Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Argos home retail Group. I took out a loan in 2004 they tried to tell me that I decided to take advantage of the repayment protection insurance. As this company wasn’t regulated until the 14th of January 2005 hey are happy to refuse upholding complaint. has no evidence of me deciding to take this product on I believe it was just added to the policy. Tried to tell me that I had 30 day right of cancellation which I did but this was given to me after sale which is standard practice with PPI This was offered on St Andrews insurance paper work. As I cannot take resolution through the financial ombudmen service it is now being referred to a Small Claims Court in due course.”

Helpful Report

Posted 6 years ago

“Appalling service and follow up. Waited all day for a delivery of a unit for the kitchen, it did not arrive. No phone calls,no text nothing i rang they said the van had a transmission fault.They said they would deliver up to 10pm when I rang. That did not happen.. Rang the following day early to find out when it would be delivered they said in 6 more days and that was my only choice. The person I spoke to said I was moaning. I asked to speak to a supervisor he said they wouldn’t come. Still waiting for the item. !!!!!!”

Helpful Report

Posted 6 years ago

“Excellent online service”

Helpful Report

Posted 6 years ago

“Good buying experience, fast, easy website, good customer service. However, I saw signs my purchase was a return, from the packaging condition. I found some issues with the product. Please don't sell returned items without adequate testing.”

Helpful Report

Posted 6 years ago

“Amazing fast and friendly”

Helpful Report

Posted 6 years ago

“Wanted to purchase a Vax vacuum cleaner here in Dublin. Curry's had it for 169euro. Argos had identical product for 219 euro, a full 50 euros more! As my local Argos is more convenient I phoned and asked if they would match the Curry's price. They refused. Naturally I went to Curry's. I will certainly be checking prices before I return to Argos next time.Fifty euros is a lot of money for me to give away.”

Helpful Report

Posted 6 years ago

“Always a great experience in my local store. Staff always friendly but professional.”

Helpful Report

Posted 6 years ago

“Great range of products”

Helpful Report

Posted 6 years ago

“great value quick posted”

Helpful Report

Posted 6 years ago

“Get what you pay for a good shop”

Helpful Report

Posted 6 years ago

“Good value for money”

Helpful Report

Posted 6 years ago

“I ordered a washing machine to be delivered on the 23rd January (Yesterday). I selected all day delivery (7am-6pm). Recieved a text message on the 22nd and the morning of the 23rd to say that it would be with me between 2pm-4pm. It had gone by 4 and no delivery and no calls to say why. As the all day went to 6pm I politely waited, giving leniency for delays. Passed 6 and still no word. I went onto their live chat to them be told that there had been a problem with the lorry and they could give me NO information, not even whether that day or the next, as to when my order will be delivered. I was told that I would recieve a call to give me a new time/date for delivery. Reaches 19:30, after having cancelled a reservation i went out to go to the local shop and I come across the argos delivery man just as I was reaching the pavement. There was no communication from Argos about any of this except for when I asked them! So much for being told when it would be delivered!”

Helpful Report

Posted 6 years ago

“Argos in Sainsbury's store for Clicks and Collect - worked well.”

Helpful Report

Posted 6 years ago

“DO NOT ORDER ANYTHING FROM ARGOS We placed an order yesterday and paid extra to receive it on the same day! We waited all day at home and didn’t receive anything then had to phone Argos today to see where my item is and they said we delivered it to you and we’ve got your signature. I explained over and over to them that I haven’t received the item and asked them to pick the item up from where ever they left it and they said we delivered to yourself and we take our drivers word over yours. I managed to chase the item out myself and found it way further than my house in a completely different address. I asked for the person who received my item to write a note to prove they received my item not me. Where argos was so sure that they sent it to the right address and they were very unhelpful and gave me such a poor service! I felt rubbish and never would buy from them ever again!! Their customer service is very rude”

Helpful Report

Posted 6 years ago

“Great service and friendly staff”

Helpful Report

Posted 6 years ago

“I am writing to you to raise an issue about: Argos Stores The issue that I have experienced was: We purchased the robot hoover on the 12 of jan it is not working correctly and my husband returned it to Argos in morecambe. He spoke to Vicky Good who was rude and suggested that after trying it in the back for 2 mins that there was nothing wrong with it. Obviously she is not an engineer and we are the ones that have attempted to use it. We wish to return it. It occurred on: 19/01/2019 We want a refund and an apology from Vicky Good who accused my husband of lying.”

Helpful Report

Posted 6 years ago

“Not generally a great fan of Argos - had some poor experiences previously, but have to speak in praise of the staff at the Bangor, N Wales branch. There was a pleasant, calm atmosphere there and when I had to return an item they listened to my explanation courteously and sympathetically and without question provided a refund. It makes all the difference to be treated with respect and even smiled at - other branches should take note!”

Helpful Report

Posted 6 years ago

“Went online to purchase a watch for my son for Christmas. I had a gift card typed in the code and went on to pay the remaining balance, then the website crashed. But payment had processed and for some reason charged me twice. I had no confirmation so the booming didn't go through despite them using my card and taking money from my bank twice! So I'm left with a voucher I can't use and I'm money down with no watch. Called them and they said someone will get back to me within 24 hours to refund the money taken from my bank and send me another gift voucher. After a week I called them was on hold for 35 minutes then the lady said someone would call me back that day. Nobody called back. Called again 3 days later to be told the same , she had emailed the refunds team and they would call me back. They did not! Iv been waiting over a month now, no calls, no refund. Absolutely disgusting, bad customer service, and theifs. I won't be shopping at Argos anymore.”

Helpful Report

Posted 6 years ago

“Ordered a wardrobe that was damaged when it arrived. Delivery driver did not stop to check it despite pointing out the damage to the box. I did an online chat and the person offered me a replacement the next day but simply refused to offer me a 2 hour delivery slot so I could be there to take delivery. Despite me pointing out this was solely caused by Argos and I had waited in, and maybe a little extra customer service might not go amiss, as I was not asking them to do anything other than delivery within a certain time frame. I now have another week to wait for my item. Motto of this story, if it seems cheap there's probably a reason for it !!”

Helpful Report

Posted 6 years ago

“Nothing is ever available for delivery in my area or in store in all the argos' within 15 miles of me. I wouldn't mind but I don't exactly live in a remote location, I must have tried to order at least 15 things and 1 has been available for me to buy.”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,018 reviews