Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,064 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst company ever! After being a loyal customer for more than 5 years Argos decided to steal from me and did not bother to investigate more into the situation. I asked for evidence of a signed receipt from myself but didn’t get nothing. I asked for cctv proof and they ignored all my request. I reported the situation as fraud but was ignored and this has depressed me. The head office signed for my letter and did not reply to it. Giving them a star is not even worth it. Has the worst customer service! I will not rest and I will continue to give them a bad reveal as they do not care for their customers or any human’s well-being and that is worrying”

Helpful Report

Posted 5 years ago

“No Delivery order number: 223994710 On the 25th September I have purchased a laptop. Argos should have contacted me for a delivery date. They did not. After 5 days I contacted them myself on the phone several times. I waited for hours and no one pick up the phone. I went on their chat system again several times till the 14th of October chat to different people. The outcome was that my order comes from a third party supplier. They are out of stock and their stock gets replenish often and the supplier would contact me. I was assertive that Argos has sold me a product which they do not have and my contract is with them not the supplier. As a customer they must deliver my product in a reasonable time (30 days). I have lost hope with the chat system. I was told my query has been escalated now when I post one of their chat on Argos Facebook page. Everyone who dealt with the issue wanted me to take a refund. At the end I did as I found a better deal. Be careful in the small print they say if certain product is open from their original package it cannot be returned. As a customer this is the worst experience I ever had. From this experience I can say Argos is good with “click n collect” or “same day delivery”. I would not recommend using them for anything else.”

Helpful Report

Posted 5 years ago

“Wish I could rate them -5. Just gone through a worst online purchasing experience with Argos, I purchased a Lenovo laptop by paying £399.99 online, back home I came to know the WebCam is very bad & mic is not working, felt cheated as this was to be used for Virtual meetings. I hardly kept the laptop running for 20 mins ( 15 mins went in setup). Within 24hrs I went back to Argos shop to return it. They straightway refused it saying we don't take "USED" things. How come a laptop be USED, when it was ON for 20 mins ?? The staff was rude, as if I was asking them something for free. £400 is hard earned money, I wanted this machine for my virtual meetings & my sons virtual classes during this lockdown. The whole purpose of buying it is not served. Requested them for an exchange, they didn't help.”

Helpful Report

Posted 5 years ago

“If your product breaks down and is also out of warranty or catches fire and they are deemed to be an issue with the manufacturer be prepared. (Eventhough they admit liability - your be pushed pillar to post). Argos will not take responsibility neither will the manufacturer. If your house catches fire and you die they will try every trick to avoid responsibility. 'Not us gov'. So even if there is a fault they will say 'that's life'. Nothing to do with us.”

Helpful Report

Posted 5 years ago

“Been waiting for my refund for almost 2 months !!!!! ARGOS YOU NEED TO FIX UP !!!!!!!”

Helpful Report

Posted 5 years ago

“Been waiting since 7:30 Am only to be told at 8 PM my order never left the warehouse. Awful awful service”

Argos 1 star review on 22nd October 2020

Helpful Report

Posted 5 years ago

“Been waiting since 7:30 AM only to be told at 8 PM delivery hasn't left the warehouse. Awful awful service”

Helpful Report

Posted 5 years ago

“Ordered a childs bunkbed in august. Still waiting. Despite numerous calls, emails etc and being promised it will arrive in next week it still hasnt. Staff very unhelpful and calls only answered strangely after 40 minutes everytime i have called.”

Helpful Report

Posted 5 years ago

“Purchasing is easy. Impossible to cancel an item or use webchat or messaging to sort out any problems.”

Helpful Report

Posted 5 years ago

“Totaly use less as a disabled person I was told after forty min I can't purchase the item and have it delivered my advice is go elswere, the other problem I had was a part broke but they can't supply spares dredfull company BE AWARE”

Helpful Report

Posted 5 years ago

“If I could put 0 stars I would. Bought a sofa, Jackson 3 seater, just over a year ago ago have just discovered it has a manufacturing fault underneath and could be collapsing. After struggling to get to talk to anyone, and spending a couple of hours on hold, live chat and on the phone, I have now been told they will not do anything about it as it is just over the one year warranty. Please do not buy furniture from Argos, as the quality is rubbish. I would expect a sofa to last longer, especially since it is only two of us.”

Helpful Report

Posted 5 years ago

“They are the worst company ever. I've not had my delivery and they will not sort out the problem after a hundred calls chats etc AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 5 years ago

“Waited all day yesterday for delivery of a washing machine. My Son chatted on line last night hardly an apology & they had changed the date to nov , I've already been without one for over a week waiting, for deliver, so cancelled order & never again !!!”

Helpful Report

Posted 5 years ago

“Ordered and paid for tv and paid extra delivery charge for next day delivery. Between 7 am and 1 pm was expecting tv. 1pm nothing. Phoned argos to be told the order had been cancelled and to get refund from shop where i had ordered. There was no explanation for this .The guy at customer services tried to find out . He was as puzzled as i was. I had paid cash. Went to get refund . They refunded my money. The shop then told me that they had my tv in stock if i wanted it and the manageress would personally deliver it. I decided against it as it was the second time that argos had let me down over goods. It took me over a month to get £996 back after they messed my order up previously. Will never shop there again. A complete waste of time.”

Helpful Report

Posted 5 years ago

“The worst company ever. They steal from their loyal customers and their head office does not reply! I feel so helpless to be bullied by such a big company. I am going to spread awareness because they are not good people. They have the worst customer service in the history of customer service and they lie. DO NOT BUY FROM THEM! They do not understand what being loyal is! My friends and family have been informed and they have left them! I will not rest till they are caught”

Helpful Report

Posted 5 years ago

“I ordered and payed something a month ago. It said it was in stock for delivery and it would take up to 14 days. Heard nothing after a couple of weeks and i had to call in so i could get the date it was going to be delivered. Took nearly 2 hours to get through and they finally told me the date. That was tomorrow which was a full month after I ordered it. I'm now being told the delivery that was arranged for tomorrow is now arranged for another 2 weeks the day before it was supposed to get here. So basically i will be waiting a month and a half after paying for something that was supposed to be in stock and delivered within 14 days only to not know if i'm even going to get it. I cant get through to their customer service, no replying to their emails and their chat bot wont accept my post code so i'm basically stuck now and down 200 quid for something i'm not even sure at this stage is coming”

Helpful Report

Posted 5 years ago

“Placed and order, did not receive any confirmation whatsoever, the order is not even in the system, but money was taken away from me. I will never use their services again!”

Helpful Report

Posted 5 years ago

“They cancelled an order we waited 3 weeks for less than 24 hours before delivery time and only by an email, no one even bothered to call so we only realised when the item never turned up. They tried to give us another date another 3 weeks away, claiming the item was not in stock and no longer sold, but continued to offer the item for sale on their website with guaranteed 20 day delivery. Lost a days money staying off work for the delivery, and had already got rid of the other fridge so there was space for the incoming order so now we are completely stuck. Absolutely disgusting customer service.”

Helpful Report

Posted 5 years ago

“Seamless handling”

Helpful Report

Posted 5 years ago

“Absolute pants... Same day delivery? What's that? Pay for item, advised it is dispatched, given a time slot and wait and wait and wait some more... call customer service, they don't care, told to wait till 11pm, there is nothing they can do. Wait until 11pm, still no delivery, what a waste of money and time ! Hopefully I can get a refund but no doubt il have to wait a very long time for that too! Will be shopping elsewhere in future.”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,064 reviews