Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,018 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,018 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to deliver my pre order on release date despite their pre order promise to do so. Very disappointed, item now 2 days late. Live chat offered no recompense or help other than "it's with Royal Mail now". Delivery on time is YOUR responsibility!”

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Posted 3 years ago

“A big shout out to Jason at Argos Retford For isCustomer careService top-notch and a big thank you for solving my problem with the oven”

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Posted 3 years ago

“Prices of the chesterfield sofa from 500 to 675 in a year what a rip off”

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Posted 3 years ago

“Disgusted is not the word, had a range cooker delivered box was damged but when opened the product completely damaged u think its disrespectful how between argos and dhl the product was completely damaged. Have to now wait 2 weeks for collection of this product and ive had to pay another £200 for another as the one originally ordered not in stock, now have wait with my kitchen ripped out and no oven Very bad service”

Argos 1 star review on 28th January 2022

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Posted 3 years ago

“Ordered a dining table and 4 chair cost £400. Item is poor quality. I arranged a return via chat and was told the item would be collected at 11am the following Monday. The driver showed up early at 7am but wouldn't wait. I was told someone would call me but no one did. Went on chat again, the cs said they don't have access to the trasport dept. Called but put on hold for too long. Tried chat again and when I expained the situation they cut me off. I rang the cs number again, the woman again said they don't have access to the transport dept and I was told they'd call me back. No one called. I called argos again, I explained to some lad who sounded half asleep, that I wanted to arrange a collection. He put me on hold while being transfered, 20 minutes later spoke to someone else who said they were customer services. She then put me on hold for a further 10 minutes whilst being transfered. I explained again the next cs agent who then put me on hold and I was on the loop back to the start were i was being asked automated questions then got cut off. I've been trying to arrange a collection for the past week. What is so difficult about arranging a collection at the correct time given? Why do the customer service agents not have access to the contact details of the transport department? Totally incompetent, you've wasted my time and I am determined to return this order. Following this review. I was advised to contact argos via facebook messenger and a cs advisor assured me a collection was booked in today (Thursday). However, they could not give a timeslot apart but was told i'd have to wait in between 7am and 6pm. I waited 10 hours and no calls or text. No one came. So it took 10 days to book a collection and wasted 11 hours of my time waiting in. Totally useless. It's now been passed to the resolution team and may not be resolved until next week now. It shoulld have been resolved 10 days ago.”

Helpful Report

Posted 3 years ago

“I needed a replacement of a child’s baby walker as the first one was faulty. The lady who helped me, Gemma, was extremely helpful. In fact, I have dealt with her before and always appreciated her friendliness, understanding and professionalism. In fact, I have generally found other workers at this branch, Treliske, Truro, to behave likewise.”

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Posted 3 years ago

“# AvoidArgos .... My advice is, do not get an Argos Card ! Why ? They charge you £12 if you miss a payment, even if you tried contacting them, they effectively call you a liar and refuse to remove the charges. 40 years a customer, never again Argos are a disgrace in my opinion, if i could rate the company a minus score i would. #AvoidArgos”

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Posted 3 years ago

“I made few orders and went to collect from Argos Wood Green. When I got there a lady by the name of Esperance attended to me. I deceived to cancelled one order and made new order; she was so patient, very helpful, kind, professional all the way through my encounter. She was all round lovely. I commend her.”

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Posted 3 years ago

“Online ordering is awful. 'In stock" is pointless. It's means there's one, SOMEWHERE. Usually 100miles from the nearest town. Can deliver to one post code but not another? Need a better delivery system. Told online to 'order in your local store' - that staff in my local store had no idea how to do this. Website is poor and glitchy. Staff in store however have always been very helpful.”

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Posted 3 years ago

“Great system always know what in to order there and then and had great customer service”

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Posted 3 years ago

“Very bad company the sofa l bought wasent as described lve returned it but they kept my delivery charge rubbish company l won't buy from them again lve spent thousands with Argos next time l will go to Robert days or curry's if l need any electric goods l won't buy another thing at Argos”

Helpful Report

Posted 3 years ago

“Delivery driver very rude . I am a pensioner and he just dumped a double mattress and bed inside front door. Told to check mattress before accepting but driver gone in a matter of seconds so no chance to check it . Would not order large items from argos again.”

Helpful Report

Posted 3 years ago

“Very happy with the result”

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Posted 3 years ago

“LUKE the manager of my store which he quoted has a very bad attitude in dealing with an issue his cashier had no clue what she was talking about . I was asked fir a PayPal card for a refund ... PayPal card !!!!! LUKE decided to come intimidate me with his aggressive, unprofessional approach with his chest out showing who's in charge .. BADBOY will get him self in trouble if he acted this way outside. No SIR no nothing , just are you waiting for a refund I said are you talking yo me he replied who else do you think I'm talking too ... need to act your position with professionalism and at times give an apology , but let all your staff know there is NO PayPal cards ..”

Helpful Report

Posted 3 years ago

“Bought a mobile phone but did not like the look of it so did not fully open it. I returned to the shop and was told that mobile phones coud not be refunded which is a load of rubbish when it is hardly open. I told the woman she was wrong and she insisted she was not wrong at all. A supervisor came over and literaly told me he was not sure about it. I was not in the mood for an argument so came home and made a call to the office and was informed that I should go back to the store and give his name and he would get in touch with them to give them the correct facts. I got a refund after all. I do not like buying goods from them as they never just swap or refund an item without trying to make you feel you are an awkward customer. Terrible staff, Grimsby store. They need a smile in their pay packets to wear every day !!”

Helpful Report

Posted 3 years ago

“You need a good clear out with rude and bad mannered staff who lack excellent communication and listening skills, does Argos employ inexperienced staff members that only know how to say no, they have no experience in dealing with customers who need to return an item that is faulty, have no general knowledge of there own terms and conditions and like to make stuff up in there little peanut brains, if a customer wants to return a faulty item they have the right to do so, can’t say just because the box has been opened you can’t return it, the disturbed staff member who looks miserable and lacks confidence didn’t know what to say after coming up with ridiculous statements, his breath was really bad behind the mask, smelled of saliva mixed with faeces, the staff member was talking rubbish so it explains why his filthy mouth was smelling, people like him that makes Argos a nightmare , either Argos steps up and trains it’s staff properly or shut down your stores, no good hiding in Sainsbury’s now or is this ur last move before you actually shut down your stores , if you can’t sort ur staff out then I hope omicron puts you out of business !!!”

Argos 1 star review on 28th December 2021

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Posted 3 years ago

“Bought the Jupiter Mansion dolls house with lights & sounds as a present . no instructions .. missing hinges & screws .. not good enough.. it’s Christmas Eve and we have no way of replacing missing parts .. extremely disappointed”

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Posted 3 years ago

“Great choice of products, very competitive prices, easy to use website, easy payment options and unbelievable same day delivery!! Very reliable company. Great customer service. 100% satisfaction.”

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Posted 3 years ago

“Easy experience”

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Posted 3 years ago

“Always use them”

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Posted 3 years ago

Argos is rated 2.7 based on 4,018 reviews