Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a laptop, not working well. Two weeks outside the 30 day return period, I went to the store to change it. They refused, offering a repair, which would take over 21 days. I called customer services, who confirmed that it was a branch matter and they could not be involved only to mediate they did and the same replies. I was even planning to change it for a more expensive model, they did not want to know. Argos has my low rating.”

Helpful Report

Posted 5 years ago

“MANY ARGOS SPECIAL Offers do not infact exist. YOU WASTE TIME CHECKING LOCAL STOCKS, NATIONAL STOCKS AND HOME DELIVERY ALL UNAVAILABLE. Just a con trick to suck you in to buy something else.”

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Posted 5 years ago

“I had an amazing experience with Jorge. He went above and beyond to make sure I would get the unit I liked most and also making sure my application was approved. He is very patient and polite. He will guide you all the way through your process. Love Jorge”

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Posted 5 years ago

“Amazing service at Workington Charlotte and her team are a credit to the business”

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Posted 5 years ago

“Brilliant service today at the Workington store Ben was so friendly and helpful”

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Posted 5 years ago

“Bought a Amazon Echo Dot and took it out of the box. The next day I returned it to store, and tried to exchange it for Google Mini but said it had been used as been placed on a surface and there was a little spec of dust on it.”

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Posted 5 years ago

“After my visit to the Argos store in Dalston London, I was very pleased with the service that I received from the store Manager David. My visit was to buy a Russell Hobbs Freezer. David was very friendly helpful and above all, new his job very well. I would not hesitate to return to this store if I ever wanted another item. Well done to all the staff. 10 out of 10.”

Helpful Report

Posted 5 years ago

“Argos in Lincoln, terrible customer services. I bought a gazebo yesterday and put it up the same evening but it was way too big for my patio. It was almost big as my whole garden. So decided to get a refund the next day but the two lady staffs one grass stuck on one of its pole. So she told me that I cant get it refunded. I told her that how was I supposed to know that if it way the right size for my patio without putting it up? Then she started telling me all the return policies. But they didn't tell me any of them return policies when I was buying it. I definitely wouldn't have put it up if they had told me the return policies when I was paying for it. So I had to bring this gazebo back to my home which I can never use it and I paid £110 for it. My blood and sweat money gone in vain. When I tried to argue the matter other lady turns up and starts telling me the policies again and she told me that I should listen to her. Basically she was telling me that I should shut up and just listen to her. No politeness or customer handling skills in these two staffs, very unprofessional. They could have talked to me in a polite manner and convinced me in a Proffessional way. Big let down, never buying anything from Argos Lincoln again in my life. I shall pass this message to all my friends and families.”

Helpful Report

Posted 6 years ago

“Sam in your white rose store was very helpful and pleasant polite I have been served by her on a few occasions her service is 10 out of 10 nothing is any trouble for her she is a good member of your team”

Helpful Report

Posted 6 years ago

“Be careful people when placing orders in store.. We’ve waited 6 days for our babies new cot. Phoned them and basically had to give all the details fro our receipt. (Luckily we’re more organised than them) No record of our order. Then told we’ll receive an order number by text in the next 12 hours, Then should be contacted by Thursday to find out when it will be delivered. So just being treat as another order!! Not as a customer who’s been messed around. My partner doesn’t like to say it, but I will. Terrible service by Argos. Should be chasing the order and getting it to us ASAP! Not just having to WAIT some more. By the way, apparently it happens quite a lot! 1 * service.”

Helpful Report

Posted 6 years ago

“I am disappointed on 3 things - 1) i could not obtain nectar points with my purchase as I have since found out your click and collect on YOUR website does not allow one to obtain nectar points, only if you buy through the nectar website- it is disgusting and I feel cheated. 2. ) I could have purchased the item £10 cheaper at Currys but I always look to Argos when buying an item of value and this time I am absolutely dissatisfied that your price was NOT competitive. I will not be looking to you first in future as I now don't trust your pricing. 3.) Every time I buy a big item from you - magically 2 days later I get a voucher in the post to spend more money. I feel cheated again as rather than at random intervals you automatically send your Argos card customers a voucher to spend to show you actually value your customers, it is only when i have spend a large amount I get a voucher through the post and to add insult to injury - it has a short expiry date. POOR Practise.”

Helpful Report

Posted 6 years ago

“I've been waiting 17 days for my refund on an item!!! I was told 5 to 7 days depending on my bank...rubbish, my bank has always processed any refund I've had within 72hrs, Argos are to blame! Going to have to phone them for a 3rd time and get told 5 to 7 days again no doubt! I will never buy from Argos again...I'd rather pay more for an item than use them again with all the messing about I've had to do...to get my OWN money back!! Grrrr....”

Helpful Report

Posted 6 years ago

“Ordered a divan bed, chose my slot time as we planned on going out, and had a delivery over and hour earlier than expected, had to rush back so we didn't miss it. The mattress broke within first week, spring popped through cutting my arm. Explained to Argos but they didn't seem to fusses”

Helpful Report

Posted 6 years ago

“Placed order for home delivery. Case for holiday and birthday gift for my young daughter. Ordered in plenty of time and due to work decided home delivery was the better option for me. Delivery day they said arrived and no order. Called to ask where it was told still in delivery company depot. They would re order it and get it next day and to expect email confirning this. Have waited 7 hours to get email and nothing. Call them back and ask what is going on to be told cant get it to me on time for daughters birthday. Going to have a very upset little girl. Rubbish attitude on the phone I do apologise, yeah that still doesn't get my order to me on time. I hope I see refund of my delivery costs.”

Helpful Report

Posted 6 years ago

“Bought a cooker 15 days ago cuz old one broke down Argos told me up to 14 days delivery still not heard off them so spoke to someone to see wot was happening with it, and get told got wait another 2half weeks this is disgusting was told I'd have it within 14 days,even sold me over for it that's already started for something I not got,I'm struggling with 2 children would of gone elsewhere if I'd known it was going take over a month”

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Posted 6 years ago

“Don’t buy from them. I bought an item I thought was brand new but contained human hair.... would not use again”

Helpful Report

Posted 6 years ago

“sales misrepresenting and flawed IT system when transacting with their e-gift cards/vouchers. Recently I have been looking for a new Dyson v8 cordless vacuum cleaner on google and the results prompted Argos that offered the cheapest (£50 less than its peers like Curry’s). In Argos website the item was listed as Limited Stock but was available to be picked up from my preferred store the following day. I proceeded to do pay and collect with my e-gift card. Instead of a webpage that should have shown my transaction ID, it said the transaction would be on hold as the item may not be in stock. It also stated that my card would not be charged. After waiting 3 working days without any further updates from Argos, i decided to call their CS and all they said was the item had been no longer in stock despite their webpage still advertised the item was available (for both instore collection and delivery). CS could not even figure out from their end if they have any stock left nationwide. To my surprise my e-gift card had been charged in full. It took me another 30min to have the CS to log my claim and I did not get my full balance back after 48hrs. CS assured me that it was just an one off technical error. I made the same order the following week as it appeared to be stock again. The same technical issue arose (the balance was taken off from my egift card and item was not on stock) and I went through the pain again to phone up their CS. Right until now I have not received my refund despite CS promised the refund in the next 24 hours since I logged the claim.”

Helpful Report

Posted 6 years ago

“Absolute joke service. Ordered a fridge over a month ago and it still hasn't arrived. I've called Argos five times and they've been entirely useless and have even hung up on me once. An absolute joke of a company who like to blame the delivery company that works for them. Almost laughable if I wasn't already in tears!”

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Posted 6 years ago

“Argos did NOT make me happy. I bought a Bosch grass strimmer in March. I now need replacement cutting Cord and find Argus do not sell this. I contacted customer service and was told " ring Bosch"..not very helpful. I will stick to the garden centre in future. Argos sell printers and inks why not strimmers and cutting cords??”

Helpful Report

Posted 6 years ago

“I’ve given those number of stars for their delivery service, in-store service and quickly rectifying an issue with a product bought from them. They lost two stars from me because of the appalling service I got from their Argos card team! My card expired some time last year which I should have received a month or two before the expiry. This didn’t happen for a while so I called them up in October last year to find-out where my card was and updated my address as I moved the month of it’s expiry. Only to speak to their team today to find-out they closed that account without even so much as informing me about doing so! I only requested that the card be blocked so nobody can use it instead the individual closed my account completely!!! How does that even make any sense seriously? I don’t even know how it sounds like the same thing really. The person I spoke to sounded very entitled when they said sorry you’ll have to reapply for another account if you want to use an Argos card!! Anyway, I would leave the three stars just because apart from this issue, I’ve enjoyed shopping at Argos but let me just tell you guys that if you keep pilling up disgruntled customers, you’ll soon have a problem on your hands as PC world et all now do price match making it no longer advantageous to shop with you guys.”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,018 reviews