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Argos Reviews

2.7 Rating 4,064 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,064 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
I was looking for a 24 inch television. Your website is not up to date ,So you have just lost a customer. Looking for some help with a purchase you are not interested. Glad that you can afford to lose customers. not be using this website again. Your website is rubbish. Tried phoning this company yesterday, they cannot even pick up the phone. Disgusting customer services.
Helpful Report
Posted 3 years ago
Ordered and paid for a new laptop only for the order to be cancelled by Agros 10min later. Had to wait 7 days for a refund which included £50 worth of vouchers which were now useless to me as I needed the laptop immediately. Customer service unable to help. Gave up with Agros and ordered from Curry's and all good. I wish I'd have selected Curry's vouchers now! £50 out of pocket and lesson learnt I won't use Argos again.
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Posted 3 years ago
Put items in trolley in stock, went to pay items out of stock!!! Shambles. Won't be buying from argos again! This company won't last very long in today's competitive market.
Helpful Report
Posted 3 years ago
Put items in trolley in stock, went to pay items out of stock!!! Shambles. Won't be buying from argos again! This company won't last very long in today's competitive market.
Helpful Report
Posted 3 years ago
Sent a faulty dining table, then sent wrong replacement part. then sent said the item is out of stock so having to sent it back despite having half built it. Supervisor refused to speak with me and the person on the phone had a "everything is too much trouble" attitude.
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Posted 3 years ago
This shop was used to good quality and if the product broke or was low quality you could return it with no issue. Now the quality of their products is very low. Children bike (purchased in December 2021 for christmas gift) is literally falling appart, all pieces are wobbly, steering wheel is unstable, little pieces falling off and Argos wont accept return. Their supplier shifts blames on customer (they say the boke is well worn...3 weeks after purchase... what 2,5 year old can wear off bike after 3 weeks???). It wasn't cheap either, over 100 pounds. Very poor quality service, awful product quality, AVOID, AVOID, AVOID!!
Argos 1 star review on 31st January 2022 Argos 1 star review on 31st January 2022
Helpful Report
Posted 3 years ago
Failed to deliver my pre order on release date despite their pre order promise to do so. Very disappointed, item now 2 days late. Live chat offered no recompense or help other than "it's with Royal Mail now". Delivery on time is YOUR responsibility!
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Posted 3 years ago
A big shout out to Jason at Argos Retford For isCustomer careService top-notch and a big thank you for solving my problem with the oven
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Posted 3 years ago
Prices of the chesterfield sofa from 500 to 675 in a year what a rip off
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Posted 3 years ago
Disgusted is not the word, had a range cooker delivered box was damged but when opened the product completely damaged u think its disrespectful how between argos and dhl the product was completely damaged. Have to now wait 2 weeks for collection of this product and ive had to pay another £200 for another as the one originally ordered not in stock, now have wait with my kitchen ripped out and no oven Very bad service
Argos 1 star review on 28th January 2022 Argos 1 star review on 28th January 2022 Argos 1 star review on 28th January 2022
Helpful Report
Posted 3 years ago
Ordered a dining table and 4 chair cost £400. Item is poor quality. I arranged a return via chat and was told the item would be collected at 11am the following Monday. The driver showed up early at 7am but wouldn't wait. I was told someone would call me but no one did. Went on chat again, the cs said they don't have access to the trasport dept. Called but put on hold for too long. Tried chat again and when I expained the situation they cut me off. I rang the cs number again, the woman again said they don't have access to the transport dept and I was told they'd call me back. No one called. I called argos again, I explained to some lad who sounded half asleep, that I wanted to arrange a collection. He put me on hold while being transfered, 20 minutes later spoke to someone else who said they were customer services. She then put me on hold for a further 10 minutes whilst being transfered. I explained again the next cs agent who then put me on hold and I was on the loop back to the start were i was being asked automated questions then got cut off. I've been trying to arrange a collection for the past week. What is so difficult about arranging a collection at the correct time given? Why do the customer service agents not have access to the contact details of the transport department? Totally incompetent, you've wasted my time and I am determined to return this order. Following this review. I was advised to contact argos via facebook messenger and a cs advisor assured me a collection was booked in today (Thursday). However, they could not give a timeslot apart but was told i'd have to wait in between 7am and 6pm. I waited 10 hours and no calls or text. No one came. So it took 10 days to book a collection and wasted 11 hours of my time waiting in. Totally useless. It's now been passed to the resolution team and may not be resolved until next week now. It shoulld have been resolved 10 days ago.
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Posted 3 years ago
I needed a replacement of a child’s baby walker as the first one was faulty. The lady who helped me, Gemma, was extremely helpful. In fact, I have dealt with her before and always appreciated her friendliness, understanding and professionalism. In fact, I have generally found other workers at this branch, Treliske, Truro, to behave likewise.
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Posted 3 years ago
# AvoidArgos .... My advice is, do not get an Argos Card ! Why ? They charge you £12 if you miss a payment, even if you tried contacting them, they effectively call you a liar and refuse to remove the charges. 40 years a customer, never again Argos are a disgrace in my opinion, if i could rate the company a minus score i would. #AvoidArgos
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Posted 3 years ago
I made few orders and went to collect from Argos Wood Green. When I got there a lady by the name of Esperance attended to me. I deceived to cancelled one order and made new order; she was so patient, very helpful, kind, professional all the way through my encounter. She was all round lovely. I commend her.
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Posted 3 years ago
Online ordering is awful. 'In stock" is pointless. It's means there's one, SOMEWHERE. Usually 100miles from the nearest town. Can deliver to one post code but not another? Need a better delivery system. Told online to 'order in your local store' - that staff in my local store had no idea how to do this. Website is poor and glitchy. Staff in store however have always been very helpful.
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Posted 3 years ago
Great system always know what in to order there and then and had great customer service
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Posted 3 years ago
Very bad company the sofa l bought wasent as described lve returned it but they kept my delivery charge rubbish company l won't buy from them again lve spent thousands with Argos next time l will go to Robert days or curry's if l need any electric goods l won't buy another thing at Argos
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Posted 3 years ago
Delivery driver very rude . I am a pensioner and he just dumped a double mattress and bed inside front door. Told to check mattress before accepting but driver gone in a matter of seconds so no chance to check it . Would not order large items from argos again.
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Posted 3 years ago
Very happy with the result
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Posted 3 years ago
LUKE the manager of my store which he quoted has a very bad attitude in dealing with an issue his cashier had no clue what she was talking about . I was asked fir a PayPal card for a refund ... PayPal card !!!!! LUKE decided to come intimidate me with his aggressive, unprofessional approach with his chest out showing who's in charge .. BADBOY will get him self in trouble if he acted this way outside. No SIR no nothing , just are you waiting for a refund I said are you talking yo me he replied who else do you think I'm talking too ... need to act your position with professionalism and at times give an apology , but let all your staff know there is NO PayPal cards ..
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Posted 3 years ago
Argos is rated 2.7 based on 4,064 reviews