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Argos Reviews

2.7 Rating 4,050 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,050 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Email:

info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
They have charged me twice for one item and are rufusing to acknoweldge the second charge which has left me £143 worse of this month. Safe to say me, my friends and family are never using argos again
Helpful Report
Posted 6 years ago
Argos customer service is very poor! We ordered a bed that comes in three boxes. However negligance from the courier left us with one wrong box meaning half way through putting the bed together we realised we had been given the wrong box. I rang Argos to explain and to rectify the situation ASAP. They explained I have to wait a week for the missing item to be delivered which is highly inconvienient to us as we had to dismemtel the original bed to put together the new bed! Fuming. So my three year old will have to sleep on a mattress on the floor until next week, and most mums will know what kids are like with sleep routines! Massive pain. So I explained this to ask if they could have it delivered in store quicker for me to collect, they said no but offered me a blow up bed to use for the inconvenience! I declined as I don’t need a blow up bed, and asked if there was anything else they could offer in compensation for the massive inconvenience this has caused, they said they thought that the offer of a blow up bed was sufficient! No, it’s not I’m fuming, granted it’s the delivery drivers mistake and mistake it was but still it wasn’t mine but I’m the one who will suffer! (Sleepless nights no doubt) A little compassion for the situation would have gone a long way, offer some money off, a gift voucher or even ensure they will check the delivery service is being thorough! Sorry Argos I will no longer be purchasing from you again!
Helpful Report
Posted 6 years ago
Bought numerous items at Argos and I'm always satisfied also if item is defective can return same... Thank you Argos
Helpful Report
Posted 6 years ago
Bought spear and Jackson scarifer,excellent machine,use on second high position with spring tines in,gets moss out brilliantly,staff very helpful in shop.
Helpful Report
Posted 6 years ago
Bought a Motorola phone advertised as having contactless payment/NFC. It didn't. Customer service not interested, dismissing it as a misprint. Even now, the company is still allowed to advertise it with the same so called misprint!
Helpful Report
Posted 6 years ago
I went to argos and purchase a Samsung galaxy tab A the product was faulty i went the same day for an exchange but they refused because it was out of the box and they cant see the fault i mean how can they when i said the screen keeps going blank every now and then she only checked it for 30 sec very disappointed never going bk again
Helpful Report
Posted 6 years ago
Argos Customer Service Staff are long-suffering and patient. Their job would be a lot easier if Argos's suppliers performed proper pre-delivery checks.
Helpful Report
Posted 6 years ago
Following a disastrous experience with a Sharp tall upright freezer, ordered through Argus, we have changed our order to Samsung tall upright freezer. The webpage states the freezer door is reversible and can be left or right handed. Beware, if the freezer is delivered opening the wrong way, it is a CHARGEABLE EXTRA, around £80.00 to have the door reversed. Through ARGOS an engineers visit has been arranged but we must wait for the parts and pay in advance. ARGOS will make a goodwill partial payment towards the cost. To make matters worst the delivery team just dumped the new freezer in our hallway and left, although an unpack and inspect option was included in the delivery instructions. The net result is we have been without a freezer since early December 2018. Unbelievable.
Helpful Report
Posted 6 years ago
We took delivery of a Sharp Tall Upright Freezer in December 2018, which did not work (no gas). A replacement freezer arrived in January 2019, which also had a fault, it defrosted when switched into fast freeze mode. Following three engineers visits and waiting for parts to arrive from Germany the fault cannot be fixed. We have been offered and declined a second replacement Sharp freezer. We have no faith in Sharp being third time lucky.
Helpful Report
Posted 6 years ago
I've been to Argos Congleton several times this week to collect a large order. The staff were brilliant! So helpful and attentive, especially Janet, who couldn't have done more for me! Thanks everyone, you're amazing!!!
Helpful Report
Posted 6 years ago
Shopping in town, with peace on my mind. I needed to browse and feel rested awhile. To look, at my leisure, was a great deal of fun, and to find what I needed was cheaper, as well. The people are friendly, the service is good. I'm so glad to shop here, in my neighbourhood. Thank you Argos.
Helpful Report
Posted 6 years ago
I shopped at Falkirk Argos and found the staff (Linda and Emma) very helpful, patient and very willing to see that the order was completed to my satisfaction. Great customer service!
Helpful Report
Posted 6 years ago
Went into the Argos store in strood on April 3rd and I had THE most amazing experience. I met Kim at the cash point/customer service and she was patient, warm and had an infectious smile throughout the whole process. If any company wants to show what customer service should be like; Kim is the definition without fault. I truly enjoyed my experience there and even though it's out of my area, makes me truly want to go back there again to shop.
Helpful Report
Posted 6 years ago
waited in all day, item never arrived, I'm sure when they know it will not be delivered that day, they can let you know, the tracking is a joke, if it were true I would have got my item,
Helpful Report
Posted 6 years ago
Rude staff rubbish after sales
Helpful Report
Posted 6 years ago
Very bad costumer servis! My daughter saved her muny from her birthday and Bought the fliker skooter, didn't realised it will be to small for our daughter until we put it all together. After an hour we brought it back asking for a refund because they didn't have a bigger size for exchange. But we haven't got refund back because thay set it was taken out of the box and described it as it was used. Very sad, very disappointed!!! No more at this store! lost lots of muny!
Helpful Report
Posted 6 years ago
Unbelievable Bad delivery schedule.
Helpful Report
Posted 6 years ago
Robotic staff, Went there to ask about a refund has I took item back and they said we can only give you credit on your argos card because that is the way you paid for item so I said why did staff member want my visa card ? what did she want it for When I made my purchase? "Answer Well I was not there so I cannot tell you< repeated about 3 or 4 t times, She did not have a clue, Walked out in Disgust..
Helpful Report
Posted 6 years ago
I ordered a £200 hoover for same day delivery between 7-10pm. I waited until 11pm...nothing. This morning I did an on-line chat whilst feeding kids, dog and a hundred and one other things. After 30 miutes I eventually got through. I was told they had problems at the warehouse and that’s why they couldn’t deliver. Would it have been too much for someone to let me know or update the status of the order?! I stressed that I needed the hoover this morning but they told me that the earliest slot they could offer was 2-6pm. Not helpful! We then got cut off the chat. I then called Argos and spoke to a much more pleasant person who explained that the hoover was damaged and that they should have called me to let me know. He couldn’t get the hoover to me any earlier, not even guarantee a delivery slot closer to 2pm. I now have to find an hour in the day to collect the hoover with puppy and kids in tow! I had to check they would refund the delivery charge and I had to ask what they could offer for the inconvenience. Delivery charge refunded and a £10 gift card offered but that doesn’t come close to making up for the inconvenience caused in the last 12 hours or reassure me that this is a reliable service. This is the second time I’ve tried same day delivery and it’s the second time Argos has failed to deliver. I will not be using this service again.
Helpful Report
Posted 6 years ago
Tried to leave feedback on a shop bought product. I cannot be done! Argos demand an email address when buying the item from the shop.
Helpful Report
Posted 6 years ago
Argos is rated 2.7 based on 4,050 reviews