Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“complaint concerning your manager at the Spalding store. An atrocious bully of a manager bringing Argos into disrepute and refusing to comply with consumer protection laws. Had a few problems with this same jerk of a manager in the past. The staff are terrified dealing with the chump. Latest incident we bought a kiddies rocket, great item but made of polystyrene and obviously broke on first use. It goes up it comes down its hardly rocket science. manager accused us of lying and said it was broken through abuse. We shall now be making an official complaint to Argos head office about this bully and also trading standards and if required the small claims court. We will also be boycotting Argos after 20yrs of shopping there because they honour their obligations, or used to. Another great British brand going to the dogs. There is ZERO complaints process for argos and customer services dont answer any emails. Best try complaining to their owners who are now sainsburys.”

Helpful Report

Posted 6 years ago

“I’ll buy the furniture is from Argos and when I fix the cupboard is broken no one don’t buy furniture is break if there is rubbish in the does not last for long”

Helpful Report

Posted 6 years ago

“bought my tv from yourself recently and it is fantastic love it. was the cheapest price for that tv anywhere”

Helpful Report

Posted 6 years ago

“I have ordered many items from Argos over the past few weeks, including furniture and household items. I have been very pleased with everything I have ordered, especially the Kentucky extendable table and chairs. Thanks also to the Argos delivery team, always on time and everyone so friendly and helpful.”

Helpful Report

Posted 6 years ago

“purchased an electric can opener it is heaven have never owned one before and very nice staff.”

Helpful Report

Posted 6 years ago

“Bought a day bed - only half has been delivered. The service is the worst I have ever experienced. 6 weeks on and after numerous phone calls, 4 day off to receive the rest of the product the issue remains unresolved. Everyone on the phone is restricted, escalation is difficult, managers are unhelpful and all I am told is you have 2 options continue to wait or take £50 off to close the matter. I have asked to speak to more senior managers and have been given the PO Box number to write to -wow. In to day's age to write to a PO Box. I was finally given a email address to which I've written twice with no result. Also placed a review which was not published because Argos policy is not to comment on their customer service. Would not recommend Argos to anyone.”

Helpful Report

Posted 6 years ago

“i bought a BUSH washing machine from argos and it didnt work so they sent another and that didnt work i have been without a washer for 2 weeks and all they have given me is 45 pounds off another washing machine i have paid out more than that in installing and uninstalling plus having my clothes washed for 2 week {family of 5 } disgusting”

Helpful Report

Posted 6 years ago

“kept up to date with the delivery of my new appliance - installed and old appliance taken away. All done with the minimum amount of fuss and two delivery chaps very helpful”

Helpful Report

Posted 6 years ago

“Very easy to navigate their site and find what you want”

Helpful Report

Posted 6 years ago

“Click and collect service is first class....Staff always helpful and friendly”

Helpful Report

Posted 6 years ago

“Friendly staff at Durham Retail park ,especially the customer services manager, pleasant and efficient .”

Helpful Report

Posted 6 years ago

“I would like to thank the lovely girl who fixed my watch bracelet in Argos Sainsbury’s Ballymena branch on the 22 Feb 2019.Thats what you call customer service.”

Helpful Report

Posted 6 years ago

“Argos kept me informed from start to pick time very happy with service provided”

Helpful Report

Posted 6 years ago

“I have bought 2 things from this store costing £400 altogether items broken and malfunction and they refuse to even change and gave numbers to get in touch with manufactures everything in argos these days brake and even with a 12 months guarantee they won't change an item that's broken in 1 month after purchase I'd advise people to stop shopping in argos because it's a joke and they are ripping people off with dodgy products and flat out refuse to change argos use to be good but these days they are robbers and never again am in shopping in any argos store and I strongly advise others not to shop at argos go somewhere else also the customer service team are arrogant and rude and refuse to help it's a joke and is discusting takin peoples money like this and refusing to have anything to do with broken items”

Helpful Report

Posted 6 years ago

“I bought an Atlas Grey Gloss CORNER unit from Argos. Took the day off work and hired a joiner to put the wardrobe together for me as I can’t do things like that. The joiner soon realised that a lot of the pieces were missing so I called Argos Customer Services to find out what was going on. I spoke to a man called Jacob who was very obnoxious and rude. He refused to give me his surname and demanded that nothing could be done as the corner wardrobe wasn’t a corner wardrobe as advertised and that there was nothing he could do. I asked for a full refund and that will happen once they collect the item back. I took a day from work, paid a joiner and had to deal with an obnoxious staff member. Do not order from Argos!! Absolutely shocking customer service!! How they can advertise a corner wardrobe and not send that is beyond me. Turns out someone else has had the same issues as me as they said that I’d already complained on the Tuesday but I didn’t because I only received the wardrobe on the Wednesday. That must have been another customer.”

Helpful Report

Posted 6 years ago

“Bought the 6 cubed storage and boxes really pleased with the overall look of this product easy to assemble look great in my conservatoryx”

Helpful Report

Posted 6 years ago

“The fact that most of the things are immediately ready to collect is simply amazing”

Helpful Report

Posted 6 years ago

“Great service. Thanks!”

Helpful Report

Posted 6 years ago

“Never buy from Argos anything poor customer service Merry hill Argos”

Helpful Report

Posted 6 years ago

“Really good customer service, staff are really helpful and friendly.”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,018 reviews