Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item ordered 3 weeks ago argos just say sorry supplier issue all I can get is sorry we don’t know when delivery may be but they are happy enough to take my money”

Helpful Report

Posted 6 years ago

“I had the best customer service at Netherfield Argos branch. The 2 ladies that helped me yesterday were brilliant!! Lots of help going through different products. Quick service with humour! Thank you”

Helpful Report

Posted 6 years ago

“Not even worth the one star I have to give to write this. Bought an iron in october 2017, not cheap at £59.99 but you would surely expect it to last longer than 15 months. Take it back to the shop, no interest, "nothing to do with us, contact the manufacturers". I thought my contract was with the shop who sold me a product which to my mind should last a bit longer than 15 months. Called the manufacturers and they were even less helpful, so whatever you do DO NOT BUY A BREVILLE DIAMOND 3100w STEAM IRON FROM ARGOS. Always check other stores, even if the initial cost is a little more, if something goes wrong you will probably get more sense and sympathy.”

Helpful Report

Posted 6 years ago

“Disgusting service from argos online. I ordered a fridgefreezer for my 89 year old grandma. The first delivery they said they couldn't get the van up the street even though when I ordered from Currys a few weeks later they parked there van at the bottom of the street and wheeled the fridgefreezer up. So I don't know why argos delivery men couldn't of done that?! The second time I waited 3 hours for delivery to be told they couldn't deliver and it would be the next day instead. The third delivery was the worst Even though they are meant to ring a nour before delivery, they rang 40 minutes before saying they would be there at 9.30am I told them it was my grandmas house and that I was on my way round, I got there at 9.20am to see Argos driving off up the street. I went into my grandmas who is 89 years old and gets very confused she said she had Told them she didn't know about a fridgefreezer so they had gone! I rang them straight away and they wouldn't come back even though they where round the corner. They then put the phone down on me I rang again and they just kept putting the phone down. I rang argos Direct and they kept putting me on hold then cutting me off this happened about 10 times. They left my grandma without a fridgefreezer 2 days before Christmas! Ive never had such disgusting treatment from a big company before. I cancelled my order and will never be ordering from Argos again.”

Helpful Report

Posted 6 years ago

“I've just had a fridge freezer delivered and the two guys couldn't have been more helpful. Just wanted to say thank you for excellent service unfortunately it's often a rarity nowadays.”

Helpful Report

Posted 6 years ago

“I returned a jumper which I used my 9.99 voucher when I spent over £100. Said to the lady when I returned it that I paid by my voucher, so she said I would receive a refund within 5 days. Heard nothing and done a live chat. Apparently you don't get a REFUND on the voucher. Well if that was the case why did the staff member tell me I did and I wouldn't have returned it to argos and gave it away to a homeless person or charity. Need to train your staff ARGOS on the vouchers as they are a big part of your promotion. I only bought the tablet from you to get the voucher. Lady who returned my item wasnt very pleasant either. It would have been zero stars if I could and won't be shopping in there again.”

Helpful Report

Posted 6 years ago

“Worst company ever. I never been treated so poorly, rude and worst staff I ever met in my life. I bought an item which was faulty, I wanted a refund. They didn't want to refund me the money or exchange it, saying that was my problem. I been through hell in order to get a refund. Don't buy anything from Argos.”

Helpful Report

Posted 6 years ago

“YET AGAIN I find that my local store does not have the item I wish to buy (816/2816) despite it being highlighted in your literature. None of the surrounding stores have it either. Why advertise items when you do not have them in stock?”

Helpful Report

Posted 6 years ago

“Item ordered online to the one of Argos stores. I was waiting long time and after that PayPal sent info that Argos refund my payment. I visited the relevant store a few times, even the last day when the delivery was planned. Always was informed that there is nothing for me and I need to wait for email with delivery confirmation. I did not received any email from Argos. They just cancelled my order as they said the collection window for it has been closed. Item never arrived to the store. I contacted Argos via live chat. They said that I should go to this store and ask them what happened and I can make order again. If similar situation will occure again I can contact the again. No more shopping at Argos. Waste of time.”

Helpful Report

Posted 6 years ago

“placed order on the 06/01/2019 received confirmation receipt telling me item will be delivered on the 07/01/2019 between 7am and 6pm. Great booked day off work told my daughter when she comes up next weekend she will have her new bed. (wrong thing to do will not fall for that one again} sat in waiting then about 1pm contacted live chat as i needed to pop out to confirm that driver will phone me an hour before delivery only to find out there is no order. So after getting passed from one to another was told to contact this number 0345 640 2020 got through to be told what i already knew asked to speak to a manager to find out what went wrong, was supposedly being put through when i was hung up on. Great so phoned again { plenty of time on my hands as i took the day off} finally got through to manager where i did get my answers. Money had not been taken so its stuck in the middle of nowhere for the next 7 days at least, i will not be getting my item unless i reorder {which i am going to have to do as i promised my little girl} even though i had received my receipt confirming delivery. So i am going to have to take another day off this is turning into a very expensive bed. Beware when you order online your receipt confirming delivery etc is only a generic email [so i was told] the only way to be sure your order is coming is to phone.”

Helpful Report

Posted 6 years ago

“Worst customer service ever being told by ‘Kate’ on customer service team there are no managers available...now all of a sudden there are managers there but she doesn’t want to put one on to me. Retrain your staff. Disgusting company”

Helpful Report

Posted 6 years ago

“I would have put zero but it would not let me. My partner was given a Argos gift voucher onnn 27th December which ran out on 1/1/2019. On the 30th of December we went to Argos, in Sainsbury’s Newcastle under Lyme staffs. She chose a pair of gold earrings. They told us they would fetch them in from Argos , Festival Park stoke on Trent . We passed her the voucher and a £10 not to cover the additional cost. She told us it was ok and pay when we collected .we went to collect on the 2/1/2019, amazingly the same girl said we were too late as the voucher had run out. I stated that she had not let us use it on the 30th which was when it was still in date. Straight away I rang customer service, after a long debate customer service agreed to reimburse £10, which was the value of the voucher. She told me to ring back in 3 days to ensure it had been done. So 3 days later I rang your customer service, to my shock he said it had not been reimbursed and he would not do so, eventually I got him to put us through to another dept . I got the same attitude that it was out of date, again I told them it was use prior to the date . They said no transaction date could be found so I said what about the text we recieved saying we could now go pick it up , he checked the number and agreed that was correct. Again I asked that we should be reimbursed. He replied that Argos were not obliged to do so. So I said, not obliged means you can buy you will not. Obviously we got nowhere and that’s why I would give you zero not 1 if allowed . ,ms MA Apostol”

Helpful Report

Posted 6 years ago

“Non delivery”

Helpful Report

Posted 6 years ago

“Because I bought Finishing Touch Flawless the facial hair remover and I got good quality service from the two members of staff and the staff were very helpful and friendly.”

Helpful Report

Posted 6 years ago

“Absolutely terrible shop service ordered an item at Stockton on tees branch, paid using there in store card machine, called to collect from the desk as it was announced good were ready to pick up as were 12 other frustrated shoppers then stood waiting for over 20 minutes with no one serving or handing out the goods that simply weren't there, left in frustration demanding a card refund then a shop assistant shouted your goods are here now, headless chickens with a messed up system never shopping at this store again.”

Helpful Report

Posted 6 years ago

“Went to Great Yarmouth store to collect 7drawtowet My Husband was waiting in the car par at the rear of the shop where they unload and load up When I collected the draws I asked the lady could she take it round The back where my husband was waiting she refused todo this and said We should not be there and they do not help customers She was very very rude I explained we have had other items Brought round for us and she said that was not true So I had to carry this very large box from the store to wher e the car Was she said can’t your husband come and get it I explained my Husband was n of very well So we will not be going to this store again I did not go in Argos to Be insulted and more or less called a life Ke”

Helpful Report

Posted 6 years ago

“Trying to find out New Year’s Day opening hours, wasted time and money to call. Nothing about opening times during Christmas holiday. Terrible.”

Helpful Report

Posted 6 years ago

“Ordered an engagement ring before Christmas and was told 7-10 days for delivery. After badgering the local store literally everyday they decided to tell me that 3 days before our engagement party the ring had been cancelled. No explanation nothing! Thanks a lot Argos 😡”

Helpful Report

Posted 6 years ago

“I had placed an order with Argos on 29th Dec and I got a text message saying it will arrive on 30th Dec but I have still not received the order. I’m highly disappointed with the customer service as one of the agent said it will arrive at 3:30pm and I was waiting for my order. Now when I called up other agent said it will take another 3-5 days to arrive the store. I can’t even cancel my order as it’s shipped already. Pathetic. I am a regular Argos customer but from now on never will I place my order with Argos”

Helpful Report

Posted 6 years ago

“Same day delivery..... U legends!!!”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,018 reviews