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Argos Reviews

2.7 Rating 4,018 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,018 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Anonymous
Anonymous  // 01/01/2019
Letter to Argos Customer Service Dear Sir/Madam, I am wondering if you can help me. The day before yesterday I purchased a rucksack from one of your stores. I asked if I could see it properly and the lady said no because it's in a bag. I pointed out to the staff that whilst I could see the height of the pack that I couldn't see how far back the rucksack opened because it was flat packed and when I received no response I said "well hopefully it should open out enough", as I assumed would need to check myself when I arrived home. I wasn't concerned because I knew Argos have a 30 day returns policy and have used Argos lots of times before and have on occasion had to return items. In order to examine the rucksack fully, I had to remove it from the bag, but it was sealed in such a way as not to be able to remove the sellotape without in some way damaging the bag .Having checked then the rucksack and seen that it was not as I had hoped, I went back to the store and explained what had happened. I was then told that because the bag was damaged that I would not be refunded. The manager suggested that had I cut the bottom of the bag then the item would have been re-saleable, but even in this instance, the bag could not have been resealed because the item was already tightly packaged and would have required the rucksack folded over inside the bag to reseal it. So I couldn't win either way. Please can you help. Regards *********** The response I received was, that it was not possible to overturn the decision of the store. Word if warning, if you are uncertain of a product and cannot be certain of not damaging the packaging then think twice. Argos returns policy states that ... "In line with our returns policy, your item(s) needs to be: • Unused and with all parts • In its original packaging (with the tags if applicable) • In a re-saleable condition" Note here that whilst initially Argos make a distinction between the 'item' and the 'packaging' as being two separate things, when reselling the packaging becomes part of the item. This is not immediately clear. Also, since it is was not possible to examine the item fully without removing it from the packaging and, since the item is packaged in such a way as to make it Impossible to remove the item without damaging the packaging, and since the customer here is the only party liable to be adversely affected in this situation, I feel that the customer should, in all fairness, be made aware verbally, upon purchase, that the item and the packaging are, in this instance, for the purposes of resale, to be regarded as one and the same thing and advised when packaging is designed in such a way that opening it is likely to compromise or prevent it's reuse. Furthermore I was also advised by customer services, having explained the situation, that it was perfectly acceptable to return the item for a refund. Fortunately I was close to the store, someone who makes a longer journey may well have a considerably more unfortunate outcome than I did.
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Posted 3 years ago
I had a problem with a cordless mower,no joy from the manufacturer.Took it back to Argos in Ilford and the young woman there,Thamima recognised me from a previous visit and sorted it all out for me.Very professional,old school customer service.
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Posted 3 years ago
Sony PS4 Controller Only lasts a few months despite item being under 12 months warranty and returned in its original packaging Argos refuse to exchange more than a few times and force my disabled son to use his extended warranty to get his replacement even though the item is returned in its packaging with purchase receipt and still within 12 months of purchase from date of exchange. THIS IS NOT ARGOS'S DECISION THEY SHOULD RETURN FAULTY GOODS BACK TO SONY.
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Posted 3 years ago
Poor customer service experience, one star is a compliment to them and will not be ordering anything online with them ever again...After asking to speak to a manager I had the phone put down on me.
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Posted 3 years ago
I have been waiting for a call back from customer service, I finally got a call back from you, but I was not given any different choices, basically I got told the same even though it was a higher ranking manager, I was offered a collection and refund and no replacement, and i agreed with this because I could not cope with anymore stress, and also because it took so long for the call back to let me no the decision , I missed out on ordering the same shopping trolley on Argos on eBay and getting it delivered, we have no transport or support nearby not very impressed, and my husband said he had enough stress with this situation
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Posted 3 years ago
I ordered an item online which was faulty. I took it back to the shop to get a refund but was not able to get my delivery charge back. The item is not in stock in any of my local stores so it looks like I will have to order it again online and pay the delivery charge a second time.
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Posted 3 years ago
I ordered a new six wheel deluxe folding shopping trolley from Argos I had been trying to get one for nearly two months, but when it arrived one of the Axel's was missing, and I contacted customer service they were not very helpful, and even though I mentioned that no one can drive in our house for medical reasons and we have no support nearby to help us they insisted if I wanted a replacement I would have to do click and collect, I said that I could not do this, so they said that a manager would call me back but nothing yet
Argos 1 star review on 16th October 2021
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Posted 3 years ago
Hassle free purchase online and easy store pickup
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Posted 3 years ago
Great price on my kitchen table and excellent quality
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Posted 3 years ago
To whom it Concerns I bought Twin Landline phones on Monday Oct 4th fron Argos in Ilac Centre Dublin n am very pleased with them I was served by a very nice Girl Mary by name ...I also had Home delivery of a Black TV stand {cost (E90 plus E25 for delivery} n Mid September I was very pleased with that too its a lovely piece of Furniture. I am always happy with Purchase from Argos n i have got many things over a number of Years, Thank you Mary .
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Posted 3 years ago
I ordered a sofa bed off Argos online and when it was delivered it was damaged, after spending almost an hour on chat I managed to get them to arrange a collection and deliver new one. When the 2nd sofa arrived it was also damaged so I had to spend another 45 minutes on chat to arrange a third delivery and a second collection, I was told by the person on chat after the 3rd sofa had been delivered if it was all ok to contact them again and they would arrange compensation for the two damaged sofas and all the hassle to keep getting new ones delivered. When speaking to them I was absolutely horrified when they told me all they were prepared to offer was a £15 gift card. After the hassle of having to keep getting in touch with them and spend hours on chat arranging to have the damaged sofa collected and another new one delivered three times over I think that's absolutely disgusting. A £15 gift card was more like an insult. I will not order anything like that from Argos in the future.
Argos 1 star review on 5th October 2021 Argos 1 star review on 5th October 2021 Argos 1 star review on 5th October 2021 Argos 1 star review on 5th October 2021
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Posted 3 years ago
Argos Worse than Hermes for delivery. My Order never turned up Even though I’ve had many delivery’s before at this address. The driver just dumped my stuff at a near by Sainsbury’s. I didn’t find out we’re my order was until I contacted Argos And they said it had been delivered to my address which was a lie. I Finally arranged for a re delivery to my address, and guess what nobody showed up with my delivery. So I cancelled my order and I will never order from these muppets again 🤬
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Posted 3 years ago
I tried to buy on line to pick up. Firstly it took money from my Apple Pay then said this option isn’t available and the funds would be refunded in 7 days. It then said choose a different pay method so used my debit card. Once again it took the money out of my account and said will be refunded in 7 days. I am now out of pocket by £80 still with no product. If the system is down say so don’t just accept people money and hold it for 7 days so you can earn interest. I would give Argos no stars if available.
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Posted 3 years ago
Ordered online to be delivered on a 7-10pm Saturday slot. No one came Contacted live chat Tuesday to find order was cancelled, zero communication Now I have to wait 5 days for my refund
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Posted 3 years ago
Purchasing online is hassle free.
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Posted 3 years ago
Fantastic delivery by Peter. Got same day delivery in the time slot we asked for. Polite and professional service. Highly recommended and excellent service. Will use this service again. Thank you. Covid safe.
Argos 5 star review on 18th September 2021
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Posted 3 years ago
Very friendly and very good service and items come on time
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Posted 3 years ago
Delivery never arrived and no one contacted me. Customer service is appalling.
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Posted 3 years ago
Please do not order a washing machine thru argos if it is going to be delivered and installed by dhl. A washing machine recently purchased by me at argos also needed to be installed - and i paid the additional fee for installation. On two seperate occassions the dhl delivery people refused to install it when they arrived. While argos did refund my installation fee im now having to find and pay someone locally who will install it for me. Have never encountered anything like this. Argos needs to find a new delivery company asap.
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Posted 3 years ago
Terrible customer service in Halifax and completely incompetent people working in telephone customer service who end up just hanging up when it suits them!
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Posted 3 years ago
Argos is rated 2.7 based on 4,018 reviews