Login
Start Free Trial Are you a business? Click Here

Argos Reviews

2.7 Rating 4,050 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,050 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Argos Reviews
Visit Website

Email:

info@argos.co.uk

Write Your review

Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Poor customer service experience, one star is a compliment to them and will not be ordering anything online with them ever again...After asking to speak to a manager I had the phone put down on me.
Helpful Report
Posted 4 years ago
I ordered a new six wheel deluxe folding shopping trolley from Argos I had been trying to get one for nearly two months, but when it arrived one of the Axel's was missing, and I contacted customer service they were not very helpful, and even though I mentioned that no one can drive in our house for medical reasons and we have no support nearby to help us they insisted if I wanted a replacement I would have to do click and collect, I said that I could not do this, so they said that a manager would call me back but nothing yet
Argos 1 star review on 16th October 2021
Helpful Report
Posted 4 years ago
I ordered a sofa bed off Argos online and when it was delivered it was damaged, after spending almost an hour on chat I managed to get them to arrange a collection and deliver new one. When the 2nd sofa arrived it was also damaged so I had to spend another 45 minutes on chat to arrange a third delivery and a second collection, I was told by the person on chat after the 3rd sofa had been delivered if it was all ok to contact them again and they would arrange compensation for the two damaged sofas and all the hassle to keep getting new ones delivered. When speaking to them I was absolutely horrified when they told me all they were prepared to offer was a £15 gift card. After the hassle of having to keep getting in touch with them and spend hours on chat arranging to have the damaged sofa collected and another new one delivered three times over I think that's absolutely disgusting. A £15 gift card was more like an insult. I will not order anything like that from Argos in the future.
Argos 1 star review on 5th October 2021 Argos 1 star review on 5th October 2021 Argos 1 star review on 5th October 2021 Argos 1 star review on 5th October 2021
Helpful Report
Posted 4 years ago
Argos Worse than Hermes for delivery. My Order never turned up Even though I’ve had many delivery’s before at this address. The driver just dumped my stuff at a near by Sainsbury’s. I didn’t find out we’re my order was until I contacted Argos And they said it had been delivered to my address which was a lie. I Finally arranged for a re delivery to my address, and guess what nobody showed up with my delivery. So I cancelled my order and I will never order from these muppets again 🤬
Helpful Report
Posted 4 years ago
I tried to buy on line to pick up. Firstly it took money from my Apple Pay then said this option isn’t available and the funds would be refunded in 7 days. It then said choose a different pay method so used my debit card. Once again it took the money out of my account and said will be refunded in 7 days. I am now out of pocket by £80 still with no product. If the system is down say so don’t just accept people money and hold it for 7 days so you can earn interest. I would give Argos no stars if available.
Helpful Report
Posted 4 years ago
Ordered online to be delivered on a 7-10pm Saturday slot. No one came Contacted live chat Tuesday to find order was cancelled, zero communication Now I have to wait 5 days for my refund
Helpful Report
Posted 4 years ago
Delivery never arrived and no one contacted me. Customer service is appalling.
Helpful Report
Posted 4 years ago
Please do not order a washing machine thru argos if it is going to be delivered and installed by dhl. A washing machine recently purchased by me at argos also needed to be installed - and i paid the additional fee for installation. On two seperate occassions the dhl delivery people refused to install it when they arrived. While argos did refund my installation fee im now having to find and pay someone locally who will install it for me. Have never encountered anything like this. Argos needs to find a new delivery company asap.
Helpful Report
Posted 4 years ago
Terrible customer service in Halifax and completely incompetent people working in telephone customer service who end up just hanging up when it suits them!
Helpful Report
Posted 4 years ago
I ordered a new phone Huawei and it was fine until we recovered that you can't get Google play store and outlook for college. And so a few days later we went back and they said you can't take it back because it's all ready open sorry but on the website it does say something about Google on a Huawei phone so now for the time being I got my old phone.
Helpful Report
Posted 4 years ago
Bad bad service Told my delivery was on its way , it wasn’t at all . They changed it 5 minutes after the slot I paid for days ago
Helpful Report
Posted 4 years ago
Live chat told me to ring Selby branch because i purchased item in store. They gave me the number to ring, have been ringing for last 4 hours nobody answering.
Helpful Report
Posted 4 years ago
Awful they ripped my floor delivering and removing fridge freezer and refusing to help with the cost of replacing the floor
Helpful Report
Posted 4 years ago
Purchased a Macgregor 32cm 1400w mower on 28/5/21 on 25/7/21 while mowing the lawn noticed grass coming out of the side of the casing on inspection I found the casing (very flimsy) had split over about 300cm so contacted returns at macgregor and got a glib woman who said she would give me a return number to present at the store BUT said I would be wasting my time as it would be regarded as wear and tear not wishing to have a row at my local store I made a temporary fix with gaffer tape to finish this season and will be purchasing a new mower in the new year but it will not be a macregor and definitely not be from ARGOS this is the second issue I have had with ARGOS this year after years of shopping with what used to be a trustworthy brand it is sadly no more so will be looking elsewhere in future !
Argos 1 star review on 6th August 2021
Helpful Report
Posted 4 years ago
I ORDER phone ONLINE which completely stopped working after 1 month... now after 6 month still couldn't return, I called and text to customer service over ten times, was sent to different stores, was giving any kind of excuse, but couldn't return. WOULD NOT RECOMMEND TO BUY ANYTHING , BECAUSE if somthing will go wrong YOU WILL NEVER SEE YOUR MONEY BACK !
Helpful Report
Posted 4 years ago
I ordered a washing machine from this company and waited for 3 weeks to be delivered. Order was placed for a delivery and installation. I took time off work to stay home for whole day for the order to arrive. I got a phone call later to say they had a system failure and could not deliver the order until for another 3 weeks if I wanted installation. I have a small baby and no washing machine to wash his clothes. Customer service is terrible and offered £20 for compensation. All the inconvenience of loosing a day's wages plus having to pay an additional sum to do the washing. Spoke to the manager Michael (ID number WID1455) he was totally not accomodating or tried to offer any solution other than an apology and £20 which is insulting.
Helpful Report
Posted 4 years ago
Travelled 80 miles to collect item ordered online. When got home discovered given wrong item. Tried, phoning, online chat, emails- all to no avail. Appalling service. Simply put, I would like the item I ordered at no extra expense to myself.I was given the wrong item.
Helpful Report
Posted 4 years ago
I ordered a two single beds, mattresses to my home address, the drivers (two drivers) turned up to drop the beds off, I politely ask if they could take the beds upstairs for me. They explained that they couldn't do this because of Corvid - 19! I am absolutely disappointed and discusted by this. If its your policy to enter my house, tell me you can't take these bulky items upstairs but can enter my house, not wearing any masks and tell me they couldn't just take it up stairs, then this is so unacceptable and unprofessional by your company and from your drivers. Do you Not state on your Web site this statement : "Your order will be delivered to your doorstep in a safe and sensible location, and large items will be taken to your room of choice where it’s safe to do so." Well, our house is completely safe, I have had both corvid vaccines and I also take extra care and attention in relation to corvid -19. This isn't the same policy that your company and especially your drivers have. If your company and your drivers were so concerned about Corvid - 19, even though the government rules have changed, explain why your drivers can drop my items in my hall way (without maks) but NOT take the items upstairs. Surely, if your staff were so concerned about getting corvid from upstairs then the same concerns are still evident in my hallway but they were NOT concerned about entering my home!!! Has a company, it looks like you are NOT adhering to you own policy ("Your order will be delivered to your doorstep in a safe and sensible location, and large items will be taken to your room of choice where it’s safe to do so.") Surely, you have breached your contract with me especially when it states your above statement above!!!! If your drivers thought I might have corvid in an empty bedroom, then surely would this Not be the case in my hallway??? Thanks to this poor service I received, I will now have to pay someone to take the items upstairs for me! Please respond to this email as a matter of urgency!!!!
Helpful Report
Posted 4 years ago
Beware of purchasing items online and collecting. I was told yesterday that as I paid online but did not have the item delivered I could not be offered any assistance with the product fault through the online support line. I would need to take the item back to the shop and explain to them the fault. I asked to speak to a supervisor as the problem could easily be addressed online and the item is heavy and was not available for delivery which is why I had to pick it up from the shop which I should add was not local to me but the customer care woman refused and said a manager would not take the call as against policy. Hope this is helpful to anyone thinking of purchasing an item from Argos just in case it has a fault. I will be returning the item and washing my hands of this dreadful company.
Helpful Report
Posted 4 years ago
AVOID ARGOS if there is any likelihood of you needing to return an item if FAULTY. The Lancaster store insists they only offer credit notes to be used in Argos for faulty returns. This I refuse as I will never shop in Argos again. I am sure Argos is operating outside the law as it is contrary to the Consumer Rights Act 2015 which states "Goods should be of a satisfactory quality, fit for purpose and as described" My purchase was clearly faulty and confirmed by Flymo and their Service center. On the phone, Argos says You can return for a refund to the method you made the purchase, but in-store they deny it and offer a credit note. Over a week ago I returned the item, have made at lease 7 phone calls, and written by Royal Mail Signed For service. NO RESPONSE. NO REFUND. So ignore the Refund question below NO FLYMO It's a nightmare dealing with Argos. I wish I'd looked at the Trustpilot reviews and see they have 85% as BAD, only one ⭐ Not even worth one! GO elsewhere and forget the convenience of being in Sainsbury's
Helpful Report
Posted 4 years ago
Argos is rated 2.7 based on 4,050 reviews