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Argos Reviews

2.7 Rating 4,064 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,064 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Worst experience ever! I bought an item online and was told that I could collect on the next day after 10 am. I went to collect it at 1 pm and the boy on the counter told me that it was sent to another shop and I'll be able to collect it in a couple of more days. The travel took more than half an hour. Then I tried to cancel it as I found it cheaper with free delivery and I didn't want to wait. But I couldn't! I called the support and lost another hour and they told me that I need to wait for the "collection window" to close in a week and then eventually I'll get the money back.
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Posted 3 years ago
Item description was misleading. Tried to resolve the matter with customer service, but they were not able to help (however it would have been very simple). Avoid them as seems this company is willing to cheat for the sake of a few pounds and not at all cares of customer satisfaction.
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Posted 3 years ago
Good customer service and polite
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Posted 3 years ago
If there was a option of zero stars I would rate I had placed an order for Xmas presents and the cost was 117.00 on the 23th of November there was an problem when I had placed my order and I never received a confirmation email and the money was pending in my bank and now we are on the 28th and I have still not received the money back and the items are starting to go out of stock I am very unhappy and disappointed as I had phoned Argos to find out more and only got an automated service to say it would take 5 days to go back in my bank this is unacceptable in these time and this has left me in severe hardship and debt you should have not taken the money
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Posted 3 years ago
I’ve applied for an Argos Card few years ago and after going through all the security checks and credit references which was affecting my credit score, got the card eventually and used it regularly. However, Argos decided to close my account this year because I haven’t used the card for about 6 months but without even letting me know or notifying me that this is what they about to do by sending me an email, a message or a letter, they just suddenly decided to lock the account and cancel the card without my knowledge. Last week I’ve tried ordering something and paying with the Argos card and didn’t go through so when I called their customer service, the agent on the phone was clearly not bothered and ignorantly kept saying that if I didn’t get the letter, is nothing I could do! But they have my email address and phone number and never bothered to inform me. He said to apply for another card and that’s it, even though they are all fully aware each application as such is affecting our credit score… just frustrating the fact that as a loyal client they just do not appreciate us at all.
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Posted 3 years ago
Absolutely terrible service will never go there again, incompetent
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Posted 3 years ago
Great customer service on a recent purchase
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Posted 3 years ago
10/10 Support. I was buying a mattress and an employee named Matthew helped us along the way with every step. Thank you so much and I hope every staff member you get is like this. Argos, Middlesbrough
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Posted 3 years ago
Argos online is impossible to use! I got a voucher from Sainsburys to use, can't find anywhere to input the code at the checkout and the customer service chat was no help! Cancelled the order. Every time I use Argos online there is and issue. I am off to the Range to buy what I need!
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Posted 3 years ago
Kieran McLaughlin Argos west Belfast andersonstown manager was called Cath hi i bought a dash cam off you today and asked for a memory card to suit it but when i returned home it wasnt a micro card but id already opened it thinking it was the card carrier,,, i returned to the store in andersonstown west belfast and explained this to the assistant but realizing he wasnt gonna help i asked to speak to the manager who was brushing the floor and was upset she was disdurbed her name was Cath,,,,she had an extremely condescending attitude, and refused a refund saying it was opened but i explained this was the card i was sold for the dash cam,,,,i would like to complain firstly about this girls attitude and would like a refund for first sd card i bought,, the training these people had was atrocious and was told id need to come back on monday to talk to someone else,,, kieran mclaughlin
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Posted 3 years ago
I returned a dolls pram as one of the hoods was bent. ( very noticibly). Assistant told me no more in stock in North West and gave a refund. That evening I found one in same shop ( Runcorn Cheshire) ordered it and picked it up today. Lo and behold it was the same pram with the faulty hood ! I once again got a refund. Surely its unfair to put faulty goods back on sale for someone else to buy? Assistant wasn't very pleasant either . Definitely none of the old " customer us aways right " about her !
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Posted 3 years ago
I have been into windy bank store Colne today, as a over seventy year old things sometime are confusing but todays transaction went really well due to the top class service provided by a sales person called Vanessa. What an asset she is to your team.I would recommend any one of a certain age who requires assistance Argos Windy bank Colne is the place to go and ask for Vanessa.
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Posted 3 years ago
Argos has one of the bad service ever in store and even on phone
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Posted 3 years ago
Scammers, discriminatory treatment Scammers, discriminatory treatment After 35 years of using Argos it will be the last time I use them. Argos have been discriminatory against me and have conned me into buying evouchers knowing I can’t use them. I will be seeking legal redress for this treatment. Miss Thomas
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Posted 3 years ago
Very easy to order online and click and collect
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Posted 3 years ago
I was not satisfied because it is very small. I wanted to exchange it for a bigger one, but I had a big surprise. The employees said that it is not possible. I do not recommend Argos.
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Posted 3 years ago
Purchased an Apple Watch Ultra from Argos, as I didn't want to wait 2 weeks for it to come from Apple (huge mistake, I should've waited). Once received, I realised the watch was way too big for my wrist, and wanted to return it. Mind you the device was just tried on, with all the accessories and original packaging. Went to Argos at Crown Point in Leeds to return it, but to my surprise my return was refused, due to the item being unsealed. The lady who I dealt with was pronouncing resealable, resalable, and when I realised this, I decided to submit my return request online and have the item collected. I've been told to wait in my office until 9 in the evening, but the item wasn't collected. Called on Saturday to re-arrange a collection, Monday I've waited in my office until 7 in the evening, the driver, again, did not come to collect the package. After 6 calls with Argos customer service, 3 live chat interactions, 2 store visits, I am still waiting for the item to be collected. If you were in my shoes, would you ever buy from Argos ever again? I don't think so. A complaint will be filed with trading standards for not accepting the return for an item that was in line with their return requirements. I am running a small e-commerce company, and we accept unsealed items for return, but apparently, Argos does not. Shame on you Argos!
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Posted 3 years ago
I Ordered a single bed which on the order confirmation stated delivery Between 7:30am/9pm on a indicated date. The item was not delivered and no communication was given to advise me on this. Calling customer service the experience was very poor with the advisor who did not have a lot of information on the order, and I had to push to get an update and this took me over 30 minutes on the phone. On my experience I will no longer order any large items from Argos again.
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Posted 3 years ago
One shop good one shop bad down to staff approach help-fullness
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Posted 3 years ago
awful customer service , no regard for consumer rights at all. i bought a scanner from them no disk and problematic to set up and was faulty . I had friends help to try and get to work no joy. when i took it back said i t fingers marks , no refund , spoke to customer service said they had no say write to head and take it up with them.
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Posted 3 years ago
Argos is rated 2.7 based on 4,064 reviews