Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my Aunt a Vax Vacuum cleaner today @ Bishop Auckland. Megan was very nice, could not be more helpful. Thank you Megan. ⁸”

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Posted 6 years ago

“Ordered a new mobile phone a few weeks ago. Ordered in the morning. Delivered 2 hours later. The delivery cost was less than the cost of parking in town to collect. Fab.”

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Posted 6 years ago

“I went into argos at paisley Linwood .I was served by Lisa.she was extremely helpful and her customer service is second to none..she definitely deserves a pay rise”

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Posted 6 years ago

“Chanelle is an absolute star I ordered my stuff yo a wrong address and she called the driver and sorted everything out so I got my delivery the same day... She needs a pay rise thanks again.”

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Posted 6 years ago

“Still waiting for a product ordered that was meant to arrive days ago. Customer service exceptionally poor. Difficult to speak to someone and when you do, they are useless and not particularly pleasant. I would not use Argos again”

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Posted 6 years ago

“Be Careful - Terrible service, I had to buy the products twice and I am still not refunded!! I recently made two online orders one was for a 1TB hard drive and masking tape and the other was for a second 1TB hard drive which I ordered minutes after the first (I realised after buying one that I need two). What was supposed to be a quick next day delivery turned out to be a very time consuming, expensive and wasteful experience, here is what happened: 1. I place my order on Tuesday online with next day delivery to my office and paid the extra bit to be put on the fast track. I received a text to say my delivery would be delivered this (Wednesday) morning between 10 am and 1 pm. Around 12 pm I hadn't received anything and so I checked my Argos account and noticed that both packages said they had been delivered to my office. I didn't have the packages, they weren't in our post-room nor had the receptionist signed for them, which I double checked, so where were they? 2. I call the Argos customer service number and explained what happened. The person I spoke to was actually very helpful and 45 minutes later, after he called about three different people on his end all the while keeping me on hold, he told me that the hard drives and masking tape would be sent through to my office this afternoon, he gave me two call-reference numbers and said I would receive a text with confirmation of a delivery time within a few minutes. Yay, I thought - I was still hopeful then. 3. Minutes later I received a text to say my items would be delivered between 2 pm and 6 pm but then I received a second text to say that my items would not be delivered and I need to contact Argos immediately (it is at this point that I need to say we needed these items for a film shoot we are doing on Thursday/tomorrow and so it was paramount that they arrived today). 4. I called Argos once again and explained the situation, I gave them the order numbers, the previous call-reference numbers, the reference number given in the text... I gave them every bit of information I could and after almost an hour, it was explained to me that the order had not been 'shipped' because the closest Argos to me only had one hard drive (with the name brand that I ordered) and no masking tape in stock, but that I could go and collect the one hard drive from my nearest branch. I asked if I could exchange the second hard drive for one that was in stock - I was told this was possible after another fifteen minutes, I was told this had been done for me and that all I needed to do was walk over to the store and collect it. He too gave me two reference numbers for me to hand over at the till. Mind you at this point I've spent roughly two hours (in total) on the phone with Argos, I now have to travel to their store, all while still trying to manage my daily workload, so I am frustrated... but it gets worse. 5. I get to the store and the first person who greets me hears at my situation and says "this is going to take a while and I'm finishing my shift so let me pass you on to someone else." - you can imagine my frustration. 6. I then meet the manager, I explain the situation and give her every reference number I have been given. I tell her who I've spoken to, I show her the emails and texts and she says she has my items in stock but needs to speak to someone at head-office to get approval before she can give them to me. 7. Roughly 30 minutes or more go by and she tells me that this person the phone wants to speak to me (there is some miscommunication there because the person on the phone thinks she is speaking to another member of staff) and what she says about me 'the client' is not very nice. Essentially she blames me for everything and wants me to pay for everything AGAIN! She says rather rudely that they (in-store staff) need to open a case against the driver BECAUSE THIS HAS HAPPENED BEFORE, but to not give me my items unless I BUY THEM AGAIN. It is at this point, I speak up and she realises that she is actually speaking to me, (the client) and not a staff member. She doesn't apologise, she doesn't say she'll try and assist me, she simple TELLS me to give the phone back to the manager. I do and I could tell by the managers face that whatever the woman on the phone said to her wasn't very pleasant as the manager apologised profusely and backed away from earshot. 8. The manager ends her call and tells me that they need to open a case against the driver as on their system it says that my items have been delivered and that only once they investigate can they refund me. If I want the items today, I have to buy them again (at this stage I have spent the entire day trying to get two hard drives which I urgently need - so I reluctantly say I will buy them again) I ask to please be emailed and reassured that a case will be opened and that I will be refunded. The manager tells me that she instead of emailing me, she will give me her name which honestly angers me, as by now I have a handful of reference numbers, I have spoken to five different people and have five different names and NO ONE HAS BEEN ABLE TO HELP ME. How can just giving me a name make a difference? 9. Eventually, the manager takes my details and says she will send me an email, this is roughly two hours ago and no one has contacted me. I have had extremely bad service, I'm still waiting for this to be resolved and I have had to buy the same product twice! I am terribly disappointed and hope this review helps you before you decide to make a quick purchase. I hope what happened to me, doesn't happen to you.”

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Posted 6 years ago

“excellent customer service in sainsburys at the argos counter thank you to the Sainsbury staff and the argos staff for all there help and support”

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Posted 6 years ago

“I've lost my faith in Argos :-( I've bought from them for years and never had a problem, but this was because I've never had a problem with something within warranty. 6 months ago my pensioner mum bought a BT Youview TV recorder from Argos and the remote just stopped working. She took it to the store and was told to go home and ring a number that she was given, to cut a long story short she rang the number and was passed from pillar to post until she gave up frustrated, so I told her I would try. Argos told me it was BT that was responsible, BT told me it was Argos that was responsible and around and around I went until I gave up and bought her a reconditioned one off Ebay!! I'm only glad it wasn't the recorder itself which broke! Argos was no help in the matter whatsoever, just fobbed us off and the numbers we were provided with were incorrect, I am seriously considering buying my products from a proper store in future to avoid this issue ever happening again”

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Posted 6 years ago

“I took a tablet back which we purchased in Nov 18. The manager Zak in Spalding was helpful, polite and thorough abt his job. Customer skills brilliant.”

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Posted 6 years ago

“Got a greenhouse from you and it was the werst thing I have got from you”

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Posted 6 years ago

“Ordered a bed frame & a mattress for next day fast tracked delivery whilst also paying £20 extra to have mattress collected. When item arrives it's the mattress & one box for bed frame. After opening i realize its only 1 part of the bed. I call customer service up & woman puts me on hold for 24 mins to call depot. I put phone down as that's costing me money for an issue they created. Phone call number 2 & I'm told that my item is sold out. How can an item i ordered & paid for be sold out when half of it's delivered? Again I'm put on hold for another 17 mins so i put the phone down. Then i get 2 emails saying the items in question have been cancelled for delivery at my request, are they serious?. I call up a third time & once again get put on hold whilst they call the store it came from. They find out, the delivery driver was brainless & still has the other part of bed on the van. They then delivered it (by another driver of course) later in the evening. I enquired why my old mattress hasn't been collected & one person says you'll receive a collection time via text whilst another says a van will be around shortly to pick it up. 2 days later, still not collected. This time i use online chat as I've wasted too much money already calling them up. I'm told i should not have been offered recycling as my mattress can be picked up from a store. i explained i paid for home delivery & the option of recycling was offered. He blames it on a techincal error as always because they don't like to be accountable for their own screw ups. No discount, no refund, & not even a voucher was offered in compensation for the inconvenience & poor customer service. will never order from again!”

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Posted 6 years ago

“We have been regular customers with Argos for over 5 years. We bought several items from them including iPhones and iPads worth thousands of pounds. Unfortunately they failed in their first test to keep their loyal customers. We bought a vacuum cleaner, I assembled it and tested it (not used it) on a Clean floor to see how functions, it didn’t seem to do the job we’re looking for. I asked to replace (not return or refund) with another brand, they refused. We simply have to bin it now. An update: Argos contacted me and asked me to send them the order number to see what options I got. I did that and this was their response: “Thanks for confirming those details for me. I've checked your order and I can see that as there isn't a fault with the item and you have tested it, you wouldn't be able to return it. Amy” I feel I’m talking to machines not human beings, they just keep repeating the same sentences.”

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Posted 6 years ago

“I went Lewisham argos to buy trampoline , next day they delivered it but there were some parts missing and I had to go back to Lewisham Argos to get those missing items, the staff was so nice especially Sophie with her excellent customer's service, she gave me missing items and while searching for those missing items unfortunately she got a cut which I am sorry about it . But even though she had a cut she was smiling and giving excellent customer's service”

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Posted 6 years ago

“Horrible service at the Doncaster frenchgate store. The coloured lady on tills is rude and aggressive and speaks to other staff with a really bad attitude she’s awful I’d hate to work with her. The young girl with red hair was lovely and the coloured lady just nasty”

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Posted 6 years ago

“Amazing service ordered my item was not in stock but was delivered to my home free of charge 2 hours later”

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Posted 6 years ago

“Ordered a mattress which was delivered quickly. Delivery men were nice and helpful. Got £10 voucher to use which i used but had 2 cancel the order. I contacted argos customer service team who instantly sent me another code to use. I used that to buy another item. Well pleased. Items are well priced and got £10 off so a bargain for me. Would recommend and will definitely use in the future.”

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Posted 6 years ago

“Disgusting service purchased a new t.v. from store in Sainsbury camberley last July t.v. has since stopped working called store and was told it isn't there problem and it was up to us to take up the problem with the t.v. supplier direct even though argos took our money to buy the product very poor customer service”

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Posted 6 years ago

“purchased a shower rail holder with head and soap tray.161/7612 the product looks very good... but, comes with no screws, the rail you fix to the wall has gaps behind it (no seal) and the shower hose is a cheap plastic type which you can find in the pound shop. this will leak soon with constant movement.”

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Posted 6 years ago

“always great service. Quick delivery and quick contacts if any problems.”

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Posted 6 years ago

“Awful company. Meant to deliver between 7am and 6pm yesterday so took a day off work. Then get a text saying it willl be late up to 9pm. Then it didnt turn up. Some rubbish about the driver being sick, they first tried to say they had told me then quickly retracted that when i called them liars. Now wont go the extra mile to get me a delivery slot where i am at home as i cannot take an extra day off. Absolute rubbish.”

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Posted 6 years ago

Argos is rated 2.7 based on 4,018 reviews