Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyers beware - Argos vouchers are only valid for 22 days!!! Buyers beware! Argos Vouchers expire VERY, VERY fast (22 days!!!) AND won’t get honoured by the company, if you try to use them too late (20 days)! I bought a new laptop at the end of October and received a £10 voucher from our local Argos store. What I didn’t know was that unlike Sport’s Direct (2 years expiration) and other retailers who offer vouchers, as a reward for spending X amount of money per purchase, Argos vouchers have an unreasonable short expiration date of just 22 days. So when I went to buy two items at Argos today (13 December 2018), I was told by the cashier that my voucher had expired. She advised me to contact the Argos customer service team, which I did via their online support chat. According to the online support team Mat & Anna, customers should read the Terms & Conditions, to find out more about the Argos voucher system. I couldn’t believe that Argos would not honour their own voucher! Now mind the dates here: Voucher received: 29 October 2018 Voucher expire date: 20 November 2018 (22 Days) According to Which.co.uk the average validity for a voucher is between 3-12 months! Argos, THIS is not how you treat your customers! Since I have been a customer for the past 7 years, spending literally thousands of pounds on your products, you clearly don't understand the concept of customer lifetime value!!!”

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Posted 6 years ago

“Ordered matching chest of drawers and wardrobe Myra ready assembled and paid alot of money for them. On delivery I had already waited 3 weeks and wardrobe was damaged, probably by the way other furniture had been stacked on top of it. Delivery man said would send replacement. I phoned Argos and explained i already waited a while and need item before Xmas as promised daughter her bedroom would be done for her for Xmas. Customer service representative said they cannot help as using external delivery company or give me a time frame. Since that useless information i have received message saying replacement won't arrive until after New year so that will be 7 weeks of waiting. Not acceptable at all. I tried to complain but they have made that so hard to do also. There is no email address to send complaint. You either have to phone on premium rate number or write in by post which is ancient. Live chat does not seem to be accessible (does not load). Daughter let down which is very upsetting to me. I will never purchase from Argos again as level of customer service is non existent.”

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Posted 6 years ago

“Took money half way through order but order didn’t go through and now 400 quid has vanished! Appalling and they won’t give it back”

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Posted 6 years ago

“Very professional, extremely helpful and unbelievably fast!!! IF only everyone worked like Argos.”

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Posted 6 years ago

“I purchased a product from argos 3 weeks ago firstly they sent me the wrong item to start with and then when i had it collected for a refund all they have refunded was the £3.95 shipping fee but they kept the money for the actual item this is shocking for a business this big. As its shown as a partial refund on my account due to the £3.95 shipping fee been refunded i cant raise a claim via paypal and customer services at argos are a absolute joke they just keep telling me it been refunded however i have had no confirmation of this and still no refund 3 weeks later. The only details of a refund i have are for the shipping fee so 3 weeks later where the hell is my money Argos? Refunded erm no it isnt.....Will never purchase from these robbing morons again......say be to a regular customer fools... toodles...”

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Posted 6 years ago

“Courier kept in touch via txt message and delivery was prompt fantastic service.”

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Posted 6 years ago

“Where do you start with this shambles of a company? Purchased laptop, returned unopened, obviously unused with receipt. Denied a refund as a high value item.. Manager vanished behind back of store and ran off...thanks Whitechapel branch! Customer service said his discretion, try another branch. Actually, I believe it was racially motivated, as I'm non Muslim, but that cannot be proved. Don't bother with this company, shop online where they can't see what colour you are.”

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Posted 6 years ago

“The system took my money then kicked me out without confirming the order - I called customer service - they point-blank refused to put the order up manually and gave me two options: wait 3 days for a refund or 2 days for the order to go up again... What kind of madness is that? Apparently, the reorder team are so busy dealing with the fact that this fault on the website HAPPENS ALOT !!!! Be warned !!!!”

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Posted 6 years ago

“Very good service and will defo be using again”

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Posted 6 years ago

“All my item's were in stock and pleased with my purchases”

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Posted 6 years ago

“very good support and best price for office printer!”

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Posted 6 years ago

“Argos online chat is awful. Twice now I have been lied to by the person I spoke to regarding 2 separate missing/non delivery. Argos should be ashamed of the online chat service they offer!! Disgraceful a big company can deliver that kind of service.”

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Posted 6 years ago

“Customer service”

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Posted 6 years ago

“I purchased last Sunday a new freezer, a blender and a table. My delivery had to be split in two due to the large size of the freezer. I have been waiting all day to get a time slot from my order ( literally I have spent all Saturday at home waiting for my freezer) when I decided to call customer service the reply was that there was an issue and my order was not scheduled, my option would be or waiting next Wed, or in my case that Im working during the week, next 22nd of December, 20 DAYS AFTER MY PURCHASE. I spent in the last month over £700 in Argos, and the delivery service is just a joke. I did not received any solution or alternative, it was myself trying to get a solution , all I got was "Im sorry about that". Bravo”

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Posted 6 years ago

“The table lamp I purchased is just so perfect, exactly what I expected, super value for money especially where an added bulb of 18 watt was included to create a daylight effect when I turn it on! WOW”

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Posted 6 years ago

“I bought a 55" tv from argos via a friend as a birthday present for my partner in July. In October the tv got a crack down screen due to an accident. I bought insurance because of accidental damage 5 weeks we have been waiting for equinox to fix tv and nothing complaints department now saying we have to wait 1-5 working days for response from them then it will be another God knows how long before it gets fixed. The way I have been treated is more than disgusting why do you pay insurance when in all honesty it's useless your complaints department an absolute waste of time and effort your repairs department same”

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Posted 6 years ago

“Very eady search on website and good variety of items. Also happy to reserve but pay in store in case you change your mind”

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Posted 6 years ago

“No longer good value for money.”

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Posted 6 years ago

“Eleanor the manager was rude and unhelpful. A Friday evening in the Church street Croydon store and they only had one person on the tills. I waited for 15 minutes to be told I couldn’t use my love to shop vouchers as the total was under £10. I informed them that I didn’t need change and she refused service until I purchased batteries (which took it WELL over the £10) and would not offer any other alternatives. I complained that Brixton Argos has allowed this twice and she grunted. I also complained about the wait and lack of till staff, to which she grunted and did not offer explanation.”

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Posted 6 years ago

“In bath they sling parcels in the van at 5:30 every morning. The damage can be heard all around”

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Posted 6 years ago

Argos is rated 2.7 based on 4,018 reviews