Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into the Argos store in strood on April 3rd and I had THE most amazing experience. I met Kim at the cash point/customer service and she was patient, warm and had an infectious smile throughout the whole process. If any company wants to show what customer service should be like; Kim is the definition without fault. I truly enjoyed my experience there and even though it's out of my area, makes me truly want to go back there again to shop.”

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Posted 6 years ago

“waited in all day, item never arrived, I'm sure when they know it will not be delivered that day, they can let you know, the tracking is a joke, if it were true I would have got my item,”

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Posted 6 years ago

“Rude staff rubbish after sales”

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Posted 6 years ago

“Very bad costumer servis! My daughter saved her muny from her birthday and Bought the fliker skooter, didn't realised it will be to small for our daughter until we put it all together. After an hour we brought it back asking for a refund because they didn't have a bigger size for exchange. But we haven't got refund back because thay set it was taken out of the box and described it as it was used. Very sad, very disappointed!!! No more at this store! lost lots of muny!”

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Posted 6 years ago

“Unbelievable Bad delivery schedule.”

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Posted 6 years ago

“Robotic staff, Went there to ask about a refund has I took item back and they said we can only give you credit on your argos card because that is the way you paid for item so I said why did staff member want my visa card ? what did she want it for When I made my purchase? "Answer Well I was not there so I cannot tell you< repeated about 3 or 4 t times, She did not have a clue, Walked out in Disgust..”

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Posted 6 years ago

“I ordered a £200 hoover for same day delivery between 7-10pm. I waited until 11pm...nothing. This morning I did an on-line chat whilst feeding kids, dog and a hundred and one other things. After 30 miutes I eventually got through. I was told they had problems at the warehouse and that’s why they couldn’t deliver. Would it have been too much for someone to let me know or update the status of the order?! I stressed that I needed the hoover this morning but they told me that the earliest slot they could offer was 2-6pm. Not helpful! We then got cut off the chat. I then called Argos and spoke to a much more pleasant person who explained that the hoover was damaged and that they should have called me to let me know. He couldn’t get the hoover to me any earlier, not even guarantee a delivery slot closer to 2pm. I now have to find an hour in the day to collect the hoover with puppy and kids in tow! I had to check they would refund the delivery charge and I had to ask what they could offer for the inconvenience. Delivery charge refunded and a £10 gift card offered but that doesn’t come close to making up for the inconvenience caused in the last 12 hours or reassure me that this is a reliable service. This is the second time I’ve tried same day delivery and it’s the second time Argos has failed to deliver. I will not be using this service again.”

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Posted 6 years ago

“Tried to leave feedback on a shop bought product. I cannot be done! Argos demand an email address when buying the item from the shop.”

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Posted 6 years ago

“Tried very hard to receive an answer about a wardrobe you have advertised. Your company advertises having a medium wardrobe in white finish, but, can buy in package in gloss finish, with chest of drawers. I questioned your company if I could buy wardrobe singly in gloss finish, but no reply. How convenient of you not to reply, as you have no answer. A big MESS! Sort you company out, and also customer service!”

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Posted 6 years ago

“Waiting for goods for ages No air con No chairs Hideous music No encouragement to come back again”

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Posted 6 years ago

“Just been sold the wrong batteries but the sales assistant for the toy dyson ball we bought our young grandson.so not able to use until we can buy the correct ones. We also recently ordered him a ride on tractor which we ordered before his Birthday so it would arrive in time, I was given confirmation of the order and told two dates in which it should arrive out our chosen destination. It never arrived, I was then told by assistant in store, they didn't have any in the main warehouse. Very disappointing service”

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Posted 6 years ago

“We ordered a freezer.They cannot offer a disposal facility for the old one(we would happily pay). We were offered a three to five day delivery timescale but were then told they had reneged on that. We received an E-mail from Indesit (that came as a surprise) but when I provided our post code(authentic and accurate for many years)it was not recognised. Contacting Argos is futile and with Indesit it is impossible because our post code does not exist.”

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Posted 6 years ago

“Recently had a mattress from argos bought with the knowledge that i could send it back on their 100 night return promise if it wasn't to my liking. I tried via the live chat but he said i have to have proof that i had a mattress topper on and have the original plastic it came in. It has had a Topper on from day one but how can i prove it and the plastic it came in was torn, wet and filthy has it was dragged from the van in along the pavement. I am now looking fo a replacement from amazon which i suggest you do”

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Posted 6 years ago

“I drove 36 miles to Dartford Argos to collect airpods for my son. To my surprise sfter i Went home and opened the box ,we found out they were different. I went to the the local store and they confirmed the AirPods were fake. FAKE FAKE i just could not believe it. They refused to refund me, but asked me to drive back to dartford another 36 miles for refund, What an experience with argos. DISAPPOINTED!!!!!!!!!!!!!”

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Posted 6 years ago

“I was looking for a Peter rabbit costume for my son's world books day activity, found it from Argos website for £12.75 so I paid online and waiting for collection from the store. 10 days after, no news on the collection, phoned them, and I've got told that I missed the window for collection but in fact, the item was never been delivered! Hence, they will make a refund and if I still want the item, I have to reorder it again. So, I did reorder as my son needs it. But only to realise at checkout that the price has jumped to £17!! and for the purchase, it as ready the next morning!! False advertising! This practice is just so wrong on so many levels! Disgusting!”

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Posted 6 years ago

“Hitachi 43inch 4k tv useless, only had it a week and it keeps going into colour service mode so no telly for up to 12 hours avoid at all costs, cant even take it back as i moved to spain with it.”

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Posted 6 years ago

“REALY POOR CUSTOMER SERVICE!! Had a wardrobe delivered from Argos by Yodel and it was broke. Replacement delivered by Argos but told could not take broke one back as it was Yodel who delivered so they have to take it back ( even though it’s going to same place ... Argos ). Yodel don’t won’t to know and Argos keep blaming Yodel and refuse to pick it up themselves on their lorry. And when you phone to complain to Argos they couldn’t care less!! Even had them hang up on me!! Still have the wardrobe now over 2 weeks later. Am in contact with citizens advice and will be starting legal action soon! BEWARE of ordering big bulky items from this TERRIBLE company!!!”

Helpful Report

Posted 6 years ago

“I ordered items for delivery that I needed for work the next day. The time slot for delivery was 14.00 to 18.00. I received emails confirming the order, one of which promised that I would receive a text message or email when the driver was on his way. At approx. 19.30 the order had not arrived. I called and spent just over 14 minutes on the phone with an advisor; who eventually told me it would be looked into (she would call the store and/or driver) and I would be called back in 30 minutes. I received no call back so called again (spending 3 mins on the phone this time). The same advisor said she had been unable to get hold of anyone at the store other than another driver, and someone would call me back the next day. The following morning - no call, so I call them again (10 mins on the phone). Speaking to a different colleague who says it will be looked into and I will receive a call back (this is just after 8.00am in the morning. Guess what? No call back. I call again at 12.20pm and speak to yet another customer advisor. Each time I have having to repeat the same story. This person advises me that she has spoken to the driver who says the item was delivered between 15.02 and 15.08 the previous day. When I explain that this is not the case (as previously discussed with her colleague the night before), she goes back to the warehouse and driver and then comes back with the report that the driver says he left the parcels "in a safe place". I demand a refund and with all the to-ing and fro-ing between her going to speak to various other people/departments the call gets cut off! I call again (for the 5th time!!!). More to-ing and fro-ing as she tries to find out when they can next deliver (which I have not asked her to do, I simply want a refund). I eventually get her to confirm the refund will be done - but this will take 3- working days!!! I ask for a customer complaint number as I want to speak with a manager (and wish to be compensated).....only to be told that I have to write in. Isn't that ironic. They can take our orders on-line and by telephone, but complaints can only be dealt with in writing. This is the worse customer service experience I have ever had and believe you me, I will be writing to them.”

Helpful Report

Posted 6 years ago

“I ordered a tumble drier on 16 march and paid for the collection of the old machine. I was contacted by whirlpool deliveries but was told they had no instruction to collect the old machine....they redirected me to argos. I spoke to Ben who said he would contact whirlpool and sort it out and he would phone me back (I am still waiting for this call!) I phoned Argos back and they apologised for not getting back in touch and said it was all sorted out and that whirlpool would be in touch with me. March 18th no call from whirlpool so i phoned them....they said they still hadn't heard from Argos about appliance collection. I phoned Argos and I was put on hold while they contacted whirlpool, after 10 minutes on hold the call was cut off. I have now been to the store in Barrow in Furness and had my money refunded...I cannot fault the store staff who were very helpful. After paying for several calls and having to drive back to the store I have now ordered from AO and got everything sorted in minutes. If there was a score choice of zero I would have given it.”

Helpful Report

Posted 6 years ago

“Argos try to push you to the manufacturer from day one so they can wash there hands of responsibility under guarantee. Also they inspect items you say are faulty on return to store however these are inspected by store staff who in most cases have no manufacturer training in verifying a fault and are purely making an assessment in there opinion. This is not a legal binding assessment carried out by an authorised third party but purely a visual check of somebody who may not be familiar with the product or the setup you have. Unless the fault is obvious visually inside a small timeframe your are met with being told your fault claim is in error and refused further support other than being directed to the manufacturer. I am positive Argos as a retailer will not last another 5 years in the market as stores such as Comet.”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,018 reviews