Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,050 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,050 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

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“Item ordered online to the one of Argos stores. I was waiting long time and after that PayPal sent info that Argos refund my payment. I visited the relevant store a few times, even the last day when the delivery was planned. Always was informed that there is nothing for me and I need to wait for email with delivery confirmation. I did not received any email from Argos. They just cancelled my order as they said the collection window for it has been closed. Item never arrived to the store. I contacted Argos via live chat. They said that I should go to this store and ask them what happened and I can make order again. If similar situation will occure again I can contact the again. No more shopping at Argos. Waste of time.”

Helpful Report

Posted 6 years ago

“placed order on the 06/01/2019 received confirmation receipt telling me item will be delivered on the 07/01/2019 between 7am and 6pm. Great booked day off work told my daughter when she comes up next weekend she will have her new bed. (wrong thing to do will not fall for that one again} sat in waiting then about 1pm contacted live chat as i needed to pop out to confirm that driver will phone me an hour before delivery only to find out there is no order. So after getting passed from one to another was told to contact this number 0345 640 2020 got through to be told what i already knew asked to speak to a manager to find out what went wrong, was supposedly being put through when i was hung up on. Great so phoned again { plenty of time on my hands as i took the day off} finally got through to manager where i did get my answers. Money had not been taken so its stuck in the middle of nowhere for the next 7 days at least, i will not be getting my item unless i reorder {which i am going to have to do as i promised my little girl} even though i had received my receipt confirming delivery. So i am going to have to take another day off this is turning into a very expensive bed. Beware when you order online your receipt confirming delivery etc is only a generic email [so i was told] the only way to be sure your order is coming is to phone.”

Helpful Report

Posted 6 years ago

“Worst customer service ever being told by ‘Kate’ on customer service team there are no managers available...now all of a sudden there are managers there but she doesn’t want to put one on to me. Retrain your staff. Disgusting company”

Helpful Report

Posted 6 years ago

“I would have put zero but it would not let me. My partner was given a Argos gift voucher onnn 27th December which ran out on 1/1/2019. On the 30th of December we went to Argos, in Sainsbury’s Newcastle under Lyme staffs. She chose a pair of gold earrings. They told us they would fetch them in from Argos , Festival Park stoke on Trent . We passed her the voucher and a £10 not to cover the additional cost. She told us it was ok and pay when we collected .we went to collect on the 2/1/2019, amazingly the same girl said we were too late as the voucher had run out. I stated that she had not let us use it on the 30th which was when it was still in date. Straight away I rang customer service, after a long debate customer service agreed to reimburse £10, which was the value of the voucher. She told me to ring back in 3 days to ensure it had been done. So 3 days later I rang your customer service, to my shock he said it had not been reimbursed and he would not do so, eventually I got him to put us through to another dept . I got the same attitude that it was out of date, again I told them it was use prior to the date . They said no transaction date could be found so I said what about the text we recieved saying we could now go pick it up , he checked the number and agreed that was correct. Again I asked that we should be reimbursed. He replied that Argos were not obliged to do so. So I said, not obliged means you can buy you will not. Obviously we got nowhere and that’s why I would give you zero not 1 if allowed . ,ms MA Apostol”

Helpful Report

Posted 6 years ago

“Non delivery”

Helpful Report

Posted 6 years ago

“Because I bought Finishing Touch Flawless the facial hair remover and I got good quality service from the two members of staff and the staff were very helpful and friendly.”

Helpful Report

Posted 6 years ago

“Absolutely terrible shop service ordered an item at Stockton on tees branch, paid using there in store card machine, called to collect from the desk as it was announced good were ready to pick up as were 12 other frustrated shoppers then stood waiting for over 20 minutes with no one serving or handing out the goods that simply weren't there, left in frustration demanding a card refund then a shop assistant shouted your goods are here now, headless chickens with a messed up system never shopping at this store again.”

Helpful Report

Posted 6 years ago

“Went to Great Yarmouth store to collect 7drawtowet My Husband was waiting in the car par at the rear of the shop where they unload and load up When I collected the draws I asked the lady could she take it round The back where my husband was waiting she refused todo this and said We should not be there and they do not help customers She was very very rude I explained we have had other items Brought round for us and she said that was not true So I had to carry this very large box from the store to wher e the car Was she said can’t your husband come and get it I explained my Husband was n of very well So we will not be going to this store again I did not go in Argos to Be insulted and more or less called a life Ke”

Helpful Report

Posted 6 years ago

“Trying to find out New Year’s Day opening hours, wasted time and money to call. Nothing about opening times during Christmas holiday. Terrible.”

Helpful Report

Posted 6 years ago

“Ordered an engagement ring before Christmas and was told 7-10 days for delivery. After badgering the local store literally everyday they decided to tell me that 3 days before our engagement party the ring had been cancelled. No explanation nothing! Thanks a lot Argos 😡”

Helpful Report

Posted 6 years ago

“I had placed an order with Argos on 29th Dec and I got a text message saying it will arrive on 30th Dec but I have still not received the order. I’m highly disappointed with the customer service as one of the agent said it will arrive at 3:30pm and I was waiting for my order. Now when I called up other agent said it will take another 3-5 days to arrive the store. I can’t even cancel my order as it’s shipped already. Pathetic. I am a regular Argos customer but from now on never will I place my order with Argos”

Helpful Report

Posted 6 years ago

“Same day delivery..... U legends!!!”

Helpful Report

Posted 6 years ago

“I orderd my daughter's toy on 22/12/18 was ment to come next day, did not arrive, so they said 100% Xmas eve waited all day, did not come, my poor daughter went with out her Xmas present, nightmare never again will I order from Argos, they are saying it's been sign for and deliverd to me , which it hasn't, the signing on the drivers form is not even my name, they are saying nothing they can do about, joke, telling me to go bank they might be able to help, bank never heard of this before,”

Helpful Report

Posted 6 years ago

“I have bought from Argos three time regarding household appliances and bedroom furitnutre. I order from Watford Argos from the store manager for a wardrobe to be delivered 29/11/18. We had paid for this expensive wardrobe and paid for deliver as we couldn’t collect it and take it that day. The day it was suppose to get delivered. We had sold our old wardrobe that morning so we had space in the bedroom to put together our new wardrobe. For then the wardrobe to have never turned up... We contacted Argos customer services to find out what the problem was and where the delivery drivers were, to then be told that there was no record of our deliver in there system. Even though we had paid for it and had been told that it was getting delivered on the date we had arranged. If I hadn’t of contacted the customer services line I wouldn’t of know this at all and I would of paid for a wardrobe and not been given the product at all. I’ve now had to wait over 2 weeks for the deliver to be sent back out. So I have got know where to put any of our clothes away. Argos is a joke. I will never be buying any products from there stores again and I have advice all family members and family friends to use other company for products for the future.”

Helpful Report

Posted 6 years ago

“Have bought a number of items from Argos but have noticed recently that it’s prices for very basic tech items such as printers, are 25% higher than competitors. Tried to ask why but cannot get a reply. Seems like corporate greed to me.”

Helpful Report

Posted 6 years ago

“Brought an item in april. Item has gone wrong. Tried to return it to the store i brought from only to be told that I Had to get in touch with the manufacturer. Exscuse me i brought the item from Argos not the manufacturer so they should deal with it. This has gone against my consumer rights. I didn't even want my money back just a replacement. Got in touch with customer services and as usual you get a young girl reading from a script. DISGUSTING. Definitely will never ever shop there again.”

Helpful Report

Posted 6 years ago

“Unable to return product”

Helpful Report

Posted 6 years ago

“Can only go as low as 1 * otherwise it would be a 0. Ordered a toy on line, within seconds I had received an email and text to confirm order. Minutes later I had received a further email to inform me that the item was ready to collect, backed up with a text to also confirm item ready for collection and would be kept up to the following day (Today 27th December). This morning at 08:54 hours I received a further text reminding me to collect the item before 8pm. At 12:35 hours I received a telephone call from the store (Raleigh Weir) to ask if I still wanted the item, I stated I did and would be there to collect by 2pm. I drove from home (Hornchurch) to the store where I arrived at 13:45 hours to be told "I'm afraid your item is no longer available"”

Helpful Report

Posted 6 years ago

“Disgusted, family paid a week ago and no bike there on collection as promised. Let down my grandsons Xmas present, days before Xmas. Expect s formal complaint, disgraceful Argos to let children down at this time of year. Quick to take money out of bank, days of lies and too late to get another. Fuming should be ashamed there is no excuse !”

Helpful Report

Posted 6 years ago

“The bedroom furniture that I brought not Evan a year old n is no good the draws have broke so just made very poorly n cheaply for a exspensive prise wouldn’t get furniture of any sort again from argos”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,050 reviews