Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ebay store sold a faulty TV as brand new. TV developed fault within less than five months - Argos Ebay only offered a partial refund. I have reported them to Trading Standards, Ebay and raised a dispute with my credit card. AVOID them is my honest feedback!”

Helpful Report

Posted 5 years ago

“Delivery date of 7th June for fridge and washing machine . Message at 7.30 am to say fridge delayed till 11th June and washing machine till 25th June. Totally bad service and Christine on the online chat said the fridge was still due to be delivered on the 7th ( needless to say it did not arrive ) 1 totally wasted day off work ! Now given delivery "slot ???" Of 7am to 6 PM on the 11th and presumably will be the same on 25th !! Despite the argos delivery saying a 4 hour delivery slot not an 11 hour one ! Would I order white goods from argos again ? No !”

Helpful Report

Posted 5 years ago

“Good while things are going well, bad company if you have any issues. Customer service is appalling. Have made 11 contacts so far chasing the £10 voucher when you spend over £100. Have been dealing with the issues for over 5 weeks. Every advisor will palm you off, they have system of escalation nor do they have an email address, so you have to keep speaking to the unhelpful assistance over and over again via live chat/Facebook messenger. Ignore promises off good will gestures also as they will never be recieved.”

Helpful Report

Posted 5 years ago

“Your company are a disgrace i have an email telling me I have a £10 refund and have been promised it now for 5 weeks it never arrives, I spent £200 with your company and you treat me like Im stupid I will continue to leave feed back on every blogging site Im on and on FB I will never order from your company again you obviously dont want satisfied customers you must be happy with the bad reputation you are getting”

Helpful Report

Posted 5 years ago

“Argos asked for review of Rattan Effect Stacking Chair - Dark Grey My review below was rejected "Unfortunately we could not publish your review as it did not meet our guidelines" Risk of Injury I bought 4 of these ,light weight and look good. Ist day some guest came and a very slim guest sat on one of these(No bending,twisting or leaning etc) and this chair broke at leg to chair junction. Luckily person did not fall and although a bit of skin trapped and hurt but no major injury.It could have been worse if somebody a bit heavier was sitting.Packed and returned next day . Still looking for some sturdy plastic chairs. I can not find anything in review against guideline except that this is true picture of product.(had attached two pictures of the broken chair as well) Guidelines are copied below We encourage you to resubmit your review on Argos Home Rattan Effect Stacking Chair - Dark Grey keeping it informative, product specific and not including: Personal information: protect your identity Prices, offers or links: which are subject to change Mentions of other companies or websites Other inappropriate or unhelpful content Now i have lost trust in all the review on argos site.”

Helpful Report

Posted 5 years ago

“Easy to order what I wanted, simple to pick up”

Helpful Report

Posted 5 years ago

“They always have what I want and usually have great offers too.”

Helpful Report

Posted 5 years ago

“Wanted to return a laptop but refused saying they couldn’t be sure we hadn’t used it. Nice one Argos you got me I won’t be buying anything from you again.”

Helpful Report

Posted 5 years ago

“Argos what are you playing at, bought rattan 8 cube garden set, wife cut her finger with sharp edges, table legs would not line up and parts missing, so after a week second set delivered today and guess what , this one faulty aswell rubber missing on glass table top and one of the port holes completely covered by bad welding, I’ve waisted over 5 hours putting the sets together, now you can’t pick this one up until next week, not good enough Argos, after shopping with you for many years I will return this set along with my Argos store card,”

Helpful Report

Posted 5 years ago

“bought an item few days ago and its…😭😭😭 I bought an item few days ago and its faulty... I wanted to return but Argos/A gross said they do not have return address... I cannot return it to a stores as I am not currently in the UK. I really DO NOT recommend Argos as its customer service is SH... So I am now stuck with its sh#tty item.😭😭😭”

Helpful Report

Posted 5 years ago

“How lucky Argos is to have a staff member called Michelle working at Speke retail park always goes the extra mile for customer twice I’ve had dealings with Michelle and helped me enormously well done Michelle”

Helpful Report

Posted 5 years ago

“Ordered an Indesit machine through Argos to be delivered within 5 days. 8 days later and hit point messing about without the delivery and cancelling the order I have taken my business to another company with a 48 hour delivery. I have lost a days pay waiting in for hotpoint to deliver. When ordering the machine it did not say it would be delivered direct from manufacturer and not Argos”

Helpful Report

Posted 5 years ago

“Absolutely useless as a company. Don't know how to run a customer service department. Or a company for that matter. After a sale of a product, its all about them. Don't buy anything on one of their buy now pay later schemes. Due to argos, I was unable to obtain a mortgage, with a full credit rating and deposit. Due to them not undertaking anything properly and then arguing for 4 months afterwards that they were in the right. Ombudsman contacted!!!”

Helpful Report

Posted 5 years ago

“Poor experience - was sold a used Now TV stick as new. Stick had previously been activated by a previous customer who had used up 30 days of a 31 day sky sports pass. Wasted two hours with Now TV support trying to sort out the problem before it became clear what the issue was. Whilst I got a full refund, the compensation I got was derisory (£10) and it took me half an hour to get it. Can't be bothered to pursue them any further apart from not going to Argos again.”

Helpful Report

Posted 5 years ago

“terrible service - faulty items returned but not refunded. Contacted Argos many times and spent 2 hours in total on phone and livechat. Staff totally untrained and seems to have no clue what is going on. Argos could not understand why I haven't received payment and promised to investigate. Two weeks later, contacted Argos AGAIN and they still have no idea and AGAIN promised to investigate. Shameful service by Argos.”

Helpful Report

Posted 5 years ago

“Absolute disgrace, ordered washer with installation package and two days later was informed they made an error and driver could not fit, asked what they were going to do they said " I surges you get a plumber" absolutely appalling, no customer service what so ever, never use them again”

Helpful Report

Posted 5 years ago

“I’m still siting for my relivery.Last night the man I spoke to said it wasn’t. Sent out for delivery although a text message rated it had.He said I’ll get it todaySpke delivery service not recognising my Yodel code saying it doesn’t exist.Spoke to woman before I checked this myself she did it had been dispatched.I’m sorry but f I don’t receive this item today I’ll be making a formal complaint a I don’t think she has been cautious. In checking the yodel tracking a well.Teps likebthis are spoiling it for people like your been Argos rep who I spoke to last night..It’s like some of you don’t care because the item has already been paid for.I also haveother things I need to do which is wasting my timeI can’t drive bit use a wheelchair.Res excuse this morning sad it was because it had been a bank holiday.I don’t believe her.I do actually work as I’m Of this week.”

Helpful Report

Posted 5 years ago

“The delivery men that delivered my 8 boxes of heavy furniture took them upstairs for me and placed them down even though it must have made them tired. Many thanks for your professionalism!”

Helpful Report

Posted 5 years ago

“Needed some clarification about a product I was thinking about buying so asked a question. This evening I got an email telling me the question had been answered. It hadn't. And it's not the first time it's happened either. Really annoying. Will go elsewhere.”

Helpful Report

Posted 5 years ago

“Ordered an on line to be delivered. When I received the confirmation email i realised it was the wrong address. Through argos livechat this was resolved”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,018 reviews