Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,064 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service ,Angie and Asad ,in Argos,Beckton were so helpful and kind!”

Helpful Report

Posted 3 years ago

“Bought a freezer from them as their delivery options suited my home/work schedule perfectly.”

Helpful Report

Posted 3 years ago

“Last May 2022 I bought a 32" LG TV. The TV itself is excellent even though its taken me till now to get used to the complicated setup that proved to be very difficult to navigate around. No manual came with it so I was dependent upon its built in menu system. (also complicate). My main gripe has been with the supplied remote control. Previously I was using an older standard 32" LG TV which I have had for around 10 years and the small remote that came with the new TV was exactly the same size with extra buttons. Far too small for what's needed with a smart TV. I found it hard to use, especially in a darkened room. and far to easy to mistakenly press the wrong buttons I learned that what I needed was a magic remote which wasn't available either from Argos or LG I have since found out that other and earlier LG remotes came much larger in size with a much better layout I was surprised that Argos and LG were so unhelpful at addressing this problem. I now have to pay out more money to order the remote that I need. Photo is of both types of remotes together to show the difference”

Argos 2 star review on 4th September 2022

Helpful Report

Posted 3 years ago

“Always the best price on most things”

Helpful Report

Posted 3 years ago

“Argos staff are professional, approachable, lovely, polite, courteous and very helpful. They are fully competent in their job as well. love shopping at Argos. will continue to do so in the future. thanks.”

Helpful Report

Posted 3 years ago

“Do not buy in store and open your product if you are looking for a refund! Purchased a smart watch last night,unboxed&set up but changed my mind. Took my brand new Purchase back today with all relevant packaging and accessories to be told could not be returned because it had been used?!had I known this information at the point of sale there'd have been no way I'd gone through with purchase. I rang head office and spoke to a very obliging and friendly girl explained what had just happened in the shop when I'd gone to return,she reassured me I had well within my rights to a refund,was on hold for a while and when she came back I thunk she was as dismayed as myself at the policy it was as though she was actually shocked also. She went on to tell me that if I'd make exactly the same purchase online I'd have had a full refund?make that make sense?! I took a smart watch back to curry's last year that I'd had a change of mind with and had absolutely no issues with them refunding me for? Very very dissapointing!I'll get on the phone tomorrow with consumer rights. Ridiculous!!!!”

Helpful Report

Posted 3 years ago

“Online orders always ready to be collected as soon as I arrive. No waiting about.”

Helpful Report

Posted 3 years ago

“You stated a item was in the store,i paid for item in good faith it was for a birthday present that afternoon, i drove 10 miles to pick it up to be told was not arriving at store until 4pm or when ever it arrives, you take 7 days to refund on a card and 30 if paid by pay pall, what a absolute con you could have said before i paid you that it was not in the store, you must be desperate for money. I will never use you lying tricking store ever again.”

Helpful Report

Posted 3 years ago

“DON'T TAKE ANYTHING ON THE CREDITS WITH THEM. FIRST, THEY HAVE A PROBLEM WITH THE BANK AND START TO STRESS PEOPLE. THEY DO NOT SEND IMPORTANT INFORMATION FOR PAYMENT, THE BANK IS CALLED BY SOME EYE PEOPLE WHO HAVE A PRETENTION THAT THEY FAILED TO COMPLETE IMPORTANT THINGS, AND FINALLY WILL REQUEST REQUESTS SET AUTOMATICALLY BY THEM.”

Helpful Report

Posted 3 years ago

“I had a delivery of storage boxes , 2 of the 3 lids where damaged , i have gone on line to request an exchange , helpers kept leaving the chat , i got no where , I then took them to a store , they had none in stock so no help there , went back on line , joke”

Helpful Report

Posted 3 years ago

“Been living in our front room due to building work the last 14 weeks but needed a cot set for our newborn. Couldn’t put it up for two months due to the building work, just found out that the mattress is too small (still in wrapper). Spent over £1000 with Argos in this order so thought they wouldn’t mind an exchange, but nope! The online agent promised a management call back which didn’t happen. Called today, kept on hold for 30 minutes while the team leader did anything they could to not take the call. Eventually ‘Paul’ took the phone (said no one would have called me back because it was outside the 30 days and stuttered when I asked why his advisor said that one would and I would hope that a management call back is the very very basic backbone of any half decent business) but couldn’t wrap his head around the issue. Have to be honest the call in question would be comical to listen too 🤣 Asked for escalation process and his full name, which he refused to give (not sure what he thought I was going to do with it). It wouldn’t actually surprise me if he lied about it. Never ever going to buy here again, awful company!! I remember when I was younger they even got banned from having work experience students because they just used them for slave labour. Do yourself a favour and go elsewhere that at least give some better customer service like a slap round the face every time you buy something. Update in regards to their comment: If they valued their customer and had an ounce of compassion or business sense, they’d realise how stupid they are. What makes this van worse is that they do this all the time! Check out your local FB and you’ll see so many people they’ve mugged off!! BOYCOT ARGOS”

Helpful Report

Posted 3 years ago

“Ordered an exercise bike to help recover from a broken ankle on the 29th July, delivery stated as between 3-5 days. First call from DHL driver said he didn’t have my Eircode so couldn’t deliver. Second call from DHL on Tuesday last 16th August said delivery would be between 7.30am and 6pm, waited in all day, phone in hand, no delivery,no phone call, nothing. Worst companies, both Argos and DHL I have ever had the misfortune to deal with!! Avoid at all cost!”

Helpful Report

Posted 3 years ago

“Been living in our front room due to building work the last 14 weeks but needed a cot set for our newborn. Couldn’t put it up for two months due to the building work, just found out that the mattress is too small (still in wrapper). Spent over £1000 with Argos in this order so thought they wouldn’t mind an exchange, but nope! The only agent promised a management call back which didn’t happen. Called today, kept on hold for 30 minutes while the team leader did anything they could to not take the call. Eventually ‘Paul’ took the phone (said no one would have called me back because it was outside the 30 days and stuttered when I asked why his advisor said that one would and I would hope that a management call back is the very very basic backbone of any half decent business) and couldn’t wrap his head around the issue. Have to be honest the call in question would be comical to listen too 🤣 Asked for escalation process and his full name, which he refused to give (not sure what he thought I was going to do with it). It wouldn’t actually surprise me if he lied about it. Never ever going to buy here again, awful company!! I remember when I was younger they even got banned from having work experience students because they just used them for slave labour. Do yourself a favour and go elsewhere that at least give some better customer service!”

Helpful Report

Posted 3 years ago

“I would like to praise a very helpful member of staff . At Hempstead valley sainsbury’s (Argos ) this was on Monday 15. August ,in the Afternoon , the lady’s name is Clair, she spent time helping me register my argos card , and showing me how to do it , she was very helpful and very patient , and got the problem sorted out for me , in fact the other staff that were on duty that afternoon were lovely too , so please can you pass this on , they made my expierience a pleasant one , thankyou , Kim Tindal”

Helpful Report

Posted 3 years ago

“Your crappy website went wrong....5 times. Always happening. Ridiculous maybe you should either update your technology or professional computer programmers.”

Helpful Report

Posted 3 years ago

“If you are the last delivery and it’s a trek from previous one they just say you weren’t in and try again tomorrow. This is human nature but the fact that they can get away with it is down to poor management. And they think they can compete with Amazon!”

Helpful Report

Posted 3 years ago

“Do not order through Argos for an home delivery. They use Yodel...end of story. Argos must be loosing so much business!”

Helpful Report

Posted 3 years ago

“i ordered 2 x laptops with screens from Argos website, the collection was from a local sainsburys in bethnal green and stated 2 x 2 items (i.e the laptop x 2 and the monitor x 2), however when i went to pick up the items only 1 x laptop and 1 x monitor (i.e 2 items ) were handed over as the order stated 2 items only. this was clearly an opportunity to exploit the system by the sainsburys local staff as they only handed over 2 items both attached to each other in the form 1 laptop and 1 ,monitor meaning i was misisng 1 x laptop and 1 monitor . i tried several times to complain in store and to speak with argos customer services but each time was given the run around and got nowehere. i'm now £400 down, having been ripped off by a huge corporation a completely shocking customer experience. I would recommend to never collect from Sainsburys local especially bethnal green, as i'm convinced the staff know the whereabouts of this laptop...”

Helpful Report

Posted 3 years ago

“Visited argos within sainsburys at Castle point. Received great customer care and advice regarding our purchase. Service provided by very young girl member of the team, very helpful and polite, wish I had her name now, to personally commend her customer skills. We were there at 9.30 am 2nd august. Please try to get this recommendation to her. regards Mr and Mrs R and C Lumb Long time customers at argos.”

Helpful Report

Posted 3 years ago

“They have refused to return my voucher taht was used avoid my transaction was voided. I had to use another method of payment to pay for the same item with them but they have still not refunded the value of my voucher”

Helpful Report

Posted 3 years ago

Argos is rated 2.7 based on 4,064 reviews