago

“Masked avenue peterborough 2 tills both account card problems 25 mins waiting no sorry to keep u waiting sadly hard poor seating in this store if any as I have bad back so standing difficult person served me Maya 4.26pm”

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Posted 6 years ago

“I really love Argo”

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Posted 6 years ago

“The wood is very cheap and has broken while trying to assemble, Parts were missing!! We are very angry and we will never buy from them again! I would rate this 0 stars.”

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Posted 6 years ago

“I have just got my mobile phone bill and noticed that I had been charged £11 for phoning customer services to sort out a problem with argos delivering parcel to address that I hadn't lived in for three years so I phoned them before it was going to be delivered and gave them my address which I had already had parcel delivered to so cant understand my it was going to old address yes they refunded my bill but then i got hit with £11 charges for having to call them”

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Posted 6 years ago

“Great to buy from. Excellent service”

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Posted 6 years ago

“I was served today by Emma Ford and Julianne Lewin at the East Grinstead store and they were very friendly and helpful and definitely knew what they were doing, You don’t often get this from most high street stores so I thought they deserve credit for how they helped me today.”

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Posted 6 years ago

Argos is rated 2.7 based on 4,018 reviews